Rural King
Reviews and Complaints

Bought a pistol from rk guns. Had it shipped to you Hartland, MI store. Waited for 3 hrs to run backround check o ly because the counter can run one customer at a time. So I had to sit and wait for every purchase. Transfer got delayed (Not relevant other than return trip). Now that everything has gone thru and cleared, I now have another 3 hr wait because you can only take one customer at a time. I will never purchase from your stores again. Unbelievable.

i went to the clearfield pa rural king, wanted to buy 2 guys for self defence. and the guys working in the gun area was eduardo he called me and my fiance STUPID and he refused to sell us guns because we aint smart and sound stupid.. and my fiance called manager at this store and he told him its totally discrimination so it can be reported it is so bad i dont even wanna go into this store cause calling someone stupid and being so rude hurt. but he was absoutly rude and discriminating us left and right

I live 30 miles away from your connellsville pa store.. I have tried to shop there many times.. But the ads we receive & we go out to purchase the advertised items.. That store never has any of those items that are advertised.. The managers are rude.. And you get absolutely no service.. You have 4-6 employees hanging around at the service desk.. On the phones.. & not helping any customers as I could see.. I wanted to purchase 15 bags of your advertised crab grass perventor.. At $18.99 a bag.. That wasn't just a small sale.. No one would help us to try to get this stuff in for us.. I then drove home & started calling around at your other stores.. I found your butler store had it in so saturday we drove to butler to pick up our 15 bags.. Plus we bought many more items.. That store was stocked well! The manager there was very polite & got us a pallet full & put it in the back of our truck.. We purchased around $450.00 worth of items.. I know your opening up a store in washington pa.. Hopefully you'll have it stocked & a good management team there.. We'll never go back to that connellsville store.. Won't spend our time running there for your advertised items only to be turned away with nothing in stock..

Management plays favoritism towards employees the lazy ones get promotions while us hard working employees have to just watch them get promotions ASM likes to flirt with a stock crew girl and management lies about promoting within when they hire two freaking guys from the street something needs to change cause if it doesn't change rural king will lose dedicated employees who actually work hard because they are not being treated fairly

I ordered 60 bags of horse food and had it put back until my husband got home to go get it. Today we took our horse trailer and went in to pick it up. When we went to get it, I noticed it was not wrapped in plastic but I didn't say anything due to it being on our horse trailer and if it fell, it wouldn't hurt anything or so I thought. We brought it home and my husband went to the back of the trailer and opened it and the door shot backwards and hit him so hard it almost knocked him down and blood flew everywhere! I had to take him to the hospital and he has stitches in his face. We did not realize that when the entire load shifted it went towards the door and was sitting on it and the pressure caused the door to literally fling open. I have never taken a load of food like this before as when I get it from tractor supply, it has always been wrapped and therefore no problem. I didn't want to make waves and ask why didn't you wrap it and didn't think it would hurt anything. Why don't you have policies to follow for procedures to sent food out? My husband is scarred for life and will look like he has a hair lip. If you want photos, I can send them. Just let me know. This has been very traumatic for me and my husband and my children who had to come down and help us. My phone # [protected]... What happened to us is very very wrong!

I'm in rural king usually weekly to pick up horse feed, supplements, dog and cat food and other miscellaneous items. I'm always loading horse feed myself never an associate around to help load and the few times there has been they just walk by like i'm not even there. I lug it thru the store all the way from the back usually 5-10 bags to the register and have to ask the cashier for a load out. I wait, and wait and wait... Well we're short staffed or so and so is at lunch. At this point i'm irritated. It's not that I can't do it because i'm perfectly capable and I usually don't pull the chick card but for peer sake. My trip today put me over the edge! I loaded the feed in the truck too! No one was able to load my feed. I'm thinking twice about going to rural king. I never touch a bag when I go to big r. I pay at the register and pull around back and they load it. Rural king could take lessons from big r!

