Reliance Communications
Reviews and Complaints

Hello All, I am using reliance gsm perpaid connection and facing an issue of unwanted balance deduction from my main balance since past three days. I have called customer support yesterday and got my refund with the assurance of uninterrupted services and no further unwanted deduction. After all the assurance and the confirmation, I have started using my data again and have lost all my available balance in-spite of the availability of 1.4GB data in balance. Since morning I am trying to reach the support no. (198) and getting disconnected after the IVR instruction. I did not receive any call back of any feedback with this regards. The total balance deducted is Rs. 160. Now its becoming really painful to be with reliance. If I would not receive any proper response and my balance refund and with the proper resolution on the problem, it would be good for both of us. I will wait for couple of hours to get the same resolved. Trust me this kind of pathetic service and worst support will cause you a loss of many old customers. My complaint no. for which I have got the refund is [protected]. Now I dont have any balance to make a single call, my data pack is also not working. Since morning I am trying to call them but not getting connected and even sent an email to the customer support but of no use. Being my all balance deducted and no data, I am facing lots of problem. Would suggest to not to opt for reliance. Please help Worst service in the world...

This is to bring to your notice the unnecessary deduction from my number and which is also faced by most of reliance customers. i am tired with the unncessary deduction and now changing my network provider as reliance is not solving my problem and taking any serious steps.. i dont know how you people earn soo much money by providing such irresponsible services, maybe by deducting unncessary balances from customer account. But at the end you guys will pay by loosing your most of high profiled customers.
RELIANCE DEDUCT BALANCE FROM MY MOBILE NUMBER WHICH IS [protected]. 3 DAYS BACK THE DEDUCTION AMOUNT IS Rs5/- which increases by Rs5 every weak.

Dear sir,
I am a customer of reliance gsm (prepaid) , my mobile no. is [protected]. I was activating reliance my tunes service (ajay kumar duttakigyr tune / vas mycrbtdummy) at 11:05:10am in 28/05/2014. but few times this tune is not ringing properly, there are ringing 'tring tring' ring tone only. today I called to the reliance customer care (198) at 9:42 am. but reliance customer care's agent said 'my tune' is working properly. but any body who called me they did not hired this tune. the agent hold me by mobile phone about 25 minutes for contacting their higher supervisor with me. but the supervisor hold me about 3 minutes ant cut the phone call without solve my problem. I am suffering too by them for this service.
so, I want back my tune (ptune) monthly service charge and it's download charges (30/-+15/-=45/-). and I also want to deactivate this my tune service as soon as possible.
your faithfully,
ajay kumer dutta

hello i am anshul jain in the month of september 2013 i need a cug connection for my business (the hygiene tadka )i have requested for t cug connection but the sales person told me thad it is not possible to have a cug connection with t numbers and suggested me to take f numbers and told me that you dont need to pay the bill of the 2 numbers you will find the bill only for the 3 nubers.but i had find the bill of 5 numbers for which i told the various person of company to stop the service of these numbers they all responded me in a possitive way that thay are solving my problrm and told me that in next bill you wiil find the refund of bill which you submitted and the service will be stop but from last 8 months this is repeted and i have paid them rs 3600 extra so i want refund of money which i paid against the bill of r extra numbers.

Hi,

I tired calling the customer care number [protected] and waited for more than 30mins still not connected tried all languages nothing worked out. Big time problem with the service engineer. The person fixed the dish on the floor on our terrace and we are having big time trouble with our house owner. I tired communicating the same but irrespective of me saying that he needs to fix on the terrace side bar he did not listen. Since I was not there during the installation and only ladies in the family couln't check what he has done. After we came to know from house owner that the service person had messed up even after continous follow up. The next time when we called him to fix the problem he asserted he will come in the evening to fix the issue but now it is more than 15 day that we been following with him. Every time I call he give me alternate day for fixing the issue and most of the time he doesn't pick so i need to call him by 9pm s he pick and say call me during office hours and disconnect. Even today he promised by morning he will come and fix the issue but still he is not responding to my call. Either I need a solution for this or I need my entire money i paid for this connection since we are not using it. I want an action o be taken on this service engineer. His name is Krishnan. His mobile number is [protected]. my smart card number is [protected] .
I need immediate solution for my issue.

