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If you are a restauranteur, DO NOT USE this scam of a a company. They sell more than authorized to and are very difficult to contact for resolution.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had 13 different restaurants call me in the last 2 weeks. If you are needing help with these scammers - please call. We have started with the attorney general and they are taking a huge amount of interest in these guys.
Restaurant.com is a ripoff. Let us talk about their $10 off certificate. You get $10 off $20. That is, you need to buy $20 worth of stuff at the minimum. Since there are no fillers to make it exactly $20 you end up paying about $23.
$23 + 18% gratuity = $24.10
The taxes are at $23 = $1.84
Total paid = $26.
Certificate cost = $4
Total = $30 - $10 for certificate = $20.
You got yourself that $3 worth of food for essentially free though.
I recently had a certificate that was not honored by the restaurant. The restaurant.com reply said that they won't give me my money back. all they could do was to give me another certificate of similar value. WTF? I gave you my money against something. Now you did not deliver. How come you not give me my money back in the form I spent it?
Pissed dude, you're the reason the program sucks. You're sitting here pretending that you aren't getting a great deal as a consumer? You're saying that you weren't going to leave a tip reflecting the total value of the meal? You still got $10 off your bill. If you paid $4 for the GC then you can argue that you only saved $6, but how the hell you come up with $3 is beyond me. If you walked into a restaurant as a full paying customer and spent $23, you would pay the taxes, and you would tip, according to your shotty math, you'd spend $30. With the R.com certificate, you're only paying $20 for that experience. How is that a $3 savings?
Total rip off. I read the terms and conditions, and had no issue with them. However, the restaruarants listed in the "revew our restaurants" list do not reflect what is available after you create your account. I now have a $25 credit but can't redeem it for the place I wanted to go to, that they advertized as participating. Furthermore, their customer service is horrible. 25 mins on the phone getting condescended to is not how I enjoy spending my evenings. STAY AWAY from this scam of a site.
Why would you buy gift card for $25 for $20 and the rules are min order $50with 18% gratuity automatically added that s $9 on top of your bill so you are g getting gift certificate for tip no savings at all
Restaurant.com issues fraudulent certificates, that are often not valid, even the day they are issued.
They issue certificates for restaurants that have already discontinued their program, and for restaurants that have no agreement with them.
The majority of certificates they issue are not accepted.
Restaurants are rarely reimbursed for these certificates.
Consumers are forced to pay full price after finishing their meals, at most restaurant.com restaurants.
Think long & hard before you buy these certificates. The restaurant I purchased these for would not accept them. They said they were ripped off by this devious, unscrupulous company and could not even get Restaurant .com to take them off the list. They keep issuing coupons for them! They're told they can't be removed for possibly a year! They now have a lawyer & I hope they win! This company should be forced out of business. We could not get a refund. We're in a rural area and this was the only restaurant within 200 miles. So, if you're willing to risk being ripped off, check and make sure the certificate you're purchasing will be accepted at the restaurant & know that you will not receive a refund under any circumstances and that you still have to tip and pay the 18% gratuity on the whole bill. This is not made clear. There is NO WAY I would EVER purchase again or recommend these shysters, even to my worst enemy! BEWARE! The only bright spot is that the reputable restaurant will refund our money. At least they're honest! Old adage: You can't get something for nothing (or almost nothing!)
if restaurants stop offering certificates, the site gives your money back for use on different certificates. there are stipulations to their use such as no alcohol and certain days where valid, but you are getting $50 off of $100 in food for around $4. So shut up and follow the rules or pay full price.
I read this to late!
How do we stop this! they say you can cancel anytime before the 3 months but now
is: We will give you 3 months before you can cancel! (?)
I am so fed up with them any ideas how to cancel it! I sent a copy of the "contrac" to
our lawyer! still waiting to see what can be done!