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Ritz Crackers
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Ritz Crackers Complaints 402

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12:04 pm EST
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Ritz Crackers Ritz Crackers Inferior

I have made Ritz Peanut Butter Sandwiches dipped in Chocolate for over 20 years at Christmas. This year I used 2 different boxes of Ritz. I was so disappointed with the one box (24APR2024MS308 4 0401), the crackers that weren't broken fell apart when I put peanut butter on them. The other box (13DEC23AZ210-1 2239) was the product I am used to. I sincerely hope this was a fluke and not a change in the formula for a great cracker. I know you are always looking to make a product better but this was a huge mistake if that was the case. The "newer" crackers tasted different also.

Desired outcome: Better product

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4:55 pm EST
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Ritz Crackers Ritz crackers

I just wanted to say how disappointed I am that you have changed your recipe. I loved ritz crackers but sadly no more. I considered the crackers to be a treat as they WERE nicer than the own brand equivalents. Now I shall have to change my allegiance to TUC! No wonder Tesco are selling them off cheap! I also don’t like the new packaging it does not stand out nearly so well.

Desired outcome: Change the recipe back and change the packaging back

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10:00 am EST
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Ritz Crackers Not enough Ritz Snowflake Crackers

I can not find Ritz Snowflake Crackers in the stores. This is a disappointing problem for me, not enough sent to Williamsburg, Va. These crackers would sell all thru the winter months.

Is there any chance I can buy them from the Ritz Co? I am 82 and rely on my computer to locate items for me. Entertaining is my greatest joy!

Thank you,

Happy Holidays

Sondra Piszczek

2829 Durfeys Mill Rd

Williamsburg, Va 23185

Desired outcome: Send me Ritz Snowflake Crackers!

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10:36 pm EST
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Ritz Crackers Crisp & thins

I have purchased the Crisp & Thins off and on as a “treat” to myself and have preferred them over most anything else. Cheez-Its are another fave. This is important because I would only eat “extra burnt” cheezits on a deserted island. The last few bags (all cream cheese and onion have been mostly burnt on the edges giving it a disgusting flavor. I’m providing this as constructive criticism as I’ve never formally complained about anything until this in hopes that you’ll remedy the problem.

Thank you!

-A very loyal customer

Claimed loss: My trust in quality

Desired outcome: I would never turn down some freebies… but not burning the chips would be the best possible outcome.

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1:03 pm EST
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Ritz Crackers Ritz bits peanut butter crackers

I cannot find them anywhere in the store — the boxes about 8.8 oz. The stores — Cub Foods, Target, Walmart and HyVee cannot get them in the stores. Just wondering what the reason is as there is no shortage of crackers or peanut butter this year. I make a candy using those and will not be able to do it this year. I like the smaller crackers instead of spreading peanut butter on the regular ones and dipping them in chocolate. It is so much simpler and better.

Thank you for your reply.

Desired outcome: Would like a supply in the stores before Christmas.

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8:13 pm EST
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Ritz Crackers Ritz cheese crackers snack bags

When i went grocery shopping for my family on November 21 2023 i bought ritz cheese crackers the snack bags, when i opened a bag for today, they were moldy and im talking covered in green mold. They have an expiry date of april 2024. Im sure this cannot be the only box with bags of koldy crackers in them, i think there should be a recall. And people should be careful giving these to their children.

Claimed loss: Probably 5 dollars

Desired outcome: For people to be careful and for the company to make a recall

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10:02 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I buy these Ritz crackers with cheese 8 packs a lot and I've been getting more and more of these packs missing a cracker in multiple packs in the box. I have included a picture of the packs with only 5 crackers sandwiches per pack not 6. It's frustrating to be getting shorted so often so im finally complaining after over a year of this happening.

