Ritz Crackers’s earns a 1.0-star rating from 405 reviews, showing that the majority of snack enthusiasts are dissatisfied with their flavor and quality.
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Crumbly and Poor Taste
Ritz have been my favorite cracker for many years. However, over the past year the taste has not been as good. They used to have a yummy buttery flavor. That is no longer there. Also they break up easily even when just picking them up. They seem lighter and less substantial. I used to be able to use them to scoop dip. They are too week to do that any more. Mondelez needs to study the Schlitz Principle or risk losing many more customers. I have bought my last box.
Weird stuff on my crackers.
I've eaten ritz cracker for years, i've never seen this matter on my crackers. The first roll and found this stuff on it. I threw the box away... Now I need to add dots because your system says my complaint was to short...
Claimed loss: None
Desired outcome: To find out what that strange goo looking stuff on my crackers.
Kept me alive and happy.
Good morning
Thank you for being so inventive and yet steadfast to the traditional Ritz cracker. It has been a lifelong treat for me in ways you could not imagine. As a child I grew up in foster homes, three to be exact. It seemed to be the norm to provide as little food as was necessary so most of us foster kids were under weight and malnourished. The day I joined the Marine Corps I was 6’ 2” at a weight of 111 pounds. The first thing they did was to assign me to the “fat farm” were they put recruits to lose or gain weight. I had never seen so much food in my life. Between the exercises and the food, I put on the weight quickly.
I was in a foster home where the parents kept the money meant to be used for each foster kid and used it for their own reasons. One thing the woman liked was Ritz crackers. She kept those as well as her other foods stashed away so us kids could not get to them or hidden.
One day by accident I noticed where she hid the Ritz crackers in a kitchen cabinet under lock and key. What she did not realize was the bottom of the shelf was lose. When she was busy having her way with one of the sexually active foster boys, I found a way to lift the bottom shelf board to get that box, take a few crackers and put the box back. I ran and hid in the trees and slowly munched my special treat.
She was a vicious evil woman, and her husband was a sadistic scary man. If we did not cooperate with her, he seemed to enjoy beating us with his fists where the bruises didn’t show. But my life saver was, those Ritz crackers, if I had those, I had something special to look forward to. Something I could do that I felt made me the winner over them that made them furious was, I refused to cry. No matter what they did, I refused to cry. They punished me more, but I felt I won. There was a doghouse behind the house, they liked to lock me in without food or water for days. It was Ritz that gave me that little extra strength. To be honest, I preferred to be in there more than anywhere near her.
Well, time changes all things, and I am older, much older. Ritz has taken on a whole other meaning. I don’t have to sneak around out of fear to get them and they are better than ever. I especially like the new flavor “Honey Wheat”. I am afraid that I am addicted. I wonder if there is a rehab. Ha ha
The only restriction is being old and on SSI, the budget is just as cold and ruthless as the foster homes. I buy my Ritz as often as I am able, but each time I enjoy them more.
Thank you.
Lifelong fan.
William Brainard
Recommendation: Don't waste time by not thinking about the simple pleasure of a Ritz cracker.
Good morning
Thank you for being so inventive and yet steadfast to the traditional Ritz cracker. It has been a lifelong treat for me in ways you could not imagine. As a child I grew up in foster homes, three to be exact. It seemed to be the norm to provide as little food as was necessary so all of us foster kids were under weight and malnourished. The day I joined the Marine Corps I was 6’ 2” at a weight of 111 pounds. The first thing they did was to assign me to the “fat farm” were they put recruits to lose or gain weight. I had never seen so much food in my life. Between the exercises and the food, I put on the weight quickly.
I was in a foster home where the parents kept the money meant to be used for each foster kid and used it for their own reasons. One thing the woman liked was Ritz crackers. She kept those as well as her other foods stashed away so us kids could not get to them or hidden.
One day by accident I noticed where she hid the Ritz crackers in a kitchen cabinet under lock and key. What she did not realize was the bottom of the shelf was lose. When she was busy having her way with one of the sexually active foster boys, I found a way to lift the shelf board to get that box, take a few crackers and put the box back. I ran and hid in the trees and slowly munched my special treat.
She was a vicious evil woman, and her husband was a sadistic scary man. If we did not cooperate with her, he seemed to enjoy beating us with his fists where the bruises didn’t show. But my life saver was, those Ritz crackers, if I had those, I had something special to look forward to. Something I could do that I felt made me the winner over them that made them furious was, I refused to cry. No matter what they did, I refused to cry. They punished me more, but I felt I won. There was a doghouse behind the house, they liked to lock me in without food or water for days. It was Ritz that gave me that little extra strength. To be honest, I preferred to be in there than anywhere near her.
