Rooms To Go
Reviews and Complaints

Terrible customer service. I was told by salesperson i would be receiving a call letting me know a time frame of when the furniture i purchased would be delivered. Delivery driver showed up without any notice no one was home they refused to wait or deliver later in the day. Contacted store and customer service they refused to help. I was told by manager Judy i should of called to get a time frame and that they only do that as a courtesy. Even though sales person Nick told me and my husband we would get a call. I will never purchase from Rooms to Go again and i cancelled my order and purchased from another furniture place with much better customer service.

Went in store and picked out a beautiful sectional couch. The problem came with delivery. I was scheduled for Friday the 17th the 2 to 6pm time window. I received a call saying the delivery driver was running behind and my time was pushed back to the 6 to 10 time. Nobody ever called back or showed up with my furniture. The next morning, I called customer service who put me through to delivery dispatch. The guy reassured me my time window would be from 7 to 11 am Monday, and I'd be the first stop. Fast forward to Monday morning, nobody showed, again. I called customer care and somebody moved my time window from 7 to 11 am to a 6 to 10 pm window without notifying me. Mind you I do work. What made me livid was I was only offered a refund of $45.00 and a customer care team that doesn't care if I receive my order or not. I will definitely advise people to not do business with Rooms to Go. I definitely recommend IKEA, Wayfair, or any other furniture store to save people the stress I've had to go through.

Called in 2 moths after the warranty was out, The chairs been had an issue just didnt have time to call, so when I did they sent out one Tech he did not complete the job. Stated it was completed, They sent out another Tech and stated he completed the job. Called in spoke with a supervisor she tells me it was a Comp Tech and he only tries to repair it. Well I be why did the customer service agent tell me the issue was resolved. The customer service is horrible. This is not the First time I Have purchased something from Rooms to Go and it has not lasted more that a year. I tried to give them another try and they have once failed me again. My money can be spent anywhere and it will be spent with people who respect me.

I was scheduled to receive a delivery on Thursday August 16, 2018. I did have to request the day off for this delivery. I received a voice mail on Thursday that morning saying that the delivery men made an attempt to deliver and no one answered my door.

I did call back with in minutes after the phone message and did speak to customer service letting them know I had stepped in to the shower when the message was left.
I did explain that I know that delivery men did not make an attempt because Maintenance was outside on my breeze way the entire morning and they said no one ever approached my door. Also when someone comes to my door my dogs barks and I also have cameras facing my door.

This has been very inconvenient for me, since I missed a day of work for this delivery.
I am a single mom that is slowly getting back on my feet after a long battle of illness. I managed to go back to work this month and now Im having to miss work for a delivery that was never attempted.

I am a loyal customer to rooms to go and would like to continue being a satisfied and loyal customer, but when delivery staff makes it inconvenient for a customer it makes it hard to refer and want to continue being a customer.

Please let me know how this issue can be resolved. Thank You.

One of your trucks was coming down 1413 and turn real fast on 490 I thought the truck was going to turn over he made that turned very very fast. It was truck #3 on it. He was making a delivering on 4903 there a speed limit sign on 490 30 mph even after he made that turn he was driving way to fast. I just thought you all should know. My name is Margaret Allmand 74 CR 490 Dayton Texas [protected]. Call me if what too.

We purchased kids furniture from Rooms To Go & after an almost 3K purchase we left the store happy & very surprised until we received a message regarding the delivery. I advised the sales rep that we would need delivery done in the afternoon since no one is available in the morning to accept the furniture. RTG went through great lengths to make the sale but had total disregard for the customer afterwards. I made several calls to customer service to try to schedule something later & was advised that there was nothing they could do & would need to reschedule delivery if the time given did not work. This will be the last time I make a purchase @ RTG & will make sure to spread the word. RTG is bad for customer service & integrity

My husband and I purchased a love seat, sofa and ottoman on July 28, 2018 . When we made the purchase we explained that we would need the furniture ASAP. We were ensured that we would have it on August 1st, after not hearing anything I called and found out that our date had been canceled and not rescheduled. After several calls and very rude management, we we told it would be here on August 3rd. I called today ( August 3rd ) and was told it would be delivered on August 6.
We will be canceling our order. I really expected better service from Rooms to Go.

