Regis Salons / The Beautiful Group Management
Reviews and Complaints

April 16, 2018. Unbelievably rude service by Salma who acted like I was a nucience from the moment I walked in the salon. I suspected it was because she was in the middle of her own beauty service and didn't want to be bothered with me, but she didn't say anything other than for me to wait for her to rinse the toner out of her hair.

My request: partial highlights and a trim to my bangs. This would later be one of the reasons she yelled at me as I walked out the door.

Ultimately it took 2 hours and 48 minutes to do partial highlights — 20 foils. She asked me repeatedly to sit in very akward positions that no stylists has ever asked me to do. Even after quite a while, and an explaination that the position was hurting my back, she told me to stay like I was. If I had not had color in my hair at that point I would have walked out. But at this point I was stuck.

Back to the time — this was without a cut and without sytling. Just the color, a wash, and blow dry. Also, the product she put in my hair (identified as toner) burned my scalp. I kept asking her to rinse it out and her reply you ask — "there is no ammonia in there so it shouldn't burn." That's great — GET IT OUT. A stylist from another shampoo bay had to help me initially until she wandered over, obviously annoyed, to rinse it out.

Perhaps it burned because I sat with color in my hair for at least 15 mintues after my timer went off. Why was I just sitting there? Because my stylist disappeared; I have no idea where she went.

She tried to cut my hair, but I reminded her I only wanted my bangs trimmed. This was the beginning of the end. She was highly annoyed at this point. But I told her my son is getting married and I'm in the process of growning my layers / length out.

So she dried my hair and burnt scalp very roughly for at least 10 minutes before she asked if I wanted her to flat iron my hair. Initially I said yes, but when she turned me around and I saw the clock I reaslized it was 8:45 p.m. and I was headed home to bed. So I said, on second thought please don't bother because I'm going home.

She got furious and said I was going to have to sign a waiver showing all of the services I declined. Huh? I said wait, I'm not mad I feel like I am doing you a favor by not asking you to do this. It is 15 minutes before your shift ends and I really don't need styled hair to sleep. She started yelling at me that I asked for a hair cut and I said no, I asked for my bangs to be trimmed which at this point ARE STILL NOT TRIMMED. By now I am yelling, too that I am not refusing servies I am simply not asking for services. This place is a joke. I have never seen a more rude employee than Salma (not sure how to spell it).

I went into the South Portland Maine mall and my hair was turned gray by incorrectly coloring and toning my hair. It is now over processed and cut with a short layer into my hair (I said no short layers). I paid $144.00 and called the manager Tracy who scoffed at my call asking for a refund so that I can get my hair fixed somewhere else. I asked for her supervisor's contact information and she said she didn't have it. She later said she'd contact a supervisor and call me back (I didn't hear back). I've spent a lot of money so far trying to fix my hair and it's still ruined. I'm very upset. I hate to share on social media but I'm not getting any resolution. I'm not interested in going back there because I'm afraid of them ruining my hair any worse than it already has been. I want a refund. The stylist knew I wasn't happy and even admitted it was grey in color but told me that I needed to speak with her supervisor Tracy for resolution. This has not been helpful and this is beyond unacceptable.

I have been going to the Regis Salon in the Harford Mall every week for quite a number of years and have been satisfied until just recently when Regis was taken over by "The Beautiful Group". I truly do not see where there is anything beautiful about is as all the stylists are now require to wear black from head to toe. It looks like a morgue. Could you not allow the stylists to wear their street clothes with a black (or other color) smock over them?
My main concern is the fact that I use my bank card when paying and always check my account to see that the proper amount was listed by my bank. Last week when I checked my statement "The Beautiful Group" came up causing me to get upset wondering if my card had been compromised. This past Friday when I went in I mentioned this to the manager there and suggested that they post a sign stating that this name would now appear on the bank statement. I was told that this was something that she could not do on her own as the directive has to come from the company. For a company that wants to look like a top notch salon I find this to be a poor way to treat the client who is your source of revenue. Why do you not try to look at other salons such as Aveda to see how a really top notch salon is set up and run. If I were the manager there I would walk out as it seems that she has no authority in that position!

