Menu
For Business Write a review File a complaint
SafeLink Wireless Customer Service Phone, Email, Contacts

SafeLink Wireless
Reviews and Complaints

www.safelinkwireless.com

Learn how the rating is calculated

1.6 1 Review 368 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

SafeLink Wireless Complaints 368

ComplaintsBoard
H
10:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SafeLink Wireless being untruthful to disabled people

Safelink advertises this phone service is free, when in fact you have to pay for minutes. I contacted the Attorney Generals office, and he agreed, and will be looking into this matter. I want them to cancel my account now, the # is 3787396 Gail L. Redman
gail.[protected]@sbcglobal.net. I need to hear from them also from a bunch of idiots they have working for them.

Read full review of SafeLink Wireless and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
R
R
Rafi Koplowitz
US
Jun 06, 2017 12:00 pm EDT

Congratulations Scottshply that your service is working. However to dismiss others who are having horrific problems with this company is foolish. People have better things to do in life than to complain unjustly. Look at the numerous complaints against Safelink and Tracfone, they are accurate, and this is my experience as well. These are horrific companies who have horrible consumer service, a weak signal wherein the phone often doesn't work indoors, who make no effort to solve the problem to offer a signal booster (as T-Mobile does to their customers). The agents on the phone are unhelpful or rude and inpatient at worst. This has been my worst experience with a company ever. And the many problems that occurred to date, and the fact that it still hasn't been solved is extremely frustrating. As some others have said, this is a Federal govt program and this company does not meet the requirements and their participation clearly needs to be revoked! How come you're on a complaints website if you;re so happy with the service?

S
S
Scottshply
Kingsport, US
Mar 22, 2011 10:32 pm EDT

I have no complaints whatsoever .. good service ontime replenish of 250 free minutes end of story .. also works in the House without going OUTSIDE to call ! .. gee wiz .. no one can be happy all the time .

J
J
JoeShmow
Orlando, US
Feb 14, 2011 3:24 am EST

Sure you spoke to the Attorney General...sure, sure

J
J
JoeShmow
Orlando, US
Feb 14, 2011 3:23 am EST

Dude it free stop complaining

T
T
trampus1
Columbus, US
Oct 01, 2010 5:20 pm EDT

You get a choice of 68-125 or 250 FREE minutes per month. You idiots do know this is for people that don't have landlines and ###, right? It isn't for you to call all your friends and text message like crazy with.

ComplaintsBoard
P
12:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SafeLink Wireless have phone-no service-no minutes

Had a new phone from safelink one week. Been on phone with service techs, supervisors, transfered, re programmed phone 6 times, for over 3 & 1/2 hours. No service, wont take minutes, wont work, wont send me new one, - complete run around, and around - Simple - it don't work, . I have a new phone that wont work. I am sure that they are collect subsidies for it, isint this fraud?

Their customer service is the worse, the calls go to broken english speaking people in Belize. If you are spanish-speaking- that is ok. Some of the 7-8 people that I spoke too spoke better than others. They all asuured me that it was fixed. Over and over, call after call. Get no where.

They gave me a phone number that is long distance from the home location? What is wrong with this bunch of idiots?

Read full review of SafeLink Wireless and 35 comments
Hide full review
35 comments
Add a comment
L
L
laurie timblin
salamanca, US
Apr 02, 2024 6:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

one of my friends tried to get cable with a discount they applied at qlink they sent me something in my mail i discarded it

M
M
Mutaher Ali
US
Mar 11, 2024 3:30 am EDT

The phone is so slow can't even do anything neither can make phone calls or check anything online. My previous service was better later after paying for a better Android phone it became worst. Phone has become so slow can't do anything anymore but forced to cancel this service. My name is Ali Ghias, 1 Potter St, Apt-204, Warminster PA.18974

A
A
ann1976
Mobile, US
Jul 17, 2023 2:58 pm EDT

SafeLink fails still to connect my straight talk cellular service with my SafeLink approval for ACP, with constant interruption of service. Issue began Jan 2024, with occurrences each month since.