I had my sectional couch delivered yesterday.. it is a sectional that has 7 pieces and hooks up underneath.. The delivery guys put the pieces together but were unwilling to hook them up. I asked them if they could please hook them and he answered very rudely .. I told him I did not like him talking to me like that.. They said they hooked the pieces but as I pull them they would come apart easily, so I had to recheck the pieces, one of them would not hook underneath to the next one and he did not want to help me. He said that happens, some pieces are like that and to call a technician to come check it without even trying to do anything! Bad attitude ...
On top of that, it was raining and they didnt use any liners for the floor to bring in furniture, walked with their wet shoes all over my carpet..
They asked me to sign something and I asked what I was signing because the screen just showed the space to sign but no information, he said "Just sign", and I said What am I signing? It doesnt say anything on the screen!, he replied Just sign in the space,
There were no letters on the screen! One has the right to ask what is it that one is signing!
Overall the delivery experience was not pleasant, one of the pieces does not hook well and now I have to call a technician, set up an appt, etc etc etc...
I dont think I m buying anything else here ever so that I dont have to deal with rude people delivering.

Purchased a couch 2 years ago, barely sat on and pull out bed only used about 5 times and the whole couch is slanting towards the floor. The cushions are like new, there is something defective in the bed and the company will not do anything for us. For 600.00 this couch should have lasted more than 2 years, the least they could do is come look at it and try to fix it!

My husband and I spent almost $3, 000 on bedroom and living room furniture nearly 2 months ago. We were married on May 11th of 2018 and we purchased the furniture maybe two weeks after our wedding date. As my husband and I are newlyweds, we quickly discovered that his apartment would not be enough space for us. We quickly put in our notice and decided to move out by the end of July 2018. While moving, we discovered mold on bottom of our mattress. We purchased The Cool Bed Memory Foam Mattresses with the new gel technology. Once we discovered this, we quickly contacted rooms to go. We were then told that there was nothing Rooms to Go could do because the mattress was not delivered with mold. We have another set of mattresses in our spare room that my husband has had for years now, and that mattress is fine. Rooms to Go refuses to refund us money or exchange the mattress. This is heartbreaking as my husband and I financed the furniture, we cannot return any of the furniture, and we cannot refuse to pay the credit card bill because we are in the process of trying to purchase a home. I suffer with a rare blood disorder called TTP which can be deadly, and there is not enough research to explain to TTP patients what can trigger a relapse. I do not know what to do.

I bought a couch a little over a year ago and it is fading very badly. The technician came to look at it and took some pictures. Today i called the service center back and they said they aren't going to do anything for me because my warranty ran out! They are claiming it's from usage in the home. Who uses a couch for a year and it fades to the extreme that this couch has faded? I am extremely upset and will be complaining to the Better Business Bureau. I didn't pay my hard earned money to have to replace a couch in one years time! This is ridiculous!

I put a canopy bed set on layaway and when it was time to get it off I was informed that the bed set had been discontinued so I got another canopy bed of course more money I was informed that the bed wouldn't be in for another two weeks when it was close for the two weeks I was then told that the mattresses had been discontinued so I had to go back and pick out another mattress set so when the furniture was delivered they could not put the bed together because they did not bring the foot piece oh and the mattress set I got for my sons room did not have the bottom piece when I purchased it I was not informed that it was just the mattress and not the bunny board so I had to go back again to purchase a hunky board they then wanted to schedule me a week out well ma'am I am now out of two beds because I had already thrown my sons mattress out that day because they were delivering so a week is not acceptable so they schedule me for the next day but I have to sit at home all day until they show up for the second time so they come the next day at 8 pm no phone call like I requested twice they put everything together but guess what they have to come back because they don't have the pieces to connect the canopy so now they have to come back a third time and I will have to sit st home until they decide to show up this is really a inconvenience

