Reno Buick GMC Cadillac’s earns a 3.3-star rating from 7 reviews, showing that the majority of customers are somewhat satisfied with their purchases.
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This place is the worst dealership I ever been to
This place is the worst dealership I ever been to. I got a car from them in July and drove 5hrs just to get there. Turns out they didn't even do the inspection I paid for! And they didn't fix the problems they promised they would. They gave me a legal document saying they would but then ignored it. When I called to complain, they just made excuses and wouldn't do anything to help me out. I wrote a review to warn others about my experience. But then they called me later, trying to scare me and ruin my credit score! After a while, they even sent a letter saying I owed them $2700, even though I already paid for the car in full! Eventually, I got proof that I paid and sent it to them by certified mail. What a scam!
I bought a vehicle and got services at Reno Buick GMC Cadillac
I bought a vehicle and got services at Reno Buick GMC Cadillac. My experience was bad. During the sale process, they promised to install a remote starter, but after I paid, they said they couldn't and gave me less money. They said I could use a loaner, but they didn't provide it. The service department is terrible. I scheduled a service a month in advance and left my car there. After two days, they told me their forklift driver hit my car and it would take 3-4 days to repair it. It took 3 weeks and the car was dirty when I got it back. They didn't compensate me. This dealership cares only about the bottom line and doesn't care about customers.
Reno Buick GMC Cadillac Complaints 5
Service stabilizer/steering suspension
On 09/20/2021 I took my 2016 chevy impala ltz to reno buick gmc to be fixed the warning light service stabilizer was constantly on dash, and when you turn the the front left wheel would jerk and stutter and the traction sign would blink. I picked up my car on 09/24/2021 I paid $1057.00 and had a 2 yr warranty. So my car still has warning light on and still...
Read full review of Reno Buick GMC CadillacGot myself a 2019 GMC **** HD Denali & a 2020 **** HD Denali at Reno Buick GMC Cadillac
Got myself a 2019 GMC *** HD Denali & a 2020 *** HD Denali at Reno Buick GMC Cadillac. Last year had to shell out around $400 to replace the coolant reservoir on the '19 model & now they're asking me $450 for the '20. Don't reckon that's fair coz it's a fault with the makers, GMC, not me, the buyer.
The complaint has been investigated and resolved to the customer’s satisfaction.
My car gots towed to Renno Bick GMC Cadillac bout a year ago
My car gots towed to Renno Bick GMC Cadillac bout a year ago. Talked to the guy who helps with service and I asked em to fix my car. My insurince company also talked to him and wanted an estimat on all the body work and mechanical stuff. They never did the estimate on body work tho. I kept callin them every month but never got a call back. My window was never fixed and it was left without a cover for a year which messed up my interior. They never took care of the scraches and now my paint is bubblin and my car is rustin. Renno Cadillac aint takin no responsibility for the bad job they did and how my car is worse now than when it gots there. I got pictures and bills to prove it, from my insurince and Renno GMC.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Reno Buick GMC Cadillac Legit?
Reno Buick GMC Cadillac earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
By resolving 80% of 5 negative reviews, Reno Buick GMC Cadillac is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
The age of Reno Buick GMC Cadillac's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Renogmc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Renogmc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Renogmc.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Reno Buick GMC Cadillac.
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Me and my wife went to Reno Buick GMC Cadillac to buy a 2021 GMC Canyon on 11/30
Me and my wife went to Reno Buick GMC Cadillac to buy a 2021 GMC Canyon on 11/30. They said we had to buy Auto Guard Etch for $199 and Nitrogen for the tires. I said I didn't want the Auto Guard Etch, but the sales guy Brian K said I had to pay for it, cause it was done already. I picked up the Canyon on 12/04 and it was dark. When I got home, I saw that the windows weren't etched and I paid $199 for nothing. I sent paperwork to Reno GMC to get my money back and asked to call me. They didn't answer, so I emailed the General Manager Garrett G and still got nothing. I called, but they hung up before I could talk to the General Manager. I don't want to waste my time and I've spent more time than the money I want refunded.
The complaint has been investigated and resolved to the customer’s satisfaction.
Brought my GMC Sierra from 2017 to Reno GMC Buick on July 2 to fix the front suspension
Brought my GMC Sierra from 2017 to Reno GMC Buick on July 2 to fix the front suspension. It's been six months, and my truck is still not fixed. Covid-19 caused the first delay for three months because parts weren't available. In mid-September , they started making parts again. The dealership promised every time I called that I'd get my truck within two weeks, but they never returned my calls. I had to drive repeatedly to the dealership to get updates. Before Thanksgiving, I spoke to the assistant servicing manager. He called me two or three times since then. The last time he called was on December 8th. He said they had the suspension parts, but they had to send it to the body shop to repair the strut towers. They said it would be done by December 16th the latest. They've already promised me six or seven times that it would be ready in one or two weeks. I left a voice message on December 28th, but no reply yet. This truck is my primary vehicle, and I haven't had it for over six months, which should have taken two weeks to repair. I acknowledge the Covid-19 delay, but the dealership had three months to finish the two-week job. Gave them my $45k truck on July 2nd, assuming they'd fix and give it back.
The complaint has been investigated and resolved to the customer’s satisfaction.
About Reno Buick GMC Cadillac
Reno Buick GMC Cadillac has been serving the community since 2013 and has quickly become one of the most trusted car dealerships in the area. They offer a wide range of vehicles from popular brands such as Buick, GMC, and Cadillac. Customers can choose from new and used cars, trucks, and SUVs that are both reliable and affordable.
The dealership has a team of certified technicians who are committed to ensuring that every vehicle on their lot is in excellent condition. They conduct thorough inspections and provide routine maintenance services to ensure that their customers have a smooth driving experience. Customers can also bring their vehicles to the dealership for repairs, whether it's a simple oil change or a complex engine problem.
Aside from their exceptional selection of vehicles and expert services, Reno Buick GMC Cadillac is also known for their competitive prices and flexible financing options. The dealership works with different lenders to provide their customers with affordable financing rates and options that fit their needs and budget.
Overall, Reno Buick GMC Cadillac is a reliable and reputable dealership that offers exceptional services and quality vehicles. With their commitment to customer satisfaction, their team is dedicated to helping their customers find the right vehicle for their needs and ensuring that they have a smooth and enjoyable car buying experience.
Overview of Reno Buick GMC Cadillac complaint handling
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Reno Buick GMC Cadillac Contacts
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Reno Buick GMC Cadillac phone numbers+1 (775) 333-0000+1 (775) 333-0000Click up if you have successfully reached Reno Buick GMC Cadillac by calling +1 (775) 333-0000 phone number 0 0 users reported that they have successfully reached Reno Buick GMC Cadillac by calling +1 (775) 333-0000 phone number Click down if you have unsuccessfully reached Reno Buick GMC Cadillac by calling +1 (775) 333-0000 phone number 0 0 users reported that they have UNsuccessfully reached Reno Buick GMC Cadillac by calling +1 (775) 333-0000 phone number
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Reno Buick GMC Cadillac address900 Kietzke Ln, Reno, Nevada, 89502-2018, United States
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Reno Buick GMC Cadillac social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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