Rehlat’s earns a 3.2-star rating from 608 reviews, showing that the majority of travelers are somewhat satisfied with booking experience.
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Refund
Been waiting for my refund since Oct 2021. I was charged but flight was not confirmed. Customer representatives have a generic information about my refund, “Finance Department will call or email you within 24-48hrs.”, but never received a call or message from the concerned Department. I probably have spoken to more than 10 representatives.
Booking ID 1863191
Regards,
CMM
Desired outcome: To get my refund ASAP
The complaint has been investigated and resolved to the customer's satisfaction.
You pay for guaranteed refund service for nothing
First of all if you call the support they don't answer
I paid almost 850usd including 99usd guaranteed refund, I couldn't attend the flight bcz of the airport officer due to Corona situation so I asked for refund they said the refund amount is only 300usd so I didn't argue bcz I said they are not profissinal since I paid 99usd for guaranteed refund... Anyway at end they only transferred 200usd
The complaint has been investigated and resolved to the customer's satisfaction.
Refund
Refund required against booking I'd 1706825. Hundred of calls has been made, no response so far.
Desired outcome: Please refund.
Refund Complaint
I want a refund on my booking ID: 3470220. I buy on rehlat website Dec. 14, 2021 until now they didn't got my refund pls process my refund asap.
Desired outcome: I want my refund asap
Ticket refund
I try to book an ticket on this website for emergency to come back UAE from Chennai to dubai. They detect my amount and received email it shows ticket will confirm within 24 hours, but its not yet confirmed again they send me email to for refund within 15 days, now almost 29 days completed, whenever i talk to consumer service they are saying we forward this message to finance team they will contact within 24.if the ticket is confirmed and canceled by myself i can wait some time but they don't confirm my ticket and wasting my time and money. My booking id-1877325.
Desired outcome: Response our request and try to find out the solution faster otherwise no one will trust
The complaint has been investigated and resolved to the customer's satisfaction.
No refund on my two air tickets booked on 2019
No refund received for my two air tickets.. Booking ID is 1489439 and 1504030.Rehlat Customer service team is not giving back. Keep on saying we will forward to accounts team. But no actions.. I am worried lot.
Desired outcome: Need my refund money for both booking ID immediately
Refund money for canceled air ticket not received even after 30 days .
I have booked two flight ticket on 3 Jan 2022 and 5 Jan 2022 and Rehlat canceled both the ticket (booking ID-1877049 &1876605) and I got the email that I will get full refund within 15-20 days. I am calling almost every day for last 7 days and they don’t provide proper answer they informed me that they will inform finance team and you will get refund within 24 hours.now really fed up their customer service and Rehlat and I am planning to take legal action against the Rehlat if I don’t get my refund in 3-4 days.
Desired outcome: Not solve yet
The complaint has been investigated and resolved to the customer's satisfaction.
Airline Ticket Refund due to Cancellation
On 13th Nov 2021, I booked a ticket with Rehlat for my parents. On the confirmation email Rehlat informed me the ticket prices went up by 450AED and if the ticket is on HOLD, and need to pay the excess amount to process the ticket. But I requested Rehlat to cancel my ticket instead in the same mail and on 14th Nov 2021, Rehlat send me the email confirmation on cancelation of the ticket and they have mentioned in the email that the refund will be processed within 24 hours and the amount will be credited to my account within 25-30 working days. Still I am calling the customer and chasing them for my refund. All the executives are giving the same response till date that they'll forward this issue to the finance team and it will be resolved within 24 hours. I tried sending them email, which is being not responded from their side.
The confirmation code of Rehlat is 1868216 AE.
Desired outcome: Please refund the amount at the earliest.
It’s been 10 days Rehlat replied over here and till now I haven’t received the refund. This feels like a scam. Just to make the customer silent they’re replying something like this and they’re not taking any actions
Ticket Cancellation & Refund
On Jan 25, 2022, I bought a round trip ticket for my son (Ticket ID: 1196). The flight was from Kaysari / Turkey to Amman / Jordan. A day before the flight my son did the PCR test for COVID-19 who unfortunately was positive. I notified the airline agent (rehlat) about the PCR test result and asked for cancellation of my booking and requested ticket refund. But rehlat replied that my ticket was nonrefundable and they refused to refund my ticket.
All evidence will be provided upon request
Desired outcome: get the refund for my ticket
The complaint has been investigated and resolved to the customer's satisfaction.
Fed up.. Since 2 years no refund on my cancelled ticket due to covid19
My two Booking ID-1489439 and 1504030.
I have booked tickets and both were canceled from Rehlat due to covid19 pandemic. And I got an email from rehlat stating that your ticket was cancelled. Then I applied for refund, following for more than 2 years but till now I haven't got any refund money. Called customer service many times and their answer is "your request has been forwarded to finance team. Send many emails but no response. I need my money back immediately.
