Rural King’s earns a 1.2-star rating from 167 reviews, showing that the majority of farm supply and home goods shoppers are dissatisfied with their purchases.
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Customer service
I tried calling the store as the item I wanted was marked as limited availability and I live quite a ways from the store. First, it took a solid 3 minutes or more of letting it ring before someone picked it up. Then, after placing me on hold for 10 minutes, the call was abruptly terminated without a by your leave. No one ever answered it to see what I was requesting.
Read full review of Rural KingConsumer
Not complaining about product. Its sad when people who really need jobs to provide for family and gets turned away due to background checks or drug tests but yet harrisburg il will hire drug addicts giving them a week to get clean before hire and just came out of prison on parole. Probably gonna play sick at work today due to his all night meth party. Spoke with manager the day corporate flew in on helicopter about employee Leroy Wallace but he looked at me as being stupid and ask me how I knew he on drugs. Not hard when his paychecks from there supply his habits not his family. Is this an equal opportunity work place?
Gun department store #74
A gun dealer sent a shotgun there by accident, every time I called the gun dept lied and said they didn't have the Gun. I had the notification that it was there from fedex. After 3 days and multiple phone calls, I was led to believe the gun was stolen. I filed a police report with the Citrus County Sheriff office for a stolen firearm. When the deputy came...
Read full review of Rural KingCusp!at service
The customer service is horrible. This no the 1st time I've called in & what I asked was not answered & was told to call back the no one was in that dept. The 1st time was before this Covid 19 so scant blame it on that. I love Rural King but after three times of getting the run around I will not be coming back there & I use to buy all !y dog food, cat food & gardening products at Rural King in South Zanesville Ohio.
Read full review of Rural Kingunethical behaviour from manager Christine Stasek
5/20/2020 5:14pm manager christine stasek accused me of just leaving when I was only on lunch today then she has called me on my personal cell phone multiple times on my own time asking me where am I its been to the point I wanna press harassment charges as an employee having to do that the manager show unethical behavouir at store 51 elyria ohio
Why it takes longer than 3 days to clear for a gun at rural king
Paris Illinois, purchased a long gun. My 3 day wait has now turned into day 19 . When I call the computer is slow is the response . My son left there went to Stock n Field purchased a long gun in 5 minutes he was cleared through state police . Now 3 days later he has a gun I'm STILL WAITING. Their Policy needs to change or they lost my business !
chicks
4 months ago I ordered 10 bantam Cochins but bought 14. I asked 3 times between ordering the chicks and picking them up "are you sure these are bantams. I now have large fowl bantams that are already 2x bigger than my oldest bird. The bantam hen I hatched at same time as these were hatched is about 1/4 of the size of them. Not happy!!!
Read full review of Rural Kingwashroom
The men's washroom door drags heavily on the floor as it has for the past two or more years... The Urinal has been out of order for month's & from time to time is out of order... The Toilette barely flushes & the handle has been broke since this time last year... How about hands free flushing... The washroom has no ventilation and always smell's like an poorly maintained outhouse & is filthy...
Read full review of Rural Kingcustomer service
My husband and I visited this store to exchange an item on November 29, 2019 (Black Friday). My husband often buys work clothes at Rural King but this was the first time I wanted to purchase clothing for myself and this was the because of the special deal available. There was a table full of Lincoln jeans for women with three signs (one on each side ) for...
Read full review of Rural King and 1 commenttaking way to long for an order
On 9/28/19 I ordered and paid in full for a BH7.5 back hoe attachment and a 9" bucket. I got the back hoe in 3 weeks but still haven't receive the 9" bucket and today is 11/30/19. Jim the sales person in the Marion Ohio store is working hard for me to get the bucket, but seems to be getting the run around from the regional managers JB and Rocky and the tack department. I have seen the communication that Jim has summitted and was there when he was on the phone with these individuals and all he gets is a bunch of BS. If you are going to sell these items then you should have a supply of them. Very disappointed because I want to use this tool.
