Rogers Communications
Reviews and Complaints

I been a loyal customer for about 13 years. It's been Several months With no WiFi . I reported and it's been already a week and still the same. No answers on when this is gonna be fixed. Associate Patric ID 630849 smiling as is something funny when I asked when this is gonna be resolved. HE said : There's NO warranty when this is gonna be fixed. From 24 to 48 hours. I said already passed that frame of time and I insisted for an answer and He just keep telling me like smiling as I am saying a joke. This is serious and EXTREMILY FRUSTATING ! Tonight I just spent 1 HOUR AND 45 minutes over the phone !

I dealt with thiese guys, and they are just nuts..

https://m.facebook.com/story.php?story_fbid=1945624768996530&id=100006470762414

3 plus weeks ago I requested to package to switch from vip to basic, 3 weeks later I'm still paying 4 vip, after being quoted 115 for new service I called feb 20 to ask wtf then told a supervis0r would call me back 10 to 15 mins on fri the 19 today it is now tues the 23 feb 2016 I finally called back to ask WTF?
rogers has completely screwed me finally after 3 plus weeks my package is changed, but 40 $ more than quoted I have lost count of h0w many times they have abused me and messed up my bill over charging me for more than 1 plus yrs every billing date I call to get it corrected

can anything ever be done regarding this
JOHN TREFFRY /ROGERS ACCT #[protected]

Acct # [protected]
I was told in the when I started with Rogers that I would have NO contract and would have a bill of 157.00 a month to switch from bell
I cancelled Rogers on Dec 21 2015 paid the bill of 914.42 on Feb 11 2016
I was then sent a bill for early cancellation fee of 99.42
Why would I pay for a early cancellation fee if I did not have a CONTRACT
.I was informed that the contract was added in Sept 2015?
I would not have agreed with a contract at all just the amount I was told
I was over billed for 2 months and no credit received towards that overcharge which apparently I was contracted for.
I Need an explanation why I have to pay another 100 bucks for cancelling a service
I will be making a complaint to The CRTC on how Rogers handles there customers I was o the phone for 1-1/2hrs to cancel my service with back and forth to many different reps to finally after almost 2 hrs on hold got it cancelled
in which ROGERS still proceeded to charge me fee's
I don't not agree with this fee and would like to at least be compensated by not having to pay for the Cancellation fee at least for my time wasted on the phone and or the contract issue.
Adding insult to fuelled frustration I was on the phone again today which is Feb 16 2016 for over an HOUR trying to get this resolved and then hung up on
Very unacceptable and VERY POOR CUSTOMER SERVICE
I will be putting this out on social media so everyone can see what Kind of Company this really is If they don't already know.

My husband and I received multiple calls from a Rogers Salesperson. He promised a bundle with unlimited Internet, phone and VIP TV along with a Pvr.

He also promised that the Price for 2 years would be $115. The salesman also said that he would take care of my cancellation with Bell for all of my services. I asked for an email before I accepted. That never came but last Friday Rogers showed up for installation.

I called Bell to confirm that Rogers had sent in a request for my cancellation. I was advised that Rogers only cancelled my phone line because their install depended on the line being transferred. Bell continued on to say that they will then process my other cancellations but I am obligated to pay them to the end of the month. This would turn out to be my first financial loss on this transaction.

The install that was done included the basic tv package with no Pvr. I spent a long time on the phone with Rogers with my call escalated to the "Management Office". The Management Office staff tried to make me a Deal -$115 for the first year then it increases to $144 after 12 months. This deal included a Pvr. I was fuming because I switched expecting to pay 115 for 2 years.

I tried to get back my old package at Bell but by then I lost my loyalty discounts so going back did not make sense.

On Saturday the Sales office supervisor called me and advised that on Monday he will turn on the VIP TV package and that I should not talk to anyone from the Management Office since he suspects it is someone trying to make a sale to me.

On Monday I spoke to the Supervisor who said he'll fix it from the back end immediately. After that the sales office stopped taking my calls.

