In the process of renewing my mortgage, I noticed a Rogers account filed as derogatory. I believe this account was settled and my review of payments made to Rogers supports my claim.
I have been reaching out to Rogers for over two months with no help at all. I have spent countless hours on hold, hung up on and treated poorly. I have been a loyal Rogers customer for twenty years and I am so angry, disappointed and taken advantage of because I am chronically ill. Rogers refuses to show me proof of this supposed debt and refuses to verify their accounting records. Payments were made through in-store Interac and not tied to specific accounts, I had more than one account for no good reason, I assumed all my services were under one account.
I have my banking records to show my payments and based on my calculations there should be no outstanding debts. Rogers Credit Operations told me that they wouldn't help me and I should "forget about it". I refuse to because it is impacting my credit rating and ability to secure a better mortgage interest rate. This is a serious matter and Rogers doesn't care. I don't know where else to turn.
Desired outcome: Remove the derogatory account if Rogers is unwilling to work with me to figure it out.
Hi,
Thank you for getting back to me. I am trying every and all avenues to get in touch with anyone at Rogers who can help me. I honestly thought that given the impact Rogers actions or non-action is having on my life it wouldn't be this difficult to find someone willing to help. I may be just one person, but I am sure I am not the only person feeling beaten down by a big corporation. I hope you can connect me with the right person.
I am not all that familiar with the Rogers Community Forum. Do I just post something? Message someone?
Sincerely,
Angela