Regards
Abdul Kader Jailani
Kuwait
+965 [protected]
Hi.. What bout refund for my both Booking ID-1489439 and 1504030. Not yet received. I am in really need of money. Please consider this as urgent.
Refund not received
This is brought to your kind attention that I had booked tickets on 27 Nov 2021. After paying the money, I got an intimation saying the Booking was confirmed in my email. After about 1 hour, I got another mail saying that the tickets cannot be sent as the amount has gone up and the booking is canceled.
Then I enquired for a refund. They said that it will happen in 30 working days.
Today is 31 Jan 2022, I haven't got the refund yet. I have called them more than 100 times to hear we are sorry for the delay.
Please help me to get a refund.
PNR-1870825 AE // 4 Dec 2021 // Egyptair
Desired outcome: Refund of the amount paid
Thank you so very much. I have got my refund. God Bless!
Still not senting ticket also not refunded the amount
I booked ticket from Trivandrum to Kuwait reference I'd:1726738 at amount 138.5 kd after booking got mail payment recieved booking pending confirmation so many time I ask confirmation ticket still no reply also not refunded amount I need return back my amount
Desired outcome: Return back my amount immediately
Refund complaint
Actually I was looking for a ticket for domestic flights I saw a ticket on REHLAT booked it, Ticket was booked on 2/12/2021 Booking No. 3477518. Total amount is SR1109.69 Immediately I received an email from Rehlat that your booking confirmation is pending. I contacted on the phone number which was given there, they assured me that your booking will be done after few minutes. Meanwhile I received again an email from Rehlat for extra charges of 170SR I paid that & waiting for confirmation, I didn't get any confirmation. I requested for refund until today 27/01/2022 nothing. I have send all the information which was requested but all in vain
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
refund pending
my booking idis 185483
i book tickets then suddenly it was cancelled by rehlat, i ask for refund but they sent only 202 aed . balance 2869 aed still pending, i am calling helpline from 2 months daily and sending emails but no responce even no reply of emails.
the following are tickets number issued for complaint from september to till now but no further responce.
896132
905481
952715
956305
955940
958065
958661
Desired outcome: refund asap
1859483
The complaint has been investigated and resolved to the customer's satisfaction.
i checked email but nothing happened no refund yet
My refund for cancelled ticket
I purchased a air ticket from Rehlat for Jeddah to Islamabad for 15 Nov, 2021 with booking reference 3430678 for an amount of 977.50 SAR.
Later I cancelled it and requested for the refund back.
Despite multiple reminder Rehlat is not refunding back my amount and is informing to keep checking my email for refund and that it is under process.
I had called on their helpline number +966 [protected] multiple time but no positive response has been received till now.
Desired outcome: Need my refund back in my account
Booking 3397785 not confirm not refund money
Please inform me when you refund money in my account ticket not confirm from 27 October and not refund money still now.
Booking 3397785
Passenger Arslan raees
[protected]@outlook.com
Desired outcome: Booking 3397785
Refunds
Booking ID-1876605 and 1877049 I have booked two tickets and both were canceled from Rehlat. and I got email stating that your ticket is canceled and you will get full refund within 15-20 days but till now I haven't got any. called customer service many times and there answer is "your request has been forwarded to finance team. send several email but no response. I need my money back
Air ticket refund
Rehlat agreed my refund on 27th Nov 2021 as booking cancelled from airline aide due to fare variance. Contacted rehlat more than 10 times and always getting response as email forwarded to concerned refund team. Today is passed 53 days and no refund or proper response not received yet. Its a scam company and dont book any tickets through rehlat site.
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
Refund
I booked a ticket on 2nd December 2021. After completing all the formalities which was required, total amount SR 1109.69 was deduction from my account but I didn't received any confirmation within 10 minutes I contacted to the Rehlat customer care they said that don't worry your ticket will be issued after 4hours. After 4 hours of booking I received an email from Rehlat that I have to pay extra SR 550. I refused to pay and asked them for refund, until now I didn't received any refund from Rehlat…..
The complaint has been investigated and resolved to the customer's satisfaction.
Delayed action on my request
Booking id:3548255
On 11-01-2022 I requested to cancel my ticket @ 2310h with the deduction money of 873sar but no reply till 14th of jan then after my call to the customer center they canceled my ticket for 1099sar
Kindly explain to me why they didn't cancel my tickets on 11th of jan
Desired outcome: REFUND SHOULD BE ACCORDING TO 873SAR
The complaint has been investigated and resolved to the customer's satisfaction.
