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Reliance Communications

Reliance Communications review: cell phone not activated! 107

S
Author of the review
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Cell was lost 5 days back when I blocked it at customer care (*333). As advised the day after (9/11/2006) i visited the Web Word at Forum, Bangalore (at 7:50PM). Where i was told that the number cannot be transferred at their outlet and asked me to visit MG Road Web Word. (May be the person in charge wanted to leave early although 8:30 is the closing time!)

Next morning Friday (10/11/2006) i visited the MG Road Web World. They said that they cannot transfer the number to my old blank handset (this was the extra handset i had) and I will have to buy a virgin handset only then they can do so. (Good phone selling strategy! But not Fair!)

I had no option but to buy a new handset. They promised that they have sent the request for activation and the number would be transferred to this new handset with RSN: RJPHSC010109371 within 24 hrs.

It has been more than 2 days now. I have also complained on customer care (*333) with complaint number: [protected] but all in vein. I have called up customer care 2 times after registering the complaint but they are not able to help at all. The Web world is not able to help too.

I have been running around for last 4 days to get my phone working between your Call center and Web World which are not in sink with the information. Causing huge inconvenience to me. They have been passing the buck to each other. Without helping me with a solution. Finally i have given up now. And decided you write it here. As a next step. And also share my experience!

107 comments
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R
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RCOMcare
IN
Jun 12, 2011 8:18 am EDT

Hi Deepak,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly. In future, you may also write to us at http://on.fb.me/fzplqp.

Regards,

RCOMcare

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RCOMcare
IN
Jun 15, 2011 9:36 am EDT

Hi Naresh,

We hope that we were able to assist you with your concern to your satisfaction. In future, you may also write to us at http://on.fb.me/fzplqp.

Regards,

RCOMcare

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ktsawant
IN
Jun 19, 2011 10:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i have many reliance connections but at present having lot of dificulty in connectivity, call drops
details are -- wimax connection --[protected] poor speed as well server in my area is always having some problem or other. land lines [protected] and 320088 connectivity is very bad
[protected] mobile most of my customer complain that i am not reachable.
all these services were better before 5 months and gone from bad to worst in following days, i have no other alternetive than to change to another subscriber and this is advocated for my many neibouring customers also

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ktsawant
IN
Jun 19, 2011 11:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

yes i also feel reliance company cheats the customer many ways

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RCOMcare
IN
Jun 20, 2011 8:20 am EDT

Hi,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly. In future, you may also write to us at http://on.fb.me/fzplqp.

Regards,

RCOMcare

R
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RCOMcare
IN
Jun 22, 2011 8:46 am EDT

Hi Adil,

We hope that we were able to assist you with your concern to your satisfaction. In future, you may also write to us at http://on.fb.me/fzplqp.

Regards,

RCOMcare

R
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RCOMcare
IN
Jun 22, 2011 8:48 am EDT

Hi Deepak,

We tried to contact you on the number mentioned by you, but were not able to speak with you as there was no response from your end. In future, you may write to us at http://on.fb.me/fzplqp for the assistance required.

Regards,

RCOMcare

R
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RCOMcare
IN
Jun 28, 2011 8:16 am EDT

Hi,

We tried to contact you on the number mentioned by you, but were not able to speak with you as there was no response from your end. In future, you may write to us at http://on.fb.me/fzplqp for the assistance required.

Regards,

RCOMcare

M
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Mayur GUpta
IN
Aug 08, 2011 6:48 am EDT

Hello Sir/Mam,
I want to lodge a complaint for reliance communication. Because the take unauthorized mobile charges and daily i call customer care and take charges back but today i was call on Number 198 for complaint and Mr. Rajesh Kumar attended my call and he was misbehaved with me and he said complaint for me if u can...
So Please take a strict step for this because this is not valid in professional field

Thankyou,
Mayur Gupta
Mob +[protected]

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Praveen Kumar Rastogi
IN
Aug 08, 2011 9:24 am EDT

I had a bad experience with bad company Reliance communication and its worst customer care.
I had convert my data card to Broad band connection on 12-07-2011 but from the same date I found the problem my connection not working even I consult with main dealer which is situated Meerut Garh Road, Meerut and also with customer care nobody ready to give the resolve the problem they all were given the fake commitment.
This is not enough, I had paid the bill without using whole month, the customer care said you have to pay because this is your post paid connection whether it is working or not. When I again confirm the customer care told me that you services had been terminated on 27-07-2011 but reason not mention. then customer care gave the complaint no [protected]. After two days I again check my braodband connection not working then I again call to customer care he told me that this is just interaction number not a complaint no.. I wanted to talk his seniors but they are not ready to talk to me even they hold the call half an hour then give the complint no .[protected] and give the assurance within three hour services would be activated but still condition same.
Is there is no value of customer ?
Is the customer has to pay amount without serives activated?
Is Mr anil Ambani doind cheating with customer.

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RCOMcare
IN
Aug 09, 2011 6:09 am EDT

Hi Mayur,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly.

Regards,

RCOMcare

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RCOMcare
IN
Aug 09, 2011 6:15 am EDT

Hi Praveen,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly.

Regards,

RCOMcare

R
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RCOMcare
IN
Aug 10, 2011 4:48 am EDT

Hi Mayur,

We hope that we were able to assist you with your concern to your satisfaction.

