Rooms To Go’s earns a 3.9-star rating from 985 reviews, showing that the majority of furniture shoppers are satisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Replied
Avoid any business with rooms to go!
On 12 february 2007 my friend purchased a couch at rooms to go for $350. This seemed like a great deal, so my friend made sure the price was correct, then paid for the couch and made arrangements to pick it up the next day.
Today, 13 february 2007, my friend borrowed my van to pick up the couch.
Once the couch was loaded into the van (And already paid for the night before) the rooms to go store manager came out and said the price was incorrect. He claimed the real price was $700, but that he would let her have the couch for "only" $500. This is a far cry from the originally confirmed $350 price tag, so my friend was forced to unload the couch and return it to the store.
This is a bait and switch tactic if i've ever heard one. I called corporate on my friend's behalf and explained the situation. This story was met with zero sympathy, and not a hint of an apology. The only thing the representative on the phone did was read me some paperwork that said rooms to go reserves the right to change the price and charge you more for any merchandise you purchase, up to seven days after you purchase it. He acted like it was no big deal to have a policy in place that could charge you more money at the discretion of rooms to go, even after you've paid for and hauled home the merchandise.
This is absolutely absurd, and I encourage all consumers to avoid any business that believes in such a practice.
The complaint has been investigated and resolved to the customer's satisfaction.
Rooms To Go Reviews 0
About Rooms To Go
Rooms To Go operates over 200 stores across the United States and Puerto Rico, and has an extensive online presence through their website, roomstogo.com. On their website, customers can browse and purchase furniture, find local store locations, and access helpful tools like room planners and style guides.
The company is committed to providing quality products, offering a variety of furniture styles and materials, from traditional to contemporary designs. They also offer financing options and delivery services to make the purchasing process more convenient for their customers.
Rooms To Go has expanded its reach by launching additional brands, such as Rooms To Go Kids, which focuses on children's furniture and decor, and Rooms To Go Outlet, which offers discounted furniture and closeout items.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.
Overview of Rooms To Go complaint handling
-
Rooms To Go Contacts
-
Rooms To Go phone numbers+1 (888) 709-5380+1 (888) 709-5380Click up if you have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 2 2 users reported that they have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number100%Confidence scoreInternet Sales+1 (800) 766-6786+1 (800) 766-6786Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone numberOther Inquiries
-
Rooms To Go emailstellus@roomstogo.com100%Confidence score: 100%Supportonlinesupport@roomstogo.com100%Confidence score: 100%Supportcustomerservice@roomstogo.com96%Confidence score: 96%Customer service
-
Rooms To Go address11540 Highway 92 East, Seffner, Florida, 33584, United States
-
Rooms To Go social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 30, 2024 - View all Rooms To Go contacts
Most discussed complaints
Avoid any business with rooms to go!Recent comments about Rooms To Go company
Hosford 6 pc sectional non-powered sofa
Amish Outlet Store
1 review
JMX Brands
2 reviews
American Freight
125 reviews
Big Lots
287 reviews
Kane's Furniture
36 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
There quality is very poor. I only had my sectional two weeks and the recliner broke. They fixed it and it broke again. I called several time and they give me ti run around. Said there was nothing they could do. I will never but here again. Patty Marlowe [protected]
Patty, we are truly sorry to hear of these issues with your sectional recliner and we would be more than happy to look into this for you. Please email the details and your order info to TellUs@RoomsToGo.com so we can look into the situation further.
Poor quality.
I purchased the Modular One Furniture - 3 PCs. 8/2023 The furniture legs discolored my beige carpet with an orange stain at each leg piece.
Hi RTG, so do y'all advertise a therapedic mattress and base set but not offered at your brookshire showroom? I am baffled because I was charged 2197 for a terra king but with box foundation.
Hey Lorellie, we'd love to have you chat with our sales team at www.RoomsToGo.com. They'll be happy to answer any questions you may have on mattresses. We also have a online sales team that can be reached at 888-709-5380 option#1.
I purchased a chair from Rooms to Go, it arrived damaged and clearly improperly packaged and shipped, there was no one to contact only a poorly written return policy protecting only the company
Beware when shopping this company
Sales team will tell you warranty covers everything but if a animal chews on it. Not true warranty is a waste of money. They will not cover canopy if it starts coming apart. The company they use is very unprofessional. Will never buy anything else from Rooms To Go.
The delivery guy left with my furniture because he though I was being rude because I asked him to not make so much noise out of courtesy for my downstairs neighbor.
Ordered in June Delivery was for September 2.3023
RTG Orange Park store
My complaint is very long. S I am sending all info by e-mail to you.
I purchase a sectional in June of 2020. I purchased over 30k in furniture which I paid in full that day. After finally receiving my order the back flap on my couch was missing. I reported over and over and was told that they would send replacement but it would take awhile because of Covid. It’s 3 years later![protected] mannywinston04@gmail.com