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Hostess Brands Complaints 807

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8:35 am EDT
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Hostess Brands Strawberry two pack cupcake

Bought your strawberry cupcakes couldn't even eat them they were disgusting. The cream you put in middle of cupcake was awful what is it anyway? Go back to original recipe this is not eat will buy again. Could not eat the cupcakes as far as I am concerned I threw them in garbage . The filling use to be ample and creamy this was not. Be a long time before I waste my money again they were not worth the money I spent

Desired outcome: Improve recipe put back the way they use to me

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4:00 pm EDT

Hostess Brands Twinkies quality

A couple of weeks ago the wife bought a box of Twinkie’s. She thre hers in the trash with one bite. I ate a complete Twinkie then threw the rest into the trash.
They taste something near rancid . They are sticky and gummy and glue like. They stuck the the roof of the mouth. They are not the same as they were some years ago. We used to buy them regularly from the Hostess day old store and were still very fresh and good. Haven’t seen them in years. Discovered them in WalMart. Never again.
Tried to complain to Hostess in their website but it never let me submit the complaint..
They want to know your name, address and phone number and want to load you up with cookies.
I am deciding I’ll never get s refund.

Claimed loss: $13.00

Desired outcome: Refund

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5:54 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My friend bought me the chocolate cupcakes yesterday. From the local Cumberland Farms here in Massachusetts. I proceeded to eat one because let’s face it. They are good. upon taking a bite of the second one. My stomach didn’t feel right and I had the package in my hand I saw the date on it said sell by June 17, 2020 I was immediately alarmed Because it i...

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Is Hostess Brands Legit?

Hostess Brands earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Hostess Brands to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Hostess Brands is known for their high standards and safety. If you're thinking about dealing with Hostess Brands, it's wise to check how they handle complaints.

We found clear and detailed contact information for Hostess Brands. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Hostess Brands's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Hostesscakes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hostesscakes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Hostess Brands as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Hostess Brands and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Hostess Brands has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 807 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Hostess Brands. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:28 pm EST
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Hostess Brands Hostess strawberry cheesecake baby bundts

I bought a box of Strawberry Cheesecake Baby Bundts snackcakes and two were already open. They were hard and stale. Wasn't going to make a deal about the 1st one , just threw it away. But, then I found another one so I decided to take a picture of it and bring it to your attention. The other 6 were good and fresh, but for some reason 2 of them were open and stale kind of hard.

Desired outcome: I would like a refund or fresh box without any being open, because we actually enjoy the taste of these.

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11:42 am EST

Hostess Brands Powdered mini donut

I eat a pack of these almost every morning since I don't have time to eat breakfast and for some reason this morning when I opened the pack and took a bite of the first donut there was a overwhelming taste of plastic and chemical like taste. I had to immediately spit it out. I smelt the remaining 5 and realized the smell is admitting from the package. I cannot get this horrific taste out of my mouth whatever I do. I'm so relieved I did not swallow the donut however I am disappointed and frustrated that I may have exposed myself to something harmful.

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6:22 am EST
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Hostess Brands Hostess Jumbo Honey Buns

I've purchased this on February 6th 2024

and found a human finger nail in it. This is unacceptable and would like an apology as well as a refund regardless of the amount I've paid. The serial numbers is

[protected]:27 12

Date on package Best by March 12 2024

Desired outcome: Id appreciate a response and Refund as well as an apology

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3:30 pm EST
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Hostess Brands Hostess donettes powdered mini donuts stale!

10 oz mini. Powdered donuts. Just purchased at Walmart N. Versailles, Pa with a sell by date of March 22 2024

L011724017 06:59 0K

UPC CODE [protected] 4

JUST PURCHASED THIS AFTERNOON, OPENED THEM AND THEY ARE HARD AS A ROCK... SUPER STALE AND DISGUSTING!

WHAT AN ABSOLUTE WASTE OF MONEY!

This is the 2nd bag now that I've purchased and has been stale, I thought the first bag was just a fluke.. but obviously not. You guys at Hostess need to get better quality control.

