Reliance Communications
Reviews and Complaints

I have a prepaid Reliance CDMA phone (93250xxxx5). I have been using it for the past 5 years. I had received an SMS in July of 2010 to re-submit CAF as per new guidelines. I had duly complied with it and submitted the form with relevant documents to Reliance Web World located in Aundh, Pune, India. Suddenly my service was discontinued in August without intimation. On enquiry I was asked to submit the CAF form again. I did that again and at the same Reliance Web World store. My service was restored but blocked again. The same process was followed, service restored and stopped again in October. This has now happened for 5 times and I have submitted CAF form 5 times now. The service was again discontinued on 19th January, 2011.
Harassed to the extreme, I got in touch with the Nodal officer for Maharashtra on 20th January, 2011. The nodal officers, Vandana, Sameer and others, assured restoration of service within 24 hours. They have been assuring this every day since that day. The number is still blocked.
By this attitude RCOM has proven over and over again that they excel in scoring high on customer unsatisfactoriness, harassment and outright rude customer service. Now I know why RCOM is loosing customers by the tons and number portability is a God send for thousands of RCOM customers like me.
My suggestion to all is to stay away from services provided by Reliance Communications to avoid loosing ones piece of mind.
Regards,
Supriya B

Hi,
My Reliance CDMA number is [protected]. On 21st jan i received a message stating "You have been successfully subscribedto My Music Station service at Rs.30 for 30 days. To unsubscribe Dial TollFree [protected] or SMS Unsub 1839 to155223". The Service was started without my Initiation or my approval and Rs.30 was deducted from my balance. When i called the Tollfree number for unsubscription i got my 30Rs. back however Rs.6/min was deducted on account of calling that TollFree number. When it was clearly stated in your message that it is a TollFree number how can you charge me for calling that number. Moreover please explain me how could you start any Value Added Service without my request or approval. I want my Balance to be paid back within 48hours and an explanation for starting VAS without my approval.
In case i do not get sufficient resolution i am going to file a written complaint against Reliance-CDMA group along with all the proofs in Consumer Court for compensation for the harassment i am facing.

Regards,
Chhavi jain
Software Engineer
Infosys Tech Ltd.

Mobile number portability recently started in india.
For porting your mobile number, first you’ve to get your unique porting code (Upc) from your existing service provider. For this you’ve to sms port your mobile number to 1900.
Your existing operator will send you the 8 digit alpha-numeric upc from the number 1901 as an sms (The upc will be valid only for 24 hours).
But reliance communications is not sending upc code. Always I get the message please try again later.

Termination Of Broadband Reliance Connection ID-[protected]

Dear Sir / Madam,
I am Dinesh B Sawane from Ojhar Dist. Nashik, having reliance Wireline Internet
Broad band connection having Id number [protected].A/C No.[protected].Reliance Phone No-02550-300190Plan Name:WFL299CS.Plan Description:FLP(POTS) And Broad band Plan Name:WICC600KB.Plan Description:600Kbps Combo Plan.

I am using this number since last three months & in three months period i have face lots of problem from Customer care.i want to my internet facility permanently withdraw as per reliance communication.mismanaged services, sham less behavior act by rcom with the customer &.service is total Harassment for me.I am not interested continue with you please take back my money/refund my money.deposit this hell product.

I am accepting my defeat today. I can not fight with you guys. You guys are just gone case. Leave apart this serious issue for which now I am following since almost 3 Month,
your broadbad connection itself is not working since last evening again. This is not acceptable man not at all now. Enough Is nough.

I Request Again And Again Please Please Please Termination Of Broadband Reliance Connection ID-[protected].

-Dinesh B. Sawane

SAWANE'S MULTI-CONCEPT,
[ALL TYPE POLICIES (LIC AGENT), ALL TYPE SHEARS TREADING
( ANGEL BROKING SUB-BROKER), ALL TYPE MUTUAL FUND ETC...]
SHOP NO-5, BASEMENT,
VIP MARKET, OPP. S.T. STAND,
City: OZAR(MIG), NASHIK.
State: MAHARASHTRA.
Zip/postal code: 422206
Country: India
Tel phone: [protected].
Cell phone: [protected]
[protected]@yahoo.in,
[protected]@yahoo.com,
[protected]@gmail.com

Hi,
My Name is Sampurna, number is [protected].
I have approached 3 different reliance web worlds in the last 10 days but nobody is able to shift my old sim card to OMH card so that I can access the internet on my latest samsung MPower 369 mobile handset.