Well, time changes all things, and I am older, much older. Ritz has taken on a whole other meaning. I don’t have to sneak around out of fear to get them and they are better than ever. I especially like the new flavor “Honey Wheat”. I am afraid that I am addicted. I wonder if there is a rehab. Ha ha
The only restriction is being old and on SSI, the budget is just as cold and ruthless as the foster homes. I buy my Ritz as often as I am able, but each time I enjoy them more.
Thank you.
Lifelong fan.
William Brainard
Ritz Crackers Complaints 402
Ritz Crackers
Last week I bought 2 boxes of crackers and we were going to eat some and couldn't get one whole cracker out of the pack. They were very white and broke apart. We weren't going to everything tastes better on a ritz that day. I opened both boxes totally and they were the same and tasted stale. I crushed them and fed them to the birds. Wanted to let you know how bad these were. I recently bought another box and they seem fine. I paid 7.00 dollars for the 2. The numbers are27Jun24AZ310-1 0512 and 26Jun2024MS3086. I got them at our local Giant Eagle Super Market. Don' t have a sales slip. Just wanted you to know how bad they were. Thank you for taking my message. We like Ritz Crackers Ida Thompson
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Quality is atrocious!
This was the LAST STRAW! I have overlooked the quality as it has unfolded! However, NO MORE! I always made Ritz sandwiches for guest & the crackers started being more & MORE CRUMBLY! No matter how careful I was! No when I open a sleeve, nearly half of the crackers become crumbs! These are are a disgrace to your company. Find another sucker to get them. I...
Read full review of Ritz CrackersToasted chips
I been buying a family size toasted chips sour cream and onion every week for months. I finally found toasted chips honey bbq, I was so excited. I got the family size bag of toasted chips honey bbq home was salivating at the thought of the new chips, I open them up grab a chip put it in my mouth waiting to taste that honey bbq flavor, Nothing. Put another chip in my mouth and I realized that the bag was filled with the original flavor. Y'all let me down. I'm really disappointed in y'all. That really sucks.
Desired outcome: A family size toasted chips honey bbq.
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Reach out to Ritz Crackers' customer service and provide the product details, including the flavor mix-up. Request a replacement or refund, and share your disappointment with the product. They’ll likely appreciate the feedback and offer a resolution to make up for the experience.
Is Ritz Crackers Legit?
Ritz Crackers earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Ritz Crackers has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Ritzcrackers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ritzcrackers.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Ritz Crackers as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several mixed reviews for Ritz Crackers have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
Ritzcrackers.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Ritz Crackers has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 402 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- The website belonging to Ritz Crackers has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Ritz Crackers. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Handi Snack Crackers 'n cheesy dip
Hello, I purchased a 20 pack of the cheesy dip crackers from Sams club on October 1st. I buy these often from other stores and they always taste fresh. These crackers however are very stale. The taste is horrible, and the crackers are so soft and stale they crumble when you try and dip them. They almost taste and feel like that had been in a very wet area and had moisture in them.
Claimed loss: The box from sams club was $11.98
Desired outcome: I am not requiring an outcome. I just thought you should know how bad this box of crackers was.
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1st time buying and the major contents were crumbs
I was looking forward to eating - Ritz Crisp and thins and Creamy and Onion an Sea Salt as well Ritz Crisp and thins and Salt and Vinger Chips.
As you can see from the picture the content are mostly crumbs which is pretty disgusting. I would like to get a better product and enjoy more whole chips.
Looking forward to hearing from you.
My address is 310 Berrellsa Street Apt 310
Martinez, CA 94553
Phone number - [protected]
Sincerly,
Elise Dal Bianco
Desired outcome: I would like to get a better product and enjoy more whole chips. Looking forward to hearing from you. Replacement of both bags.
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Ritz Crackers
I had read that Ritz had changed their recipe. I read that they get a longer shelf life with the new recipe.
Well, I purchased the very apparent new version of Ritz.
What they have done is turn a once great cracker into a tasteless, thinner, crumbling mess! I opened a sleeve and got 2 good crackers out of all in the sleeve. The rest were completely useless! It was a pile of crumbs!