N
N
Nilajah Manley
Philadelphia, US
Jul 11, 2023 5:07 am EDT

I need my phone because I disability.

View 0 more photos
A
A
ann1976
Mobile, US
Jul 11, 2023 12:41 pm EDT

They did it again, got up this morning to no cell service...2nd time for July 2023...deactivated my service. Turning in to a constant issue beginning Jan 2023

H
H
Harlow Monroe
US
Jul 21, 2023 12:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of ann1976

Same here! Ever since they wrongfully deactivated my service 2 months ago, its been hell on earth trying to reconnect it. Nothings changed! Sane fone sane number same plan same everything! I instantly qualified on the government site, went back to their site, they send me to another site. I've called Every number known to man. Been on hold for days. They finally get it reconnected - and then it's turned off again after a week! This has been the 3rd time in 2 months! Wth are we supposed to do?

HELP!

B
B
Brandon Cormie
US
Jul 01, 2023 12:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was approved a month ago and have been told every week that "phone will be there tomorrow".. when it doesn't show up, they patch me through to multiple departments then get hung up on. Tracking number given was verified by FedEx as not even valid. I do not know what to do and they continue to give false information every time. Please help

R
R
Rebecca Tata
Athol,Ma, US
Jun 18, 2023 2:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I recieved my phone on June 9. It worked for 2 hours. Then no in or out calls could be made. Using another phone I called SafeLink over 10 times. To no avail. Each worker told me a different solution but none worked. Now I have a phone that I can't used. I need help with this problem.

D
D
Donald Truslow
US
Jun 18, 2023 2:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My phone quit working last week.i called SafeLink.i got a recording saying they were working on towers.they said it would be available till June 14th.

C
C
Camale bell
Trenton, US
Jun 12, 2023 8:53 pm EDT

June 2 2023 my SafeLink phone was cancelled for no reason and I was denied free benefits phone service and I was told I had to recertify and that's why the company cut my phone off.i have disability rights and a right to enjoy my free benefits phone service my email and internet and Text message was cut off.

View 0 more photos
D
D
David ray
US
May 29, 2023 3:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cancel my account

ComplaintsBoard
A
1:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SafeLink Wireless waste of money

Safelink is a complete rip-off... We low-income folks cannot afford to pay for minutes for a phone that takes an entire minute off of your account for 2 seconds. I will be purchasing (Which I can't really afford, but monthly after the initial purchase is a better deal) a phone from boostmobile, which offers unlimited talk, text, and internet, for $50/month, $10 more than I was paying for the outrageousness of safelink/tracphone minutes... Complaints to safelink did nothing to solve the problem

Read full review of SafeLink Wireless and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
J
J
JoeShmow
Orlando, US
Feb 14, 2011 3:27 am EST

What an idiot? Prefers to pay $50 a month rather than get a service that is free.

T
T
trampus1
Columbus, US
Oct 01, 2010 5:23 pm EDT

Do you work for Boost? Don't make 2 second calls.

L
L
Latoya!
Beverly Hills, US
Jun 12, 2010 4:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

so u are complaying for some free phone that u got for free!? come on! ure just paying for the min! deam this is holarious! i recomend u to purchase an straighttalk phone its $45 text messages, talk, web and picture messages!

ComplaintsBoard
N
4:58 pm EDT

SafeLink Wireless bad service

I filled out the form on their web site for the free prepaid phone. Printed and faxed to the number listed on the form [protected]) along with 8 weeks proof of income. The form had my name, date of birth, address, last 4 digits of my social security number. The pay stubs also had my name and complete social security number.

Contacted them a months later at he above number. It seemed like i reached their call center somewhere in India. I could not get a straight answer to my question - what is the status of my application? Have you received my information via fax? How long does it take to process it? They had me in their system. The rest was doubletalk. I lost it with the representative and decided to call another time hoping to reach someone in the states. Another month later i called and again they were able to find my name but could not answer my questions. Same story - doubletalk again. They spoke english- sounding words with the Indian accent.

