Rent 2 Own HQ
Reviews and Complaints

I got a 2012 Lexus ES350 from Rent 2 Own HQ on June 22, which seemed fine at first. Weeks later, the AC blew hot air. Contacting the lot, they directed me to their service department. On July 20, I reported the AC issue, possibly needing freon. The mechanic promised a quick fix, so I visited the service department. By July 22, after limited communication, the mechanic was rude and hadn't fixed the AC, which now wouldn't turn on. Enduring the heat, I returned the car on August 9, and retrieved it on August 13, with the AC still broken. Despite my regular payments, the car now has wheel alignment issues and makes noise, with no assistance for the damage caused by their mechanic.

On May 24th I went to Rent to own HQ on Fredericksburg and put down $3,000 down on a 2011 Dodge Charger the dude who sold me the car *** never mentioned to me not once that the car needed an inspection only thing he told me was that the car needed an oil change so I got it the next day after purchasing it.On June 15th I got a text saying that my car needed an State Inspection so I was sort of confused because before a car is put in a lot it has to be inspected in order for them to even have someone purchase the car so thats when everything went down hill after I went and got the Inspection done. The place I went to told me that my car wasnt going to pass the inspection because for one I didnt have a horn and my windows were too dark . I didnt know that I didnt have a horn cause I dont use them and before I put the $3000 down the sales man told me that the car had an inspection cause that was the only way it was able to be on a lot so on July 25th I went up there and

Absolutely most selfish un American like people here they are crooks and scam artist I paid 800 dollors a month for a ran down 2007 Hyundai they came and took over my insurance being cancel for 48 hrs while I was at work they came took it refuse to give my kids car seat or my shoe or clothes unless I pay them for storage fee mind you I tried getting car seat same day they came and took car and have never missed my actual payment to them not was I negative when they took my car it was literally cause I forgot pay insurance now car lot claims I owe for storage fee tow fee and some other crap which conviently was right before my upgrade as they call it was about be time for this place also gave me a receipt by there own employee saying my payment was received by them of 494 dollors then the next week claimed they made mistake and I had give them another 100 cause even though there receipt said I paid 494 that the employee made mistake and if I didn't pay it they would take my car this place is not family or about family and all the office girls edit documents to lie and eembezzle money from familys

On January 7th, I financed a car from rent 2 own hq, providing the required down payment and insurance fees totaling $1420. Bi-weekly payments of $295 were made, with the last on 02/22/22. Due to Presidents' Day bank closures, a late fee of $45 was charged, which I paid after a dispute. Later, I was informed my insurance was canceled. Upon investigation, I discovered the insurance document provided was fraudulent. Despite my evidence, they denied responsibility and towed my car on 02/28/22 for lack of insurance. I seek assistance as this situation has cost me money and could impact my credit.

When I put down-payment and signed the papers for the *** impala 2011 I was lied to about their being a full inspection on the car the only thing inspected on the car was the outside body. I had the breaks go out on the highway I called *** who I got the car from the dealership seller and told her she refused to send a tow and service and I have a 90 day warranty on the car I took it to break check they said the car was not safe to drive until it was fixed I called *** back and told her and she refused service sti and told me to drive it knowing the car was not safe nor drivable to the dealerships repair service. The breaks were broke their was break fluid behind right tire the 3 roters were snapped and still having on going issues with the car the air conditioner went out on May 22 2022 break check said theirs a blockage I have had to drop over 2 thousand dollars just to repair it myself and the first week I had the care their was no spare tire nore jumper cables and had to replace all 4 tires they were worn down to the point the wiring was exposed. And may 21 2022 had to put power steering fluid because it was empty. I want a refund of all the financial loss and stress I've dealt with I reported it to the dmv and they wouldn't help due to the cars original warranty not being valid.

i bought a 2015 nissan altima the beginning of this year 2020. on my paperwork and verbally i was told that there was 19,000 miles on the car. i have been making payments on time. i fell behind 400 DOLLARS due to covid issues BUT I AM STILL MAKING PAYMENTS ONTIME. my car was repossessed the day after Thanksgiving 11/28. i was told that i have 1500 dollars in mileage fees! this was not explained to me before purchasing this car ALSO WHEN I WENT TO GET AN OIL CHANGE ON 11/17 AND THE VIN NUMBER WAS SCANNED THRU *** I LEARNT THERE WAS ACTUALLY 136,000 MILES ON THE CAR AND NOT THE 36,000 THAT WAS ON MY ODOMETER. AND NOW I AM BEING OBLIGATED TO PAY A 1500 DOLLARMILEAGE FEE. THIS PLACE IS A RIP OFF THE CAR IS ONLY WORTH 9,000 DOLLARS AND I AM PAYING 23,000 FOR THIS CAR MY PAYMENTS ARE 427.00 DOLLARS EVERY 2 WEEKS. I HAVE PUT SO MUCH MONEY INTO THIS CAR AND I AM STRUGGLING DO TO COVID-19 AND I AM STILL MAKING PAYMENTS ONLY TO BE WITHOUT A CAR THAT IM ALREADY OVERPAYING FOR. PLEASE HELP ME BECAUSE I DONT KNOW WHAT ELSE TO DO AND IT SEEMS LIKE THERE IS NEVER A MANAGER AROUND FOR ME TO TALK TO. THE WOMEN IN THE CALL CENTER ALWAYS ANSWER UNPROFESSIONAL AND ACTUALLY TRIED TO ARGUE WITH ME AND TOLD ME WHY I DIDNT REPORT THE MILEAGE WHEN I FOUND OUT. WHY SHOULD I IF THEY SOLD ME THE CAR? i also made a 2,000 deposit!