Regards,
Shiva
[protected]

A Block, 2nd Floor,
Reliance Communications Limited
DAKC, Kopar Khairane,
Navi Mumbai – 400 710
Fax: [protected]
From: Add to AddressBook

To:
Cc: [protected]@relianceada.com [protected]@relianceada.com , tiwari_harsh ,
Sent Date: Mon 12 May 2014 [2:20:15 PM]
Received Date: Mon 12 May 2014 [2:20:15 PM]
Subject: Fw: Fw: Fw:complaint No [protected] frequent disconnection and outage of Reliance broadband connection user id [protected] name Vivek Tiwari

Dear Sir,

My Broadband connection user id [protected] in the name Vivek Tiwari is not working since 08/05/2014. In this connection I called your complaint No [protected] and they lodged complaint No [protected] but for three days no redressal was done and my broand band DSL line was dead on the third day when I called again I was told that your earlier complaint has been closed in the server automatically and now I will have to lodge a new complaint and a new complaint No [protected] was given to me but without sorting the issue the complaint was
closed same day and then again the same day I lodged complaint No [protected] which has not been redressed till date and my line is dead. No one visited my premises to rectify the defect.

I am really amazed how reliance is closing the customer complaints without resolving them and without confirming from the customer. I have recordings of all the complaints made and reply given to me by your representative whom I called at [protected]. I am not going to give up as for the last 3 months the above
broadband taken in the name of my son Vivek Tiwari is having frequent outages and is not working for more than 15 days for which I am paying the bill.

I am also going to put up a blog so that reliance customers can know the type of service provided by you. and also write to TRAI in regard to cheating with the customers and your defunct services.

Please go through the trailing mails

With best regards,

Harsh Tiwari
Deputy Manager
United India Insurance Company Limited
Regional Office
123-124, Sector 17-B,
IVth floor
Chandigarh
0172-
2722095
[protected]
Fax No [protected]
email: [protected]@uiic.co.in
हर्ष तिवारी
उप प्रबंधक
-----------------------------------------------------------------------------------------
Business Leader in Non Life 2010. NDTV Profit Award Winner
N.B. Please consider the environment before printing this e-mail, print if necessary only

My Post Paid Mobile No#[protected] and bill plan is Rs-599/-.

Today I received the bill and to my surprise I was charged for that 399 PACK for amount of about Rs-400/- and billed amount is Rs-1108/-.

Who is responsible for this erroneous bill?
Today I called customer care for the same.
The guy-Ashwini don’t know English properly and said that the bill can’t be corrected.When I asked to log a ticket she told it is not possible.

Background Behind this problem-
I used to receive SMS “Enjoy unlimited STD calls to reliance @399/Month only”.
I sent for activation through SMS on 4th Apr 2014.
Received a message saying It was activated on 6th Apr.

After I got to know that 399 PACK is nothing but a subset of 599 Plan.
Hence I requested to deactivate on 10th Apr.
I received a SMS saying it will be resolved in 2 days-SR NO#[protected].
After few hours I received a message saying yours request for SR NO#[protected] is processed.
I cross check the same as ZR Communication, Reliance Outlet, Marathalli, Bangalore.Contact Person was GOPI.
He confirmed that it was taken acre.

Request you to check all the recorded voice for the same.

Such a bad customer service and error bill, can’t be expected from a branded organization like Reliance.

Request you to correct the bill by debiting the 399 PACK amount.After that only bill payment will be made by me.
If my problem is not solved by customer care then Nodal officer then I will approach the Consumer Court with all the proof.

