CB Telecommunications Rogers Communications Home ignite

Rogers Communications review: Home ignite

Sweeney12 of US

Sep 10, 2023 10:39 am EDT

Verified customer

Resolved

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i had requested for Rogers Home ignite cancellation since I was moving out of town, but after learning about the $300 cancellation penalty, i decided to find someone to take over the contract instead of paying this penalty. i quickly called Rogers in 2 days and requested to avoid the cancellation as i had found someone. However, due to repeated requests and calls, the matter is not solved yet and despite confirmations from Rogers agents in the last 30 days, Rogers has recently sent me an email about the cancellation of my home ignite. below are the timelines

Rogers Account no: [protected]

First Cancellation called made on Aug 8, 2023

Second call to Cancel the Cancellation made on Aug 10, 2023

Received Mail from Rogers regarding setup on Aug 15 regarding technician arrival on Aug 16

(Since I am outside the province, there is noone who can be available to attend the technician)

Aug 15- Called Rogers again to let them know i was not in city and wont be returning for another month. The matter was settled by Agent and confirmed that my service will remain active and a technician will reset the modem virtually. emails sent to me about settlement of matter.

Sep 7 : Received an email from Rogers again regarding the cancellation of service after i had called them.

I dont understand what is wrong with Rogers. I don't want to Pay any penalty and would like to completely cancel my services with them as this has become a nuance for me.

Rogers Communications response

Sep 11, 2023 9:22 pm EDT

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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View all Rogers Communications contacts

Good evening, I can definitely see how frustrating this experience has been for you. We would love to turn the experience around for you. Please reach out to us via Twitter @RogersHelps or on Facebook.com/Rogers. ^zf

After messaging then on their Facebook platform, this is what I get - Call us again!

Thank you for taking the time to connect with us! My name is Sean and I would be happy to help out in any way we can!

I'm sorry to hear that things didn't go as planned when you changed your mind about canceling your services. This is certainly not the kind of experience we like to hear about and strive to do better. While we can't influence cancelations or the charges associated with them from here, I would recommend that you reach back out to our cancelations department to have this matter resolved for you by calling 1-888-ROGERS-[protected]) or *611 from a Rogers mobile phone. - Sean

Unfortunately Roger has not been able to resolve my complaint and this platform has not helped me solve my problem

Rogers Communications response

Sep 12, 2023 1:29 pm EDT

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

File a complaint Write a review

View all Rogers Communications contacts

Thanks so much for updating us here! It has been brought to our attention that all service cancellation requests now need to be handled explicitly by our Loyalty Team, who can only be reached via telephone @ 1-888-764-3771, or through Live Chat online here: https://www.rogers.com/contact/general-inquiries/internet. If chatting in, kindly click on 'Ignite Internet' under 'Chat with us', to get started. Please review the hours of operation before reaching out, to avoid any delays or disappointment. I'm confident that you'll be able to get the assistance needed. :)

Thank you ^yc

Resolved

This complaint has been resolved automatically due to user's inactivity.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834
+1 (855) 381-7834

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33%
Confidence score

Customer Service

+1 (416) 935-5555
+1 (416) 935-5555

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Chinese Language

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Pay As You Go

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Billing & Payments

+1 (855) 381-7835
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Wireless

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Internet

+1 (855) 381-7838
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TV

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+1 (855) 381-7840
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Home Monitoring

+1 (866) 210-4059
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Internet, TV, Home Phone, or Home Monitoring

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Enterprise & Medium Business

40019
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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

100%
Confidence score: 100%

Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

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Oct 29, 2024