I went to finance a car and was told I did not have enough money, I was ok with that but then the sales guy offered to pay my insurance to get the sale - I said why not thats a kind offer - when test driving it I was told to drive only around the block which there was barely any gas, it ran ok going up the street and back, once I left the lot it started shaking and jerking, I made the dealership aware and they offered to fix it, so I spend 50$ on 4/8/22 to get home from the other side of town and 50$ On 4/11/22 to pick it up Before picking it up I asked what was done the repair lady said she didnt know there was no paperwork on it, I later ask what all they did since the same issues is here, she replied my vehicle was not worked on after I was told that it was ready for pick up I reached out to the dealership hoping they can help find a resolution but instead they was extremely rude and said. its my problem its as is, which I was not told that, I was told they can fix what you see wrong.I spoke with the rude lady first and then the manager *** who did not care at all what I was saying- I spoke of a previous situation with another dealership and repair and what a lawyer said and he hung *** in my face and said to deal with it Ive put 1000$ into this scam and really hope someone can show them that good people should not be treated this way That $1000 took a long time to save just to waste it on a car from a dealership full of lies

Date car was purchased 1/15/2022. Total payments made to rent 2 own hq ***. The business promised a good driving vehicle with warranty. The day I purchased the vehicle 1/15/2022 the car broke down while driving home. I brought it in for a service appointment on 1/17/2022 and was refused service by maintenance. I brought it in 3 more times due to it constantly breaking down while driving it and was refused the service even though I set service appointments with a representative. The car broke down in the middle of the freeway multiple times the last time it broke down on the freeway it almost caused an accident therefore I couldnt not drive it anymore. I was told by the company the car would be towed in. After that day I no longer paid the car since it was not drivable and I was refused the warranty I was promised. Ive complied with rent 2 own I was told to keep my keys in the cup holder so they could tow in the car now they are telling me they are pursuing charges for not bringing in the vehicle when Ive told them the vehicle wouldnt start after it stopped driving in the middle of the freeway. The insurance I had with them said I would be getting a refund and when I asked about it 2 different times I was ignored. Me and my unborn child have been disrespected by the representative who works with rent 2 own hq. Her name is ***. She goes by ***. The business has not yet tried to solve one of the problems. I asked *** for the managers number she gave it to me, and when I called to speak to a manager I was told they didnt have one.

On Monday February 21 I woke up in the morning to go to work to realize my vehicle was not there . So I called the tow company in my boyfriends apt complex to see if it was towed and No . I then called the Car lot to see if they made a mistake in picking up my vehicle and the told me no .. I then called the police and the police said that they had no record of being notified of a repo for Rent 2 own hq . So I called the car lot back to let them know that I have to make a report I think my vehicle was stolen. At that time they told me , yes they did repo it. Now knowing I just made a payment on Friday the 18 2022 and that I pay my payments in 2 so it would be monthly instead of paying every 2 weeks I owed them nothing til the following month. Now I have all my receipts and bank statement stating they got paid but they still kept my vehicle saying I owe them $1200 because the vehicle was driven a lot so it for mileage which Ive never heard . Now Im late for work and I have to get my vehicle back so I have to pay ,,, But because I said. I have to see if this is legal with my lawyer they refused to take my money and release my car. Some people work hard for what they have , people get emotional and upset when possessions are taking away for no reason besides for control . So when you know your doing right and paid up and have to go through this when you pay you bills, insurance all everything is paid then reason do they have .Why was my car repossessed in the first place and why was I not able to pay the so called mileage fee when I was there to get me vehicle back ? When can I pick up my Vehicle?

I got a car in January and paid a cash deposit, less than initially stated. Post-signing, the dealer said my payment would be $470 biweekly instead of $220 until the deposit was cleared. Confused by his math, I didn't grasp the details. Payment issues arose, like wrong credit card authorization or missed emails. If not paid by Monday, a $50 late fee applies, with a 3-day grace period before repossession and an additional $300 to reclaim the car. Despite my efforts to pay, they claimed not to receive my emails or texts. After multiple attempts to reach them, they red-flagged my car for repossession and later accused me of unauthorized use. Fed up, I told them to retrieve the car from my home.