I will not entertain this kind of malpractice by Reliance.

NOTE:
1-I requested for activating the 399 PACK then my 599 plan should have deactivated on immediate effect.
399 PACK is subset of 599 plan.
Even with 599 Plan I can make unlimited STD calls to reliance.
What is use of activating 2 plans?

More over check what service I used for this during the period it was in active state i.e 6th Apr to 10th Apr.

2-I requested to deactivate on 10th Apr 2014.
Why it was not taken care although I received the message saying that yours request is processed?
I should be charged only for 6th Apr to 10th Apr 2014.

Regards,
Susanta Panigrahi
#[protected]
#[protected]

Dear sir,

In our area internet connection is very poor. So, you are requested to install 3g tower in our area because in city reliance 3G network is there. Many guests are coming to here and our company has about 2000 people employee. 3G data cards are not working here.

As in todays life all things related to internet.

so, pl do the needful. and take necessary action.

Regards
Zankhana

I want to register a complain about unauthorised reliance mobile phone communication tower being installed in my nearby house.
This tower is been just installing machines are left installed in ram nagar colony chas which is a highly populated residensial area. In this colony and nearby there are 4 Schools, 2 Hospitals and 1 collages. this tower will affect the health of all of colony people, students and patients. this tower is being installed in the house of shivnath pandey near view point school. Once the tower been installed it will not be easy to remove it. So I request you to take action as soon as possible against the house owner and company

I am an airtel customer and my number is [protected]. Once a call received from your Reliance agent and he told that a post paid plan of Rs 899 is useful for me without changing your mobile number (Through Mobile Portability Service). I agreed with him and he collected all requisite documents including photographs and he gave me a SIM of Reliance Company in the month of January 2014. He advised me that if your airtel connection got off automatic. But still I am using the same connection without interrupt. Now I want to get my money alongwith all documents which I given to agent Or as possible as soon start my connection. Details of SIM are as under :- ICCID : [protected] and IMSI No : [protected].

Hello,

I recharged my no [protected] online with payment of 101 and in response I received the message "Rechange with Rs101 successful Enjoy TT of Rs 100, LocalR2R 25p min, Local Reliance to Other 25 p/min+500 MB GPRS for 1 month-validity 90days".
But still it is not showing the cash balance and data balance.

Please help.

Thanks,
Dinesh Audichya
Ph.no: [protected]
State: Rajasthan

My number [protected] has been activated with daily rental of 3 / - without consent.
The message content says:
From: "rmreliance"
Amount charged for vas sms rs. 3.00. Current main balance rs. 38.91

I had sent no vas sms to anyone or any short code.

Dear Sir/Ma'am, I am writing this on behalf of my mother. We have given one of our land on lease rent to Reliance Telecom Limited to set up telecom tower. As per the agreement with Reliance Telecom Limited dated 3rd march 2007 monthly rent @ Rs. 2200/- will be paid on a monthly basis with escalation of 10% in every three year. Upto Jan 2010 we got the rental . But since february 2010 to till date we have not received any payment for this. We have not received any communication regarding this delay also. After trying several times to contact them over telephone/letter correspondence we have not able to get any information regarding this delay or approximate date for clearance this payment. We are seeking for your guidance to resolve this issue. My contact details are given below for your kind reference. Plot No. 841/2245(P) Vill/Po-Thakurgarh, Dist-Angul, Odisha Agreement was made between Smt.Bindu Samantaray and Reliance Communications/Telecom Limited 1st floor, H block, Dhirubhai Ambani Knowledge City, Navi Mumbai-400710 and local office at 98, Kharavel Nagar, II floor, Keshare Complex, Bhubaneswar, Orissa at Notary Angul Orissa on 3rd march 2007. Thanking you in advance. Regards, pradeep kumar samantray Email: [protected]@gmail.com Contact Details: [protected]

