Ritz Crackers’s earns a 1.0-star rating from 407 reviews, showing that the majority of snack enthusiasts are dissatisfied with their flavor and quality.
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Original ritz crackers
I purchased a 13.7 oz box of original ritz crackers for our Easter appetizers. Quite a few of the crackers had dry peanut butter around the rim. I ended up throwing the entire box away due to the fact that two of the small children joining us, have nut allergies. I am extremely disappointed. I purchase Ritz products on a weekly basis. I purchased this box on March 29,2024 at Weis Markets in Mountain top PA. Today is March 31, 2024.
Claimed loss: $4.69
Desired outcome: I would appreciate a response.
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Fix problem
Why don,t your Ritz checkers box’s have number of packs on out side of boxes three four packs thank you
Claimed loss: None
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Let’s see if they answer my question or not if than they don,t care about there customers .
Eash individual package in party box was only sealed on ends.
I purchase either two boxes boxes of original or one party size every week to ten days for many years. I recently purchased the party size and found all individual packages were only sealed on ends. The sides were completely open. The box was not damaged in any way so it must be on you. I want a box or coupon for another party size. I'm sure you must be aware of problem and I am just venting about the only thing I've ever had to complain about Ritz in 70+ years.
Desired outcome: 100 boxes of Ritz! Lol
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Sweet habanero toasted chips
The "Sweet Habenero" Totasted chips are straight up awful They dont taste anything like habenero at all you should call them Spicy garlic bc thats what they taste like more to me 15Sep2024XEZ1S2 11:31 Purchased at Safeway in Federal Heights, CO ***The veggie flavor on the other hand ...those are a home run I could eat an entire bag of those
Read full review of Ritz CrackersRitz toasted chips sour cream and onion
Hey guys, I hate to do this, but I'm super bummed out right now about this. I love eating these chips with a side of Coca Cola. Today, I opened the bag and i thought something tasted different. It took me a while to realize that there was no seasoning on them! They were just bland crackers, and I was so bummed out! I am a quality control manager where I work, and the Quality check on this bag failed. 😔
Desired outcome: I don't know, maybe a new bag of chips? It's okay if you guys don't send that, though. I will still continue to eat them!
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What happened to Ritz Bits Peanut Butter crackers. I have only seen all this cheesy cracker stuff. Have you stopped making Ritz Bits Peanut Butter crackers. If so. I hope you change your mind and bring them back.
Regards,
Cricket
Ritz sour cream and onion toasted chips
I’m super let down. With groceries being more expensive than ever I rarely buy the “fun” stuff. I’m headed on a road trip and bought the sour cream and onion toasted chips… except 99% of the bag has ZERO sour cream and onion seasoning. It’s like they forgot? (See photos!) I’ve never had this issue before… ever. It’s so odd, it’s like they bagged up plain toasted chips with no seasoning. These bags are almost $5!
Claimed loss: $5
Desired outcome: Refund or replacement sent.
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Ritz cheese crackers
I have devolped a little addiction to the little ritz crackers filled with peanut butter. I eat 2 boxes a week that I eat for snacks at home and work but finding them has become a road trip to every grocrry store in Cornwall Ontario Canada. Why is it one week there on the shelf and then nothing for a couple of months? I told mu husband the next time I will buy a case because he said he will no longer waste time and gas searching for them which means I have to find some other snack... but I loce my little ritz and peanut butter. Just wondering why this happens. Hate to say goodbye to ritz. I tried the chees one... not for me. Thank you Renee Frigault 17319 Myers Rd
St. Andrews West ontario k0c2a0
Desired outcome: Explanation
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Crackers
I bought a box of Ritz crackers and when I opened them they had a peanut butter like substance all over them in several packages. I refused to eat them because I wasn’t sure what it actually was. I have never had a problem with them before so I’m still going to buy them and hope it doesn’t happen again.
Thank you
My address is Linda Bourque 805 Haverhill street Apt.A-5 Rowley mass 01969
Claimed loss: $4.00
Desired outcome: Coupon for a new box.