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3:12 am EST

Ritz Crackers Ritz crackers in the sleeves that have been a go-to snack for at least 60 years

The last two boxes bought this year have mostly been crumbs and totally are not stable enough to spread peanut butter on top of as they have for the past 59 years. At first I thought they might have been damaged but the next box was the same way. I am sure they have changed there recipe and made them useless except for pies and casseroles. Time to buy a different brand after 60 years. Kind of reminds me of the Coke fiasco many years ago when they changed their recipe and lost customers. Then they went back to making it the old way and called it Coke Classic and all was well in the world for Coke drinkers like me that consume at least one two liter bottle per day.

Desired outcome: change back to previous recipe.

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10:37 pm EST
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Ritz Crackers Ritz Cheese Crispers

While pouring a bag of Ritz Cheese Crispers into a ziplock for my child’s lunch on Tuesday, November 14th, a crisper with a rubber band cooked into it fell out. These were purchased from Kroger delivery on Saturday, November 11,2023. This is unacceptable. This was towards the bottom of the box. What if my child were to have eaten or choked on the rubber band?

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2:52 pm EST
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Ritz Crackers Ritz Crackers Family Size

11.11.23, I purchased a box of Ritz Crackers, Family Size, from Dollar General. Opened the box and found one of the packets already open, a dusting of crumbs all through the inside. This makes me not want to buy Ritz products in the future, as I'm not confident they will be packaged well, since you can't see the package plastic until you open the box.

Claimed loss: $4.65

Desired outcome: Replacement box of Ritz Crackers, or a $4.65 refund.

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6:27 pm EST
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Ritz Crackers Ritz swiss cheese

I found a moldy piece of cracker in my ritz Swiss cheese box which I purchased on Nov 10, 2023 at 11.39am at Walmart located on 6th street in New Westminster, BC. I almost bit into it. Needless to say it was highly repulsive to find that in a ritz package. I'm not sure I would ever recommend ritz products ever again to anyone I know. I would like to be compensated for this purchase thank you.

Desired outcome: I would like my money back which I spent on this purchase.

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2:40 pm EST
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Ritz Crackers Ritz cracker recipe change

Today, 11/11/23 had ritz crackers with my coffee as I do on the weekends and just fed up with the new texture, flat, hard cracker that is now being made as well as more expensive. Even dipping the cracker, it does not soak up the coffee like it use to. What did you change in the recipe?

Ritz crackers use to be fluffy, softer, moist, thicker and dipping it was easy and tastful with coffee. I'm so disappointed. I'm going to have to find another cracker to go with my coffee.

Claimed loss: No claims, just voicing my disappointment in your product.

Desired outcome: Go back the the original recipe.

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6:56 pm EDT
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Ritz Crackers Ritz Crackers Garlic Butter

I bought these garlic Ritz crackers today, Nov. 1, 2023 at Walmart. I had been hearing how good these crackers are, and they are! The problem I have is with quality control. The first tube I pulled out was open. When it went through the sealer, a cracker apparently got in the way and so it tried to seal crumbs. I threw it away. This shorted the cracker option for snack night for dinner. We managed. Although there were none left. We will be having them next week for snack night!

Desired outcome: Better quality control.

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12:07 pm EDT
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Ritz Crackers Complaining about cruched crackers

I bought two family size ritz crackers, at Hannafords in Topsham Maine 04086. I buy these on a regular basis. Never had a problem before. Someone should be more careful! Food costs are very high and things like this don’t make a customer happy. Bought them on October 24 2023. Almost all the crackers were crushed in both bags. I have pictures of bar codes and crackers in the bag and some in a bowl. Thank you

Claimed loss: The cost of two family size bags

Desired outcome: Credit or coupons

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10:50 am EDT
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Ritz Crackers Complaint

Dear Complaint Board,

Ritz is our go-to snack. I purchase at least one box or more per week from our local Walmart. I have never had a problem until these last two boxes. There is so much salt on them we are unable to eat them even after brushing the salt off. I replaced these crackers with a alternate brand. Purchasing the Ritz brand can become a costly item for us to keep replacing. I've decided to wait a few weeks before making another Ritz purchase. Hopefully the over salted ones will be off the shelves by then.

