Rural King
Reviews and Complaints

I put 1300.00 down on a rifle (layaway). My background check was delayed for 7 days. When it came back k it was still on delay. The law states if it does come back in 3 day period then the store may or my not sell the item to me. I DON'T have a problem with that but...I was told that their policy was to wait 30 days and re run the the fib check. I asked for my money back and was told all returns over 500.00 had to go through the Illinois office . I NEVER purchased the 1300.00 rifle and am waiting the 2 weeks for my money...I'm an NRA life member and very active in local NRA activities. I will be writing the magazine and telling all the members about Rural Kings customer service. I contacted the district manager and he wouldn't even call me back... thanks Rural king

Me and my family were shopping at the one in kokomo, in and we got some cat liter that was on shelve for it said $9.99 and so we said ok well we went to pay for it it rang up 11.99 we said no it was 9.99 then they rang for a price check being rude about it and arguing with us being loud about it and the guy said its not 9.99 its 13.99 well we got off paying 11.99 but i went back there to check prices myself and there was no tag at all anymore and he had his price changer device in his hang but in all and all there was no tag that said 9.99, 11.99 or 13.99 so they know they messed up they just wanted to make us look stupid all and all never shopping there again if all they do is be rude with there customers and be loud making us look stupid i can care less about the price just the customer service there will never bring me back there

only been 2 checkout lines at the rural king in st clairsville, and one of them is the service desk. the girl at the service desk is answering all calls and taking care of customers, I asked her where her help was and where were the managers, she didn't know, I looked around the store and asked but could no find any, that is great service, awesome, make customers wait for 15 to 20 minutes for checkout, awesome, great customer relations, I think i will drive the extra distance and got to tractor supply

My son found a set of broadsheets he wanted..which was on the shelf with a lock on them.. $40.00/We told the cashier that was working in that department and he said that someone borrowed the key and hadn't brought it back yet. He said he would page them and get the key..we waited for half an hour and no one showed up..We went on up front to pay for what we did get (should of put the stuff back) the cashier wanted to know if we found everything all right and when I proceeded to tell her what happened she was like oh well..Really my time is valuable as well and I'm sure my money will spend elsewheres..Thank you

Twice I have had to return back to the Rural King store located in Morganton NC, as the cashier forgot to remove the security tag. I live 80+ miles away or a dive of over an hour and half away. I entered the store (8/15/17) and headed straight to the customer service desk, located in the front of the store and explained my issue with receipt of purchase in hand. The nice rep removed the security tag and was in the process of handing me my purchase (shirt) back when I interjected to say- there's another shirt I would like to purchase if it's still here and I need the use the restroom after a long drive. I then asked whether I needed to leave my shirt with her at the front desk or take it with me. She replied "you can take it with you"; I smiled and walked away. A few days prior to todays visit, I called to inform them that I had purchased the shirt and the cashier had missed to remove the security alarm tag. I was told to bring the merchandise back, along with my receipt. Upon walking to the back of the store in seach of the other shirt I had seen several days before, which was of course gone. I proceed to the restroom, but was stopped or rather yelled at by a man cleaning to STOP! I stopped and explained to him that the shirt had already been purchased by me, showing him the receipt, but he continued to yell at me. Here is my complaint - I am/was wearing, not only boots purchased at Rural King, but a shirt and a belt, all of which belong to ME. Should I have just taken my clothes off and left them too outside the door, in addition to, the shirt in my bag? It's the same difference, as ALL are my property and no longer Rural King's - my purchases and my property. The employee was rude and harassing. I went straight to the customer service desk and asked to speak to the manager, but to no avail. I am requesting an official apology from Morganton's store manager, plus the employee (Tim) as well. I, without any doubt whatsoever, know NOT to take Rural King's merchandise into the restroom, but what I lack to understand is why the harassment over me taking my OWN property into the restroom. If (Tim) has an issue or didn't quite understand the situation then WHY didn't he call for a manager or even security to avoid conflict? Should patrons not enter into Rural King wearing previous purchased clothing? In any regard, I was violated through means of verbal abuse and the lack of acknowledgment from the store manager to properly handle the situation. By the way, a person held my shirt withing the small hallway outside the restroom door, but no apologies were offered from anyone at Rural King. I hope someone of authority will read this, take it to heart and make changes in training employees to remove the security alarm tags AND call for a manager if a situation arises that is quite not understood so a proper resolution can be evolved ILO Conflict.
Regards,
Anne

On July 12 2017 I purchased a 357 revolver from store #87. My background check was delayed. I checked periodically on the status and was informed that after 30 days it will be ran again and I should recieve the gun. Today marks 30 days. I went back to run another background check, by the advice of an employee. I was delayed again. I have a Ccw permit for the state of Ohio and have nothing in my background that would prohibit me. I have purchased guns on two different occasions since 2013 and the longest I've had to wait was 7 days. I understand policy and that it is not a personal issue but I watched three individuals purchase weapons and walk out same day. I looked up federal law and there's nothing I'm doing that would stop me from receiving the gun.
I feel I am being discriminated against because of my ethnicity and would like to make a formal complaint. The FBI only needs 25 days to run a complete investigation and I am currently on day 30. I feel that this issue needs to be addressed and I don't think blaming the FBI is a reasonable explanation.

