Rona
Reviews and Complaints

Terrible customer service I know we are in a Covid lock down but I have made several purchases with other big name brand places i.e HD the Brick others etc... and have had absolutely no issues, organized with good communication between the customer and the business...Beware of online orders in particular with them, as they sent me the wrong product, emailed them for an RMA return number 4 days ago still waiting called the customer service ph# and waited on the phone for an hour to get thru to a rep they told me they would email me back a return shipping label because the store will not accept returns at this time so far no email no communication totally pathetic way to do business.

Complaining about the store manager of that store of RONA...

I know somebody who wants to do fulltime work and doing too fulltime school. The store manager of this location doesn't allow/agree to him to do fulltime work. He said to the employee that he can't do longer hours even though the employee is already there for more than 10 years and he's a senior employee there. The assistant store manager who makes the schedule did what she can to make the employee work fulltime even he goes to school. It doesn't make sense why wouldn't the store manager allow the employee to work fulltime. The employee is willing to work more than 8 hrs a day just to complete the 40 hrs for fulltime. That employee is know is really hardworking and a lot of customers go to him just to buy stuffs from him. He make sure he attends customers really good than compare to other employee or staff there. The point is why would a store manager be dumb and let go this asset of the store?! It's such a shame. I heard a lot of employees complain about this store manager. They said ge doesn't listen to employees, he doesn't help much to assistant store manager or be of help. A store manager should know at least all the departments in the store and what usually the customer needs. The store manager "Tony" is not like that. He doesn't help employees or customers. I undertand he has some other works but he does nothing especially when the store needs him.
An employee who wants to work fulltime and doing fulltime school should be allowed. At least he's working and willing and determined to live his life especially for his future. A simple favor to ask to work fulltime while doing school fulltime is not a big deal. The asst. store manager put the schedule but the store manager doesn't like or agree with it. What a shame of him the store manager. The store manager should be glad for him to do still fulltime but it was the opposite. Because a lot of customers come to this regular fulltime employee. The employee needs the fulltime that's why he still works fulltime even he studies fulltime.

Can you please look this up. Thank you
This is like a bullying or putting the employee down.

Ordered a whirlpool dishwasher online from rona, paid $900, waited three weeks for delivery. Had it installed by certified plumbers right out of the box. When they turned it on to test the lines it made a horrible noise, the plumbers looked at it again and told me its the dishwasher not the plumbing. The brand new, right out of the box dishwasher. I called Rona and told them that they sent me a broken, right out of the box, dishwasher I would like to have it replaced please. They made me call the warranty people to confirm it was broken, so I did, they showed up, checked it out and indeed it needs a new water pump. Never been used, out of the box. I call Rona and proceed the get the run around for a week. Rona received a broken dishwasher from their supplier and then passed it on to me the customer. I would like to start out with a dishwasher that is not broken. After several phone calls to Amanda at Belleville Rona she tells me that the regional manager ( Ali Lofti) said that the return policy is within 30days in perfect condition and working order. What! I was shocked! I received it broken! Verified, out of the box broken! how can I return it perfect. Is this a joke?
I then called head office was told they would look into it and have not heard a thing back. I cannot believe that at my first call I did not get a " We are very sorry Mrs Tammel for the inconvenience, we will get that dishwasher picked up and get another one to you" As mentioned above this dishwasher was delivered to Rona broken and then passed on to me. Rona needs to pick up the dishwasher, give me a new unbroken one and then deal with their supplier.

I went to my local Rona store to buy Dewalt 12"saw blades 0027653 (5105-5108) regular price $139 on sale at 99.99 with a free blade 0794139 (5102-7931) as advertised in the flyer ending September 25, 2019. Service was helpful and we found the 2 blade pack but could not locate the free blade. So the service person went to find someone who would know how to handle this. He returned with the department head who told him that the store could not order these (free)blades and sorry...this was not possible. This is not the first time this has happened to me where something in the Rona flyer is either not available, not in stock or cannot be ordered. Little wonder I spend far far more at Home Hardware...

I went in to resolve a prior issue with plants purchased at Rona that had spider mites which spread to my other plants in the planters and everything died. After the run around with Rona for ages, it was agreed I could come in and chose a free planter. I was told by Assistant Manager, Karl, my name would be at customer service on a list. I even called to confirm to ensure I would not have any problems at customer service and was assured all would be well. He lied...there was nothing at customer service so I asked to speak to Karl. I am told I should call or come back another time, after I have already arranged transportation, standing in the store and they are waiting for me. Hes not here I am told and she can't call him and neglects to mention that the manager can though, who is there. At this point I am now getting frustrated at having more of my time wasted, having to repeat myself and other customers overhearing us argue and I am now told I am being rude and yelling, which I was not. At that point I did yell "this is yelling, see the difference?" and resumed my normal voice. Both customer dis-service associates are now ignoring me (unknown woman and Priscilla) we have Susan the cashier in the background saying "wow" several times at which point she was told yes, wow is correct when people don't do their job and waste my time and to mind her own business as I was not addressing her. How did escalating the situation help any? The manager, Sameer, finally makes an appearance, informs me he can call Karl but does not do so, asks to see any kind of proof and I am standing there searching my phone for a message from Karl from 4 months ago and read it to him and he dismisses me and moves on to someone else. Five minutes later I am still standing there looking like an idiot, Sameer is now playing along with Priscilla and friends and informs me he doesn't have to talk to me so I ask for the number for head office and he tells me to google it! I said no you can provide that he he orders Priscilla to find it on the internet and she writes it down along with the names of everyone there at my request and Sameer walks away across the store, once again dismissing me and doing zero to assist me. His attitude, tone of voice and repeated dismissive behavior made it very clear how valued I am as a long standing Rona customer. I am not prejudiced, but I see this behavior a lot from other cultures that seem to think women are second class citizens and this is unacceptable in this country or anywhere else! I leave the store and dial "head office" outside and it is a fake spam number for a vacation survey! I entered the store again and asked for the real head office number this time and my friend that witness all this confirms the number is not real. At this point Cynthia, who was amazing, came to the front, took the paper Priscilla gave me with the fake number, searched for the real one and then took the time to actually assess the situation, apologized this has been going on since May and immediately assisted me. You should seriously promote her to Sameer's job as she clearly cares about customers and knows how to resolve conflict effectively, unlike Sameer. I called Rona Sunridge while typing this to make sure I had the managers name correct and Sameer eventually came on the phone, asked who I am and I told him, asked him to repeat and spell his name and asked if that was him yesterday that I dealt with...his tone changed to a nasty one and he said yes, it was probably me, I have a customer and dismissed me again! I then confirmed the spelling of his name and informed him I am filing this complaint because of his behavior yesterday. As for the rest of the staff involved, shame on you treating customers in such a disrespectful way! My thanks to the few that actually took the time to assist me (Cynthia and key cutting guy!)