Regards,

RCOMcare

R
R
RCOMcare
IN
Aug 24, 2011 7:15 am EDT

Hi,

We hope that we were able to assist you with your concern to your satisfaction.

Regards,

RCOMcare

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priyansh doshi
IN
Sep 05, 2011 1:20 pm EDT

my landline phone is not working...
i complaint in R-care...but any action on tihs problem...

my num-[protected]
surat, gujarat-395006

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akash tiwari
IN
Sep 05, 2011 6:19 pm EDT

dear sir,
i am owner of the chawl.
i complain foe the electricity in fack miter in my my chawl.
my chawl address : Umashankar tiwari chawl, opp. shree ram industrial, nagardas cross road, andheri (east).Mumbai 400 069.
I hoap you are check and strict action the all person.
my phone number is :[protected] and my email id is akash_max65@yahoo.in
please reply and action for all this person.

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alpesh gajjar
IN
Mar 03, 2012 10:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

dear sir... mere paas aapka cdma number hai.[protected]... jo saat din se bandh hai...aur mein vapas ise chalu karna chahta hu lekin mujhe aapke executive aur customer care vale log chalu nahi kar te hai...maine bahut bar reliance world me compain ki lekin koi solution nahi mil raha hai...ur customer care is very poor...aur maine yeh number chalu karane ke liye bahut baar thake khaye hai...koi thik se jawab nahi dete hai aur mein bahut paresan ho gaya hu to aap se request hai ke mera number mujhe chalu kar ke do...maine cutstomer care me bhi baar baar call kiya hai jo phone pick up karne ke baad hold pe rakh dete hai...customer care me maine monica sharma, ankur, aur manish chokse jaise logo se baat ki hai lekin sare log phone disconnect kar dete hai...
from - jignesh patel. cell no-[protected]

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Dharmesh prkh
IN
May 13, 2012 3:50 pm EDT

To whom so ever it may concern.

This is to inform that after submitted Documents thrice to the Reliance gallery at Dombivali ( Tel No.[protected]) to the concerned person, still the services has not been reactivated.

I am completely exasperated the way the services provided by The Rcom, it feels like a torcher and a tad of mortification just because I have to dealt with the poor staff of reliance who couldn’t even compile or assemble the Docs of customer.

This will be my last appeal to reliance after this I am expecting a favorable action or will escalate this issue to TRAI for the harassment I get it from Reliance.

Who will bear my cost I have done so meaningful recharges on my No.( [protected]) includes my Tariff deduction plan which is about to out of validity after 2 more day, who will compensate my Lapse days.

See there should be some tolerance at a particular point but beyond that it will blew you up.

Whatever you want to consider, consider it my sincere request or an order but I want my services should get started by EOD, else I have lot many options to torcher reliance the way the reliance done it to me.

Hope you get it.

Thanks & regards
Dharmesh Parikh ([protected])

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RCOMcare
IN
May 20, 2012 6:07 pm EDT

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

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RCOMcare
IN
May 23, 2012 6:56 pm EDT

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOMcare

H
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HynduRaj
US
Feb 06, 2013 5:59 am EST

Hi

My name OLD reliance holder. feeling very shame that i am using such a bad operator. i am working in one MNC company i am using Reliance service for last two and half years.. always some are other some problem will be there.. Everytime i used to log compliants. For taking compliants they will take.. but while solving that, they will send SMS like "you request has been processed". but problem will still be there.. simply they will take compliants and they will close without knowing customer satisfied or not. again we need to call CC and we need to log compliant. we dont have any work other than this. such a worst network and managment it was. waste waste waste. completely waste. NOOOOOOOOOOOOOOO coverage in Bangalore, If network itself not there means. how can we call CC and need to log compliant. Always we need to search of Network in this big city also. shame to RELIANCE.

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Feb 20, 2013 8:25 am EST

Dear HynduRaj,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

R.P.THIRU
R.P.THIRU
MADURAI, IN
Mar 11, 2014 1:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear sir, reliance mobile company has activate missed call alert to my no.[protected] at Mar08 11.16 AM. And deducted Rs.30/- Today at 8:59 am. From my balance without my knowledge.I had call 198 and follow/Press as the electronic machine but no result. Hence, I would like to request you to enquire my complaint take disciplinary action against this cheated company and refund my balance as soon as possible.

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Mar 19, 2014 4:13 am EDT

Dear R.P.THIRU,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Mar 26, 2014 11:33 pm EDT

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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Reviewer59120
Feb 07, 2016 4:01 am EST

This reliance customer care committed one offer and giving another offer.and response also not good.so I choose mnp switch over airtel.

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Sanjay Shinde
US
May 05, 2016 4:28 am EDT

after address vertification done and after 10 days i was informed at address vertification was negative. I had port the card from airtel to reliance . The documents were provided of mine and the card was register in the name of my father. there is no response from the service center. It is fool to port to reliance

  1. Reliance Communications Contacts

  2. Reliance Communications phone numbers
    +91 223 033 3333
    +91 223 033 3333
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    +91 901 809 0180
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  3. Reliance Communications emails
  4. Reliance Communications address
    A Block, 2nd Floor, Reliance Communications Limited, DAKC, Kopar Khairane, Navi Mumbai, 400 710, India
  5. Reliance Communications social media
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