Ok try to keep it short. A month or so back. My wife and kids are at your St. Clairsville Oh store. We shop their at lot. One we love the prices, and products. Well that day two - three workers was not helpful a d rurd. And she didn't get everything needed. So the management of the store called we talked. Very nice and really helped us out. And assistant manager. Helped when we got to the store. Now we got a tool chest that's what they helped us on. And on 8-5-17 picked up the tool chest they loaded. Now next day unloading there's a big dent in the box and the lock doesn't work on the bottom. I don't want something for free. But if I pay good hard work money for it . It should work and not be dented up.

While shopping at the Muncie Rural King #25 on Sunday (7-16) I noticed when we walked in that the front was flooded with employees standing around chatting and laughing with each other while there were approximately 5-6 people in each of the two (2) lanes that were open, but I assumed this would resolve organically. While shopping my husband and myself had several questions about where certain items were and/or pricing of items, and we were unable to find an employee to assist us. As such, we left the store without making several major purchases. We did however purchase a few small items and when we went to the registers there was only one lane open and 5-6 employees (including managers) standing around joking with each other. When I approached a male manager he told me that he does not run a register and I would just have to wait in line. I asked if he could find someone to open a register and he rolled his eyes at me and walked away. Again, there were several employees standing around joking with each other and ignoring the customers, and the managers did nothing to remedy this situation.
If this is the way the Muncie store is managed, then I promise you I will never shop at that store again. I have been a loyal customer of Rural King and have gone out of my way to shop at this store, but I will shop at TSC from this point due to the lack of appropriate management within the Muncie Rural King store.
I feel like it is important for someone about the local store level to know how that store is operated.

I went to rural king in monticello indiana to get 3 big bags a chicken feed...i got a shopping cart because there was no flat carts. I got to feed and i was looking around for help and didnt see anyone. So i walked the whole store and still noone in site except 2 cashiers which were busy. I was so mad i lifted 3 bags in cart and pushed to register. I got waited on and she wasnt even very nice and answered the phone and ignored me and another girl finished transaction. Didnt even ask me if i need help! So i pushed the cart out and still no Help! I lifted them again into my car! Very poor service at this store! If i could i wouldn't shop here!

My husband has a Rural King Credit Card which he uses all the time in the store. He went to buy a gun and since they were out of them they told him to go online and purchase it. Well, when he did he found out that a Ruiral King credit card does not have a expiration date so you can't use it for online purchases! You can ONLY use it in the store not online! Kohls Penneys, Sears, Target, etc. etc. all have their own credit cards which you can use to purchase things from their website online using their credit cards. I do NOT understand why you can't use Rural King Credit cards on their website to purchase things online. What is the purpose to even having a rural king credit card then? Rural King just lost over a $500 sale but I guess it doesn't matter to them. BTW-my husband is cutting up his Rural King Credit Card!

Today I visited Rural King in Columbus Indiana. I wanted to buy a truck bed lining kit for an early father's day present. Online, it said they were also available in store. I like instant gratification, so I visited the store location. The exact same kit was more than $50 dollars higher than what it was listed online for. I asked an employee for help and verified it was the exact same thing. It was. He then told me that they don't price match their online products, even if it's the same thing. How inconvenient. Every other retailer price matches with their own online products. I am a store manager for a well known company and I was honestly surprised by this. It is what it is, but why have online pieces say they are in Stock in the store if you don't offer them at the same price. I wasted time and gas. This is why so many retailers are closing and filing bankruptcy. We will all eventually lose our jobs due to it being so easy and convenient to purchase what we need at a better price online.

I went into your Winchester store the other day and I was looking for the restroom or signs leading me to them but I found none so I had to ask someone. When I've been in other retail stores they have signs that are visible from the main aisle showing the direction where they are or stating the direction. I think it would help to have signs in the main aisle like you have your department signs instead of over where the restrooms are. They can not be seen from the main aisles that way. At least by looking down a main aisle you can see them that way instead of hunting someone down to ask. Sometimes there may not be time to find someone, especially if its your child needing to go. Other than that your store is very nice and the staff are friendly.