I had advised the Management Office that if by Wednesday they saw no change made by the Sales Office that they should turn on the VIP Package and I would have to pay the increase from year 2. On Thursday it was turned on but with no Pvr. I called Rogers and was told that I need to pay 24 dollars a month if I want the Pvr. I declined...I cannot afford that. I cannot seem to be able to get through yo the Management Office. I was told tonight that the person I talked to cannot transfer me.

In summary, responding to a telephone offer has placed me in a worse financial situation for the next 2 years. I no longer enjoy a Pvr and I don't know for sure what I will be paying since I have no final offer.

Rogers telephone sales is not to be trusted and the customer service is not able to deal with scammed customers like myself.

To rectify this situation I would like Rogers to set my contract to 115 per month for 2 years as was promised and to give me the pvr service. More importantly I would like Rogers to ensure people who are making fraudulent sales pitches to be penalized heavily so others do not have my experience.

my bills have been incorrect for the past 2 years as im overcharged every single month in london ont . i have recieved terrible treatment from the rogers stores and the customer service depts and also the ones that go to fix and instal things. 200 dollars a month for services that arent what they say especialy tv where you cant look ahead any further than 5 days for upcoming shows and they promise 2 weeks which has never happened . i have had it with this company and would rather go without than keep getting overbilled every single month . i also dont appreciate the 90 minute wait when i call either as thats the norm with them along with the constant outages. ive paid my bills and i regret ever having rogers services.

Company offered a free sample in exchange for taking a Rogers customer satisfaction survey if I paid shipping costs. They then sent a confirmation email. It included 8 pages of tiny print, embedded in it was a statement that they enrolled me in the full program and would start sending the product unless I cancelled. I did not see this in the email but received a VISA bill with a huge charge on it. In response to my complaint and statement that I did not want it, they told me the expiry date for return was over. I did not even receive the product (the trial and the months supply that was sent along with it) in the mail until the expiry date was over! I believe this is unethical and immoral. They are taking advantage of the fact that people don't read the small print. Furthermore, there was no packing slip or instructions for use of the product and a reminder that the program would continue.

Rogers has a cell phone tower in my town and it has been there for approx.2 years. This past summer it was fitted with a blinking strobe light on the top - - for air traffic safety? I live 1 km away from it on a hill therefore it is eye level. I can also see this strobe light in every direction 25 + km away - a little intense I think. There are other towers (non-blinking or red lights) in the area and in town and none of them are as annoying as the Rogers tower. I have called Rogers 3 times regarding this issue and no one has been able to give me a phone number or person who I can talk to. I am pleading with the company to turn it down as my sleep and backyard time is not relaxing anymore. It is very annoying to have a blinking light in your bedroom at night - the curtains always need to be closed and I don't even have backyard neighbours! I would suggest a non-blinking light or maybe something of less intensity.

Rogers called me (unsolicited) to suggest that I upgrade to their new IGNITE bundle and proposed me a few changes. I went along with their proposal. When the technician came to make the changes, I noticed there was one cable box he missed to upgrade. He told me it was not on his order sheet. I called customer service at Rogers to complain and eventually was connected to the manager who told me there's nothing they can do, and there's nothing else I can do either. They will not locate the girl who called me in the first place or listen to their supposedly recorded phone conversation I had. I was told my contract is for 2 years and I even cannot go back to what I had in the first place before they approached me to change my service.

There's no accountability at Rogers. I just wish there's a way where one can go back and listen back to the proposal and conversation that took place originally. The girl was supposed to email me the proposal but I never received any email.

TSN has be broadcasting F! for years and much to my surprise, after the summer break has ended, instead of showing F1 they are showing TSN4 English Premier Soccer! I could not believe my eyes; I would rather eat dirt than watch soccer. How can you switch mid stream especially since there has been no racing for the past three weeks and just when all the F1 fans are looking forward to getting there F1 fix back...Soccer. Also, I have a friend who lives north of the Alcona region and his TSN switches after a commercial from 1 to 4, what is the logic behind this. I mean at least he gets to watch some of the F1. This is what I think; this is a ploy to get subscribers to upgrade their package to they can get all TSN's so they get to watch their F1, for a price. This just smells bad to me.

