Red Lobster’s earns a 1.2-star rating from 439 reviews, showing that the majority of seafood diners are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
stay away
On June first a friend and I went to Red Lobster Restaurant for lunch around 2:30PM. We were greeted poorly by a messy dressed hostess who had a very sad and put upon attitude. As she seated us, we decided to sit at the bar. The service was terrible. When we complained to the manager nothing was accomplished. Just the manager and the waitress/barmaid whispering to each other. The potato was uncooked and hard. The food itself was sparse for the price $22.95, the coke was flat, and the manager did nothing to help our situation. We would never go there again or advise anyone else to go there either.
The complaint has been investigated and resolved to the customer’s satisfaction.
lack of response
There were 4 of us for dinner, we arrived at approx 7pm, the hostess
advised there would be a lengthy wait.
There were people sitting all over the waiting area and standing
outside. I observed approx 4 open tables in the lounge area, I asked
the hostess
if bar seating was available. She advised it was open seating. I entered
the bar and was followed by two other groups, each of us taking booth.
One of them took a 6 top table. I watched the manager talk to the 6 top
table, then brought them menus.. he then came to my table and advised
us we couldn't be in the lounge as it was taking away from other guests
waiting for seating. I asked him why he let the other table stay, he
said he made special arrangements for them. I asked for the same
arrangements and he told us we had to return to the lobby and wait for
seating. I told him if we got up we were leaving, I had already gone to
the bar and got drinks for our table since the assist Mgr wouldn't let
us have menus or a server. The manager then left in a huff and sent a
server to us. The server was obviously upset from how he talked to her
about taking our table. This made for an extremely uncomfortable
dinner. The server did a great job and treated us well.. It was also
obvious that many of the other servers were not in a great mood...
I went to Redlobsters website and made a complaint the next morning. It
has been 6 days and I have not received as much as an email or a phone call.
I made a second complaint tonight 6 Jan 05... I have been a long time
customer of Redlobster, I doubt I will go back to them after there lack
of a response..
The complaint has been investigated and resolved to the customer’s satisfaction.
table turning
As a server I really have little control of how long a guest will sit at a table. At lunch we are expected to turn tables in 39 mins. Which means the guest sits, orders, eats, pays and leaves within 39 mins. At dinner time we are expected to turn tables in 49 mins and are verbally persecuted and made to feel incompetent in our jobs if we can't do that. I've...
Read full review of Red Lobster and 4 commentsfalsify employment by employer
About a year ago I had worked for red lobster in wooster an by a manager I was told I was going to b at dishwasher 4 3 weeks then I was going to be moved to the cook poisition and too my surprise after the 3 weeks I was there they told me I was going to be staying at the dishwasher poisition that which I never even applied for in the application in the 1st...
Read full review of Red Lobster and 2 commentstheft
I am very upset my son ipod was stolen from red lobster in beachwood ohio. He was seated at booth 10 on 9/13/08 and it was near closing. He went outside and noticed he had left it at the table and immediately went back in and it was gone. An employee at this location stole my son's ipod and this is ridiculous. Store 238 and the general mgr was not helpful at all. I will never go to this red lobster again - it sucks
Read full review of Red Lobster and 3 commentsfood quality
I ate with a party of eight at Red Lobster here in Tallahassee, Florida on October 6, 2008. The fried shrimp were tough, cold, and very small. The fondue had no meat...it was like weak cheese soup. Cheese bisquits were cold, as well, and dried out. Baked potato was very dry and tasted as though it had been baked a day or so earlier. We were all very...
Read full review of Red Lobster and 2 commentsterrible service
Red Lobster
www.redlobster.com
4645 S 76th St
Milwaukee, WI 53220
[protected]
Red Lobster terrible service bad manners and dirty cleaning procedures.
The complaint has been investigated and resolved to the customer’s satisfaction.
On July 1, 2024, I was Harassed- My friend order the 3 item asked for a box, and they harassed me, when I did not ask for a box I did nor need one, because I ordered the all you can eat, the Crisp Dragon Shrimp had a foreign object on it.
On July 1, 2024, I was Harassed- My friend order the 3 item asked for a box, and they harassed me, when I did not ask for a box I did nor need one, because I ordered the all you can eat, the Crisp Dragon Shrimp had a foreign object on it.
The manager was very unprofessional, even though I thank him it was not the person who asked for a box, even my friend, told him it was her who asked for a box, not me, he still tried to harass me.
I was very disappointed, because I like Red Lobster but this has really disappointed me.
We took my grandmother out to eat we had endless shrimp it was her birthday dinner service was horrible shrimp didn’t taste good we were there upset this was in Hagerstown md it was a table of five we always loved red lobster but never ate at this one before a lot of money for a horrible dinner
The desert is never what is displayed on the menu. Its fustrated when you can't get what you want especially after spending $61.92 for a meal.
check
Although the lobster was okay, but the dessert was never available. Request the menu be terminated to reflect what is available.
This complaint is in reference to order #[protected] placed on Oct. 2. I did not get neither my order, nor any refund. The address of RL in my area is following:
NORTH HAVEN, CT
Red Lobster, 320 Universal Drive North, North Haven, CT 06473
Oct 5, 2022. Lobster, steak, mashed potatoes,biscuits arrived ice-cold. Our dog refused to eat it, even after attempt to heat. Ice cream reduced to liquid. Chocolate cake was good because how can you ruin that? Never again. We'll use McDonald's.
