Rooms To Go’s earns a 3.9-star rating from 983 reviews, showing that the majority of furniture shoppers are satisfied with their purchases.
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home theater furniture
I bought a set of home theater reclining furniture a few months ago, at first it seemed comfortable but now after a few months I notice that I am sinking into the seat as if there was not enough support and the lower back area is not offering enough support either. I find myself pulling myself up to not feel like I'm deeply sinking into the seat but it doe...
Read full review of Rooms To Go and 2 commentsarea rug
I bought this area rug along with furniture at roomstogo and area rug delivered was a defect one. when i called them they came to assess it after a month and confirmed that it is defect one. after 1 or 2 weeks they called and told that is defect one but they cannot replace it as that rug is discontinued and i have to re select some other rug in 30 days. I went and looked couple of times and didn't like any. Now when i called them to give refund they do no give and only they extended 2 more weeks to pick. i don't understand the time limit to select even though i don't like any rug at the roomstogo store.
Such a poor customer service and very bad policies. All i asked was to give me roomstogo gift card or store credit for more time period may be 6 months or 1 year. i didn't ask them to give gift card of different store, its so ridiculous
leather sofa and loveseat falls to pieces
I bought from rooms to go for many years but, never again. I bought a leather sofa and loveseat with the extended warranty. Shortly after a year, the leather color starts pealing all over the place on both pieces. I called and they said since it’s been a little over a year it’s not covered by the manufacture. The warranty is only if you spill something that...
Read full review of Rooms To Go and 1 commentfurniture - dining chairs
I returned some furniture after taking a confirmation on email from Rooms to go that they will process my refund as soon as they pick the furniture. They picked the furniture on Dec 12th and i have not yet received the refund. I had an email confirmation and so kept on waiting on it. In the meanwhile, while i was waiting to receive my refund, i placed...
Read full review of Rooms To Goprincess bed set in white
On December 24th the bed set was deliver but with scratches and paint issues and since then after 3 delivery intents we have not yet received a nice looking bed set. Even the delivery drivers tell us that All customers that have bought this specific bedding furniture set have complained and still I don not understand why Rooms to Go still have the...
Read full review of Rooms To Gounethical behavior/acceptance now
today 1/5/2015 I went into rooms to go to look at another mattress in which I have a warranty on, in which I asked Acceptance now about my warranty on the mattress and it was stated to me by acceptance now that I do not have a warranty because it has been over a year. so I spoke to them concerning a rep for rooms to go about my warranty on the mattress ...
Read full review of Rooms To Gocindy crawford furniture.
Order 12.26.15, Delivery 1.2.16, order # [protected], delivery to Palm Coast. I am not happy with the delivery procedure. Someone was supposed to call us ahead of time, cause we have dogs to put up. Nobody did, we were either home, we have an answering service, email, text. I told the sales man that I preferred email, (William Crockett), or a call on our home...
Read full review of Rooms To Goelectric recliner/claims department
On the day before thanks giving, my powered recliner caught fire while reclining. That was the good new, could have happened while leaving the house. Well the chair was stuck in the recline position, Thanksgiving was canceled at my house. The carpet was burned ( 3 years old). took forever for someone to call me or even coordinate with me about replacing the furniture or my carpet. Its now New Years eve as I write this. I was asked to get 2 estimates, did this and was told we can't except those, we will offer you $200. for your carpet. It's a great room, that's why they wont replace the carpet. Well sorry I am not replacing a square of carpet, they wouldn't do it, neither am I. So, I will be calling the local news channel, and see where that gets me. I will never buy from them again. And on top if it all, the delivery people, who are contracted, and don't get paid unless they deliver, are telling their customers we did this on purpose. I smell lawsuit.
refused to replace manufacturers defect
Used leaves for dining room table for the first time Christmas day and they were mismatched by at least 1/2". Requested replacements from RTG and they refused to replace them. This should have been caught by delivery personel when they delivered and setup furniture.
The complaint has been investigated and resolved to the customer's satisfaction.
Very bad customer service, I bought a living room set, one of the sofas the leg was broke the delivery guy open the bottom of the lining and dint fix it, he said they where going to send somebody to fix it, the guy fix the leg but put other color lining I'm not happy about that, I feel I'm getting new furniture and it shoul look like new, when I call customer service they very rude one lady told me nothing waswrong with the sofa that it was a customer preference .
living room set
Purchased Living Room Brown leather set from Kevin at the Bradenton Florida location. Kevin stated that any damage such as a pen puncture would be covered, tearing etc. He also stated that we were purchasing "leather". We actually were purchasing that bonded material that reassembles leather. We are long time customers of Rooms To Go and are very saddened by the quality of our couches that we purchased. They look to be 10 years old now with the "leather" cracking and seams tearing. We would like to be refunded and then purchase an actual leather set. That is if Rooms To Go sells REAL leather. We will also not deal with the gentleman Kevin if we purchase from Rooms To GO again. He misinformed us and gave us false information just to make a sale.