I'll never purchase another bag of your products again.. can't trust that it will not be stale

Claimed loss: $15

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5:55 pm EST

Hostess Brands Fruit pies and donettes

I grew up on hostess and Dolly Madison products. My uncle used to drive a Dolly Madison truck to deliver to stores. Every product made by hostess and Dolly Maddison then were fresh and tasted wonderful. It seems like pure fraud to put out such a gross inferior product under the Hostess name. There is nothing about the new Hostess that tastes anywhere like the original. After trying their donnettes and lemon pie, I have never spent a penny on them. Little Debbie and Entenmanns are far superior. It's insulting to think that these products are in the market when they taste like chemicals.

Claimed loss: 10.00

Desired outcome: Refund

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4:51 pm EST
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Hostess Brands Hostess little debbie cupcakes

Several weeks ago, a box of 10 little Debbie cupcakes was purchased. When eating 2 round items that look like pills was found in 2 of them. It was maybe the 5th and 7th one eaten. I have a picture of them and will try to attach to this complaint.

If I can't, where should I send them?

You, FDA, the police?

I still have the 2 items found in cupcake.

Claimed loss: What is normal for your response to something like this.

Desired outcome: Could not attach photo!The box had a use by date of 12-10-2023Other # just below date, K092424000259 13 25 19Outcome to be determined later!

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5:59 am EST
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Hostess Brands HoHos

I bought a box of individually wrapped HoHos and the first two I ate were great, but all the rest are dry and taste stale. I bought the box on Nov. 9, 2023. I really like HoHos and will buy more. This is the first time I have ever had trouble with A Hostess product. I bought the HoHos at Menards in Madison, WI. The best buy date is Dec. 6, 2023. K092723000 270 2036 H is the number beneath the best buy date.

Desired outcome: I would not mind having a coupon for more Hostess products.

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6:59 pm EST
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Hostess Brands Donettes/hot cocoa & marshmallow flavor

On November 8th I pick up a bag of Hot cocoa & marshmallow flavor donette from the store. They were very deceiving. all i tasted was a chocolate donut with sweet icing on it. Definintly no marshmallow flavor at all, nor any hot cocoa flavor. I wont be bying any more of the flavor donettes you offer, unless i know someone who has purchased them and has a good review on them. Certificate code is [protected] 750311 code on top of receipt is [protected]

Claimed loss: The $2.50 cent i paid for them.

Desired outcome: Please refund the $2.50 i spent on them. I will conitnue buying the regular flavors. Pat Henson 1045 Shiels dr. Corpus Christi, Tx 78412

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8:59 am EST
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Hostess Brands Chocolate donuts

The package of donuts I bought only had 5 donuts and not 6 that normally come in.

These are chocolate donuts, and package was never opened.

I bought them November 9, 2023 at the BP gas station in montrose, Illinois.

I would like them replaced please.

I don’t know how you do this, but I would try whatever way you can to replace them. I have never had this problem before. It looks like a manufactured error.

Thank you,

Angela Powell

BP employee.

Thank you

Angela Powell

Claimed loss: $2.55

Desired outcome: Replace package of chocolate donuts

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11:24 am EDT
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Hostess Brands Hostess Iced Devil's Food Zingers

I purchased a box of Zingers at Meijer 36600 Van [censored] Ave, Sterling Heights, MI 48312 om 10/20/23 approximately. All the packages were open on one end. The cakes were stale and depending how old they are could have bacteria on them from being open for a period of time, that could make someone sick. The high cost of Hostess the Quality surveillance on the packaging line should be monitored more closely. I would like some kind of resolution.

Desired outcome: The company can read the complaint and decide how to resolve.

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2:32 am EDT

Hostess Brands Hostess powdered mini donuts

Oct 19 th 11:30 pm . Went to Walmart grab my daily bag of donuts to eat on way home , been eating them for 57 years , First time I took a bite and spit it out the window. It was hard and gross . I thought ok I try 1 more just in case , but nope had to spit it out . I get home to look for date on bag WTF it says Jul 26 2023! Wow Really July your merchandiser if you have sucks .