Way to drop your Ritz sales. There absolutely horrible! And I can now tell when I buy a store brand and there all crumbled, Then it's a Ritz cracker inside the box.
Very disappointed! And you lost my business as well.
Desired outcome: Change the recipe back to the way it was before!
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Ritz toasted chips
I bought a family size bag of the ritz toasted chip sour cream & onion. After opening them that are not what it’s says on the bag. They are plain ritz toasted chips NOT sour cream & onion that it says on the bag. I just spent $8 on this bag and can’t take it back because they are open. I bought this bag on the 9/10/2024 at Pelham Alabama Wal-Mart. They will not accept the bag of chips back because the company put the wrong flavor in the bag. This is not Walmart issue. The only way I can get compensated is by reporting this to the company for help of some sort. I would greatly appreciate some help due to the cost of food is sky high. I am a single mother on food stamps trying to feed my kids. This is the only thing I buy myself because I don't get much money and it doesn't go far. So please send me money or coupon for a free bad.
Claimed loss: $8
Desired outcome: Refund
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Crackers very crumbly.
I have been very disappointed in the purchase of Ritz crackers recently. I have purchased 4 boxes and all 4 boxes have half to third of the crackers crumbled in the package upon opening. I'm not sure if the ingredients have changed or what but this is very disturbing. I absolutely love Ritz crackers and disappointed in the product that I have been purchasing.
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They changed the recipe for longer shelf life. I had recently read about the change. I had the same problem with them. Most of the box were non useable. It used to be a good, tasty cracker. Not anymore apparently!
Live worms in my crackers!
August 10, 2024, approx. 10:30 PM. I opened a stack of crackers and found live worms both inside and outside the stack. I disposed of them in the trash. August 11, 2024, I checked the remain stack and found more live worms! Looking closely, I found a small hole by the end of stack where the crimping sealing occurs. I also found more inside the package. The...
Read full review of Ritz Crackers and 1 comment18 pack
Purchased at B.J.s regularly. Lately the boxes are full of cracked crackers that i have to throw away. They are crumbs. Lose half the package. The store is B.J.'s on Route 463, North Wales, PA This seems to be a worsening issue. It's now to the point that i have stopped purchasing them and have gone to a competitor's product. It's actually odd however that the individual wraps are not torn or in any way damaged but once you open them the crumbs just fall everywhere. You might save half the wrap but that's it.
Claimed loss: The price of the 18 pack. About $10.00 per box over several weeks.
Desired outcome: Would like a refund on 3-4 boxes at least.
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Ritz Crackers seem to have taken the “crack” part a bit too literally lately. Could’ve been worse — you could’ve ended up with just a box of crumbs. Switching to the competition might just be the wake-up call they need.
Ritz crackers
Bought a 4 pack box of crackers. In every wrapped tube of crackers you can't pick them up. They look great, un damaged. However when you pick a cracker up it crumbles in your hand. It leaves only small fragments. Forget about trying to do anything with Ritz crackers unless you put in a food processer to make breading for frying something. Very sad.
Desired outcome: Fix the problem!
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You’ve certainly had a crumbly experience here — could've been worse if you needed them for something other than breadcrumbs. It’s almost like they skipped the "crisp and firm" part in the recipe. Hopefully, Ritz gets back to making crackers that don’t turn to dust at the slightest touch.
Original ritz crackers
I bought a box of original ritz crackers. When I opened the first sleeve there was peanut butter on the edge of the crackers. For people with peanut allergies this is beyond dangerous.There is no notice on the box warning people with peanut allergies about purchasing these crackers and that they may be contaminated with peanut ingredients. I bought these at HyVee in Green Bay WI this week.
Desired outcome: Peanut allergy notice on the boxes.
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Sour Cream and Onion Toasted Chips
We bought several bags of these chips for a party as they are my husband's favorite. However, upon opening them, we found that not one of the bags had any seasoning on them—not even salt. They are supposed to be Sour Cream and Onion, and they are beyond plain. This is the second time time this year I have purchased something that clearly had not gone through a quality control process.
Claimed loss: 50.00
Desired outcome: Replacement Bags or Compensation
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The original
I recently purchased a box of the original Ritz Crackers, my favorite. The code was 14DEC24AZ1 10-5 11:30. upon opening them I found a brownish substance on the edges of the crackers. Looks like dried peanut butter not very eye appealing and questionable as to whether they are safe to eat. Since nothing is inexpensive and I am a senior citizen, I feel that...
