Rehlat
Reviews and Complaints

Without sending your usual response of:
"We had already notified the respective team as when we replied to your review and they are awaiting the airlines reply"
Kindly respond to my below review:
Rehlat booking ID: 1656564. The ticket was booked on April 17th, the ticket automatically got cancelled from airlines but They deducted 45 Dhirams from me. After 100 emails for the explanation, I Accepted the refund on Aug 30 and still I haven't received the amount. Whenever I call rehlat they are saying the refund is already processed & concern team will provide the transaction ID. Since Oct20th I made 10 calls & 5 emails. Still No one responded. I want to escalate this to the manager.
Worst, rude & useless customer service. No one is helping a prompt customer. I have booked several tickets & I was recommending several friends. I loved Rehlat earlier but Very very disappointed now after this cancellation experience...

Dear Sir/Madam,
My name is Mohammad imteyaz and this is my booking id 1652702. Due covid-19 my flight from Delhi to Dubai on 18th April cancelled from rehlat. Many mails I think 30 to 35 mails send to rehlat customer care but no any getting positive response from rehlat still.
My flight ✈️ cancelled from month of March and now November is running. So you count it's enough days/Months or not. So very bad message going to others. kindly this issue and refund my money as soon as possible.

Thanks & Regards,
Mohammad imteyaz
[protected]
[protected]

I had 4 booked air india tickets from New Delhi to Dubai on 1st April 2020 from Rehlat, Due to Covid situation i couldn't use those tickets, hence i requested them to be refunded on 12th June 2020. Now It has been over 5 months and still the Refund has not been Initiated, I had enquired Air India, they have confirmed that they have refunded my Money to Rehlat on 28th October 2020 and given proof for that. I have shared the proof with Rehlat and still same response I get every time that they have requested Airlines and authorization is Pending, This is final warning to you people else I will book a formal complaint against you civil aviation authority and Dubai police for scam and fraudulent activities.

I booked internal flight then cancelled from flight company. When i called the flight company they said already the money refund to the agency. Since july, 2020 iam following with Rehlat agency they didnt refund my money.

Booking id:2491591

I got my ticket cancelled by Qatar airlines two months ago. Rehlat wrote saying the refund will be processed within 10-12 working days. After two months still nothing. All this time I have been writing multiple emails but now they are saying 55-60 days. I phoned the airline company to find out that the money is already with rehlat. Why is Rehlat holding my money for so long? They ticket was paid from a credit card so now every month I pay interest on the missing amount. What sort of scam is this?
I would never use their services again and I would never ever recommend it to anyone.
[protected]@gmail.com

From last 3 months you people are just saying just wait and wait, give us some time, for my two tickets refund. Airline said its already paid to rehlat. But you people saying just wait and wait.
I'm fed up of this. This is my final attempt towards getting back my refund. I case you fail to refund me immediately I will lodge a complaint against rehlat to civil aviation (iata number: [protected] & number 4220195 "ahmed al bader tourism & travel"). Please expedite this matter at the earliest.

Regards,
[protected]@gmail.com

I had booked a repatriation flight of 2 passengers for 19th June 2020. Rehlat failed to arrange the fight due to which the flight was cancelled. Rehlat promised me they will refund the complete amount of 216 KD within 15-20 working days and till date I didn't receive the refund.

I have been sending them emails and calling them 100's of times but they have the same old response (We have send your request to the back office team and finance team and you'll receive an email from our team). They didn't send me any email and there is rude and improper response from the customer care representatives upon contacting them by phone.

I'm fed up of this. This is my final attempt towards getting back my refund. I case you fail to refund me immediately I will lodge a complaint against Rehlat (IATA number: [protected] & number 4220195 "Ahmed Al Bader Tourism & Travel"). PLease expedite this matter at the earliest.

This is my 18th follow-up email for getting my refund money. I am still chasing you to get my money back.

This is really say and very unprofessional. Didn't expect these kind of service from reputed company like your.

We already suffering due to this unforeseen situation and least we expect you to refund my money on time.

Booking ID: 2450092
Booking ID: 2450078

Looking forward your immediate response on this issue.

Rehlat Helpdesk,

This is my 26th follow-up email for getting my refund money. My airline already refunded full amount to Rehlat account mid of August 20 and I am still chasing you to get my money back.

This is really say and very unprofessional. Didn't expect these kind of service from reputed company like your.

We already suffering due to this unforeseen situation and least we expect you to refund my money on time.

Booking ID - 1629946
Booking ID - 1629997

Looking forward your immediate response on this issue.

Thanks.

Regards,

Tamimal Ansari

I booked a ticket of PIA with rehlat for Dubai-Karachi (PK-214 for 24th May). I requested for refund on 17th of June 2020 and got the confirmation on the same day that the amount will be refunded within 60 days + 2-4 days of processing time (effectively by 25th of August)

I sent my first reminder on 26th of August, then 18 September, 5 October and 14 October 2020 and have been getting a standard reply that we are looking into it and will get back asap.

My friends who booked the same tickets directly from airline got the refund within 15 days of request for refund.

The attitude of Rehlat team have seriously made me regrett my decision of using rehlat.

I need to know about the authorities or department (IATA/ DNATA/ Dubai Consumer Court may be?) to where I can lodge my complaint against such services? Can somebody guide me about relevant department?

My email id is: hafiz.[protected]@ymail.com

Thanks

P. S: Trail emails can be shared if needed.

I booked a Kuwait Airways Ticket (Jun 15, KWI to TRV & Aug 17 TRV to KWI) on Rehlat. The flight was cancelled due to corona and I made the refund request on May29. I didn't receive the refund yet. The Rehlat team said the Refund may take time due to the current situation upto 2months and since then Iam following up on the same. The response is just a forward mail from the team stating that "the refund are getting delayed due to corona".