Desired outcome: Reimbursement . I want a new bag .Thank you

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1:02 pm EDT

Hostess Brands Zingers

I purchased hostess zingers about september 30, with an expiration date of oct 17, 2023. I was very disappointed, they were the driest I have ever ate. I was thinking maybe only one, but the whole package was dry. I have had these in the past and they were very moist. This batch was very dry. I purchased them ate the dollar general in hewitt, texas.

Desired outcome: Make them more moist.

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2:47 pm EDT
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Hostess Brands Ding dongs

Ended up in the ER last night. Went to our monthly food bank & received a pack of Ding Dongs. Ate 1 was ok little stale, started to eat another & got this horrible chemical taste & immediately spit it out & forced vomiting. Within an hour, the bottom of my tongue on the left side started swelling & noticed a purple lesion on the right side of my tongue where I first tasted the chemical also another lesion on the back upper side of my tongue. Drs treated me with steroids & Benadryl sending me home on more

Desired outcome: An investigation on Hostess Ding Dongs products is NEEDED ASAP I am not the only one who has experienced this from that product! I have spoken with a couple friends who had similar happen after eating Ding Dongs in the past 3 months

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10:56 pm EDT
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Hostess Brands Hostess Chocolate creamy filling cupcakes

On 10/10/2023 i purchased a package of Chocolate creamy filled cupcakes, Best By Nov/10/2023, K0901 [protected] ; 34 L11. I was very disappointed when you changed a 10 pack for 8 pack, awhile back. This package, the cupcakes were smaller than usual and just a small dot of filling for the same price of $3.48 at Walmart, Camillus ny store. I will no longer be purchasing this product as you know times are tough for everyone. I'm a senior and living on a fixed income and do like a treat now and then, but my snap benefits have decreased and i don't like that products are decreasing in size. Just can't afford to waste my funds and get less at a higher price.

Thank You for your time with this matter.

Desired outcome: Would like a refund as the product has completely changed.

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Chocu
US
Mar 13, 2024 4:53 pm EDT

The chocolate cupcake was the best. Now I have bought them at different places hoping to run across some good ones, but I never did. They are hard and dry and always taste stale. I understand that they are smaller, but they don't taste good anymore. Even the icing is nasty.ls there any way you can get the old recipe and go back to the old original cupcake.

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8:45 am EDT
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Hostess Brands Twinkies and ding dongs

I purchased a box of Twinkies and upon opening I found three Twinkies were not wrapped, dried out and solid as a rock. One had a partial wrapper on it but was also rock hard. I called the Hostess hotline and was told that this often happens if a wrapping machine malfunctions. I was mailed a coupon to cover my cost. With the coupon, I purchased a box of Ding Dongs. Upon opening the box, I discovered about half of the Ding Dongs were not sealed in their individual bags and were dried out. I will no longer purchase ANY Hostess products due to their extremely LOW or NONEXISTENT Quality Control.

Desired outcome: Don’t send me any more coupons, fix your QC.

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10:38 am EDT
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Hostess Brands Hostess chocolate donettes

I purchased a bag of chocolate donuts hostess brand this morning they were not due to expire until oct 12 2023 I ate a few of the donettes but noticed that there was hair growing under one of them. i still have the bag of them i am infuriated what if my daughter would of ate some of these and became sick! the numbers on the back are oct 12 2023 K [protected] 00:04 D3

the sku is [protected] 0

Desired outcome: I would like my money back and free donettes that are not molded, i will inform what location and store they were sold from if desired.

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12:33 am EDT
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Hostess Brands Devil's food zingers

I bought a box of Hostess Iced Devil's Food Zingers tonight, Sept 20, 2023 at Walmart, store #01491 at 1500 N. Jefferson Way, Indianola, Iowa at 18:59 CDT for $3.48. There were only 9 cakes instead of 10. The box was not damaged or opened & the nine cakes were still individually sealed. The bar code is

[protected] 1. The code on the side of the box reads:

Best by Nov 16 2023

K [protected] 24516:30 S

Desired outcome: Either a full box or a refund.

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About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Strawberry two pack cupcake was posted on Aug 31, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 807 reviews. Hostess Brands has resolved 6 complaints.
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  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
    Click up if you have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number
    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
    Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number
    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 07, 2024
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

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