CB Telecommunications Rogers Communications Internet, TV and home phone

Rogers Communications review: Internet, TV and home phone

Kartik Subramanian of Toronto, CA

Feb 28, 2024 8:18 pm EST

Verified customer

Resolved

Replied

Featured review

I spoke with Mr. Yugal on Feb 02, 2024 at about 6 pm regarding my new plan as my old plan was coming to an end on Feb 16, 2024. The confirmation number given by him was I2171756191. I requested him to record the conversation saying the whole plan from beginning to end and I have also repeated the plan clearly. If required, I would request you to check the recording. I was given the plan as follows:

Plan starts on Feb 17, 2024 as there is no confusion in billing if started earlier. Regular billing cycle and no change. Two year contract ends on Feb 16, 2026

Plan includes the following:

Internet - 1.5 Gig - unlimited

TV: Ignite Starter - 36 Channels

Home Phone with the following:

International call - 960 minutes

Unlimited North America wide calling (USA & Canada)

+Call Transfer

+ Call return

+Voice Mail

+Call Display

+3 way Calling

+Call Waiting

+Online management

all in total $119.99 + Tax = $134.47 per month.

To my surprise when I see the invoice North America wide unlimited calling was not there and $10.00 charged for International calling of 960 minutes. The invoice is for $129.99 + Tax = $146.67.

I would request you to check our conversation, include the missing Unlimited North America wide calling, credit $10 towards International call of 960 minutes and make the invoice for $119.99 + Tax = $134.47 per month for the two year period till Feb 16, 2026.

I did call the billing today evening (Feb 28, 2024), spoke with Audrey who could not resolve the issue and said that he will put me on to his superior and dropped the call. To start with I did tell him that if the call drops, please call back.

Today I will pay the invoice in full and would want to see the credit of $10.00 + Tax in my next invoice.

Awaiting to hear from you resolving this issue at your earliest.

Desired outcome: Need the plan that was agreed upon on Feb 02, 2024

Confidential Information Hidden: This section contains confidential information visible to verified Rogers Communications representatives only. If you are affiliated with Rogers Communications, please claim your business to access these details.

Rogers Communications response

Mar 02, 2024 1:26 pm EST

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

File a complaint Write a review

View all Rogers Communications contacts

Hello,

Thank you for sharing your recent experience on this platform. It's disappointing that the offered North American wide calling and international call 960 minutes add-on got dropped from the bundle. We want to investigate and take steps toward a resolution. Please contact us. For your convenience, we offer several ways to get in touch at rogers.com/contact, including connecting with us through our Community Forums.

For your privacy and security, you should avoid sharing your full name, telephone number, account number, reference number, etc., on public forums like this. If you can't edit them, please consider deleting this post for your security.

Regards! RogersHelps! ^ms

Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments

Add a comment

Rogers Communications - fraud/misleading csr 62

Rogers Communications - rogers wireless contract transfer 1

Resolved

Rogers Communications - unusual billing charges and poor customer service 12

Rogers Communications - disconnect home phone with no authorization! 8

Rogers Communications - free gift offer is a scam! 18

Rogers Communications - free preview billing scam? 1

Resolved

Rogers Communications - charges and changes requested 1

Resolved

Replied

Rogers Communications - Billing and services

Resolved

Replied

Rogers Communications - unsolicited text messages by tmg sms 2

Resolved

Rogers Communications - Shipment were not received

Resolved

Replied

View all Rogers Communications reviews and complaints

Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834
+1 (855) 381-7834

Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7834 phone number 2 2 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7834 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7834 phone number 1 1 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7834 phone number

33%
Confidence score

Customer Service

+1 (416) 935-5555
+1 (416) 935-5555

Click up if you have successfully reached Rogers Communications by calling +1 (416) 935-5555 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (416) 935-5555 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (416) 935-5555 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (416) 935-5555 phone number

International

+1 (888) 764-3772
+1 (888) 764-3772

Click up if you have successfully reached Rogers Communications by calling +1 (888) 764-3772 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (888) 764-3772 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (888) 764-3772 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (888) 764-3772 phone number

United States

+1 (800) 787-7953
+1 (800) 787-7953

Click up if you have successfully reached Rogers Communications by calling +1 (800) 787-7953 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (800) 787-7953 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (800) 787-7953 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (800) 787-7953 phone number

Chinese Language

+1 (800) 575-9090
+1 (800) 575-9090

Click up if you have successfully reached Rogers Communications by calling +1 (800) 575-9090 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (800) 575-9090 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (800) 575-9090 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (800) 575-9090 phone number

Pay As You Go

+1 (877) 559-5202
+1 (877) 559-5202

Click up if you have successfully reached Rogers Communications by calling +1 (877) 559-5202 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (877) 559-5202 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (877) 559-5202 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (877) 559-5202 phone number

Billing & Payments

+1 (855) 381-7835
+1 (855) 381-7835

Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7835 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7835 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7835 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7835 phone number

Wireless

+1 (855) 381-7839
+1 (855) 381-7839

Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7839 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7839 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7839 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7839 phone number

Internet

+1 (855) 381-7838
+1 (855) 381-7838

Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7838 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7838 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7838 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7838 phone number

TV

+1 (855) 381-7836
+1 (855) 381-7836

Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7836 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7836 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7836 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7836 phone number

Home Phone

+1 (855) 381-7840
+1 (855) 381-7840

Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7840 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7840 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7840 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7840 phone number

Home Monitoring

+1 (866) 210-4059
+1 (866) 210-4059

Click up if you have successfully reached Rogers Communications by calling +1 (866) 210-4059 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (866) 210-4059 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (866) 210-4059 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (866) 210-4059 phone number

Internet, TV, Home Phone, or Home Monitoring

+1 (866) 727-2141
+1 (866) 727-2141

Click up if you have successfully reached Rogers Communications by calling +1 (866) 727-2141 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (866) 727-2141 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (866) 727-2141 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (866) 727-2141 phone number

Small Business

+1 (800) 958-5000
+1 (800) 958-5000

Click up if you have successfully reached Rogers Communications by calling +1 (800) 958-5000 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (800) 958-5000 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (800) 958-5000 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (800) 958-5000 phone number

Enterprise & Medium Business

40019
40019

Click up if you have successfully reached Rogers Communications by calling 40019 phone number 1 1 users reported that they have successfully reached Rogers Communications by calling 40019 phone number Click down if you have unsuccessfully reached Rogers Communications by calling 40019 phone number 2 2 users reported that they have UNsuccessfully reached Rogers Communications by calling 40019 phone number

Text

More phone numbers

Rogers Communications emails

RogersCommunityForums@rci.rogers.com

100%
Confidence score: 100%

Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

Rogers Communications social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 29, 2024