Rehlat Reviews 0
About Rehlat
Travelers may choose from a variety of flights on Rehlat's flight booking website. The firm guarantees that its clients have access to a broad variety of routes and timetables by working with several airlines all around the world. The platform is made to fit different travel demands and budgets, whether they are for a domestic or international journey. The user-friendly interface makes searching, comparing, and booking flights a hassle-free process.
In addition to flight bookings, Rehlat offers an exhaustive hotel booking service. The platform connects travelers with numerous accommodation options in destinations across the globe. From luxury resorts and comfortable hotels to budget-friendly hostels, Rehlat caters to diverse customer preferences and requirements.
One of Rehlat's unique features is the "Rehlat eWallet." With each reservation a consumer makes, they may accrue and redeem points with this cutting-edge digital wallet. This feature is especially useful for frequent travelers since it gives the booking process something to look forward to.
Rehlat also specializes in the provision of excellent customer service. The business offers 24/7 customer service to guarantee that any questions and problems are immediately answered. This dedication to client happiness highlights the company's mission to provide a simple and pleasurable trip planning experience.
Rehlat is also renowned for its aggressive pricing and ongoing promotions. The business frequently offers bargains and discounts, lowering the cost of travel for its clients. Its Price Lock function gives consumers the option to reserve a fare and pay the remaining balance later, which increases convenience and flexibility.
Throughout conclusion, Rehlat is a reputable online travel service that supplies a complete response to clients' travel requirements throughout the Middle East and elsewhere. Rehlat keeps improving the trip planning experience for its consumers with a wide range of flights and lodging options, an easy-to-use platform, cutting-edge technologies, and top-notch customer support.
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4. Detailing the experience: In the complaint description, provide a thorough account of your experience with Rehlat. Mention specific areas such as customer service, booking process, flight cancellations or delays, refund issues, or any discrepancies in charges. Include details of any transactions you had with the company, clearly stating dates, amounts, and services involved. Describe the issue in detail, including any steps you took to resolve the problem and how Rehlat responded to your concerns. Share how this issue has personally affected you, such as causing financial loss, stress, or inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Rehlat. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the company, whether it is a refund, compensation, or another form of resolution.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.
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Rehlat is a legitimate online travel agency based in the Middle East, offering flight and hotel bookings for customers worldwide.
Rehlat was founded in 2015 and has since been providing travel services to customers in the Middle East and beyond.
Rehlat is accredited by the International Air Transport Association (IATA), a global organization that sets industry standards for air travel.
Customer reviews for Rehlat can be found on their website, as well as on independent review websites such as Trustpilot and TripAdvisor.
Rehlat offers a "Best Price Guarantee" on flights and hotel bookings, promising to match or beat lower prices found elsewhere.
Rehlat's pricing is competitive within the industry, offering affordable rates on flights and hotels.
Rehlat is transparent about their fees, which are generally included in the quoted price. However, it's always a good idea to review the terms and conditions of any booking to understand potential fees.
Rehlat offers customer support through phone, email, and live chat, providing assistance for booking and travel-related inquiries.
Rehlat works with reputable airlines and hotels to ensure high-quality travel experiences for their customers.
Rehlat takes customer privacy seriously and uses secure technology to protect your personal information during the booking process.
Yes, you can make changes or cancel your booking, but fees and restrictions may apply depending on the specific airline or hotel's policies.
Rehlat offers travel insurance options through third-party providers to help protect your trip investment and provide coverage for unforeseen circumstances.
Yes, Rehlat offers the Karam Rewards program, which allows customers to earn points on bookings that can be redeemed for future travel.
Yes, Rehlat offers last-minute travel deals on flights and hotels, depending on availability.
Rehlat frequently offers promotions and discounts on flights and hotels, which can be found on their website or through their social media channels.
Yes, Rehlat offers international flight and hotel bookings to destinations worldwide.
Rehlat provides options for travelers with disabilities, but it's important to communicate your specific needs with customer support or directly with the airline or hotel.
Yes, Rehlat offers individual travel services such as flights and hotels, in addition to their combined booking options.
Rehlat can help with group travel bookings, but it's recommended to contact their customer support team for assistance with larger groups or special events.
You can contact Rehlat through their website's contact form, by phone, or by using their live chat feature for personalized assistance with your travel-related inquiries.
Overview of Rehlat complaint handling
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Rehlat Contacts
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Rehlat emailshelp@rehlat.com100%Confidence score: 100%Supportcandida.armstrong@rehlat.com100%Confidence score: 100%Supportsocialteam@rehlat.com100%Confidence score: 100%Supportdpo@rehlat.com100%Confidence score: 100%inspire@rehlat.com98%Confidence score: 98%hr@rehlat.com98%Confidence score: 98%hr
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Rehlat addressAl Bahar Center, Tunis Street, Hawalli, 12075, Kuwait
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Rehlat social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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