Rush My Passport review: Passport not received in 8 weeks

I cannot believe Fed Ex associates itself with Rush My Passport. I would NEVER recommend this company. I submitted my documents on July 28. My travel dates were Oct 19-24, 2023. I Paid $239.00 in addition to the Fed Ex fees. They had my phone number and email. I started calling in September because my info was not in the system for my passport status. Customer Service told me to call closer to my travel dates. I called Oct 2, Still not in the system. Rush My Passport rep told me my packet was going to be in the mail that day. He did not tell me there was a problem. Later that afternoon, I got my ENTIRE application back. They claimed to have reached out to me Aug 3rd. I could not believe it. The letter stated my application expired and that my name change documents were not certified. Yet in my packet was my original CERTIFIED, stamped copy I sent with the application. I was confused. I called them back and a very nice rep helped, but the damage was done. They waited 2 months and sat on my application. And the audacity to tell me the application was expired when they held it. The rep begged me to take the certified copy to verify if it was certified. My original expired passport fell out of my bag on the way to do this. I then went through more drama trying to fill out a lost passport application. The passport agent verified that I had everything ,sealed all the documents and I sent it back to Rush My Passport. 3 days later, I was chastised for not submitting a copy of the application and letter of authorization with the sealed packet. More delay.None of this should have ever happened. This was all because someone did not know what a CERTIFIED copy looked like. This was horrible service. I spent $2000 on a trip and fees for nothing. I am not going on my trip to Jamaica.

Do not use this service. Do not.

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