Places I have visited are -
1) Bangalore Koremangala reliance web world
2) Hasan Reliance mobile store - contact person - Ms. Heena
3) DP Road pune Reliance web world - contact person - Mr. Navnath (020 [protected])

Wherever I go, everybody asks for some address proofs and say, it will take 24 hours to activate the new number and tells me the procedure what to do with the new OMH card for activation but nobody is able to really transfer that number.

What should I do?

Sam

Dear sir,

I have cancelled my broadband connection subscriber id [protected] and billingaccountno.[protected] very before, due to the power shut off in broadband connection everyday routinely for 2 hrs in day time. Before cancellation, I have logged the complaint to resolve this issue nearly 6 times (Have reference complaint numbers. ) , unfortunately the problem was still continuiung in our city. Hence, I requested to cancel the broadband connection after paying all my pending dues and received the mail over it of cancelling.

I have been sent mails and being called from various technical team, professionals, nodal officers regarding the inconvenience. But since three months, I have been sent continous bills for broadband service which has been already cancelled and took away, this puts me in very stress. The last call was in the last week saying to ignore all the bills and reminders because it has sent as a mistake. They apologized

I have been again threatened notice to pay the unused bills for cancelled broadband connection from & ldquo;dev associates & lawyers”/. This is completely harassment & torturing process. I hereby request your good office to please close this issue. I am fully disappointed and my health is affecting by this stressed notice

Note: few mails I received againts complaint numbers are attached below for your review.

Thanks & regards

Mubarak

dear customer,

We regret for the inconvenience caused to you.

This is with reference to your complaint regarding "collection of instrument", registered vide service request id [protected]. Kindly note that your request has already been forwarded to our concerned team and your instrument will be collected at the earliest. As checked in the system you have not been charged for the same. Hence, no waiver would be applicable to your account.

Further to inform you that, your request for service cancellation is in process of cancellation, which will be resolved at the earliest by our concerned team.

In addition, if any problem persist, kindly revert.
Yours sincerely,

Bhumik mehta
Broadband customer care
Reliance communications.

For additional product and service related information, you may contact us through any of the following means:
• phone: [protected] from any phone (Toll free) or,
• [protected] from any phone
• email: [protected]@relianceada. com
• website: www.Rcom. Co. In

dear sir,

I have already informed, for cancellation of my connection two months ago after paying the last bill. I have been connected with customer care twice to confirm it and sent an email too, which is attached below. I received a reply also from customer care and nodal officers regarding it (Check below the mail). Few technical head also confirmed by contacting me but unfortunately I am informed again for payement. What is to be paid for ? I have been disconnected already ! This is all due to service response which I have priorly informed on my mails.

All of your equipments are safe and ready to return. I also informed them to take it, but no response. I am disappointed by progress & services

Thanks & regards

Mubarak

this e-mail, and any attachments thereto, are intended only for use by the addressee (S) named herein and contain 'huda enterprises & international' confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying which amounts to misappropriation of this e-mail and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me and permanently delete the original and any copy of any e-mail and any printout thereof.

—original message—
From: rcombb. [protected]@relianceada. com [mailto:rcombb. [protected]@relianceada. com]
To: hudaei. [protected]@gmail. com
Subject: rcom service termination letter

Dear customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber id [protected]. Kindly note the rental of your service will be stopped from 09/10/2010. Our representative will be visiting you for the collection of the equipment installed by rcom at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non return of this equipment, you will be charged 1250 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.

the collection of the equipment may take 3-5 days depending on your availability.

You may contact us at [protected] (Toll free) or write to us at [protected]@relianceada. com for any clarification.

Regards,

Yours truly,

Reliance customer care

_____________________________________________________________________

From: [protected]@relianceada. com [mailto:[protected]@relianceada. com]
To: hudaei. [protected]@gmail. com
Subject: cnm10000199374, mr mubarak ali si, [protected]

Dear mubarak,

You service request no. Cnm10000199374 has been registered with us. For any update please mention your service request no. On the portal for live updates in the already registered ft.

Thanking you.

