Rooms To Go review: bonded leather failure 27

To whom it may concern:
I bought 2 leather sofa's from Rooms to Go which are now 3 years old and are peeling terribly. This is unacceptable and I would like to get new sofas or my money back.

I bought a sectional living room sofa 2yrs 8month ago. It was a floor furniture. They told me no warranty on it. Since everything was ok, and looks like a pretty good price, i took it. Now it's peeling and it's showing it was not genuine leather. It's like a composite. I called them and they told me cause of the time passed, they can't do a thing... I told em my complaint is not a warranty issue. It is they said it was leather, and it's not. Even when receipt don't ha a description. Headrest are worst than shown in picture. Anything I can do? Any court case resolved with a favorable result ? ipd76@yahoo.com

I purchased a red "leather" sectional sofa set in 2012 from Rooms to Go. I specifically asked the salesperson if it was made of real leather. He said yes, except for the back of the sofa (I had noted its texture was a bit different). He indicated all of the cushions were leather. Almost a year ago (2017) the sofa cushions started peeling and the pace has recently accelerated to where there are flakes falling into the floor everyday. This seems to be a common theme for furniture purchased during that time period...I guess they call is "bonded" leather but the salesperson didn't indicate that. What options are available to me to get reimbursed or to replace the furniture?

We purchased a "leather" living room set from Rooms to go in Nov. 2014 for our vacation home. We only use the place 4 months/year and this year notice the "leather" is peeling. When I contacted RTG they said they could issue store credit for less that half the original purchase price-and I needed to do it before a 30 day expiration period-I would also need to pay for delivery of the replacement furniture. I see there is a class action lawsuit against RTG for misrepresenting the "leather" furniture. I too purchased an extended 3 year warranty to start after the mfg 1 year warranty-basically I have used this set for less than 20 months-and the loveseat and sofa are crap-the chair is still ok-since no one sits in it-but in order to even receive credit we need to return all 3 pieces-and do it within 30 days! WTH is that-I am not back in our vacation home until 5 months from now. I informed RTG of all of this and have not had a reply...where can I find the Class action Suit-I want to join it...

We purchased this RTG leather sectional in late 2013 and it has been peeling badly. We were told it was real leather except for the back. We love everything else about this sectional but it looks so bad now and feels scratchy to sit on. I have heard about the class action lawsuit. Is that the only way to get my money back or is RTG issuing refunds? ;

I Bought furniture from RTG several years ago and about a year and a half later it started flaking until it was completely ruined. I was told to send pictures to show us and nothing was done. I was told that it was more than one year but I’ve shown pictures to other furniture stores and they all agree that it was poor quality. I was told it was leather and only the side and back was not leather which shouldn’t be an issue because there wouldn’t be much contact with those areas. After a few years good quality should not be in that condition. Several thousand dollars was spent on something with so poor quality. It was misleading and a total scam to encourage a consumer to buy such garbage. It was well over a year since I’ve contacted show us.

I brought what I thought was leather sofa on 05/14/2015 My sofa is peeling so bad, I can not invite family

and friends over to my house. I contacted customer service and they told me to email pictures. I want a new living

set or my money back. I really need for someone to reach out to me about this situation because I am really

getting depressed about situation. My son in law sit on the other end of the sofa and left imprints on his jacket,

he says I have to buy him a new white jacket because he can not get the imprints off of it.

I purchase from RTG a Sophia Vergara sectional and not even a year into it ti started to peel .I call ed RTG and they said it was not covered in warranty.I Feel like I got robbed.Now a few years later it is peeling everywhere .I would like something done about this replace or repair if possible .we don't even use it and its peeling.i hear there was a suit about bonded leather which I didnt even know it was the sales man said it was real leather.

I bought 2 leather couches from RTG June 2018 its only 2 yrs later and the leather color is wearing off on the seat the arm and where the stitching is. It looks like crap. I have to now go out and purchase new couches made with quality leather, not this junk. I am so pissed off I spent over 2, 000.00 for a junk product. Lesson learned. I have a lot of RTG furniture and its great but the couches are just pure junk.

