I live in a condo - under a bulk agreement - I have a 1 pcr - digital and 2 nextbox and have had for 7 years - up until a year ago I had no problem - the 2 nextboxes are free with the contract and I pay $9.05 for the pcr - in the last year - I have many problems with the pcr box - they send a new one - use that for a month then have to replace - they did send a technician - said they sent the wrong box - he brought me the right box - took the incorrect one back - and then one showed up at my condo door the next day... I sent 2 boxes back rogers confirm they have received the boxes... But was still on my bill...
Last night I received a call from office of president - he was going to help me out - assigned to my account - after hanging up front him - all my boxes were disconnected and I received a contract for $319.00 and a monthly payment of $20.96 - my situation has not changed - and this morning my bill is $800.00 -
For what - I still have my original boxes - I never agreed to another contract -
Please help - this has been going on for almost 2 months - thanks in advance linda alderson
Confidential Information Hidden: This section contains confidential information visible to verified Rogers Communications representatives only. If you are affiliated with Rogers Communications, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.