Web admin
Reliance communications ltd.
This electronic message transmission contains information from reliance tech services is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution to use of the contents of this information is prohibited. If you have received the electronic transmission in error please

__________________________________________________________________________

From: rcomnodalofficer. [protected]@relianceada. com [mailto:rcomnodalofficer. [protected]@relianceada. com]
To: thiyagarajan. [protected]@relianceada. com; samundieswaran. [protected]@relianceada. com
Cc: balaji. [protected]@relianceada. com; huda enterprises & international
Subject: fw: compaint on wireline broadband connection - tamilnadu, cuddalore

Dear team

Please resolve the issue

with regards
Nodal team
44 - [protected]

Reliance mobile will soon be introducing 3g services - a futuristic mobile experience ____________________________________________________________________________________________________________________
— forwarded by rcomnodalofficer chennai/services/rcom/relianceada on 10/04/2010 11:00 am — - "huda enterprises & international"
10/04/2010 10:43 am to
Cc
Subject compaint on wireline broadband connection - tamilnadu, cuddalore

complaint reference to: billingaccountno.[protected]
Customera/cnumber:[protected]

Dear sir,

I am having a frequent power cut in our city, cuddalore (City for 2 hrs) at 12.00pm to 2.00pm afternoon. In that period reliance broadband connection is unavailable including telephone service for nearly 1hr. This is in a routine daily basis, continuing and apart from this if power cut goes for 1 min unexpectedly, nearly 30mins no connection & no telephone service. The reason I have received is no power back-up in dlc. This behavior is since the connection established.

I have complaint few three times, to customer care. I received complaint nos. But no solution ? I have two more broadband connection other than this to my relatives. I am not able to function along this unstable service, I have told already to disconnect my line as well as other if this problem continues. Few times the power has gone out while talking to my clients, and working on banking networks. To this scenario who is going to take a responsibility for my loss ?

I did not use internet & telephone since many days, I removed the line from my connections. No use connecting it. Am disappointed in a corporate response, I cannot pay my bill if I receive a receipt, as I have already cancelled and requested to remove my connection.

this mail is the last hope to your good office. ,

Looking forward to your response

Thanks & regards

Mubarak

This e-mail, and any attachments thereto, are intended only for use by the addressee (S) named herein and contain 'huda enterprises & international' confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying which amounts to misappropriation of this e-mail and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me and permanently delete the original and any copy of any e-mail and any printout thereof.
________________________________________________________________

Dear customer,

This is in reference to your mail received at service assurance cell reliance india mobile. Please note that we have forwarded it to customer care team of broadband ([protected]@relianceada. com). One of our executive will be in touch with you shortly.

We appreciate your co-operation in this regards.

Regards,

Bipin tiwari
Service assurance cell
Reliance communications

For further details, you can visit our web-site www.Rcom. Co. In or write to us at [protected]@relianceada. com.

You may also call on *222 or 198 (Both are toll free) from your reliance phone or 3033 3333 from any other phone.

You can view your bills and make payments online through http://myservices. Relianceada. com for all rcom services.

Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada. com

Please note that your message will not be delivered if it exceeds the size limit of 5 mb per mail (Including attachments).

Requesting you to please create a shorter message (Including attachments) with size less than or equal to the allowed mail limit in all your future communication.

Reliance activated SMS pack on my mobile without my authorization and then despite repeated complaints for around 2 months now, they are not de-activating it. Everytime I visit their store they are clueless about my problem and ask me to contact customer care. Every time I will call them on customer care number, they will tell me that it will be deactivated in 3 hours the deactivation never happens and I am being charged regularly. Everytime, I ask for Complaint number they don't provide it. If I insist they keep me on hold for 2 hours and never respond back. I was furious and called again and asked for their manager and he did provide me the complaint number. Everytime I contact their customer assurance cell, they tell me that it has been done but I am still getting SMS and I am being charged. Finally, I contacted their Nodal Officer after waiting for over a month and provided all the Complaint details... they guys wrote back telling me that all those are "Interaction Number" and not the Complaint numbers so, they will not act. Here are the approximate statistics of my interaction with Reliance on this issue... Called Customer Care around 80 times spent more than 80 hours. Visited Web World twice. Wrote to Customer Assurance Cell 20 times. Wrote to Nodal officer 10 times. End Result they are still charging me for the SMS service and I am still getting disturbing SMS.