As far as a resolution, you need to expidite this bucket and if you want to be credible you would give me a significant discount for the inconvenience. My name is Scott Beveridge and email is [protected]@hotmail.com, phone numer is [protected]. That is enough information for you to return communication and inform me on you resolution.
online purchase
Do not waste your time buying online from this company. It is the worst experience I have ever had buying online. Customer service is terrible and will do nothing to help you. Ordered a item 10 days ago and still has not shipped out nor will they cancel the order to refund me so I can buy it somewhere else. Do not waste your time here, you will be sorry.
customer service and poor management
On 10/24/19 I was at rural king in zephyrhills 4:24pm. I went to get in line and there was already 6 people in line and there was only 1 register open and there were 3 employees standing in a group just chit chatting. Then I heard someone get on the radio to tell someone to get on a register about that time there are about 15 customers standing in line...
Read full review of Rural Kingfirearm sales
I purchased a Remington TAC. I went to the Connellsville PA store. Since it was my son's eighteenth birthday I said he could transfer the gun. I informed Joy the representative that he was going to do the paperwork. I did not realize that it needed transferred to a person over 21. She did not inform me that he was ineligible. If she would have I would have done the paperwork and kept the gun for myself. I said I could do the paperwork an was told that I could not since he had been denied.
She was quite rude from the time we came into "her" department. We were greeted with "you are going to have to wait I'm busy." This was before we even said a word to her. She then berated other employees that were trying to answer customers questions over the intercom. Saying they are stupid or should know the answer since " They have worked there for 5 Years"I have purchased several guns from RK Guns and have never had such a horrible experience. To add to our horrible experience I called you customer service and after waiting over an hour and a half on hold I am told I am being charged over $75.00 for I gun that I cannot even purchase. I am very active in the local community and shooting sports. I know this means very little to you but I will spread the word that no one should even consider buying a gun from your company. I understand your position but I feel I was treated unfairly. Again, I doubt if your company really cares but I wanted to vent my feelings
rotella t6 synthetic oil
On 10/17/2019 at 6:23 pm I was checking out atMarion Rural King trying to purchase Rotella T6 Motor Oil which was listed as a "Managers Special" priced $14.99. The cashier who by no fault of his own seemed very inexperienced kept ringing up the price as $23.99. The cashier was very apologetic and professional asked for help numerous times even stating on...
Read full review of Rural Kingsupervisors
10-13-19, Terre Haute Rural King supervisor "Walter" wrongfully terminated my step-son, because he had to call in for a job interview. When my step-son called in he stated exactly to "Dave" what he was calling in for. "Dave" stated "well you better hope you get the job because you may not have one here when you come back". That is retaliation on my step-son for tying to better himself.
Read full review of Rural Kingparking lot
My son and I were at rural king in wooster, oh My son is handicapped and is autistic. The parking lot is jagged and a mess. As we came out of the store my son tripped on broken concrete falling and hitting his face on jagged edges. I had to rush him to the e.r for stitches. This was very traumatic for him and myself. I am going to talk to an attorney.
When you assume you assume wrong! You don't know me nor how I parent. You are trolling to try to get a reaction. You are ridiculous and I refuse to conversate with you any longer.
You fat troll you nothing about me.
Okay I am here to tell the truth. The truth is my son never fell. The truth is he was acting like an idiot again. I was so angry at him that I hit him in the face with a branch I found. I had a bad day and he would not stop crying. I hit him with a tree branch. I tried to blame Rural King because of their parking lot. The real reason he got hurt was because I was angry at him for acting like an idiot and hit him in the face with a branch I found. Sadly I hit him so hard that he needed stitches. Now he is in foster care. Someone saw me hitting and punching him, and telling him he is an idiot. They reported me and he is in foster care again.Since I am still being monitored by CPS because I hit my idiotic son before he was taken to foster care immediately. This is all I am going to type. You don't know how hard it is to take care of a idiot like my son.
order [protected]-1
I ordered 2 LED shop lights online and 1 was defective. I contacted the return department at RK the same day.It has been 2 weeks and I am still waiting on my return authorization. When I call all I get is a run around. This is the worst return department I have ever seen. Rural Kings website says easy returns. This is not the case. Looks like a rip off to me. Sell me a defective product then run the other way when you need to honor your posted warranty.Would you buy here?
machine operator
This lady is on the cell phone operating a machine lift driving one handed holding her phone with the other hand for the 20 minutes plus that we waited to pick up our order. Once she was done moving a case of water she sat on her cell phone talking longer with absolutely no concern for us at all nor showed any time of customer service towards us at all.
no certain product, just the condition of the store all around.