Dear Sir,
I am a reliance netconnect subscriber (# [protected]). I am facing
a NETWORK COVERAGE issue due to this I cannot use my netconnect properly. I had approached the
customer care ([protected]) but they could not provide me with any satisfactory reply apart from reading out the
response from their system "The issue would be resolved soon". After 5-6 days of following up with them, I
approached the appellate authority number they said “this issue will resolve by with 2 days”
and I have waited for 5 more days there is no responds form your side, then again I have made an contact with your customer care and they said “ sir, your issue is resolved” like this they are said but still I am facing network issue on my place.
I was
assured that someone from the concerned department would call me and the issue would be addressed
immediately.
If I do not receive any response still, I would have no choice but to consider
changing my service provider.
Best regards,
Shankar
[protected]
contact No : [protected]

I, Dr. Shrivardhan Kalghatgi. I own a reliance netconnect+ data card with no. [protected]. Recently on 06/12/2013, I recharged online on Reliance Myservices webistes with INR 3000 using Debit card. The offer at that time was in INR 3000 i will be getting 30 GB + ^ GB data. And after recharge got 30 GB data immediately and waited for 24 hours for additional data to get credited. But since it was not credited still after 2 days of recharge, I contact toll free help line no and lodged a complaint for the same. That time helpline executive asked me to wait for 48 hours to get resolved. That time my complaint no was [protected].
Again after 48 hours of wait contacted toll free number and then again i have been asked to wait for 48 hours more. Like this i wasted my 6 days just to get what i was entitled to get for the money i paid.
I been using reliance network since many years in many forms, but this is the first time i came across such a problem for which i am suffering. From a very renowned and well established company like reliance telecommunication never expected such kind of delays.

Sir,

This is Purnima Vyas from Karnal Haryana and i am the user of Reliance Data card Netconnect post paid service. For past 6 months i am not using my data card and requested Reliance Web world & Customer care to cancel my connection. Last month of i have submitted my ID's for cancellation to Reliance Web world & also submitted my complaint against the Web world on cancellation of Datacard. But till date my data card is not cancelled by Reliance and sending me the bills which i am not using my data card from past 4 to 5 months. Last confirmation i received from Customer care that they will not send the bill but they have send the bill and still saying cancellation under process. Data card number is [protected] & User name is Purnima Vyas. I am not paying my bill of 438 Rs because i have paid last 3 bills without any usage. Request kind take action against the Karnal Web world reliance & customer care for cheating customers & not supporting.

hi 2 year back i purcahse a rcom pco fwt worth rs 3001/- the dealer fool me but that ok but now as i sold the shop the fwp having pco number cannot be used at home as i call dealer for recharge he refuse as he said that PCO is for shop only & not for home. i dont have isue with that, i said ok. i visted rcom shop & email corporate team to act prepaid num on it but all assure but no one help me, . i want my rs 3001/- back or act a new prepaid number, rcom webworld shop shivaji park in mumbai is near to me so ask them to act a prepaid number. 1st you need to remove this number from my fwt rsn so that fwt
became blank & then u can ask your dealer to act a new prepaid number on it.

----- Original Message -----
From: siddharth
To: corporatecentre.[protected]@relianceada.com
Sent: Tuesday, June 11, 2013 1:01 PM
Subject: fwp issue

hello

my brother was having a retail shop were he have close so the fwp of pco
is with us

the number is 022-[protected] rsn number is rlgfw2218943578 model lst 280r
LG brand

as we have close the retal shop this FWP of PCO is no use, i was to
destory this buti thing if u can activate the Landline WALKY PREPAID
number on it i can use the same as PREPAID number

r web world shivaji park is near to me before visiting they i want u do
explaint them so that i can carry this fwp & document for new number
activation

hoping a help from ur end soon

regards
siddharth call me on [protected] my mob number

my name is M, C Mukherjee and I have taken reliance GSM connection no. [protected] and recharge with rupee 50 on dated 25th may 2013 after few days they cut sum amount every month for USSD plan which i don't activate. many time i call in customer care but they don't give me satisfactory answer always they told me that no plan has been activated on my no. but on dated 4/7/2013 again they cut sum amount for continuing same plan. now whenever i call to customer care no. they didn't respond me at all, so basically i am fed up with their service, please take some necessary action against them and replay me on my no. that this complain get really work.