The complaint has been investigated and resolved to the customer's satisfaction.
My husband and I purchased a "leather" sectional from Rooms To Go in Raleigh, NC six years ago. A few months ago I noticed the corner piece had cracks and had started peeling.
We had purchased a $150 extended warranty, but it was only for three years. I called around to a few upholstery shops and they each told me real leather doesn't peel. One vendor told me it would take a lot longer for real leather to start showing signs of wear and tear.
I called RTG and was told because we were outside of the six year RTG warranty period there was nothing they could do.
I even asked if I could pay to have a RTG repairman come out and repair the sectional and was again told no. The csr explained that the lifetime of the sectional was six years and beyond that time there was nothing they could do. When I asked if the sectional was real leather I was told it was actually blended leather; blended with what the csr wasn't able to tell me. He also wasn't able to tell me why the sectional was represented as leather.
We never would have spent $1900 for this sectional if we had known it would only last six years.
We have furnished much of our home from RTG, but I won't ever shop there again.Lesson learned!
inability to process warranty reversal
On 5 March 2015, my spouse and I purchased 2 nice motorized recliners from RTG. They were delivered unscathed and we enjoyed them. For several months we were called several times a week to see if we wanted the warranty for the chairs. Having worked in the furniture retail for about 6 years, I understood the responsibilities in caring for the furniture under...
Read full review of Rooms To Go and 1 commentdelivery and customer service
My husband and I went into the local store on Monday (11/9/15) and picked out a sofa, love seat, chase, and ottoman. After the sale was final he asked what day I wanted delivery. He said Wednesday (11/11/15) is an all day time for delivery but Thursday and Friday will have time frames so the day before (or 2 days can't remember which he said) they will call you with a 4 hour time frame for delivery. So its 2pm the day prior (11/12/15) and I know typically I would have the call or text by now so I call them at the customer service # [protected]. The woman said there's still no time slot selected which is unusual. She said call back at 8am Friday (11/13/15). I just called and they said I have an all day delivery scheduled so 8am until 10pm which is NOT what I wanted. I complained to the lady on the line and she said there was nothing they could do or anyone else I could talk too. I then called [protected] and the gentleman took my complaint but they honestly could care less about wasting my time. I NEVER complain about businesses but this is unacceptable. I will not be ordering another item again from them and if my husband approves I will not accept this delivery.
The complaint has been investigated and resolved to the customer's satisfaction.
Purchased a sleeper sofa 11/21. Hard sell on the fabric protection. Really hard sell. Had to wait for a manager to come ask again and watch her have a little attitude when I still wouldn't buy additional protection. Delivery scheduled 11/27 1-5pm window. It's now 11:48 pm. No sofa. No communication will call tomorrow for a refund. Going to Nebraska furniture. Will pay more for better customer service.
sofia vergera dining room chair
The set was purchased for our conference room. We only use it when clients come in, which might be once a year - no exaggeration. The chair has been sat in less than 5 times and the leg snapped off underneath me. There was not abuse or heavy use. It was poor construction I would really appreciate a new chair or some option of repair. Instead all I got was a snotty manager, who I hung up on.
The complaint has been investigated and resolved to the customer's satisfaction.
the rep refused to help me with the leather coach, which started to fade away
I bought the leather coach from Rooms To Go. They gave me one year warranty, but I started to notice that the leather started to fade away. I called to their customer services and asked if they could something. When the rep asked about the warranty, I told the date when I bought the coach. He responded that the warranty has ended, and they could do nothing. They haven’t told me for what period they have given this warranty.
The complaint has been investigated and resolved to the customer's satisfaction.
living room set
Purchased furniture in 2011 and went in to purchase a leather living room set. Sales rep advised me that what i was purchasing was leather and now i find out it is a durabelnd. The first week my table peeled and there is no more wood on the sides. The first year my sofa and love seat begin to peel and now in 2015 my set is a total mess. I definitely hope...