I have cut my shopping down the past 6 times I've been here because of the heat. I average about 2x's a week shopping here year round. Today, July 14, 2019, I entered the store and before I could even get a quarter of my shopping done I got so hot, I was dripping sweat, I got so dizzy I almost fell, thank God my husband was close enough to catch me, by the time we got to the check out with the few things I was able to get, my husband and I were both sick to our stomachs. This was the worst experience I've ever had. If there is nothing done about this condition I will be forced to find a different place to take my business even if it means spending more money. Please take care of this situation and show you care about your customers.
Sincerely,
Nancy Ferrell
490 Baldwin Ford Rd.
Providence, KY. 42450
cashier employee mistreatment
Why does this company mistreat employees and pay them such bad wages and they get health department inspector violation codes for mistreating animals and building code violations for repairs of stores smh it's very sad when management cannot even verify an employee work schedule if they call the management isn't even on the same page with other stores and the right hand doesn't even know what the left one is doing. I'm a management professional in a law firm and have had many EEOC complaints about this company. They need to clean up their act or they will risk bankruptcy in the future! They hire outside cashiers from a temp service which pays 3 dollars more an hour but refuse to give existing workers a raise. People cannot live on low wages!
Rural King Reviews 0
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About Rural King
One of the key features of Rural King is its commitment to providing high-quality products at affordable prices. The company works directly with manufacturers to ensure that its customers receive the best possible value for their money. This approach has helped Rural King to build a loyal customer base that appreciates the company's dedication to quality and affordability.
In addition to its extensive product selection, Rural King is also known for its exceptional customer service. The company employs knowledgeable and friendly staff members who are always willing to help customers find the products they need. Whether you're a seasoned farmer or a first-time homeowner, you can count on Rural King to provide the guidance and support you need to make informed purchasing decisions.
Another key aspect of Rural King's success is its commitment to innovation. The company is constantly exploring new technologies and products that can help its customers improve their lives and livelihoods. From advanced farming equipment to cutting-edge outdoor gear, Rural King is always on the lookout for new and innovative products that can help its customers succeed.
Overall, Rural King is a highly respected and trusted retailer that has earned its reputation through years of hard work and dedication. Whether you're a farmer, a homeowner, or an outdoor enthusiast, you can count on Rural King to provide the products and services you need to thrive in your chosen lifestyle.
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Overview of Rural King complaint handling
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Rural King Contacts
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Rural King phone numbers+1 (800) 561-1752+1 (800) 561-1752Click up if you have successfully reached Rural King by calling +1 (800) 561-1752 phone number 0 0 users reported that they have successfully reached Rural King by calling +1 (800) 561-1752 phone number Click down if you have unsuccessfully reached Rural King by calling +1 (800) 561-1752 phone number 0 0 users reported that they have UNsuccessfully reached Rural King by calling +1 (800) 561-1752 phone number+1 (217) 254-2318+1 (217) 254-2318Click up if you have successfully reached Rural King by calling +1 (217) 254-2318 phone number 2 2 users reported that they have successfully reached Rural King by calling +1 (217) 254-2318 phone number Click down if you have unsuccessfully reached Rural King by calling +1 (217) 254-2318 phone number 0 0 users reported that they have UNsuccessfully reached Rural King by calling +1 (217) 254-2318 phone number100%Confidence scoreCOO
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Rural King emailscustomerservice@ruralking.com100%Confidence score: 100%Supportddavis@ruralking.com93%Confidence score: 93%Executive
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Rural King address4216 DeWitt Avenue, Mattoon, Illinois, 61938, United States
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Rural King social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
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