Order #22980851EX I must begin by stating when i first received my furmiture, the couch arm was crushed and broken and the loveseat had scratches. Now, rooms to go redelivered both a new couch and loveseat, and everthing went fine for about a month or so, Then, I noticed the leather rubbed off of the couch arm and the loveseat arm areea. I called and the sent a technician out. The tech sprayed it with some sort of dying chemical. Now, when it dried it did not match the couch or the loveset. Pictures were sent to to customer service and they exchanged my furniture due to the damage that was caused by the technician. The technician sprayed way more than the area that the leather had rudded off. Room to go exchanged both pieces. The couch was fine, but the loveseat recliner wouldn't close due to way it way put together. The piece of board under the foot rest was to long. I sent pictures to them and they exchanged the loveseat. Now, this loveseat came in broke. The bar underneath was bentand the arm of the chair was bent. Now, a technician came out to look at it and stated the arm of the loveseat was broken inside and that the bar was bent. He stated in his notes it would have to be exchanged. Now, that brings us to today they brought out another loveseat. Now, this time it was completly put together. They bought it in unwrapped it and it had scratches on the back of it and in the front of it ripped the trim back on the very bottom. I contacted customer service and I was told to reselect furniture or buy it AS IS. As a comsumer I have never been told because our company can't deliver your furniture without damaging it you need to pick something different in our showroom or take it AS IS. When I purchased this furniture NEVER was i told if the furniture is delivered damaged more than 3 times you will need to reselect furniture or buy AS IS. And if you buy AS IS it voids the warranty on the both pieces because they were bought as a package. All I want it is a loveset that isnt ripped or broken. I spent alot of money for this furniture $4100.00 with the couch, loveseat, coffee table, and one end table. A technician is coming out next week to see if he can fix it. The unfortunate part if the technician can't fix it I'm to reselect furniture or buy it AS IS. As a customer of Room to Go I'm beyond angry at this whole situation. ALL I WANTED WAS A LOVESEAT THAT WASN'T RIPPED OR BROKEN, but instead had to spend my free time waiting on a delivery multiple times to get a broken or rippen piece of furniture, and spent my day on the phone with customer service angry with customer services solution to my loveseat... As to whom ever read this, reverse the situation and tell me how you woulf feel as a customer?

We bought a 2nd home in Florida, and unfortunately, my wife wanted to go purchase furniture for it at Rooms To Go. She ended up buying two full bedroom suites (King Headboard/rails, nightstands, and dressers) x 2 plus a sofa. Fortunately, we bought the rest of the furniture from other places. She bought all of this stuff the last week of June of this year (2018), and the delivery was scheduled for July 2nd, but only for part of it, as they didn't have everything. The 2nd delivery (the beds) was scheduled for 7/13/18, and we had told them that it had to be before 4p, because our son, who is living in the house had work. So, of course they were late, and he had to leave, so they were unable to deliver. My wife called and arranged to have the delivery for the first week in August, while I will be there. They called her today and said that when one of the bedroom's bed went back to the warehouse, it was delivered to someone else, and now that bed will not be available for at least 1 month. I would like them to come pick up their crap, and I'm going to go buy it from one of their competitors, who by the way have delivered all of the furniture we bought from them, within 1 week of purchase. Clearly Rooms To Go doesn't have their [censored] together, and I will NEVER EVER buy from them again.

I ordered furniture to be delivered on 07/21/2018. My husband took off of work to stay home and wait for the delivery. The time frame was to be between 10-2. The very rude rep called my husband at 1:15 pm and said the time frame for the delivery would be changed to 2-6 because the delivery driver got behind. My husband told her that he had been waiting there all day for them to come and to get a call 45 prior to them calling that they would be later is not cool. The rep told him to call customer service to make a complaint and hung up before she stated the driver will call you when he is on the way. My husband could have went to work instead home with 4 children ages 2-13. This is not fair to my family in no way. They are not able to enjoy their day and by the time someone comes it will be nighttime. My husband and I work a lot and we value the moments we get to spend with our children. How do you explain to kids that they are forced to sit in the house all day because their new beds and mattresses still have not arrived.