Its been almost 5 months since the cancellation and still there has been no refund yet.

Rehlat Complaint No. 628967

Dear Rehlat Support team,

Its sad to see pathetic customer service by your executives, some reply A some reply B some reply C ...why you can't read complete Email history to understand the case . Due to your this attitude, I am not able to get my refund from March 2020.

I have given my INDIAN BANK ACCOUNT details twice to refund my money ASAP as airline already refunded my 1151 AED on 25 August 2020 to you guys but you guys are making it so difficult for me.

This is last warning, I will escalate the issue to UAE consumer court as I have 43 follow up mails. You guys are harnessing a customer and not returning his complete money whereas he already got refund from main Airline.

Looking forward to hear from you soon.

Note: whoever attending this case read complete trial mails to understand the case and my issue properly.

Token# 1739953
Email: [protected]@gmail.com
Booking ID: EMGYKN

Team,
Actually I took 2 tickets, one from Rehlat & one from Kuwait airways for the same day, same time, same flight, same class. But the refunded amount of Rehlat is Kwd 34.5 & Kuwait airways is Kwd 66. I am asking about the difference in amount of my money not from your pocket. Damn sure I am eligible for the one side full refund.
The Supreme Court accepted the Centre's proposal. The court said that if the tickets were booked through an agent for travel during the lockdown period, a full refund will be given to the agent and he will pass on the amount to the passengers.
So I want my money back.

I booked 3 tickets (for flynas) on 8-August-2020, first I received a confirmation email from Rehlat that the tickets have been booked and after few minutes I received another email stating that the tickets are not available in this price and I have to pay more for getting the tickets, I politely asked them for a refund and they said it will be credited within 10- 15 days. After patiently waiting for 20 days I started calling them and emailing them regarding my refund and each time I got a new excuse form the customer care which is listed below:
1. Refund will take 10-15 days
2. Refund will take 20 working days
3. We have forwarded the request to the Finance team
4. We are working on the case
5. We dint get any reply from the finance team
6. It will be credited this Thursday
7. It will be credited on Saturday

And the list goes on and on...

Till date I have send and received almost 30 emails from them and dialed multiple calls to there customer care but no one is able to give me a correct reply as to when the amount will be refunded. There are using the pandemic as an excuse for not refunding the payment. It took them minutes to take the money and for a refund it is taking them months.

I seriously doubt there intention of refunding my amount and I am looking for legal options to pursue my case further.

My booking Id: 2525814
My complaint Id: 657631

Since the past 4 months, I'm waiting to receive my refund from Rehlat. However, every time I contact them, I receive the same reply. I'm frustrated to have received 22 emails from Rehlat's team with the same stereotype response for processing my refund from the last 4 months. Several attempts have been made, in order to get my refund which has already been processed from the airlines long ago! I fail to understand what is the reason for the delay? I've been living in the UAE since the past 8 years but I'm yet to come across such unprofessionalism as I've experienced with them. Even during this pandemic, is this the kind of support they offer their costumers? My question is would they be so patient in dealing with me if there was a delay in payment from my side? I'm still awaiting the refund before I go ahead with a legal and formal complaint to expedite this matter.
API - New Issuance 1723890

Booking id 1472109 //oman airways

Rehlat is not refunding my money since 6 months.

I have never seen or worst experience since I booked my ticket with them

I booked with my money, once canceled they agreed to repay it on march 2020 itself, but last 6 month just they are thinking how to refund... Disgusting relat

Beware people before u think to book flight through this agency.

This is for your information

My flight was cancelled and when I ask for my money back they still negotiate and always tells ( Allow us some time) and never get back to me. I have always to ask for update. Customer service is bad since they dont care about their end users.

Flight not Operating, Booking ID- **1694055AE**
I've been in touch with support for more than 2 months without any proper reply yet. I feel that I am really ignored and they want me just to get tired and forget this matter and leave my money although they indicated that will not refund all my money back which I totally disagree!

I am buy with ticket rehlat and i was process for refund request in july. Till now am not getting my refund its very bad exp with rehlat they making fool please check my below ticket id. Its all haram you guys receive refund from airline but given to me its more than 2 month please check and let me know. Am waiting for your response...
1743686
1656448
1743702
1656534

Rehlat is scammed.they are deducing money from credit and debit cards without issuing tickets.and you will not get back these mony. So please be aware these scammed online trave agencies. One of my friend is preparing legal case against rehlat. He will be submitting by next week to dubai police. Requesting customer to dont use credit or debit card on rehlat website because they are saving your credit debit cards information and automatically deducting money from your accounts. So be aware from these scammer.
Thanks

Hi,

This is Tauheed Alam, I have booked my ticket through Rehlat. ae, but due to Covid-19, My ticket has been cancelled by Indigo Airline & amount already refunded by Indigo airline to Rehlat AED 1, 374/- but yet now Rehlat refunded my amount to my account. at the time of booking I have paid Total - AED 1442.49

for this I have called & emailed many time to Rehlat Customer care Tel - +[protected], Email - Rehlat & My complain no is #630492, but yet not refunded my amount.

Please check below email from Indigo Airline-
IndiGo Customer Relations

Dear Mr. Alam,

Greetings from IndiGo!

With reference to your email, we would like to inform you that a full refund of AED 1, 374 for PNR KJCM5G has been processed from our end into your travel agency's account which was used to create the booking initially.

We would request you to kindly reach out to your travel agencyto receive your refund.

Please feel free to write back to us for further assistance or contact us at [protected] or visit www.goindigo.in.

We hope this clarifies.

Thank you for writing to us. Stay Safe!

Regards,
Stuti

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India

www.goindigo.in