Read full review of Ritz Crackers and 1 commentToasted chips veggie
I have now purchased three separate bags of the veggie toasted chips and each and every time I have opened the bag not one single chip is intact. All three occasions. It’s hard to enjoy the chip as I would like due to the size of the crumbles. You can’t dip the chip or put a piece of cheese upon it. I was embarrassed when I opened up the bag for the party I was hosting to find quartered and crumbled chips. They taste so good however it’s hard to enjoy when you can’t get a mouth full of chip.
Claimed loss: Three great bags of chips and money
Desired outcome: I would love an email back detailing they received my complaint, ( [protected]@gmail.com ) coupons, and a bag of the toasted chips veggie sent directly from the warehouse to my residence.
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ritz crackers /garlic
Please be advised that I am a long-time customer, I have purchased my crackers from you folks from my grocery store here in New Jersey
I have noticed that the packaging is not the same and because of this the bulk of the crackers are all broken in the box.
This is not the first time we have noticed this.
Please advise.
Mr. Jeff Lewis
439 Stockton Place
Englewood ,NJ 07631
Claimed loss: 5/14/24Pictures at request
Desired outcome: Refund for 3 Boxes/Large
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Ritz peanut butter crackers 6 pack
I’m a teacher…. My co teacher and I buy these for our students a lot because we work in a very poor area, sometimes this is all they eat in a day. I know this might be minor to a regular person but we bought a package of the 6 pack peanut butter crackers and a couple of them only had 5 crackers in them! We are just asking that workers please be more cautious in packaging these crackers. Thank you for your time in this matter.
Desired outcome: Possibly a few packages replaced for us for having a loss of crackers
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I am complaining about how the past 4 boxes of ritz crackers have been crumbly and broke just putting them in a dish
I have always bought Ritz crackers but have started to buy Town house due to the crumbling and breaking. The crackers still taste great but are a crumpled mess. Hoping we can go back to the old crackers that held together much better My complaint may be too short and looked over but I have heard others complain and you make a great product so one would think you would want to keep it that way Thankyou for your time
Desired outcome: Make your crackers like you use to
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Yes, same issue. Could hardly pick up a cracker without it crumbling. The majority were like this. Very disappointing how your product has gone downhill. Also, prices go up and less crackers. We’ll start looking for something better.
I also have the same problem, each pack is not as full, a lot more space in each bag. You have a problem, product not up to standards, and over prices. If you want to keep as a regular customer , you need to make changes. Thank You . hgtucson@yahoo.com 22AUG24AH218
Original ritz crackers
I purchased a 13.7 oz box of original ritz crackers for our Easter appetizers. Quite a few of the crackers had dry peanut butter around the rim. I ended up throwing the entire box away due to the fact that two of the small children joining us, have nut allergies. I am extremely disappointed. I purchase Ritz products on a weekly basis. I purchased this box on March 29,2024 at Weis Markets in Mountain top PA. Today is March 31, 2024.
Claimed loss: $4.69
Desired outcome: I would appreciate a response.
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Fix problem
Why don,t your Ritz checkers box’s have number of packs on out side of boxes three four packs thank you
Claimed loss: None
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Let’s see if they answer my question or not if than they don,t care about there customers .
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ritz Crackers. Make it specific and clear, such as "Package Sealed but Ritz Crackers Inside Were Stale."
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The specific product or service from Ritz Crackers that led to the complaint.
- Any relevant dates and locations related to your experience.
- The nature of the issue, whether it's about product quality, packaging, customer service, or any other concern.
- Describe any transactions, including purchase details and receipts if available.
- Detail the steps you have taken to resolve the issue, including any communication with Ritz Crackers customer service.
- Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or disappointment.
5. Attaching supporting documents: Attach any relevant documents such as receipts, photos, or correspondence that can support your complaint. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ritz Crackers. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an exchange, or another form of compensation.
7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Ritz Crackers.
Overview of Ritz Crackers complaint handling
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Ritz Crackers Contacts
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Ritz Crackers phone numbers+1 (855) 535-5648+1 (855) 535-5648Click up if you have successfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number 0 0 users reported that they have successfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number Click down if you have unsuccessfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number 0 0 users reported that they have UNsuccessfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number
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Ritz Crackers address100 Deforest Ave, East Hanover, New Jersey, 07936, United States
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Ritz Crackers social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 02, 2024
Most discussed Ritz Crackers complaints
Crackers broken iiin boxRecent comments about Ritz Crackers company
Toasted chipsOur Commitment
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