Reliance gsm service suddenly decreased my cell phone account balance from rs 39. Xx to rs 9. Xx activating some value added service for which i never asked them (Mobile no. [protected]) . Their customer care executives are lying to me saying that i've sent the vas activation request from my mobile phone, and they are also saying that this money is non refundable.

So, if any reliance officials are listening, i just want to say, stop being dishonest and cheater, cheating innocent people to make money, and give my money back.

Thank you.

I regert to write that today I went to your Reliance World outlet at Fountain Chowk, Ludhiana (India) which is about 5 km from my house. I gave the cheque to the person- a male- sitting on the counter and asked for the receipt. My interenet ID is [protected]. He ordered me to drop the cheque in the "Drop Box" pointing with finger to the "Drop Box". I asked for the receipt and he ordered me to come in the evening to collect the receipt.

When I insisted for the receipt, he told me to go to Red Cross Building where the Reliance Broadband is having its office. I dropped the cheque in the box and came out of the outlet without receipt.

I ask you one question, don't you need customers? If your customer service is like this, how will you attract new customers. And without customers, no company can survive for long. Can't you have "Drop Boxes" near the area where you have about 100 customers. It took me 1 hour to reach your outlet just to drop a crossed"a/c payee cheque" without any receipt. I am 53. Have pity. I have made up my mind to switch over to another company.

I sent this complaint on the email address on which I receive your bills. It bounced back. Why? You can send the bills but can't recieve the complaiant on this address. Appear to be very intelligent. Misuse of electronic system?

This is chandan kumar from bhagalpur, bihar. I am user of smart service for the last three year and more, bearing mobile no. +[protected]. It is issued my younger brother his name pankaj kumar recently I was in a roaming from 22 november 2010 to 2 december 2010. While in roaming on 23 nov 2010. My sim was blocked by the operator. I was on my bussiness trip and was unable to be in touch with my client for which I beared a loss of rs. 2 lakhs and more I loose my contract with few of my potential clients.
After coming back in the city, I inquired from the reliance communication that for what my sim was blocked and mapped by another sim and issued to some other person from purnia. There was no exclamation from there side that why they did so.
Now I am forced to take necessary action against your company for the loss I incurred in business, mental harrassement and loosing potential customer of my business.
It is the responsibility of the company to cross verify that who is the customer and whether he owns the sim by his/her name.
Let me know that what action against this complain the company is going to initiate and who is going to pay back the loss which I incurred financially, mentally and physically.
Chandan kumar

sir/Ma'am

I am susheel kumar, i am using reliance GSM no is [protected].And on this no i have activated your night plan (Rs 69 ).
According to This plan i got 5000 mins or 300, 000 seconds b/w 11:00PM to 6 :00 AM on any reliance no. For some days it was going normal.
but suddenly after 15 days i had seen my balance is deducting, i had talked to your customer care executive, and told me that your 5000 mins are over.
But it is impossible, because i normally i used it for only 1and half hour(90 minutes ) or maximum 2 hours. so according to me it should not be finished.
It is very simple If u convert 5000 minutes in hours it becomes more then 83 hours, and if u divide these 83 hours by 30 days then it becomes more then 2 hours, and if u divide 83 hours by 15 days then it comes (5.5555) near 6 hours.

So now my point is when i had not use my number (Maximum) 2 hours, then how its is possible...
Where is my Minutes gone, why my balance is deducting, and your customer care executive not even ready to listen my query and not answering my queries.

After that i gave up and i had finally asked to your customer care executive, sir please tell me what should i do now then they replied you have to recharge it again
I said ok fine then i had successfully recharge it again, and when i had used it in night then again my balance is deduct.

Now sir plebe tell me what should i do now my balance is deducting again and again, and yore customer care executive is not able to response my quires
with the hope of solution i m writing this mail to you.

We had 3lots sold these 3 lots were brought at wrong price before expiry date. This is against the rules of trading.