Hello
This is VERY long
On the 23rd of this month, I went into Rona with my contractor and bought 2 gallons of 4x Rustoleum and 2 gallons of water 10x Rustoleum. At this time I picked a gray color from wall. The nice lady then went into a 5-6 page color guide and picked "Gray" to tint my paint.
First - there was NO colours to compare what I have chosen on the paint chip to what this lady was now tinting my paint too.
Second - because these colours are NOT in your system a label was not printed and placed on can.

Two days later and out of paint I drove to the Oshawa location where I picked up another 5 gallons of 4x rustoleum and 1 gallon of 10x rustoleum. Afraid the paint might be tinted wrong I brought the paint BACK to store in Lindsay. My contractor who I HAVE PAID ALOT OF MONEY TOO, brought the empty can from the 23rd and asked to tint the paint. Well a different GRAY was selected. We were NOT told on the 23rd what paint was mixed to match our paint chip from wall.

Now my contractor gets the 5 gallon paint to my home and immediately recognizes that the paint was not mixed well as there was black tint on the lid. He attempts to mix himself and paints the deck. Under extreme pressure from me because I am having a house appraisal done. He thinks the paint will dry darker. THE PAINT WAS NOT MIXED PROPERLY AND NOW MY DECK IS 50 shades of GRAY

I now HAVE TO REPAY $1000 to the contractor to REPAINT MY 400 square foot front and back deck.

We were NEVER told that the color of the 4x would be different than the color mix of the 10x, we were never told what color the first paint bought was tinted and to top the nightmare off your staff did NOT mix the 5 gallon paint properly.

I am now out $350 in paint $1000 in labour and another $1000 for him to come and fix the damn problem RONA created

Purchased refrigerator GE CAFE series. Apparently "high end". Only to know that the shelving that came with it were completely wrong. Did not fit what so ever.
You would think it be a simple fix right ? Just provide shelving. Well...
Dealing with Chantelle a rep from main office at rona Was horrible. Worst understanding human ever. Poor communication and very inconsiderate. Placed on hold multiple times because she had no answer for my request. she denied me from speaking to anyone higher. Saying I have no reason to as they would say the same thing. Stated wait for a call in 2 weeks. Then on and on. Became 3 months after moving in my newly built home. Not being able to use my REFRIGERATOR to its maximum capacity. Very discomforting.
Chantelle continues to call while at work even when I request to be called at a later time. I continued to request to talk to someone more understanding.
Also states best thing we can do is give a 20$ gift card.
The greatest joke ever!
After 3 months and having to deal with miscommunication and headache. To come to a decision.
Tried calling other numbers.
Finally was able to speak to a supervisor mylenne and everything finally came together. She is great!
Rona definitely has the worst customer service ever.

Best advice to give ? Talk to a supervisor the reps are inconsiderate useless and have no human feeling. Everytime I had to follow up I dealt with another rep who feels they can resolve my problem but I'd had to continue to explain over and over my situation and why should I ? When he prior person knows the story? What was discussed and so forth. It's such a pain ! Total times spoke to a rep 10-15 plus times! Can I speak to your supervisor?

To sum my complaint... Did not receive a new fridge. Still working on some sort of compensation.

Rona had no other ge cafe models that matched. It was either I choose a different brand or keep what I have.

I will never choose Rona unless it's my very last resort. I hope I never have to deal with their customer service ever. Sadly I feel I would have too since I got warranty with them...

Please deal with ur reps...

We bought a toilet 10 days ago for $150 and now its on sale at $89. When we go to the store today (25th July 2019) for price adjustment the lady at the service desk straight refused us to do that and said they dont do price match anymore which is not true. She said our policy changed and recently we stop doing price match. She harrassed us and I considered it as a racist act as we are asian. It was the cambridge, pinebush location and I am totally upset with rona for this kind of behavior. Then we call their customer center and they said they still do price match and had no clue why that salesperson said so.

We arrived at Rona at 1:00 on Sunday July 21 st. We asked twice for assistance in the plumbing department and waited at least 20 min. No one came to assist us so we took our business to Home Depot. I'm sure they were glad to accept our 800 dollar purchase.

We have been long time customers and we're very disappointed with the service.

John and Susan Scott