I was in the Salon in Killeen mall on Feb. 17th. I was trying to have a nice, quiet, and relaxing time while at the Salon but that was not what the other stylists had in mind. There are 2 ladies there that are African American with blue or green hair color and they were the loudest most obnoxious people I have ever experienced in any salon I've visited especially a Regis salon. I could not even have a conversation with my own stylist because they were so loud and rude. They had no customers themselves and had no reserve for the 2 stylists that did. The other stylists follow in line with these two ladies and act out because once they left it was a nice peaceful place again. I am so upset I had to deal with such ignorance from a couple of women who should know how to conduct themselves professionally.

Awful place! Yesterday I had an appointment at the regis in the oaks mall at 3:30 to get a relaxer done. After coming in 20 minutes early, I was met at the front desk by a very rude red haired woman who I had met once before.in our first encounter she told my white friend next to me that she had beautiful hair and turned to me and said "you would be dreaming to think you will ever have good hair". I took what she said with a grain of salt hoping I would never have to speak to her again. She looked at me right when I walked in and in a very rude way she said "what do you want". I told her I wanted the relaxer she had told me about a month prior & she told me to sit and wait for the woman who will do my hair. After a few minutes of waiting, the red head walked up to me and told me I had to do a $200, 6 hour treatment instead and refused to explain to me why. After asking her many times, she would only answer in very vague and condescending ways. Eventually a very nice black woman took the time to talk to me and explain the treatments. The woman with red hair suddenly ordered the black woman to stop talking to me and help the "paying customers" although I was a paying customer with an appointment. The woman who was supposed to be doing my hair came to me and didn't speak to me much except to say that my hair will never be as good as hers. She then began to explain that "people like me" will never have hair like white people. She spoke to me as if I was a child slowly telling me I have "ethnic hair" and there's not "magic miracle" to cure the mess I had, suggesting ethnic hair is disgusting and an unfixable curse. She then left the salon and the red haired woman turned her back to me. I sat and waited another 20 minutes before getting up and asking what I was waiting for since it was now almost 5 pm. The red haired woman turned to me and said "no one knows what you're waiting for, no one can make your ethnic hair happy here. You expect to have beautiful silky hair but people like you will never be able to have that." I began to try to explain to her that all I needed was a relaxer then she put her finger in my face and told me to leave because neither she nor anybody in "her" salon will do my "ethnic hair". Each time the black woman tried to speak to me the red haired woman shushed her and told her not to speak to "people like me". Is this a hate crime? Discrimination?

They hire young people without training them proper etiquette
Of how to treat thier co-stylists and how to act in front of customers. This orange haired young manager had no tact obviously and was always bringing her high school friends to work especially while I was there. I was told she was trying to get rid of the older stylist's jobs with her friends jobs. She did terrible job cutting and perms by customer reviews except her job was safe?! I followed my girl from another salon back from 5 yrs prior so when she left Regis I would leave too. This girl gave her a warning that by Christmas she will go. Meanwhile, I NEVER see this manager work! What is wrong w Regis letting great stylists go? Letting good customers go! Your loss Regis! Keep the orange haired girl because one day you will find out one day how she is screwing up and lying to customers. It may take the wrong one to finally write and complain. This district manager must be ignorant as well because I know they lost another one at the same time as my stylist just because they have been there longer than Shannon (orange haired manager). She is so wrong for the job! Wake up, Regis!

Regis hair salon qouted a price of $78 prior to getting a hair cut. When they were finished they asked me to sign a credit card receipt for $211. I investigated the pricing at other Regis stores, and they all quoted different prices, so you can not trust their pricing. the Better Business Bureau has been notified, my bank has been ordered to retract the money from their credit card transaction, and I am making sure everyone is aware of Regis' unfair business practices.

At the Fort Lauderdale Galarea Mall location, the employees at Regis also made fun of two muslim women who entered the store, mocking their religious beliefs and laughing at their clothing after they left. My own stylist was very vulgar, asking me what I thought of his homosexual desires, which really and literally made my stomach too sick to want to eat later that evening.