Me my mother in law and three children Went in our local store to purchase a fire arm and was turned down bc I took a pic and had to make sure it was the right gun! After standing in line for 45 min fighting my three babies bc they have done got tired of standing there this guy is going to ask what he can help us with after watching me stand there that long then he is going to say I can't sell u anything bc u took a picture of a gun! Why he couldn't tell me while I was asking if it was right I'll never know they.. They treated us like criminals! This guy is going to search my 5 year old daughters bag she had some toys in! After calling back to get the names of this guy and the manager they refused to give us the names! You would have thought me my mother in law and my three kids were there to blow the whole mall up when we just wanted to buy a small pistol for her birthday this month! So for anyone looking to buy a fire arm please don't take a picture of the gun 1st

We ordered a razor blade knife on [protected] at 9 AM for my grandson and payed the priority mail charge but as of today January 5, 2017 we still haven't received the gift he was promised and we are upset as anyone would be. Please provide information as to when and if it will be delivered we are loyal customers of rule King my family and I travel approximately 30 miles which is a good distance to visit your store in Leesburg Florida and we can't understand the delivery problems associated with an online order that was processed . It was embarrassing to say the least when the product had not arrived by Christmas. I contacted Rural King customer service by Email with not even a response . I'm thinking that there is no Customer Service . I thought I was alone until, I looked on here for Rural King Complaints . Embarrassing to say the least.

Ordered my son Christmas gift on PayPal on December 5th...paid extra for 2 day shipping...Dec. 19 the and still haven't received. Can not get thru to customer service...on hold over hr. Terrible Customer service...is under staffed apparently. I will not be spending my money at any Rural King in the future. My son's Christmas will be ruined because this was the only gift he asked Santa for... shame on them

this message is in reguards to the connellsville/Dunbar Pa store. This has been going on since mid November. Now it is the first week in December and I have been able to purchase wood pellets once. Very Very bad store management or order forecasting. Ive wasted several trips to the store to keep hearing the same thing, SOLD OUT. Hummm... Begining of winter cant keep pellets in for more than a few days. Obvious answer! Quit losing thousands of dollars and get somebody to run your store who has just the slightest bit of forecasting talent. Its wasting our time as customers and giving franchise a bad name. loyalty will only go so far, and several others and myself are not going to give many more chances. I never complain about anything but i felt that coorperate needs to know before they loose local ties. Richard Hart. [protected]@live.com

If I could leave 0 stars I would. Ordered Nov 10, priority shipping, told on 15th it shipped on 13th, then told on the 20th it didn't and was going Fed Ex that day. I cancelled the order right then, and was told to reject the package, which I did and a refund would be forthcoming. When I called back on the 30th because I still don't have the refund, was told they had to wait for package to return and issue an RMA. Still no refund from them, but PayPal returned my money after I filed a dispute with them. Every call is a different excuse. NEVER order from this place.

11 / 28 / 17 I was at Rural King and picked up two skids of feed period when signing the load out I was informed it was used to give credit to the worker loading me. While loading my truck, the elderly gentleman on the fork truck stepped on the gas and rammed my tailgate. So hard it buckled the tailgate. Ask to see a manager, the assistant manager informed me he wasn't there. Said he would be there Thursday and she would have him call me. Never received a call. The assistant manager informed me that when signing the load out, it's released Rural King of liability. My problem is when you have inadequate help loading and my problem is when you have inadequate help loading and they ran into my truck that there is a problem. My truck is a newer one ton truck. My insurance is $1, 000 deductible. So I have to eat this cost because of your help or your equipment. Doesn't make much sense to me hope other people beware

I went to the decatur IN rural king over the weekend I noticed a manager named Kim to be very unhelpful because she was more concerned about the man she was walking with. I noticed she was making everyone else work and not herself. I don't find it fair that I was asked to leave at closing time even though I had a shopping cart of merchandise while the man she was walking with was able to stay past closing time.

I currently work for Rural King store number 74. From the time I've started I've noticed the lacking in training and giving associates proper tools to do thier jobs. Our bathroom is one example, an outside company should be hired to clean it because they have proper training and the proper tools however this store puts it on the loaders and cashier's with the only tools is those brown paper towels that spread matter not soak it and the glass cleaner used to wipe counters is what's provided to clean. The popcorn machine pump now has to be hand dipped by the cashier's and they're expected to keep up with customer service while destroying thier clothes. The fan that keeps the service desk cool is broken and even if it weren't they've blocked the air flow. There are very few raises and no one is fully trained because the rules change with each manager, the lack of communication makes this store less efficient than it could be. The loaders are expected to take out trash late at night after store closes and they're off the clock. I've only been here 3 months but it's obvious that this store does not care about it's associates and unhappy associates means a poorly run store.

