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1.9 124 Complaints
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ReservationDesk.com Complaints 124

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3:32 am EDT
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I went to reservation desk. Come and book the room in New York City which was supposed to be a sweet they took out $ 2100.00 out of my bank account and when I got to the hotel it was not as sweet it was a single bedroom that was only worth $900 reservation desk promise to refund of the remaining balance which they been promising me for the last 3 months but...

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9:51 am EDT

ReservationDesk.com rude receptionist and no confirmation info

I booked room through the website www.reservation-desk.com. I filled the form and paid about $30 per night, but after that I haven’t received any info about the room and my order. I waited couple of hours, but nothing. I called to this company and it turned out that my email with the confirmation number was lost somewhere. WTF? As well as the receptionist was rude and impolite lady. Not recommended website.

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11:44 am EDT
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I called 2 weeks ago to discuss making group reservations at a local hotel for a training I am doing. The representative quoted me a rate, agreed to hold 5 rooms at that rate and told me to have guests contact him to get rate. When they tried to make the reservation, they were told that rate was not accurate. I spoke to him, he acted like he didn't know...

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F
4:39 am EDT

ReservationDesk.com refused to refund

I was searching for a hotel in the internet and ran against Reservation-Desk.com website. I registered for $10 and then I found out that there are no rooms available on 11/22. I called them and asked to return me registration money as I didn’t get the services I paid for, but they refused.

Read full review of ReservationDesk.com and 17 comments
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bcbaxter
San Angelo, US
Jun 08, 2024 7:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On 5/2624, I made a reservation for 1 room with 2 queens, for 2 adults and 2 children. Total for 2 nights was $360.26. I was charged that amount twice on my card. I have tried to contact customer service and have yet to get someone to answer the phone, for 2 days. Booking dates 5/31-6/2/24

Confirmation # 255-[protected]

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Derek farago
Saskatoon, CA
Jan 02, 2023 7:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

If you’re putting an extra change make it clear. U can say it’s in the fine print, but you’re not making it clear. Because people don’t notice this charge up front, I guess u get free money. Not right!

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bill metzger
Dearborn, Michigan, US
Mar 21, 2021 10:36 am EDT

Reserved room for Sun Jan 31th with cancel option.
Called Sat Jan 30th @ 5pm to cancel room .
Was told I was calling TOO LATE 24hrs in advance.
This is a RIPOFF SERVICE!
Will NEVER USE AGAIN!

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Chris3949
US
Aug 06, 2019 5:26 pm EDT

Scammers!
They take your money and never make your reservations!

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Rhonda Hermance
US
Sep 08, 2016 7:33 am EDT

Used this company to book in steamboat springs for a condo. Not realizing it was third party until I kept getting charged a month after our trip. Called the management agency that uses this booking site on their page. Apparently it's through Expedia. The manager was crediting me but reservationdesk.com kept charging me. Tying up over $500 in pending transactions that were not supposed to be charged to me in the first place! Never again.

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David R Hardy
US
Aug 16, 2016 9:19 am EDT

Yearly I am part of a group that travels from MS to Wyoming by car. Since we never know how far we will make it in a day, we often make multiple hotel reservations along the way paying meticulous attention to the cancellation dates and times. This year I booked a reservation with Rodeway Inn in Trinidad, CO for July 30, the trip going to Wyoming. That confirmation is attached ; note the cancellation policy is by 6 P.M. the day of arrival. Later in the trip when we determined our return date, I also booked a reservation in Trinidad at Rodeway Inn, unfortunately I mistakenly used Reservation-Desk.com. We actually stayed in Pueblo, CO at a Best Western and another Best Western in Pinedale, WY. Of the 5 reservations booked going to Wyoming, 2 were used and the other 3 cancelled without incident. Because of the traffic conditions and road work we witnessed on our incoming trip we changed our route to go through Kansas making it necessary to cancel all 5 original reservations going home. Of the 5, only one, Reservation-Desk.com in Trinidad was a problem. All others were cancelled without issue, however, Reservation-Desk.com charges my credit card. I actually called Seth Griffin, the name on the Reservation-Desk.com email and verbally cancelled my reservation within the allowed time frame. Seth assured me the reservation was cancelled but never emailed a cancellation confirmation. This was at $280 mistake on my part. I firmly believe these companies like Reservation-Desk.com are in business to take advantage of this type of situation. I would be curious to see how much of their revenue comes from bookings they say have not been cancelled. Happened once but won't happen again.

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Gembitx
US
Jun 29, 2016 4:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

After we cancelled our one night stay two days before at a "Notell-Motel", we noticed there was a pending charge still on our bank statement on the day after the date we booked for. When we finally were able to speak to a ReservationDesk.com person, he told us that the charges will not go through but will show as "pending" for the day and disappear. He was and is a liar and a fat mouth and they have still refused to refund our money. Subsequently, we have found out that ReservationDesk.com actually booked two rooms for us at the same time but only cancelled one of them. Neither the "Notell-Motel" nor ReservationDesk.com will refund us our money after they charged our credit card for services not rendered because they continue to point fingers at each other.

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Izzyanna
US
Apr 01, 2016 6:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Tracy,
They scammed me too. I am all in for joining your social media campaign against Reservation Scammers. The more people that know about their fraudulent and misleading practices the better.

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Tracy Gray
US
Nov 20, 2015 9:23 am EST

I am starting a social media campaign against this company. Who would like to join me? #Scammers #ReservationDesk

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petagay
US
Nov 11, 2015 5:38 pm EST

scammer!

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Overview of ReservationDesk.com complaint handling

ReservationDesk.com reviews first appeared on Complaints Board on Nov 2, 2012. The latest review Rude employee was posted on Sep 9, 2024. The latest complaint Changing itinerary dates was resolved on May 17, 2024. ReservationDesk.com has an average consumer rating of 2 stars from 124 reviews. ReservationDesk.com has resolved 27 complaints.
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  1. ReservationDesk.com Contacts

  2. ReservationDesk.com phone numbers
    +1 (844) 299-3533
    +1 (844) 299-3533
    Click up if you have successfully reached ReservationDesk.com by calling +1 (844) 299-3533 phone number 0 0 users reported that they have successfully reached ReservationDesk.com by calling +1 (844) 299-3533 phone number Click down if you have unsuccessfully reached ReservationDesk.com by calling +1 (844) 299-3533 phone number 0 0 users reported that they have UNsuccessfully reached ReservationDesk.com by calling +1 (844) 299-3533 phone number
    Customer Service
  3. ReservationDesk.com emails
  4. ReservationDesk.com address
    4700 W Daybreak Pkwy Suite 100, South Jordan, Utah, UT84009, United States
  5. ReservationDesk.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
ReservationDesk.com Category
ReservationDesk.com is ranked 89 among 518 companies in the Travel and Vacations category

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