On 17th June 2013, two girls visited our house saying they represent reliance and asked permission to sit and explain about the net connection.
Hearing about the name Reliance, I allowed myself to listen. They said they are authorized distributors of reliance, called Mahati enterprises, working on behalf of Appco channel distributor of Reliance. Hearing all the two big names, it is but natural for a common person like me to believe the words they said.
They made me to believe them strongly by saying that it is only cheque which they will be taking in the name of the company and only after a verification call from Mumbai, my cheque will be presented in the bank and I can discuss with my husband and other people and decide before the confirmation call and decline the cheque payment.

I was surprised to note that the cheque was already presented and en-cashed. It is a clear case of duping and I would like to cancel the whole thing and get my money.
It is actually a big surprise to note that an organisation like Reliance is not bothered to take care of their image from so many consumers and their complaints which I saw on the internet(compalints dated in 2012 also).
Appco which boasts of its reputation and high profile clients, is having a distributor like Mahathi enterprises, whose executives go in to market and dupe people
May be a case needs to be booked in consumer court asking what action Reliance and APPCO have taken to alert people or intrnally what steps have taken to curb their temporary fly by night marketing executives duping innocent people to sell the connection with false promises and lies.

Hi Sir or Madam:

I am very old RELIANCE Netconnect User.

In the month of April I have got Rs. 1322 as a bill where as my Monthly rental is Rs 500. I was sure that I have not used the extra GB. So I have given the request of Itemized Bill and customer care executive told me that you will get that bill within 48 hours But After waiting more than that I have again asked for Itemized bill this time also I was sure that I won’t be getting that bill and same thing happened. In the meantime my due date got over then also I have given complaint of not getting the itemized bill but it again didn’t work. So I have told to customer care executive that if they will send me Itemizes bill then only I will make payment. One Month over Then also did not get any Itemized bill and in the mean time I was getting call from collection agent to make the payment and I told them you send me the bill I will make payment. Then they have sent me bill but I was not Itemized just standard. Every alternative day I was getting call and they were kept on sending normal bill. And on top of that one of executives told me that they will charge for Itemizes bill.

So I have the bill of May also but it was fine. But they have barred my connection for some days. They again executive called me for the payment and this time I told them if you gonna send Itemized bill then I am gonna pay bill strictly. Then final I got the bill and trust me it was totally manual work, human has prepared that bill. I was entirely disagree with the uses but after explaining everywhere I did not get any weaver. I thought of not making payment as Reliance has cheated me. But final don’t know what has come to my mind I have made the payment.

But this month June again I have got extra bill that is 683 where as my bill comes around 561 (including taxes). Now this they have new funda that on prorate basis I have used extra as for few days my connection was barred so they have made prorata to fix my monthly uses.

Last time I have not used that much so I got huge bill after struggling a lot for more than one month to make a payment. Reliance has made the delay and I had to pay late fees and not used amount. Instead of sending itemized bill they have barred my connection. Because of barred connection they are making prorata and making my bill extra.

I have JUST one QUESTION………..

WHERE IS MY MISTAKE? WHY I SHOULD PAY EXTRA BILL ALL THE TIME?

I am just frustrated with RELIANCE.

RELIANCE stands for TRUST. If the same things will keep on happening then trust me "NO ONE WILL TRUST ON RELIANCE"

Thanks you for taking the time to read this letter. I could have been a satisfied customer of RELIANCE but am full unsatisfied because of such thing.

If you need to contact me, you can reach me at [protected].

Baljit,