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ReservationDesk.com

ReservationDesk.com review: Nearly $400

D
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6:34 pm EST
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I made reservations on Thanksgiving, two rooms at the Hamptons. Yaz spent 45 minutes helping me find a room that was ADA (Americans with disabilities act) room, he was very kind, actually the nicest person involved in this ordeal. I was traveling with an ALS patient who absolutely needed an ADA room. My credit card information was captured and an email sent to confirm. The information for the room as per email did not specify ADA. We called the hotel and confirmed there had been no ADA rooms available throughout the holiday. Their policy was 48 hours notice, I understand that. It wasn't their mistake, and it is their policy I had never hung up the phone with Yaz and asked for a supervisor for a refund. I was told that I had to wait until the situation was reviewed, and that they would get back to me. I did receive a response, they offered to give me $94 for my inconvenience, and it would be mailed to me 7-10 days after receiving my physical address. I spoke with supervisor Ann who falls under the “They” category. Lol l kept hearing from other supervisors, Edwin, Amy, and Carol that this is what “they” have decided. So Ann gets on the phone and flat out tells me “This is all your gonna get” When l asked if they expected me to pay the nearly $400 balance she said Yes! When l asked who’s fault it was she said she wasn’t going to answer that. So really “they” don’t care about laws, this is not a question of semantics. First of all Bait and switch laws state you can’t sell one thing then deluver another. Second it should be illegal for booking companies to sell an ADA room and not deliver, or be held accountable.

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Dec 07, 2023 3:09 pm EST
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4700 W Daybreak Pkwy Suite 100, South Jordan, UT, UT84009, US

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Cathy, we're so sorry about your experience. We understand and can imagine the frustration and inconvenience this may have caused you. Know that we take customer issues very seriously and we will do our best to help you. Although we are unable to undo what happened to you, we will make things right. Thank you for providing your itinerary number. I have shared this with our escalations team, and they will contact you.

--Rachael, Review Manager
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    4700 W Daybreak Pkwy Suite 100, South Jordan, Utah, UT84009, United States
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    Oct 29, 2024
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ReservationDesk.com is ranked 89 among 518 companies in the Travel and Vacations category