My car was repossesed on october 19th due to no insurance. One of the employees at hq on 35 south had told me i would need to get insurance to recover vehicle plus a 300 recovery fee. I was ok with that so i was on a search and unaware of the insurance companies they didnt take. Well come Friday i was arrested on some old warrants i had and wasnt released till Monday the 25th. I then went to get insurance and was told the insurance place was not acceptable so they sent me a text message of what they did not approve of. I recieved a message again about some firearms in my vehicle and if i was aware of them i said yes. Then i went to get insurance the very next day on Tuesday October 26th i had just got insurance with amtex and had my 300 recovery fee plus my car payment they told me that my car was already sold i asked about my property that was in the vehicle which was the 2 firearms my wallet with 300 dollars in there and my dads *** chain, my daughters laptop for school some cloths and other items. They first told me they will let me know when i can pick up my stuff i waited called waited some more till i called another office cause no one would answer my calls . The employee at the fredrigsburg location which was a manager said there was no log in of my property to that vehicle that the car came to them empty but when i mentioned the text message i recieved about my firearms they said yes we located ur property and i would then again have to pay 50 dollars recovery fee and return the key. So today Tuesday November 9 they gave me an appointment for 9 am i get to the location and all i was able to get bk that they said they had was 1 firearm. Nothing more nothing less. Its not just the value of my property but i am a single mother who doesnt live offf the system the firearms and the chain belong to my father who was murded a few years ago its sentimental value to me my daughter computer for *** i would have to pay for and my wallet 300$ plus id ect.

I was looking to purchase a vehicle for my son. I saw an ad on Face book that with 1000 i could get a car so I called them made an appointment to go in. Shortly after I got a text that they were going to take 300 off my down payment, I thought ok great. I go in there with my son and he picked out a vehicle so they drew up they papers first of all it was very unprofessional that the lady we were dealing with was texting her husband which worked there and she was telling me and my son how they were high in their prices, I guess that should've been the red flag for me but my son needed a vehicle to get to work so we decided to go with it. Everything that she explained was so not on the contract. Then they had another lady go over verbally what my son was signing as he signed basically explaining so he would just sign not giving him time to read it actually read. We trusted that what was being said was actually what was on the contract. A week later the vehicle wouldn't not start and it was literally one week later so I had the car towed out of my pocket to the car lot where it sat and they didn't bother to call us my son tried calling several times none helped him, So i picked him up later that day and went up to the car place where they had no solution or answers as to what was wrong with the car all we got is it will be till Monday. I got upset he has a job to go to is why i told them he needed a vehicle that was reliable for him to get to work they were not going to help me so i said what if i pay more can he get into something else. they lady that helped the first time said yes so we picked a truck *** same thing contract was rushed lady said she was trying to get off so my son signed the paper work only to find out that the down payment that we thought we had taken care of was only a partial payment of the down payment and that did not include my first 700 down when we got the first car and we had it for a week they never mentioned that the money was not going to be included

BUYER BEWARE! They're selling salvaged tilted vehicles and going bankrupt! Taking advantage of folks and not running reputable dealership and not a member of the ComplaintsBoard.com! The vending machine is empty & they're charging almost 10 times the amount of the blue book value to lease! It's been 7 months and my contract stated they were going to replace my radio within 2 weeks of signing. They lied and said my tires were brand new, to find a flat bald tire with no tire iron or jack to change the spare, & the spare was flat, also. Since then, the vehicle was towed 2 days after my payment was due (every 2 weeks). I had contacted them 3 times 2 weeks prior to let them know I was no longer able to make payments on the due date (due to my 7 year old patient passing away) and if I can change my due date, I was told; no, it would cost $500 to change the dates, just pay the late fees, then that I could make partial payments, by 3 different people. So when I called about why my car was towed, first statement was that I haven't kept my car insurance, lie #1, then falsely accused me of not contacting them, because that I wasn't able to pay on the dates "No record of you saying that in my file", until I stated on the 29th you were contacted and she read out loud the whole conversation, of my situation that I just stated, SMH. The only way to get me off the phone was to lie and give a fake phone number to their corporate office whom she claimed "flagged my account, for non payment". After being on hold for about 17 minutes, with no music, ( 1-***), I googled the number and it's some warehouse in China! The person who claimed to be the "manager" was so unprofessional and said, "Just give me the key and I'm not going back and forth arguing about the radio never working!" I was charged $50 to collect my personal belongings, however because I didn't have change they kept $60 and said it's going to my "balance owed"...why would I have a balance, if you got the car 2 days after my payment was due? He explained he was doing me a favor because they charge "$300 recovery fee", even though I'm not recovering the car! Everything about this company is run illegally! There's a bogus website that has never been updated and I wasn't able to make payments, only going there or calling on the phone which always took 15 minutes or more. They "claim" there's a $6.50 charge to use your credit card that isn't posted anywhere, but I wasn't charged that fee when I gave my down payment, paying with my card! The location where I got the vehicle is still on the website and on Facebook, however it's been closed & was directed to go the ***, where I was met with animosity, ignorance and zero charisma! Not once was there ever an offer to work with me or suggestion to trade the 2008 Ford Escape for a smaller vehicle to lower my payments. He stated in a comment from my daughter's review of the company that he did and wasn't going to because of her review. That I purchased the car for my daughter and another lie was stated by this "manager" was that all my payments were always late and I was rude whenever I spoke to anyone there, that's trying to defame my character and anyone who knows me, knows I don't talk to anyone like that. I will match your energy, so if you're being rude and belittling, so will I. You can't ignore the fact that every time I made a payment, I questioned when was my radio going to get fixed and say I'm being talking rude, when you don't want to address the fact that the company voided the lease back in February, when the 14 days were up and the radio is still stuck on am station and I can't turn it off or the volume down and you had me sign that it would be fixed! Just kept omitting the truths to fit this company's narrative is some janky business practices!

