Rogers Communications review: Unethical door to door sales practices, mishandling of account for 6 months

I am writing this letter to formally lodge a complaint against the unethical sales practices and subsequent account issues that I have experienced with Rogers Communications. A nearly identical letter was sent by mail nearly 2 weeks ago, but I have not received a response. My interactions with your company have left me deeply disappointed and frustrated, and I believe it is important to bring these matters to your attention in the hopes of finding a resolution.

On February 7th, I encountered two representatives from Rogers at my residence. The sales pitch they provided seemed appealing, as my previous "new customer" promotion with another provider had recently ended. Despite my clear and repeated request to review the offer with my husband before committing, the salesperson persisted in attempting to finalize the deal.

I felt increasingly uncomfortable during this interaction, especially when the salesperson requested access to my apartment. Given my personal history of PTSD and the intimidation I felt, I denied their request. They were already out of the cold, why did they need to come up to my suite? Eventually, the salesperson agreed to email me the offer, and I explicitly clarified that I was not signing up for any services that day and that no credit check or commitment was involved. I explained again that I needed to discuss this with my husband. To which the salesperson replied that they "understood," and he was just creating an account so the next representative could reference the offer that was discussed.

To my astonishment, 20 minutes after they left, I received an email confirming that I had supposedly signed up for Rogers services. Subsequent communications on February 8th confirmed the services I had allegedly subscribed to. This was contrary to our agreement and the assurances from the Salesperson during the conversation on the evening of February 7th.

Following this error, I spent considerable time on the phone with a Rogers representative on February 8th, who assured me that the situation would be rectified, and everything would be cancelled. I provided the salesperson's name and received a reference number outlining the details of the call for my records. The Rogers representative appeared genuinely apologetic for my experience, I was left feeling relieved.

However, the situation took another turn for the worse when I received a bill from Rogers on March 23rd, despite having everything cancelled and reversed on February 8th. The confusion continued when I contacted Rogers, only to be told that my account was still active and I was simply "rescheduling installation", which was entirely untrue. My attempts to escalate the matter to a manager for resolution were fruitless, and my account ended up in collections due to unpaid bills for services I never used or intended to use.

I am appalled by the predatory and unethical sales tactics employed by the representatives who visited me, as well as the subsequent mishandling of my account and billing issues. This experience has left me disillusioned and frustrated, and I am writing to formally request the following:

1. An immediate investigation into the unethical sales practices employed by the representatives who visited my residence on February 7th.

2. A thorough review of my account and the cancellation process that was allegedly carried out on February 8th.

3. Immediate removal of any outstanding bills associated with the unauthorized services.

4. A formal apology for the distress and inconvenience caused by these issues.

5. Assurance that my account will be permanently closed, and no further collection efforts will be pursued.

I expect a prompt and comprehensive response to this complaint. I am prepared to explore further options to address these concerns, including escalating the matter to relevant consumer protection authorities.

I believe in the importance of ethical and transparent business practices, and I sincerely hope that Rogers Communications will take appropriate actions to address and rectify the issues I have outlined. Thank you.