Purchased supposedly a leather sectional reclining sofa for over $4, 000 and the head rest is pealing after 8 months of use. They will not replace.
We purchased a leather sectional reclining sofa and spent $4, 000. Upon delivery, head rest had seam coming out so they replaced it. The same head rest after 8 months of use is pealing/discolored. The repairman said it should not happen and said we'd receive a new one. After no communication, we reached out to find that they denied the manufacturer warranty and said it was normal wear and tear. How can an 8 month old "leather" sofa have pealing/discoloration? The extended warranty does not cover this due to it being less than a year old. My husband spoke to the manager of the store and the manager stated that it could be hair products that caused this. Really? First of all, this is my husband's chair and he does not use products in his hair. We are finding that no one wants to assist. A leather sofa should not have these issues after 8 months of use. Customer service is not satisfactory.

We also purchased a sofa and loveseat with the bonded leather from rooms to go. They happen to be in a room that is not used very much and have pretty much been used once or twice a year for the past five years. Now at all the seams the color is flaking off and showing white beneath it. I called rooms to go and they told me there was nothing they could do for me and acted like they never heard of the problem before. Obviously that isn’t true. I am very unhappy with the situation. I spent several thousand dollars. If anyone knows of a class action suit I would love to join it.

I had a similar problem with my furniture flaking. I bought 7 chairs for my movie theater in 2016. The chairs started flaking after a few months, even though no one sat in most of the chairs. I reported this to Rooms To Go, but the lady told me that there was nothing they could do but give me a discount on replacement chairs. Why would anyone with any rational thinking buy the same chairs, even at discount, only to have the same thing happen again. These chairs are faulty and they know it.

Interestingly, I was discussing the situation with a friend, who had the same experience with Rooms To Go leather furniture.

We purchased a Rooms To Go couch and living room furniture about five years that clearly has major failure is due to poor manufacturing. When contacted we were simply told that it is out of warranty and there is nothing further they can do. This is not right as there is clearly an issue with the bonded leather. Please see photos. I know that we are not alone with this as I have read many complaint on different platforms. They should really step up to the plate and do what's right.

We purchased this RTG leather sectional in 2015 and it started peeling & fading badly 3-4 years later. We were told it was Real leather but have since found out its "Bonded Leather" and there was a class action law suit against RTO and a "Recall" was issued.

Prior to my findings, I went up to the RTO store, twice, and I called RTO customer service in 2019 and 2021. Each time I was told there was not a "Recall" for this sectional, so I didn't pursue it, until, Sunday, Feb 20, 2022, when I went to RTO because of their Presidential Sale on Mattresses. I got a wonderful sales rep name Cheri, and she told me there was indeed an issue with the sectional we bought and to call customer service. We also made a $4,000+ mattress purchase.

After leaving, I decided to once again called RTO customer service on Tuesday, Feb 22, 2022, and was told again that there was no "Recall' on this sectional. I asked to be transferred to a supervisor, and after "much resistant" from Xiaire and Vickie, they transferred me to Cynthia.

After much discussion with Cynthia, and her checking with her upper line, she called me back and said "RTO will not do anything because the time had passed for RTO to take care of it".

Needless to say I'm not happy and I feel this is "Not Good Customer Service". I was given the run around in 2019, 2021, and almost in 2022. I never received notice from RTO, or Anyone, that there was a Class Action Lawsuit, like I have from other companies when there's one, and the fact still remains RTO Sold This to us and It's Still and Unresolved Problem for us as your customer! We didn't cause this to happen!

I'm still looking for a Resolution and need to know what the next step is for you to help me?

Yet the they sell real leather furniture lol. Unfortunately same for me I just got two leather couches on sale. Now I understand why they were on sale. But not even a year later there's holes and leather tears. Me and my partner are always working and only home really on the weekends. It's just unfortunate we have had it for such a short time and it's already tearing...