CB Telecommunications Rogers Communications Home phone and internet

Rogers Communications review: Home phone and internet

SyedQAbbas of Ajax, CA

Oct 11, 2023 7:21 pm EDT

Verified customer

Resolved

Replied

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Hi

It is extremely frustrating and concerning when facing a shallow level of customer service from the technical team and technicians. I am without a home phone and internet since last two days and tomorrow will be 3rd day and continuously call for tech help to resolve this outage issue but every time tech team gives false and stupid reasons. In last two days only one technician showed up and in a short time left by saying that another team is working to resolve my outage issue. Later when I called many times another tech called my by using private number and after giving one bell disconnected the phone. Due to a private number I cannot call him back and he posted a note that no one was at home, wow.

This practice shows how sincere they are with their work. I am spending my money on mobile data during this outage for my office work and who is going to pay me back due to high level of negligence you people are showing. I feel that it is a time to switch from Rogers.

Shameless level of service.

Rogers Communications response

Oct 13, 2023 9:27 am EDT

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Good Day Syed!

We're sorry to hear about what transpired. We'd hate to see you go! This is most certainly not the type of experience we want you to be having. 😥 Ensuring we provide exceptional customer service is very much at the forefront of what we aim to do.

Outages can be rather bothersome and I'm saddened go hear the inconvenience this has caused. I know how imperative it is to ensure you stay connected. Has the issue been resolved since you posted?

If not, we'd be more than happy to take a further look into this for you. Feel free to send us a message via our Rogers Community Forums.

Regards,

^jl

Resolved

This complaint has been resolved automatically due to user's inactivity.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834
+1 (855) 381-7834

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33%
Confidence score

Customer Service

+1 (416) 935-5555
+1 (416) 935-5555

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International

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United States

+1 (800) 787-7953
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Chinese Language

+1 (800) 575-9090
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Pay As You Go

+1 (877) 559-5202
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Billing & Payments

+1 (855) 381-7835
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Wireless

+1 (855) 381-7839
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Internet

+1 (855) 381-7838
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TV

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Home Phone

+1 (855) 381-7840
+1 (855) 381-7840

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Home Monitoring

+1 (866) 210-4059
+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

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Small Business

+1 (800) 958-5000
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Enterprise & Medium Business

40019
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Text

More phone numbers

Rogers Communications emails

RogersCommunityForums@rci.rogers.com

100%
Confidence score: 100%

Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

Rogers Communications social media
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Oct 29, 2024