Nobody should support such a deceptive, vulgar, and unprofessional organization.

I work for Regis in Harford Co. In a group of 15 women working in the Salon Im the only prolife Catholic. The rest of the women there are the opposite of me and because of our different views I am a weekly target for harrassment. Name calling, belittling, they mess with my appt book and tell my customers that I know longer work there when I do (the list is much longer but these are a few instances). Its become very abusive and Its a shame that these women arent mature enough to control themselves. I feel as though I have a lawsuit being that it has become ritual and constant. If there is anyone who can further help me on the matter I would appreciate any suggestions.

I went to a Regis salon for a haircut, and nothing more. My own hair was about shoulder length and I requested a short bob style. There was a large photo of a beautiful short bob displayed on the wall, as is common with salons. I told my stylist that the displayed cut was just what I wanted. The style was not a perfectly even cut. The back was a little shorter than the front/sides, and had a slight wedge effect at the back. The shortest length to the back of the bob fell about to the hollow of the model's cheeks. The sides were evenly cut and slightly longer, at about the model's jawline. The stylist did a fine job on the front/sides of my hair, but the back was horrible. It was basically a pixie style, far too short and far too layered, and not a bob at all. In addition, it was flat. I looked like my mother might have strapped my head to a board for the first year of my life, due to the sides being cut slightly longer and fuller than the very middle of my head and also due to unnecessary thinning with thinning shears. It was awful! I said something about it when I first saw the cut in the mirror. I told the stylist and the manager that it was obvious that the model's hair was longer in the back, with a single blunt length falling below her cheekbones. My shortest length was above my eyebrows, and I had four layers of hair where she had only one! I didn't push the point at the time because the entire purpose of obtaining a professional cut was for a job interview the next day and I felt I was upset enough. However, after my interview I went by the salon and again stated my complaint and asked for a refund of my money. The manager told me that I would have to call the main corporation. The stylist, who was there that day also, looked me right in the eye and baldly stated that she thought my hair looked "exactly" like the picture on the wall. (Little sociopath!) I called the corporate office and was told that a regional manager would get back to me within 48 hours. It has been over a week and no one has ever returned my call. Needless to say, I will never go to another Regis salon again. Not only was the stylist incompetent as well as far too comfortable with blatant denial of obvious reality, the corporate policies are cumbersome and the management unresponsive. Good grief! Could it get worse?

I just moved to brooklyn park from st louis park. So, I needed my hair done and decided to go to the regis in maple grove. I wanted highlights and was told over the phone that a full head of highlights would cost me $65 with the stylist I had an appointment with. Long story short, I get there, get a full head of highlights and am then told that $65 is just for touching up the roots and it costs more for "long hair". The total was over $90.00. My hair is above my shoulders so I said, "what do you mean? I called and asked specifically how much a full head of highlights would cost and was told $65. And my hair isn't long?" even the stylist agreed with me and was unsure of why I would be charged extra for long hair. The manager was rude. So, I payed and left very pissed off. Next, a couple weeks later, I get a "christmas" card in the mail from the regis I used to go to in st louis park that says $10 off. It did not say $10 off any service. It just said $10.00 off. So I thought great, I can get some products. I drive over to the maple grove regis salon and the same manager was there. I showed her the coupon and asked if I could use it on products. She said we don't have that coupon here. The coupon was from regis salon? I said, "yes, I got this in the mail from the slp regis." she said we don't have the code to put into the computer to use that and that is only for services. I said well cant you call the slp regis and get the coupon code? No, it only can be used there. What the *? I just drove out here for no reason?

Anyway, so I end up walking out and throwing the coupon away cuz I am obviously not driving all the way to st louis park to use it. I'm really close to never going to regis again.

