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CB Travel and Vacations Resort Condominiums International [RCI] Member resort not acceptable
Resort Condominiums International [RCI]

Resort Condominiums International [RCI] review: Member resort not acceptable

S
Author of the review
2:18 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The accommodation at Lilly Land Aka "Mirage Bay" are the most filthy and disgusting rooms I have ever experienced. It is plain filthy. Attached are the photos and two videos for you to see. There is pubic hair on the floor of the bathroom. There are other things smeared on the floor under the counter and the shower still has the last few people's soap residue caked on the soap tray. The kitchen has food and oils sprayed against the walls. The fridge has dirt in it and even hair at the bottom. Nearly every other surface in this room has filth on it. I complained at reception when we arrived and were shown 3 other equally appalling rooms, one even had used toilet paper on the floor. We cannot accept this accommodation. This is our 10 year anniversary trip and our first family international trip.

Here are the links to the videos:

https://drive.google.com/file/d/1Ut_Nx2Sfm4cnFNTE22alj2bUPhbC8_DK/view?usp=drivesdk

https://drive.google.com/file/d/15bXuQ4a9yWo_POMHo4K1s-gAVwe2oOkf/view?usp=drivesdk

We have had to book alternate accommodation because of this as I cannot have my children and wife in this room one more minute longer than is necessary.

Claimed loss: $2500

Desired outcome: Refunded points and costs towards problem resolution

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  1. Resort Condominiums International [RCI] Contacts

  2. Resort Condominiums International [RCI] phone numbers
    1890 234 303
    1890 234 303
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    50%
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    Ireland
    1803 657 311
    1803 657 311
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    100%
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    Indonesia
    1800 181 121
    1800 181 121
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    100%
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    Malaysia
    1800 1651 0639
    1800 1651 0639
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    100%
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    Philippines
    1800 656 060
    1800 656 060
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    Thailand
    +1 (317) 805-8000
    +1 (317) 805-8000
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    +1 (800) 338-7777
    +1 (800) 338-7777
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    RCI Weeks Members
    +1 (317) 805-9941
    +1 (317) 805-9941
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    RCI Points Members
    +1 (877) 968-7476
    +1 (877) 968-7476
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    RCI Points Members
    +44 845 608 6380
    +44 845 608 6380
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    100%
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    United Kingdom & Ireland
    +43 179 567 252
    +43 179 567 252
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    Austria
    +32 27 131 378
    +32 27 131 378
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    Belgium
    +420 239 000 208
    +420 239 000 208
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    Czech Republic
    +45 38 487 090
    +45 38 487 090
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    Denmark
    +358 969 379 173
    +358 969 379 173
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    Finland
    +33 141 919 652
    +33 141 919 652
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    France
    +49 699 509 6227
    +49 699 509 6227
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    100%
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    Germany
    +39 269 633 371
    +39 269 633 371
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    100%
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    Italy
    +31 203 469 324
    +31 203 469 324
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    100%
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    Netherlands
    +47 23 162 075
    +47 23 162 075
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    Norway
    +49 699 509 6237
    +49 699 509 6237
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    Poland
    +351 289 540 400
    +351 289 540 400
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    Portugal
    +7 495 258 6031
    +7 495 258 6031
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    Russia
    +34 902 114 114
    +34 902 114 114
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    Spain
    +46 858 770 383
    +46 858 770 383
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    100%
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    Sweden
    +41 448 009 101
    +41 448 009 101
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    100%
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    Switzerland
    +90 216 282 1567
    +90 216 282 1567
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    Turkey
    +86 400 811 1688
    +86 400 811 1688
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    100%
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    China
    +852 800 964 847
    +852 800 964 847
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    100%
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    Hong Kong
    +20 224 635 500
    +20 224 635 500
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    100%
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    Egypt & Other Middle East Members
    +65 62 234 333
    +65 62 234 333
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    100%
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    Singapore
    +27 112 581 000
    +27 112 581 000
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    South Africa
    +82 798 651 7123
    +82 798 651 7123
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    South Korea
    +886 801 651 333
    +886 801 651 333
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    Taiwan
    +971 800 0444 2357
    +971 800 0444 2357
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    UAE
    +84 12 065 122
    +84 12 065 122
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    Vietnam
    +54 800 122 0428
    +54 800 122 0428
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    Argentina
    +55 800 891 9213
    +55 800 891 9213
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    Brazil
    +56 800 712 071
    +56 800 712 071
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    100%
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    Chile
    +52 555 283 1111
    +52 555 283 1111
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    Mexico
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  3. Resort Condominiums International [RCI] address
    9998 North Michigan Road, Carmel, Indiana, 46032, United States
  4. Resort Condominiums International [RCI] social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 26, 2024
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Resort Condominiums International [RCI] Category
Resort Condominiums International [RCI] is ranked 49 among 518 companies in the Travel and Vacations category
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