We been with Rogers omg longggg time customer we got two cell phone lines and Internet and we were trying to get third line for my son just basic one but they wouldn't give us a line no less then $45 monthly
I'm on budget just want basic line talk and text still can't have it and guy says he will call at 8pm he never calls back wife calls again talks to another guy he says I have to be there account holder ok call u back between 6 or 8 pm he too never calls back I wait for them after coming from work no one calls and we call back again and talk to another guy again he tells us hole bunch of completely different staff basically they're all saying different things but nothing ever happens roger now very bad customer service and bad customer service they're not like how they used to be

Rogers came and ran a new line to my house, the man that ran the new line said someone would be back to bury the line in a couple of weeks it has been over two month's now and nothing has been done, i'm afraid that the line will get run over by the lawnmower.I would appreciate someone from rogers cable to get back here and bury the line before it get's destroyed, thank-you . My account number is 232-[protected]

Rogers is my TV provider but any time they televise a commercial that has anything to do with one of their products (Mobile, TV, internet or particular Specialty Channels) the volume on the TV is increased to almost twice the normal volume, it only happens with Rogers commercials no others.

I called support in February 2015 and I let them know I could not access my bills online from July 2014. I was simply asking for a reprint of these bills. The website clearly states I can go back 8 months to view or print any bill. After numerous hrs(30) spent on the phone with 12 different customer support reps and 4 manager, 1 ombudsman, 1 office of the president manager and several chat technicians (I also was disconnected 6 times and only one person called back.) this is my resolution: (from the office of the president) "All your bills has purged from our system but it is your fault because you didn't read the fine print on the back of your bills which clearly states the customer must notify Rogers of any missing bills within 90 days" ...Thats it? My fault not Rogers tough luck. So now what do I do? Leave! But I will be taking at least $100, 000 with me...that's what I would have paid over the next 20 years not including inflation. I was with Rogers since 1997 and have 3 accounts approximately $400.00 a month, and this is the solution I was offered. Really? Baby boomers like myself are the ones who mostly use the complete rogers package, most of us don't care for streaming. We are also the ones who pay bills on time. The reason I needed to se my bills in the first place was so I can dispute services never ordered by me and to dispute labeling of plans. 1 year ago Rogers had plans called Extreme and Extreme plus booth were unlimited when I was sold the plan, but some how the name of the plan changed with limits without informing me. I would advise any Rogers Customers to review your bills because they have grandfathered old plans that are cheaper to day. The equivalent of my plan was $20.00 cheaper a month, but they didn't tell me this...so check!

As of this Morning, March 26 2014, I am still unable to view my bill online.

Bought a cable package, few months later, I found out I had been paying for another package that I never authorized. Called them and the rep said, "somebody called and bought it". I said, "I didn't call and my family didn't call because we don't need these channels, and even we don't know these channels. No answer. I requested to send an investigation, which would take 3 weeks. Now six weeks, no reply, no clue. Every time you call them, the agent says, " I don't know." "Okay give me a manager." The agents say, "Okay, they are busy. I am going to send an email." Most of the managers are thieves, they will call you back and after one ring, they hung up, and right a note, "I called the clients, not available".
These thieves and scammers have bought Toronto Sky Dome and trying to buy more business. No other cable companies exist in this Democratic Free Enterprise, because of the big Senators.
Today, one of the ministers says in Ottawa, "We are not a nation of savagery and violence, in our society, law and justice prevails." ###, they are just fooling the gullible Canadians.

Stop airing so many commercials on every channel, we already pay far too much for cable service to have to watch this nonsense that only lines your (Rogers) pockets.

Stop airing your (Rogers) own shilling commercials day and night ad nauseum, we already know that you are the cable television monopoly in Canada, which should be illegal, and criminal, and Rogers should be prosecuted for breach of fair trade.