Restaurant in Pittsburg, Ca. Order no. [protected]
we had a waitress named leah she was rude had to ask her to take plates away had to ask for more water attitude was terrible like we were bothering her . being a waitress is not for her always giving dirty looks . whole experience was terrible. we always go to this red lobster never had a waitress like this before.
I was givien the wrong dip and tried to explain but Manager was unreasonable. I eat at Red Lobster at least once a week and know what I order so being told I was wrong was upsetting.
I go at least once a week and order the Parmesan Crab dip with chips and was given another seafood dip, when I tried to explain the Manager told me I was wrong and it was the correct dip. It was very disappointing to deal with someone in management that wouldn't even hear my complaint. I will not ever go back to that location. I own over 50 vacation rental homes and will be sure all my guests are aware of the service.
My mom have plasma exchange in Roanoke and she couldn't wait to eat at red lobster in Christiansburg va and the food wasn't fixed fo a dog
Red Lobster Reviews 0
If you represent Red Lobster, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Red Lobster
The restaurant's menu features a wide variety of seafood options, including lobster, shrimp, crab, and fish. Customers can enjoy classic dishes like the Lobster Bisque, Crab Linguini Alfredo, and the Ultimate Feast, which includes a variety of seafood items like lobster, shrimp, and crab legs.
In addition to its delicious food, Red Lobster is also known for its commitment to sustainability. The restaurant sources its seafood from responsible and sustainable fisheries, ensuring that customers can enjoy their meals while also supporting environmentally-friendly practices.
Red Lobster also offers a variety of promotions and deals throughout the year, including its famous Endless Shrimp promotion, where customers can enjoy unlimited servings of shrimp prepared in a variety of ways.
Overall, Red Lobster is a beloved seafood restaurant chain that has been satisfying customers for decades. With its delicious food, warm hospitality, and commitment to sustainability, it's no wonder why Red Lobster continues to be a popular dining destination for seafood lovers across the country.
Here is a guide on how to file a complaint against Red Lobster on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Red Lobster in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Red Lobster. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps to effectively file a complaint against Red Lobster on ComplaintsBoard.com.
Overview of Red Lobster complaint handling
-
Red Lobster Contacts
-
Red Lobster phone numbers+1 (800) 562-7837+1 (800) 562-7837Click up if you have successfully reached Red Lobster by calling +1 (800) 562-7837 phone number 4 4 users reported that they have successfully reached Red Lobster by calling +1 (800) 562-7837 phone number Click down if you have unsuccessfully reached Red Lobster by calling +1 (800) 562-7837 phone number 9 9 users reported that they have UNsuccessfully reached Red Lobster by calling +1 (800) 562-7837 phone number+1 (407) 734-9000+1 (407) 734-9000Click up if you have successfully reached Red Lobster by calling +1 (407) 734-9000 phone number 3 3 users reported that they have successfully reached Red Lobster by calling +1 (407) 734-9000 phone number Click down if you have unsuccessfully reached Red Lobster by calling +1 (407) 734-9000 phone number 2 2 users reported that they have UNsuccessfully reached Red Lobster by calling +1 (407) 734-9000 phone number+1 (407) 734-9232+1 (407) 734-9232Click up if you have successfully reached Red Lobster by calling +1 (407) 734-9232 phone number 0 0 users reported that they have successfully reached Red Lobster by calling +1 (407) 734-9232 phone number Click down if you have unsuccessfully reached Red Lobster by calling +1 (407) 734-9232 phone number 0 0 users reported that they have UNsuccessfully reached Red Lobster by calling +1 (407) 734-9232 phone numberMedia Contact+1 (407) 734-9641+1 (407) 734-9641Click up if you have successfully reached Red Lobster by calling +1 (407) 734-9641 phone number 0 0 users reported that they have successfully reached Red Lobster by calling +1 (407) 734-9641 phone number Click down if you have unsuccessfully reached Red Lobster by calling +1 (407) 734-9641 phone number 0 0 users reported that they have UNsuccessfully reached Red Lobster by calling +1 (407) 734-9641 phone number
-
Red Lobster emailscomplianceethics@redlobster.com100%Confidence score: 100%Supportmheintzman@redlobster.com99%Confidence score: 99%communicationeettori@redlobster.com99%Confidence score: 99%Communicationgiftcardservices@redlobster.com97%Confidence score: 97%support
-
Red Lobster address450 S Orange Ave, Orlando, Pennsylvania, 32801, United States
-
Red Lobster social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 29, 2024
Most discussed Red Lobster complaints
terrible serviceRecent comments about Red Lobster company
Service
Cracker Barrel
493 reviews
Old Country Buffet
9 reviews
Fuddruckers / Luby's Fuddruckers Restaurants
35 reviews
Shoney's North America
69 reviews
Carrabba's Italian Grill
91 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Well first of all I eat out alot and frankly I have seen restaurants bend over backwards for guests. The guest who complains are the ones who are looking for something free and who has no idea how to act in a restaurant. For instance I went to a restaurant and I was sitting next to a family of 7 with 3 kids and they annoyingly made the server run back and forth for stupid little things like she was a servant. Grow up people and stop robbing businesses. You obviously can't cook and clean and that is why you go out and dirty someone else's place and then complain when your own kids behave unmannerly and have no respect for other diners. You want other people to roll out the red carpet for you like you are special and you wouldn't last 5 mins in a fine dining restaurant because all those who complain are unmannerly.