So,

Today I decide to use another coupon I recieved in the mail, this time from the maple grove salon. It was $5.00 off any service. I have a baby shower tomorrow so I thought hey I can get my hair flat ironed. I called and asked how much just a flat iron is with no wash or anything. I am told $10 or $15 for longer hair. I go in, get it only flat ironed, go to the register to pay and am told it would be $32.00. I was shocked. I was then told it was $22.00. The same manager tells me it is $10 extra to flat iron. I say $10 extra? What else did I get done I only had a flat iron, just a style. She said styles are $22.00. I told her I was just told over the phone $10 or $15, who told me that? She said I dont know there are a lot of people working here, so you can pay the $22.00 and i'll give you the number to corporate so you can call if you have a problem. I used my $5 coupon and it ended up being $17... For a flat iron. I could have done that at home I own a chi straightener I am just 9 months pregnant and didnt feel like doing it myself. I told the manager I would not be coming back there and she did not seem to care. She was also bragging about a trip she is going on to mexico since the company is doing so well.

Definately do not go there.

My daughter has worked for this corrupted corporation for 3 yrs. She is a "top-notch" stylist/single mom who works her * off in everything she does! When she started there, she had every-other sunday "off". Then they fired their manager & she was the interim manager for several months. (with no compensation whatsoever, unless you count longer hrs. & no family time!) she's been "training" the last 2 managers now for several months (gee... Another turnover!) now the "new" manager's taken away all weekend days-off, no sick days & no insurance! So much for taking her daughter to church @ least every-other-sunday! This company is taking severe advantage of it's employees. You can bet your butt I wouldn't stand on a cement floor (they can't use mats, or even wear black atheletic shoes!) for 8-12 hrs. A day @ minimum wages for some corporate "big-wig" to profit off my labor! They worked 3 wks. Last summer in 100'+ degree heat w/no a/c! (let's see how long the corporate "suits" could hold-out!) in my oppinion they should all stage a "walkout" & see how fat the cats are then! Forget smartstyles, just call it "regis sweat-shops!"

Regis corporation runs sweat shops. Human rights? Naw. They got tricks!... One of the most famous is getting stylists to quit. Managers can not make decisions, really. The best way I heard it described (by a regis corp. Salon manager) was babysitting. If corporate wants you gone, for, oh, maybe actually expecting your human rights, the "write-up's" begin. Then if you quit cuz it's total bs, they don't have to pay unemplyment benifits. I'm sure this story is as old as corporations are. As far as computer or (credit card) tips, that's on the up and up. I like to think that there is a very, very special salon in the afterlife for regis exects. Only former regis corp. Employees will work there. Here's to hoping!

My husband purchased a gift cert for me for xmas. He did keep his receipt for a refund. However, he was not told and did not read the fine print that sll gift card sales are final.

So as requested I contacted customer service for mastercuts before posting here. I advised "sarah" the supervisor at cust service that I do not use their products or services as I have someone I already use.

She told me to "google" gift cards exchanges and perhaps I could trade with someone else who also has a giftcard they can't use. Well hows that for customer service, not really a "gift" - card. If I treated muu customers like that yikes! Imagine telling your customer, just google it im sure you'll find a solution. Get some real policies meastercuts! Shame on your corporation and boo to your trained supervisors!

For the past 10years I had been an emplyee of regis corporation as a hairstylist. Within my decade long devotion and a trusted and stellar employee, I have not know of any complaints, nor have I experienced the ill of any customers based on my work.

That is until december of 2010... This was the month a walk in would come in to the salon and receive a hair cut by me. Something I have done many times before. Except this time, the customer would leave with a smile on there face

And somehow involed in my life.

A few days before new years, I would make the final drive to work.

Picture if you would, a woman of advance age, who lives for her work andlooks forward to not only arriving to her station, but greeting the people she has grown very close to. Now picture this same womanbeing told she is not allowed to enter the salon and being told someone had made a complaint to the corporate office about a haircut.

Truth be told, no stylist can go an entire career without a single unhappy client, but does it take one complaint to have someone fired. Or does it take a conniving youngster of 23 to concoct a story of so whimsical that only the kids of "jersey shore,"would find believable. The quagmire of the termination pales in relation to the unjustifiable and extremely unprofessional manner in which a employee was mistreated and given her walking papers as if her time or devotion was nothing but fodder to be flushed.