I orered 2 3.2 oz. bottles of Poulan Pro Synthetic Oil and paid 7.90 for express shipping [which was more than the 2 items cost] 2 weeks later I emailed them about where it was and they replied the store was out of stock and they would send it to another store. 4 days later it came and was not what I ordered. Poulan Pro Semi Synthetic Oil. Maybe it would be ok but, I'm not a 2 cycle engineer and just don't know. I emailed them and told them about it and said I would write it off as a learning experience not to buy from them again and I couldn't be bothered with the hassle of sending it back. Their reply was sorry, if you want, call this number so we can help you. I'm not calling. I found it on Amazom cheaper and free shipping with Prime.

I just want to say I have been disappointed the past few times I have been in Rural King in Farmington Missouri. On of the employees there by the name of Ashley is such a rude person. Listening to the way she talks to other employees and to customers is just down right awful. I don't know how they can keep someone like that working there. I know if I was an employee there I would not stay there having to deal with someone like her. I think the main people need to watch her and watch how she does things.

There is a girl named Ashley at the Farmington Missouri store that is terrible to her employees and customers. I have see her walk around doing nothing and making all the others do stuff while she talks to whoever is around. There will be lines of people and she will not go help the other employees. She has another employee that lives with her named Abby that she gives special privilege to. She is very unfair with things and I don't think she should be an CSM at all. I know of a few people who have already quit that place because of her and a few more of the good workers are about to leave there. Something needs to be done.

I went into Rural King in Farmington MO to buy a few thing's in Pet's and feed. There is a girl there who I always go to bc she is super friendly and knowledgeable. When I asked for her another employee with a gun vest on told me she was fired. I was shocked at how rude this girl was and how she seemed to get joy out of telling me this. Well I went and loaded up my cart bc I didn't have time to go anywhere else. As I was shopping there was a group of employee's standing around talking, I heard them talking about Jen the gal I asked for. They were all bragging about how they got her fired and how they were so proud of getting employee's to file complaints against her and how her daughter came in faking being sick. I called a friend of mine who knows her and she said that Jens daughter had a heart attack AT RURAL KING and they fired her for missing work while her daughter was in ICU! I went in line to pay for my items and stood in line for more then 20 minutes. I heard the girls up front call for a mgr and some short girl with purple hair, the girl with gun vest and another girl in plain clothes got on radio and was very rude when replying then started talking about getting one of the girls in service desk fired next. I left my cart sit right where I was and walked out! I hope Rural King goes out of business and I will never step foot in there again! I thought family center was bad but this place is worse! I forgot to mention they have an infestation of mice and mites in feed. Food for both humans and animals is expired and while walking I saw 3 different mice running around and over an inch of mites on feed bags! Disgusting for a newer store but not shocked based on mgmt and employee's behavior. BOYCOTT RURAL KING not union or union built and WORST CUSTOMER SERVICE ANYWHERE!

In September I submitted a resume about a job interest I have been looking for being a minor. I then followed up with weeks and have turned in everything that was required from me to them. I got my 1st interview through the phone and everything seemed as it was going as planned until Susie, did not put my background check in, until about 1-2 weeks ago. I called once a week now, every single week following up to now. She says there was a change in the head manager, and that they now have something going on with hours. I was promised job and would love to work the company of Rural King. Since the beginning of it coming to Parkersburg ; I was very interested in working with the company. When going into the store I asked if they were hiring, and they did say they were hiring 16 years old and I then out my application in. I am very confused on what my next steps should be. I got told I was forsure hired for working with the company and would love to start. I just have been now going on 2 months of waiting for someone to take the next steps with me. I would love to hear feed-back because I myself do not know the next steps to take. I was told today that there was a chance I would have to wait 3 more weeks to even be called in for orientation.

And employee named Jodi is one of our customer service desk clerks and is a rather rude employee to customers amd other employees.She is sleeping around with certain staff members on and off the job some being with management.Few employees have caught her using drugs on the clock and on premises.one of her co workers at the desk has seen her deal drugs on site and even shown up to work drunk and smelled of alcohol.something needs to be done with her working her making it very uncomfortable and not a good workplace