Read full review of Rooms To Go and 1 commentone payment late accrued $205, late charges are undercover interest charges for 0% credit
Was late on second payment because it was after 5p.. by phone. payment accrued a $25 late charge . Called to inquire next month statement.(April) Spoke with customer service in April regarding charge. April payment paid on time, late charge assessed, but reversed 2 days later. Customer service rep stated the 25 would be credited back to account. I assumed so. I don't always open my bills when I know my monthly payment.**MY FAULT** long story short, the $25 was never credited and a $35 late charge was assessed to this 25 dollars each month on the same date as my payments were made and the payments were all made on time before or on the date before 5 p.. except for the second payment in march. This has added up to $205. I made my minimum payment but this time looked at my bill. I called to get an understanding of why a late charge each month on the same day as my payments. After much debating, I finally got it. $35 each time because of the additions added to the first late charge that was to have been credited. Only fair to say they did reverse two charges of late fees that were made on the same day. When I finally said okay I get what you have done, I don't agree, I said okay, I made my regular payment for this month, not the additional, but I see you are not going to budge, and stating that would they think I would have let $25 accrue to 205. I'll pay the balance from the amount I paid earlier. They stated that another 35 would be added tomorrow, next day cause it is now after 5p.m. I ask I get what you have done. I want to bring the account current. Please waive this $35 dollars as I going to pay the balance of the amount now. The emphatically said not to that. However, if I paid the entire balance of $3459.65 they would credit my account for $35 the late fee. WOW! This is how they get they get the interest on 0% interest rate. PLEASE BE MORE ALERT IF YOU MISS A PAYMENT AND PAY THAT UP FRONT. MY FAULT FOR NOT FOLLOWING MORE CAREFULLY. THEY WERE NOT COMPRIMISABLE AT ALL!
Had a very similar experience, but caught it before it got too far. I make sure I pay 4 or 5 days in advance and I am going to make sure I make my payoff before the interest date. don't want to get caught with a tiny print balloon payment
The complaint has been investigated and resolved to the customer's satisfaction.
delivery of a damaged bed and worst customer service
WORST experience of my life. We ordered a bunk bed that arrived today.. Damaged. I asked the driver if he knew the number to customer service and he told me he didn't know because he didn't work for Rooms to go that they were contracted out. When I finally got the number to see what I needed to do, I looked out the window and they were gone. The Supervisor...
Read full review of Rooms To Gobad delivery my new furniture being dented
I had a terrible experience with delivery with the movers of room to go outlet. they came in to delivery my furniture however, I receive them dented an scratch. Then they could not put the mirror dessert because they did not the right tools so they ask me to go to home depot and they will wait in my apartment. Really? They really think the I will leave a...
Read full review of Rooms To Gofurniture and appliance
This is a store to avoid I made a purchase amount paid in full several promised delivery dates unfulfilled multiple phone calls to the head office and to the store where purchase was made I received nothing but lies and promises from different agents some claiming to be managers to no avail I decided to check this company online I was shocked and appalled that this store is stil in business an can continue to do this to unsuspecting consumers. Final payment was made on Aug.28 first promised date of delivery Sept.1 nothing second promised date sept3 delivery time frame 1pm to 8pm. I am still wating on sept.6 no chair to sit on no table fo my family to sit and eat and no stove. What are my options?
damages caused by delivery company
I purchased furniture from Rooms to Go on 6/28/2015. On 7/6/2015 part of the furniture was delivered and the delivery people broke a leg off the sofa and gouged a hole in the wall. On 7/30 the replacement sofa was delivered. The delivery people gouged a second hole in the wall. I have submitted all the required documents to the shipping company. I do have...
Read full review of Rooms To GoRooms To Go Reviews 0
About Rooms To Go
Rooms To Go operates over 200 stores across the United States and Puerto Rico, and has an extensive online presence through their website, roomstogo.com. On their website, customers can browse and purchase furniture, find local store locations, and access helpful tools like room planners and style guides.
The company is committed to providing quality products, offering a variety of furniture styles and materials, from traditional to contemporary designs. They also offer financing options and delivery services to make the purchasing process more convenient for their customers.
Rooms To Go has expanded its reach by launching additional brands, such as Rooms To Go Kids, which focuses on children's furniture and decor, and Rooms To Go Outlet, which offers discounted furniture and closeout items.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.
Overview of Rooms To Go complaint handling
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Rooms To Go Contacts
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Rooms To Go phone numbers+1 (888) 709-5380+1 (888) 709-5380Click up if you have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 2 2 users reported that they have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number100%Confidence scoreInternet Sales+1 (800) 766-6786+1 (800) 766-6786Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone numberOther Inquiries
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Rooms To Go emailstellus@roomstogo.com100%Confidence score: 100%Supportonlinesupport@roomstogo.com100%Confidence score: 100%Supportcustomerservice@roomstogo.com96%Confidence score: 96%Customer service
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Rooms To Go address11540 Highway 92 East, Seffner, Florida, 33584, United States
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Rooms To Go social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2024
Most discussed Rooms To Go complaints
Avoid any business with rooms to go!Recent comments about Rooms To Go company
Hosford 6 pc sectional non-powered sofaOur Commitment
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