Menu
For Business Write a review File a complaint
Rogers Communications

Rogers Communications review: wireless 4

R
Author of the review
10:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi I have given Rogers on average $5000 per year. Today I contacted Rogers for 2 device upgrades. I was told that my plan needed changes and I spent 2 hours on the phone while 5 different people tried to adjust my account. I was told to go to the store and pick up my new Iphone 7+ for $399. I had the representative repeat it 3 times and asked her if this call was being recorded. She confirmed it was. I get to the store and was told it now was $674 plus a $20 connection fee. I call Rogers back and they told me that was now the new price. Ridiculous. I wasted 3 hours of my life dealing with a deceiptful company. No more

Jul 10, 2017 11:16 am EDT
Rogers Communications customer support contacts
Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website
File a complaint Write a review
Hi Rick,

I'm truly sorry to hear about your experience. That's quite the discrepancy in price, and definitely shouldn't happen.

Please reach out to us via Facebook or twitter @RogersHelps and we can look into this further for you.

Looking forward to hearing from you.

Shaun
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

4 comments
Add a comment
J
J
John Adams
US
Dec 17, 2017 9:58 pm EST

Was on phone for 4 hours trying to change my plan and the company just went and dropped my call and told me to call back later. I understand how the new offers can make the customer service agents busy but really...4 hours and not a single person spoke to me. Unbelieavable. 4 hours of my life i wont get back. thanks alot. I appreciate that.

Rogers Communications
Rogers Communications
Toronto, CA
Dec 24, 2017 10:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of John Adams

Hello John,

My apologies for the delayed response and the poor experience trying to change your plan. Were you able to get through? Let us know! Please reach out to us via Facebook Messenger or on Twitter @RogersHelps so we can look into this further.

Kind regards,
Shaun

S
S
Shelby Lynne
US
Dec 18, 2017 2:31 pm EST

This morning I woke up to my phone being 13GB OVER data usage. I currently have 5 GB that I have never ever gone over. And now all of a sudden over night it's more than doubles usage? I've been calling and calling Rogers. First it was busy and now the office is closed. I cannot get a hold of anyone on live chat. And am super not impressed! I've done NOTHING different as far as data usage goes. What the heck!? Has anybody else ever experienced this?

Rogers Communications
Rogers Communications
Toronto, CA
Dec 24, 2017 10:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi Shelby,

I can certainly understand how upsetting it can be to see a sudden, unexpected surge in data usage.

Please reach out to us via Facebook Messenger or on Twitter @RogersHelps so we can investigate this issue. We hope to hear from you.

Kind regards,
Shaun

S
S
sara mattu
US
Jan 03, 2018 11:28 am EST

I lost my phone 2 days ago i went and bought new sim to put in my old phone to reactivate account rogers is telling me my corporate account deal no longer existed so they can't activate muy account . I have been in the phone waiting several hours with rogers to simply use my phone instead rogers is trying to convince me to change to another more expensive plan . I was upset losing my phone but rogers has been horrible through all this. we need more competitive companies. Waiting hours for service is horrible yet the CEO of the company pocket billions by laying off staff. Bloody hire more service representatives and provide timely service

S
S
sara mattu
US
Jan 03, 2018 11:30 am EST

Shaun service at rogers is horrible we dony have time to be waiting literally hours for service rep why doesn't rogers hire more people fires the CEO who pocket millions/ billions by staff reduction

More Rogers Communications reviews & complaints

Rogers Communications - rogers wireless contract transfer 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Rogers Communications - free preview billing scam? 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Rogers Communications - charges and changes requested 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rogers Communications - Billing and services
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rogers Communications - unsolicited text messages by tmg sms 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Rogers Communications - Shipment were not received
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Rogers Communications Contacts

  2. Rogers Communications phone numbers
    +1 (855) 381-7834
    +1 (855) 381-7834
    Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7834 phone number 2 2 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7834 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7834 phone number 1 1 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7834 phone number
    33%
    Confidence score
    Customer Service
    +1 (416) 935-5555
    +1 (416) 935-5555
    Click up if you have successfully reached Rogers Communications by calling +1 (416) 935-5555 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (416) 935-5555 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (416) 935-5555 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (416) 935-5555 phone number
    International
    +1 (888) 764-3772
    +1 (888) 764-3772
    Click up if you have successfully reached Rogers Communications by calling +1 (888) 764-3772 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (888) 764-3772 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (888) 764-3772 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (888) 764-3772 phone number
    United States
    +1 (800) 787-7953
    +1 (800) 787-7953
    Click up if you have successfully reached Rogers Communications by calling +1 (800) 787-7953 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (800) 787-7953 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (800) 787-7953 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (800) 787-7953 phone number
    Chinese Language
    +1 (800) 575-9090
    +1 (800) 575-9090
    Click up if you have successfully reached Rogers Communications by calling +1 (800) 575-9090 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (800) 575-9090 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (800) 575-9090 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (800) 575-9090 phone number
    Pay As You Go
    +1 (877) 559-5202
    +1 (877) 559-5202
    Click up if you have successfully reached Rogers Communications by calling +1 (877) 559-5202 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (877) 559-5202 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (877) 559-5202 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (877) 559-5202 phone number
    Billing & Payments
    +1 (855) 381-7835
    +1 (855) 381-7835
    Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7835 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7835 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7835 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7835 phone number
    Wireless
    +1 (855) 381-7839
    +1 (855) 381-7839
    Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7839 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7839 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7839 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7839 phone number
    Internet
    +1 (855) 381-7838
    +1 (855) 381-7838
    Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7838 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7838 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7838 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7838 phone number
    TV
    +1 (855) 381-7836
    +1 (855) 381-7836
    Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7836 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7836 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7836 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7836 phone number
    Home Phone
    +1 (855) 381-7840
    +1 (855) 381-7840
    Click up if you have successfully reached Rogers Communications by calling +1 (855) 381-7840 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (855) 381-7840 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (855) 381-7840 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (855) 381-7840 phone number
    Home Monitoring
    +1 (866) 210-4059
    +1 (866) 210-4059
    Click up if you have successfully reached Rogers Communications by calling +1 (866) 210-4059 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (866) 210-4059 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (866) 210-4059 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (866) 210-4059 phone number
    Internet, TV, Home Phone, or Home Monitoring
    +1 (866) 727-2141
    +1 (866) 727-2141
    Click up if you have successfully reached Rogers Communications by calling +1 (866) 727-2141 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (866) 727-2141 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (866) 727-2141 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (866) 727-2141 phone number
    Small Business
    +1 (800) 958-5000
    +1 (800) 958-5000
    Click up if you have successfully reached Rogers Communications by calling +1 (800) 958-5000 phone number 0 0 users reported that they have successfully reached Rogers Communications by calling +1 (800) 958-5000 phone number Click down if you have unsuccessfully reached Rogers Communications by calling +1 (800) 958-5000 phone number 0 0 users reported that they have UNsuccessfully reached Rogers Communications by calling +1 (800) 958-5000 phone number
    Enterprise & Medium Business
    40019
    40019
    Click up if you have successfully reached Rogers Communications by calling 40019 phone number 1 1 users reported that they have successfully reached Rogers Communications by calling 40019 phone number Click down if you have unsuccessfully reached Rogers Communications by calling 40019 phone number 2 2 users reported that they have UNsuccessfully reached Rogers Communications by calling 40019 phone number
    Text
    More phone numbers
  3. Rogers Communications emails
  4. Rogers Communications address
    333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada
  5. Rogers Communications social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024