I have a Reliance Mobile No [protected] which was purchased from Reliance Web World located in Sacred Heart, Wanowri, Pune. At that time I had furnished all proofs of identity and residence as well as photograph. I proceeded abroad on 26th June 2010 and came back on 12th October 21010. I found that my connection had been terminated and I was directed to visit closest Reliance Web World/Galleria, . I visited the same Web World where I was advised to submit fresh form with photograph, proof of residence and Identity and buy a new package even though my previous connection had life time validity upto the Year 2021 and more than Rs 500 of talk time.
I thereafter took up the matter with Customer Support giving all details on 18th October 2010 with weekly reminders since then. I am being given a stock answer;" we are sorry for the inconvenience. Your case has been forwarded to the concerned Depatment. One of our executives will get in touch with you shortly.'
My husband who has an Idea Mobile did not have any such problem. The inference being that 'Reliance is not such a good Idea'
Reliance Reference is: ADAG=[protected]
Mrs Suraj Taneja

THE RELIANCE CUSTOMER CARE OFFICE IN GOWAHATI, ASSAM, , , , THERE EMPLOYEES DO NOT HOW TO BEHAVE WITH THEIR CUSTOMER ...
I am Kamal Narzary from Assam, Tezpur ; the postpaid customer of Reliance India Company. My complain is that i was asking about my bill by calling customer care Guwahati (Assam)...but unfortunately they barred my outgoing facility...i was try to know about this matter but MISS MOOMI, MISS. POLLABI, MR.PRANAB, MISS NATASA they dont give me any responded...all time they are said taht, , PLEASE KINDLY HOLD THE LINE AND CUT MY PHONE ...WHY? I am asking to Honorable Director Sir, ( Assam ) why they doing like that ?
When They barred my outgoing service, i was called after 1 hour, , they said they cant say anything because they doing up gration their system ...after 2hours i have to be called to know about my problem ...
Its unbelievable they said again and again till 2 days ...oh my GOD...un discussing .
After 2 days they send me one bill to my e-mail add. and it is ...oh my goodness...the payable bill was Rs. 2163.00 only for 2 days ...
ITS MY REQUEST TO HONORABLE DIRECTOR SIR, , PLEASE KINDLY RECHECK MY BILL...AND SEND TO MY E-MAIL ID.AND PLEASE DO NEED FULL FOR YOUR CUSTOMER CARE EMPLOYEE, GUWAHATI.

YOUR POSTPAID USER CUSTOMER
Mr. Kamal Kim narzary.
Front office Executive .HOTE KRC PALACE, TEZPUR, ASSAM

i m from hyderabad n using reliance gsm prepaid service. i have been sending smss n using d sms package service since months. all of a sudden my sms charges jumped to Rs.5/- per sms. after 3 days when i noticed sudden fall in my prepaid balance, i got worried n contacted call centre. all the 3 persons whom i spoke to were so very rude n blunt that i landed up in tears. the excuse that they gave were that i added 00 or +91 before the mobile no before sending the sms. i sent the smss to d same friends whom i sent earlier also n i never typed d no personally everytime. then why don't these heartless dirty people tell me ki how is this possible only from 3 days. ambani n his company reliance mobiles is a BIG BIG CHEAT.never take a reliance connection. also he need 2 teach his employees how 2 talk 2 d customers. i m really really frustrated.

After repeated requests I could not get details of bill of usage of net facility. Without the details I can't pay the amount of bill. Please sent deatailed bill so I can pay it.

my self vikas i using reliance humsafar voice chat service ([protected]) this number dial i use this servicebut this service is not on proper working in 2 nov 2010 time 4.45pm then i complaint the custmercare but we r no response then i contact to u plz u dont ignore this complaint plz it improve this service.plzzzzzzz help me .

My RIM cell no. is [protected] at Ludhiana, Punjab.My prepaid amount gets deducted unnecessarily on account of subsribing missed call alerts, caller tunes etc. even though I never subscribe it and when I like to contact the customer care their no. never gets connected.In one day on 25.10.10. I have lost about Rs.70 FROM MY PREPAID ACCOUNT by such cheating activities. Such petty cheating activities are not expected from such a big company like Reliance.Please arrange to revert my money back.

Vivek Pandey

I joined reliance communication on 18.04.2006 and left on 31.05.2007. I submitted my pf withdrawal form but not received yet. My pf account no is dl/31881/7289 and esic account is 9966480.
Despite of repeated visits account is not settled yet. Every time next date is given to follow but no result is derived since last 3 years. My no [protected] and [protected] and email id is [protected]@yahoo. Co. In

i have recharge with 48 for all call 50 paise per min plan 23rd sep10, but after 1 month it is not activate
i tried to call customer care for this, they not showing their interest to solve the problem.. my complaint no is [protected]