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ReservationDesk.com review: Hotel reservation

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2:29 pm EDT
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I made a reservation at Best Western Plus Marina Gateway Hotel in National City California for the dates of August 20-22, 2023. The itinerary number is [protected]. A hurricane and tropical storm was happening the weekend we were planning to travel.

On Friday, August 18 I started the process of trying to change the dates of my hotel reservation. I contacted the hotel, as well as the third party I made the reservation with. I was unable to get in contact with the third party after multiple attempts.

On Saturday August 19, I continued the process of trying to change the dates. Once again, after multiple attempts, I was unable to reach the third party reservation place. Once I got finally got in contact with them, they said I had to work through the hotel. When I contacted the hotel, they said I had to work with the third party.

I do not want to cancel my reservation, only change the dates due to the weather situation. I was able to change my flights, as well as rental car, and theme park tickets, but am still trying to get this taken care of.

I have contacted this third party company multiple times. The last time I spoke with them on Monday August 21, they said they were unwilling to work with me because I didn't show up for the reservation on Sunday August 20.

Once again, I had to make changes to our travel plan due to Hurricane Hillary.

Desired outcome: There are two possible desired outcomes. 1. I would like to change the dates of my hotel reservation from August 20-22, 2023, to September 17-19, 2023. 2. If the date change is not possible, I would like a refund of the charge $660.07.

Aug 24, 2023 11:52 am EDT
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4700 W Daybreak Pkwy Suite 100, South Jordan, UT, UT84009, US

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Thanks for bringing this to our attention, Yvonne. I'm sorry you had trouble reaching us. I have shared your feedback with the customer service manager so we can look into this. We will do our best to help you. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.

--Rachael, Review Manager
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This complaint has been resolved automatically due to user's inactivity.

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    4700 W Daybreak Pkwy Suite 100, South Jordan, Utah, UT84009, United States
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    Oct 29, 2024
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