I saw a vehicle online, was informed they had the vehicle there, upon arriving after informing me that I could come in because they still had the car, and everyone approved. I informed Zelda that the $800 down payment amount is what I was looking to pay. She stated they had many options with that amount. So I decided to catch a uber there to find out they no longer had the vehicle and only had 2 options with the down payment I had to work with. Was informed the Tahoe I was interested in was $3000 down. After deciding on the 2 that I had choice of I begun paperwork to get the vehicle after printed the salesperson comes to me and tells me not to freak out over the downpayment and it says $3000. Well my card was already exchanged, I had also informed her that I didn't want a high payment over the phone also, only to come out paying $700 a month for a 2007 Ford Mustang with 145,000 miles on it. Thought ok it must run pretty good for this price. Well not even a week and a half later after being promised to come in and get a tag for the car because it expired at the end of the month, there is no answer from the sales lady or call back. Finally get a paper tag, also had to buy all new tires as the tires had wires on most of them, not even a month later, the battery light comes on, after charging at AutoZone for 3 hours informed the battery was good but slowly, slowly the battery went right back down with nothing lit up until the car died in front of my apts where it wouldn't even go into park. So called to use the so called WARRANTY I was given, which Christina stated she was putting in a claim for but most like the ALTENATOR was not covered because that is wear and tear on a vehicle now that I have just replaced the tires from so called wear and tear on a vehicle of less than 30 days, oil change, now a $300 altenator plus repairs. Plus a $335 car payment every 2 weeks while doing all these repairs. I FEEL LIKE I AM REBUILDING A CAR AND PAID 12,000 FOR THE BODY of a 2007 Ford Mustang. Which even the manager Joseph which wouldn't give me his last name or the owners name that I am in the contract that I signed that was not explained in none of the process, was lied to in order to get in there. The whole time I'm thinking she knows the down payment I'm working with, plus the payment amount. IN HOUSE FINANCING RIGHT. EVERYONE APPROVED RIGHT! Sure everyone APPROVED TO GET RIPPED OFF! IF YOU ARE RENTING TO OWN SOMETHING, THEN WHILE RENTING IT YOU SHOULDN'T BE IN A BINDED CONTRACT. So that name needs to be taken off. Then also they don't tell you that you can't go also over a certain amount of miles in a month on the car you are rebuilding and paying $700 a month for. This is the worse contract I have ever gotten myself into and informed that basically they can continue ripping me off because they didn't put the claim in, didn't offer no help except for rude customer service added to it. Plus, to top it off they didn't care that it had been less than 30 days they could keep my almost $2000 I had paid towards down payment, repairs and all. Still without the payment again and altenator being fixed. NO ONE HELPS, NICE ONLY UNTIL THEY CON YOU THERE TO RIP YOU OFF ON THE EVERYONE IS APPROVED CRAP. I'm still paying only because I have wasted all of my money and at this point still need reliable transportation because I'm sick and need to go to doctor's appointment which they took no concern of also, as Joseph stated I can call an attorney, have them contact him without a last name. Or the solution was charge me $100 extra to tow the car there and get it fixed by there so called mechanics and get the amount added to the $[protected] vehicle. WHAT A RIP OFF THEY ARE DOING. I would just like my down payment back that I put into it also my payments. They can keep the tires and the money I will be putting in on the altenator which was over $800 plus the insurance they had me commit to under them. I wonder if that is a scam also now.