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I got a box to today 3/12/24 at Saylors market 37 Carlisle RD Newville Pa 17241 $5 loss because of grease or peanut butter in my package. Since I seen someone else email with the same complaint maybe I should send my package to FDA for a recall.
Robert
41 country view EST
Newville PA 17241
Adding to my complaint, got up this morning and 3/13/24 with cramps then 20 mins ran to bathroom and out came liquid pooh. After 58 years trusting these crackers no more, I will buy the $3 brand from now on. If anyone can't eat peanuts, I would NOT buy these crackers. I'm not out to get free coupons you can keep them. Just warning people that can't eat peanuts.
Crumble crackers
Hi, On today (2/24/24) I open a pack of crackers. When I started taking them out they crumble. Not all crackers crumble just some in this pack. This was the second pack I open. I open a pack last week they were ok. I purchased the (Ritz Crackers Hint of Salt) from Walmart in Mount Olive, N. C. I don't know whether the other packs are the same. I buy these crackers every month going on four years now. I don't like waste money on bad products. Serial number on the box is [protected]. I see some other numbers [protected].
Sincerely,
Carol Barnes
Desired outcome: Refund
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Ritz crackers (original)
We recently bought a large (6 stacks) of Ritz crackers.We ate three of the stacks, but tonight when we opened a new stack, there was a peanut butter looking substance on the outer edges of a number of the crackers. We threw those away and opened another stack. A few of those also had the peanut butter type substance on the outer edges.
Purchased at Kroger, Hardy Road, Vinton, Virginia, sometime in January or February 2024
Attached are pictures that show the best by date and the UPC code.
Let me know if additional information is needed
Claimed loss: About $4.75
Desired outcome: Refund of purchase price and explanation of what this substance is
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Ritz party size crackers.
We use these crackers all the time. Our last experience was not ok.
Opened a new box of crackers to prepare for our Super Bowl party and was surprised to find them unusable. Crackers seemed to be undercooked and crumbled at the slightest touch. This was true of the entire 8 stacks.
Opened a stack from an earlier purchase and found them to be ok. They had a darker shade and held up well.
What's up with your product. have read many reviews with the same complaint.
Code on box is: 21MAY2024MS3105
Claimed loss: One Party Size box of crackers! Please replace!
Desired outcome: Replacement of product!
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Ritz toasted chips original
Yes I always buy my favorite brand of these and was dissappointed this past week bought 3 bags for super bowl party. But I just couldnt resist waiting so we opened up a bag and to our amazement all chips were all cracked up into liitle pieces which is rare. So we opened second bag same thing. So my wife crushed them up and breaded some chicken tenders which were very good.
john seitz
13459 zaremba drive
brook Park ohio 44142
[protected]@yahoo.com
[protected]
Thank You
Claimed loss: claim 2 bags smashed up not sur bout third bag so i went back store to buy 3 more bags
Desired outcome: replacement of product on bag has 06Apr2024XEZ2S2 18:56Other bag has the same code on the bag 06Apr
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Crisp & Thins
I purchased a bag of the crisp and thin salt and vinegar crackers, and when I started eating the bag I was waiting to get some good whole crackers and I never did after a while I got tired of searching so I dumped out the bag on a paper plate and sorted out the larger pieces from the crumbs in my bagI’m shocked that there were no good crackers in this whole bag. I don’t know why it ended up being this way, but I would really like a new bag and hopefully. The packages will be handled better.
Desired outcome: A coupon for a new bag of crackers or something comparable
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Ritz whole wheat crackers
I find this product to be nearly inedible and have only purchased the whole whet brand because the packaging is nearly identical to the original cracker. The words whole wheat are very subtle on the packaging and so I have purchased these multiple times to my dismay and frustration. I am so bothered by this that I am considering never buying another Ritz product.
Claimed loss: $12, three incidents at $4 each.