I have had continuous issues with Rogers regarding my service, bills and charges. I have tried to change packages to lower my bill time and time, but it does not appear to work. They lock my cell phone if I do not pay in full, and do not credit for the time they have done this. As of February of 2014 my bill was to be back to 0 balance as I was told my an agent of the company. I always make a payment but may not be in full as the bill is always so high. I have recently contacted them to change my packages and disconnect some of my services so that I do not keep being charged these amounts and I was told it was not possible to do so. This makes no sense as i am trying to lower my bill and not have to keep paying the high charges but they will not allow me to at this time so my bill just keeps increasing! I want to cancel with them and it is not affordable. I cannot do this without paying the full amount owed but yet I am still being charges the high monthly fees and for service I no longer want. What can be done about this? Thank you.

Not until I have browsed for any relevant
complaints against Rogers Wireless today, it’s blindsided for me to know that
many seem to have tough time with Rogers. I heard friends of mine had mentioned
about how bad the Rogers customer service could be once you would ask them for
cancellation/ swapping between services, reviewing billing issues…and so forth.
Not to mention that they were all “loyal” customers for at least 5 years. For
me, I have subscribed a wireless phone service with Rogers since 2007. Since
last few years, the customer service of Rogers has been rotten. There are some
nice representatives; however, others are just either frivolous or provocative
to another extreme while describing my questions/ issues.

Hey, I don’t think most customers have grudge with
you or with Rogers. Why some of you work and act so furiously to the customers?
You don’t like the job, get another one if there was another foolish employer
located around you, or try to win a 649 lottery!

When I have checked my Rogers account, there’s a
hidden charge on my current bill which I never requested it; isn’t it ridiculous?
In the meanwhile I tried to go live chart, and got disconnected 3-4 times when
I finished filling up the verification form.
So I had to speak with someone from the billing
department over the line. I was being put on hold twice, but it was fine as I
thought if the issue could be solved.
Once I eventually spoke to another staff, I had to
re-state the whole issue again.
I was trying to inquire the reason of that hidden
charge. She then raised her tone as if police questioning/convicting some kind
of suspect. She didn’t even say who she was.
I am not trying to take any “advantages” of Rogers
or trying to fuss over my concern. I mean what kind of “advantages” could
Rogers have for their loyal customers, unreasonable charges?

We do need more competitors from the U.S. or
overseas; most of our U.S./overseas friends would probably tell the same thing:
Canadian wireless carriers are sheltered in a cradle; they face
almost no competition. In our case of wireless phone service, “we don’t get
what we pay for” and “price doesn’t match with quality”.

When i returned cell phone and i had a right to and got black berry and she pissies around with it and says do u want me to show u how it works like im a idiot and i said no and she said oh thenn here u go fine cya and i said ya seeya later then and i went to school with her in 1999 she thinks she can talk to me like that but she cant i thought the outher women sara brindley was the manager there she was helpful and calm and nice the other girl foster was cold and i was like ur not ahead of her and she was like no im just sale she is mannager and i was like that is fed up u should be ahead mannager the lady that shawna that i picked up when she was there briefly was that when she hung up she told sara that now there getting to relise that shawna forester accualy works there so that tells you that it is porly ran>

I have found there’s an extra charge on my current
billing statement. I have no idea where the administration charge coming from
in which I didn’t even get notified by Rogers in regard to the charge.

So I called the toll free line of Rogers customer
service, no clue whether some staff representatives working there are awaked or
unconscious. They weren’t trying to cool down the issue rather to escalate it;
maybe they do it purposely due to the mistreatment by their supervisors/ management level? By the way it was so hard for me to listen why they were talking over the phone; the line was choppy and the sound quality was raucous.

Anyway I then spoke to a few more staff rep./
managers; it took me 2 hours straight from the time I was connected! The talk
didn’t work things out at all afterward. They kept repeating the lines on their
“script”. Some automated flesh recorders they are!? Lastly, I talked to a
manager/ supervisor of billing department; they were unapologetic
but decided to take part of the charge out. I meant why they could just put the charge on my bill without explaining the reason to me.

Their rocket stick is just….faster than the speed of snail.

My family members and I have been Rogers customers for more than 6 years. Others had already switched to another carrier.

Is this a pirate/scamming company/a corporation from a totalitarian country? All in all we need more competitors in this field.
In fact, most customers don’t like arguing things with
their service provider; it’s just about what goes around comes around.