On Thursday, May 4, 2017, at approximately 6:30 pm my husband and I entered Rural King in Tiffin, Ohio with plans on purchasing an FS 56 RCE weed trimmer. After searching throughout the store to locate someone to assist us, we were then assisted by someone who didn't have any knowledge on what gas to put in it. After waiting for the employee to come from the back of the store where he was getting help, he then informed us that he could not sell us the weed trimmer because he didn't have the certification to start it. We then spoke to the manager who informed us that the certified person called off work and she would not sell it to us. She said, " I would sell it to you, but I don't know how to start it". As a manager shouldn't she be knowledgeable on what is in her store. She then informed us to come back during normal working hours. What kind of customer service is this? We also work during "normal" working hours and are not able to come during the day. So from 4:00 to 10:00 any STIHL equipment that needs to be started before sold will not be sold. She then said, "sorry, hope you have a good evening". Just wanted to inform STIHL that you lost a sale and I'm sure there have been other sale losses.

Sold me a open boxed chainsaw not new. The chainsaw and accessories just dropped in the box, you could smell gas even when UPS person gave me the box. All customer support does is give you run around and put you off for weeks and still will not resolve the issue. Stay away from this company

Blue Max 14"/20" Combination 2-in-1 Chainsaw 8901$149.99 Item #[protected] Shipping$0.00 Tax$9.00 Purchase total$158.99

I was in the marysville rural king last night. 3/1/3017 Was in line a few minutes a lady called for backup. A young man came up opened his register and said mam I can help you over here. I went over to his line he was a very nice gentleman asked me if I found everything how my night was going. Then a man in a black shirt and hat came up and said why can't you answer your radio the young man said sorry I had a customer I didn't hear you. He said who told you to jump on a register he said I was called up. The man in the black shirt said I am your boss and I told you to go to apparel he said I don't care what the cxm or csm (couldn't hear the letters) said I am your boss and as soon as you get that through your head we may be able to get along. The young man said as soon as I'm finished I will head over there. The man in the black shirt said you need to start listening or I will personally sign your termination papers. The look on the young mans face was heart wrenching I can still see his face of fear. I have thought about this all day and I wished I would have said something. How can a manager talk to someone like that? If that was my child or grandchild there would be hell to pay. I hope this is taken care of and the young man don't have to ever go through this again

We just had a rural king open up in our area bluefield wv the sales ad had a Taurus 9mm regular price $279 on sale for $209 went to go purchase it they would not sale it to me for $209 I showed them the sales ad they said they didn't care what the sales ad said the gun was $279 if this is how rural king operates then I will never shop there again. Very pissed off customer

I live in Marietta, Ohio. I made a trip to the local Rural King located in Parkersburg, WV to purchase baby ducks, howerver I was more than disgusted on how the baby chicks were being taken care of. The pens were dirty, there was no water available to them, and there were dead babies laying everywhere. The baby chicks seem to be overheating. Employees were located in the area and were doing nothing to assist in the animals care. Completely horrifying for a customer to see, very disappointed.

First off, As a farmer I have always been a big supporter of Rural King. I received an email yesterday from Rural King telling of a sale on a Hittel Sectional. Knowing that valentines day and super bowl was coming up I thought I would kill 2 birds with one stone. Showed my wife the ad, she loved the couch. Go to our local Rural King in Benton Illinois, and the girl that helped us was very friendly, but did not have one in stock. I asked her to check other stores. To my surprise your records show there was only one in the state about 200 North of us, and another in Kentucky 300 South of us. My complaint is you advertised a special, but only had 2 available in a 500 mile radius... shame on you.
I will continue to shop in your store as I buy a lot of animal feed, but this was poor judgement on your part.

I am not writing a complaint. I want to praise the friendliness and helpfulness of the staff at the store in Elizabethtown, KY that opened last month. Why not commend employees when there is exceptional customer service?

We bought a large number of items, and our cashier Johanna was wonderful and patient as she scanned the items and ensured accuracy of the total numbers. She brightened our day!

I bought this chair on Nov 2015 at Rural King in Terre Haute Indiana paying almost $350 for it thinking I was getting a good chair, since then I have had nothing but problems with the chair, first the chairs leg stopped going to a non-reclining position with in the first 4 months of owning it. Now they are broke off and it won't even recline at all, this product has been a piece of junk since I bought it and I haven't even had it a year yet. The chair is all broke down and does not recline. Something need done, I want a new chair ASAP!