Thank you regis for reveling you extremely ugly nature and for showing your lower level managers that being a professional does not apply

I was a frequent customer at this particular salon in the deerbrook mall of humble, tx. At first I was very pleased with the service from my cutter, but after a while her attitude began to tell me to leave. She would repeatedly excuse herself before the shampoo to go into the back and while shampooing would rub certain areas with her nails. At the time, I didnt think much of it, but now I have reoccuring boils or possible herpes in those areas. Do not trust esmerelda or anyone else in this dirty salon.

I have worked for the company a very long and I don't know why. My time has not been appreciated with this company and they re-nig on promises made. Of course I do get a paycheck and some people think that is reward enough..but I am seriously considering leaving the company. I have never been given any type of bonus for my time in service. I am a high dollar producer, sell high retail, I never miss work, and I am always on time. Also if you call a supervisor with an any type of issue they never get back to you. Also, I think it is absurd that commission is capped when you reach 50%...so what that all boils down to is you can work your behind off and you never get a raise. I'm very discouraged with this company.

I went into regis with a positive attitude having met with the stylist before I randomly selected someone new to cut my hair after ten years. I had several pictures, ideas, and things I told her I didn't want done. I wanted a slight trim and blonde highlights in my hair. She pulled my hair through the cap, wouldn't get the cap on tight enough to get the roots properly, she then took the cap off decided that I needed toner on the color left me to take out the trash, then as she washed the unwanted toner out of my hair she left me sitting wet and shivering in a salon seat while she cut someone elses hair! I waited fifteen minutes for her to come back and cut my hair. I told her I wanted to keep the length (she immediately cut off 4 inches) I told her I didn't want it layered or formed to my face (she did) she razored it to my nose (I told her to keep the length and to razor it with razor sissors and not a flat razor) then she thinned it, my hair is already thin. First rule of cutting hair you don't thin hair that is thin! It took her three hours for a job that would have taken anyone who knew what they were doing an hour and a half. I kept telling her I didn't want her to do what she was doing but she said to trust her it was just a simple trick she was doing what I asked her to. I paid $90 for this woman to defile the hair that I had been growing out for an entire year. I got home to find that my roots were still an inch long and that I had now had 'cheetah spots' at the roots too.

I have been on the phone with their corporation for 2 hours begging for them to give me my money back so that I may go somewhere and salvage what little hair I have left. They have not listened to me, they have interupted me, they have hung up on me, and they have complained to me about being understaffed and the manager is always too busy to speak with me.

Mark my words, hell hath no fury like a woman with an awful haircut!

I recently got a haircut at the regis salon at the four seasons mall in greensboro, nc. I had no appointment and came to the desk and asked if they would be available to take me. The manager said yes we can and the young lady standing next to her said come on back. I went to the chair, sat down, and settled in only to notice that the hair dresser named chelsea smith was to my left in the back arguing with another employee about who's turn it was to take me because she didn't want to do it. I was very taken back by this and found it to be very unprofessional. If I wasn't in such need of a haircut I would have walked out right then as I was offended. Chelsea eventually came back after losing the battle and I asked her "do you not want to cut my hair" to which she snidely replied "no not really." I was concerned so I asked her if we could find somebody that did because I don't want my hair messed up. She said no it will be fine. It wasn't fine. She asked what I wanted I told her a 3 guard on the sides faded into about half the length off of the top. Long story short she scalped me, cutting my hair way shorter than I wanted. I ended up wearing a hat for the first week afterward. The worst part is that this is the second time i've been there and the first time the girl cut my ear and took the line over my ears so high that I looked like wild thing from major league. I would recommend that everyone stay away from this place unless you want to feel unwelcome, pay way too much, and get a bad haircut.

I'm 68 years. I've been getting perms for years as I have fine hair. Today I paid $80.00 for a perm. Plus 5.60 for tax. This is from regisat the muscatine mall, 1983 park ave, muscatine, ia it has no curl at all. It took 4 hrs for joy to put it in. Then she tried to style it. After me telling her how I wantes it done, she stillkept messing it up. I finally told her tostop. When I went to pay for the so called perm, it was $80.00. Rediculous in a small iowa town. I'm very disappointed, plus being 68. Years on a limitted income (s. S).