Sincerely, LS Stevens

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2:33 pm EDT
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In the last three purchases (2H 2023) of Ritz Crackers from Costco, multiple sleeves have not been properly sealed and the crackers in them were noticeably stale. The most recent box of 18 sleeves had four defective ones, an unacceptably poor quality level. (The unsealed sleeves are easy to detect once you notice what to look for: a puffy appearance instead...

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6:35 pm EDT

Ritz Crackers Original ritz crackers

My mother in law bought a new box of ritz crackers from staters brothers in Menifee CA and they had peanut butter on them. They also had peanut butter inside of the packaging of one pack. I have a family member with a peanut allergy and they ate the cracker but luckily had their epi pen. This kind of mistake is completely ridiculous and could’ve cost someone their life. Allergies should be taken seriously and this is a huge mistake.

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9:33 am EDT
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Ritz Crackers Original Ritz Crackers

I recently purchased a party sized box of the original Ritz Crackers. Upon opening the box I found one of the sleeves of crackers were torn and it looked as if a rat had gnawed a big hole in the sleeve. I doubt that it was the case but now I don't trust the other sleeves in the box;

The expiration date on the box is 21Feb2024Ms3106 and the bar code is [protected].

Desired outcome: I would appreciate a refund.

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4:12 am EDT

Ritz Crackers Cheese crackers

Literally half of the cheese cracker pack was just cracker. No cheese. If i wanted just cracker, I would’ve gotten just cracker. Where the [censored] did the cheese go? Do yall not pay your workers enough and they ate the cheese or sum? Like what? Like I payed for cheese crackers why does half of the pack NOT HAVE CHEESE. Happened once before and thought yk things happen, but broski where tf are my cheese crackers?

Desired outcome: I want my cheese crackers to have cheese

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1:27 pm EDT
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Ritz Crackers Ritz cheese crispers

My local grocery does not carry the crispers product so I order through Amazon subscribe and save which is 6 7 oz boxes of the cheese crispers. Love the product but last shipment received October 5 th are not the same cracker. They are very hard almost burnt taste. I tried a few on 10/14 which resulted in stomach cramps and ultimately vomiting. The best used by is 15 JAN 2024BD12 08:06 123. Amazon order [protected]. Amazon doesn’t have a return procedure for this product so felt there is a quality issue on last shipment.

Desired outcome: Replacement or refund. Hopefully next order shipping end of October will be the usual same quality and taste

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ritz Crackers. Make it specific and clear, such as "Package Sealed but Ritz Crackers Inside Were Stale."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The specific product or service from Ritz Crackers that led to the complaint.
  • Any relevant dates and locations related to your experience.
  • The nature of the issue, whether it's about product quality, packaging, customer service, or any other concern.
  • Describe any transactions, including purchase details and receipts if available.
  • Detail the steps you have taken to resolve the issue, including any communication with Ritz Crackers customer service.
  • Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos, or correspondence that can support your complaint. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ritz Crackers. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Ritz Crackers.

Overview of Ritz Crackers complaint handling

Ritz Crackers reviews first appeared on Complaints Board on Mar 21, 2012. The latest review Ritz Crackers was posted on Nov 1, 2024. Ritz Crackers has an average consumer rating of 1 stars from 405 reviews. Ritz Crackers has resolved 0 complaints.
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  1. Ritz Crackers Contacts

  2. Ritz Crackers phone numbers
    +1 (855) 535-5648
    +1 (855) 535-5648
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  3. Ritz Crackers address
    100 Deforest Ave, East Hanover, New Jersey, 07936, United States
  4. Ritz Crackers social media
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    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 02, 2024
Ritz Crackers Category
Ritz Crackers is ranked 18 among 22 companies in the Snack Foods category

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