Desired outcome: I would like to see a change in the packaging of this inferior product and suggest that you improve the whole wheat product
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Original Ritz Crackers/ Red box
I am complaining about the Ritz crackers
Box #20APR24AZ210-5 1618
Purchased at ShopRite/BelAir, Maryland
On January 5, 2024
These were the red box/ original crackers
Plain Ritz crackers yet there was some peanut butter or other substance with peanut butter consistency was inside the rolls of crackers. Luckily for us we are not allergic to nuts. We’ve been buying Titz crackers for 50 years and have never had any problems. I hope this was just a fluke.
Request refund/coupon for a new box
Claimed loss: $4.00
Desired outcome: Refund or coupon for new box
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Ritz crackers
I usually do not have any complaints! But I just bought a huge box of the ritz crackers at Sam’s club in Ontario Ohio ! And I’m about halfway through the box and count on 2 hands how many are whole! The ones that look whole just fall apart when touched! So you end up with a bunch of crumbs! There only so many recipes to use the crumbs! I think it would only be right to replace them! I do buy them year around! The expiration date is feb 23 2024 ms1046
Desired outcome: Replace
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Garlic butter crackers 13.7 oz
The issue is that I do love your products, and my Step Grandmother used to be a part of Nabisco.
I am actually a Chef and have been a Product Development Chef for Amazon Happybelly products.
I am intimately aware of of the rigorous planning and execution that goes into mass production of goods and foodstuffs.
My issue is that this product made me feel like you didn't really taste it after multiple batches or there is a lot of complacency in the QC process.
They taste EXACTLY like the original Ritz (I tried several students to taste test them in my culinary class)
Please try these yourself, and I am disappointed for the first time by your products...I should have just bought cheezitz...I purchased these for a recipe in the culinary lab, but they are not going to work.
Claimed loss: 5 boxes of crackers that are just going to be donated
Desired outcome: I have no idea, please indulge yourselves if you feel like compensation, probably some better products would be worth my shame
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Ritz crackers
I am a very serious customer of Ritz Crackers I have to tell you that we go through at least 3 boxes a month.
We are seniors and my husband loves these crackers. He takes them to work at his part time job every single months. He has done this for years I can't tell you just how long it is a very long time.
My complaint again is that every once in a while I get a box of crackers that are broken. I got that again this week. It is frustrating with the price the cracker boxes are now. This is another box that the crackers were nothing but broken crackers and crumbs.
I will not stop being a customer because there is nothing like your ritz crackers.
I have the identification from the box:
14MAR24AZ210-41922
[protected]
Thank you for a response.
Gloria Barbiero
5 Judd Drive
North Haven, CT 06473
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Ritz Crackers (18 Stacks) bought at Sam's Club, Gulfport, December 2023.
We have this product in the house a lot. We were buying enough to serve with spreadable snacks we were going to serve at our Christmas parties. It was sad to notice that you have reduced the stacks by between 1 and i/2 to inches in height. Less product and a bit of a higher price. With that idea aside, December 26th I opened the new package of Ritz Cracker...
Read full review of Ritz CrackersRitz crisps and thins
Bought this today 01/02/24 cause they were on sale at grocery and never have tried them before.
Ritz Crisp & Thins
Cream cheese & Onion
I was in need of a light snack.
Serial # [protected]
Boy was I wrong. These things were flat out burnt. Got home and emptied the bag to my dogs and they wouldn't eat them.
Not really a complaint I guess more of an education to myself to never buy these again.
Yuck
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Ritz Crackers Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ritz Crackers. Make it specific and clear, such as "Package Sealed but Ritz Crackers Inside Were Stale."
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The specific product or service from Ritz Crackers that led to the complaint.
- Any relevant dates and locations related to your experience.
- The nature of the issue, whether it's about product quality, packaging, customer service, or any other concern.
- Describe any transactions, including purchase details and receipts if available.
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Overview of Ritz Crackers complaint handling
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Ritz Crackers Contacts
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Ritz Crackers phone numbers+1 (855) 535-5648+1 (855) 535-5648Click up if you have successfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number 0 0 users reported that they have successfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number Click down if you have unsuccessfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number 0 0 users reported that they have UNsuccessfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number
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Ritz Crackers address100 Deforest Ave, East Hanover, New Jersey, 07936, United States
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