CB Telecommunications Rogers Communications Internet, TV and home phone

Rogers Communications review: Internet, TV and home phone

Kartik Subramanian of Toronto, CA

Feb 28, 2024 8:18 pm EST

Verified customer

Resolved

Replied

Featured review

I spoke with Mr. Yugal on Feb 02, 2024 at about 6 pm regarding my new plan as my old plan was coming to an end on Feb 16, 2024. The confirmation number given by him was I2171756191. I requested him to record the conversation saying the whole plan from beginning to end and I have also repeated the plan clearly. If required, I would request you to check the recording. I was given the plan as follows:

Plan starts on Feb 17, 2024 as there is no confusion in billing if started earlier. Regular billing cycle and no change. Two year contract ends on Feb 16, 2026

Plan includes the following:

Internet - 1.5 Gig - unlimited

TV: Ignite Starter - 36 Channels

Home Phone with the following:

International call - 960 minutes

Unlimited North America wide calling (USA & Canada)

+Call Transfer

+ Call return

+Voice Mail

+Call Display

+3 way Calling

+Call Waiting

+Online management

all in total $119.99 + Tax = $134.47 per month.

To my surprise when I see the invoice North America wide unlimited calling was not there and $10.00 charged for International calling of 960 minutes. The invoice is for $129.99 + Tax = $146.67.

I would request you to check our conversation, include the missing Unlimited North America wide calling, credit $10 towards International call of 960 minutes and make the invoice for $119.99 + Tax = $134.47 per month for the two year period till Feb 16, 2026.

I did call the billing today evening (Feb 28, 2024), spoke with Audrey who could not resolve the issue and said that he will put me on to his superior and dropped the call. To start with I did tell him that if the call drops, please call back.

Today I will pay the invoice in full and would want to see the credit of $10.00 + Tax in my next invoice.

Awaiting to hear from you resolving this issue at your earliest.

Desired outcome: Need the plan that was agreed upon on Feb 02, 2024

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Rogers Communications response

Mar 02, 2024 1:26 pm EST

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Hello,

Thank you for sharing your recent experience on this platform. It's disappointing that the offered North American wide calling and international call 960 minutes add-on got dropped from the bundle. We want to investigate and take steps toward a resolution. Please contact us. For your convenience, we offer several ways to get in touch at rogers.com/contact, including connecting with us through our Community Forums.

For your privacy and security, you should avoid sharing your full name, telephone number, account number, reference number, etc., on public forums like this. If you can't edit them, please consider deleting this post for your security.

Regards! RogersHelps! ^ms

Resolved

This complaint has been resolved automatically due to user's inactivity.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834
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Confidence score

Customer Service

+1 (416) 935-5555
+1 (416) 935-5555

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United States

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Pay As You Go

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Billing & Payments

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Wireless

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Internet

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TV

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Home Phone

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Home Monitoring

+1 (866) 210-4059
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Enterprise & Medium Business

40019
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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

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Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

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