I have had the worse customer service with roomstogo in Webster, TX. The back office literally did not want to help me and hung up on me. Your office needs to provide training to your staff on customer appreciation. Do not come to work with a nasty attitude like you hate being there. Customers are who pays your bills and paychecks. Even if your products are market and doing well than others, with poor customer service, your customers will go elsewhere.

Go my new furniture delivered 2 weeks ago from RTG. I noticed the cup holder in the center console was scratched and informed the customer service rep who called to right after the delivery. I was advised a replacement unit will be sent immediately. It's now 2 weeks later and I have not heard a thing from them nor have I received my replacement unit.
I'M NOT HAPPY WITH THIS.

I am a cash paying customer, who order a bedroom set (without mattress) in may 2018. I had to have several bedroom set delivered due to the items was delivered broken or missing parts. Once I finally got everything completed with delivery, shortly after (3 weeks at the most) my daughter start waking up with bite marks. We are now in july and just found out the the furniture is infested with bed bugs! I called the store and they are willing to replace the bedroom set again. (after I was told this is unbelievable.) now I am about to be out of over $475 for exterminator bill that is not my fault. My house was fine until I purchased the furniture from rooms to go! I am very upset and will be call corporate

I purchased a leather sectional received it damaged and called in they replace the wade notice that the whole thing needed replacing coming loose in the stitching and contact customer service they said will have someone come out he comes and I received a call today saying replacing two pieces and the lady was rude and I asked for a supervisor none called back and after all this back and forth they should do something for the inconvenience and missed communication they have been out to my home three times and its still not resolved and I've very displeased with this transaction

We bought a sofa/bed last Wednesday. Got the delivery scheduled for yesterday, July 10th.
At the approximate time of delivery, I looked out the window and saw a truck driving up to the building. I started waiting for the driver to use the intercom so I could buzz him in. After waiting for 15 min. I went downstairs but the truck was already gone.
My husband later received a call, that delivery was not possible due to nobody available at the location. I received the same message too.
We started calling the customer service number and were on for almost 3 hours combined. We have the phone use records to prove it. After spending the impossible amount of time on hold, I left my number with callback system. I waited for 1 hour, nobody bothered to call me back. I dialed customer service number again, waited again for an ample time, left another phone number for callback service hoping I would get a call back on any of those numbers.
After being good 2 hours on hold my husband finally got someone live on the phone and they told him, that the driver did not even attempt to walk to the intercom and press the button. Instead they were calling my husband phone. Since he was tied up at work and could not answer the phone, they decided nobody was at the address and left. They had a perfectly valid address to make a delivery, they were already there but had not even tried to deliver much needed item.
My husband was told that he needs to call back sometime on Friday and schedule another delivery, which we find absolutely outrageous. When my husband requested to speak with a manager and after an endless wait, he was told that the manager was unavailable (of course), but was offered a new delivery day-next Wednesday.
The purchase was made by my parents. My dad is recovering from recent stroke and the sofa bed is a very much needed for myself and other family member if we need to spend the night there. Yesterday was a really challenging day for my parents as they were hoping to get the very much needed piece of furniture.
It that was already stone throw from their apartment, but with your very unfriendly customer service and the delivery method itself, they will be inconvenienced for another week.
The experience is highly unsatisfactory to us. But the worst part is - after giving 3 different numbers to callback service, we are still waiting to get a call back on either one. It is very inconsiderate of your customers to say the least.
I know I will make sure to use some other furniture sellers in the future.
I am going to file a formal complaint with BBB because a simple purchase of a sofa should not become such a nerve wracking and time consuming ordeal.
Hope to hear from you with a quick resolution.

Irina Shnayder
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