I wonder where all the personal information goes. Is it re-routed overseas for processing or "processing" and what government sponsors this lifeline program. So far i have not received a free phone or any explanation.

Read full review of SafeLink Wireless and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gene Doughty
micco, US
Jul 02, 2012 5:29 am EDT

You shut my ph. off dont no why i have done nothing wrong i bought a $5.00 air time wont exsept it My name is Gene Doughty 5821 river grove dr micco fl 32976 last 4 ssi 0754 if you dont want to give me air time fine Gene

ComplaintsBoard
B
4:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SafeLink Wireless safelink minutes

On January 29th I bought a 60 minute card for my phone. I tried to put the code for the purchased minutes in via the phone and the menu referred me to the website I put in the code on the website and it told me to enter "code 30" on the phone. I got my 60 minutes. Then when Feb. 1 st came around, when Safelink is supposed to add 68 minutes I got nothing. I got told I got my minutes on the 29th of Februaury. I pointed out the illogical statement that was because Safelink only loads on the 1st of the month. Safelink never gave me any minutes beyond that I paid for. They are scammers marketing themselves as Samaritans, scamming consumers and the government.What these people need is a class-action suit.

Read full review of SafeLink Wireless
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
7:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SafeLink Wireless theft of service

Safelink Wireless is guilty of taking tax dollars and stealing paid for service. ERGO, THEFT OF SERVICE. Customers can get a replacement phone if it stops working but not if it is lost. Seniors, mentally challenged customers, poor and otherwise disabled are not allowed to lose a phone, but allowed to brake one. If they lose the phone they
lose the minutes. If they brake the phone they can fight like I did for three weeks to get three months owed to me.

Since I had already used my one phone replacement, I purchased one to replace my second "broken" phone for which I had to be on the phone an entire day to get the time owed, left over from five months. Then I was refused my January minutes because they included the January in the time that I was already owed in December.

I see here a CAUSE OF ACTION and I am establishing a web site to mobilize.
FIGHT THE POWER. http://ftp.zero2infinity.biz CLASS ACTION with punitive
damages.

Read full review of SafeLink Wireless and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
S
S
sjblsess
US
Sep 07, 2015 10:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My family had to walk away from Safelink wireless. First, they never did send my son his phone and had him stuck in only approved status, not enrolled. We finally called them and they told him that he had to wait for another 30 days so they could correct their computer system. Then, my daughter tried to redeem her free minutes. She never got them. All they gave her were her text messages. She called and talked to them with my help--their excuse was that she had already used up her minutes for the month. Excuse us? How could she use her minutes up when she never got them? My husband tried to redeem his minutes. He started out with his 500 minutes. Made two phone calls totaling one minute each. Next morning he woke up to zero minutes left. He chatted with Safelink. Their excuse? The same as what they told our daughter. Mind you, my husband is not a huge talker. 250 minutes is all he needs for a month. 500 is double what he needs. To say that he went through 500 minutes in less than 24 hours is so absurd it is ridiculous! My son finally cancelled his service with Safelinik because they were taking too long to send him his phone. My daughter ended her service with them to go to a prepaid service that she pays for out of her own pocket because of her disability and the long fight she was having with them. Now my husband is the next one to go. He doesn't have the patience to fight with them. Way to go with keeping your customers, Safelink. And way to go helping people who are low income get and keep phone service. What a joke. We are still going to have to pay $30 a month out of our own pocket to have reliable service because none of the lifeline companies out there are worth anything. I have checked the alternatives to Safelink and they either don't offer enough of what we need or they operate off Sprint and we don't have good Sprint coverage in our area. Safelink was the best for cell service, but when they steal your minutes or they don't send you your phone, then you still have no service and you are forced to pay for service. There is one cell phone company out there that is not associated with Lifeline but has extremely affordable rates and we are going to that company. At least we will be treated with respect!

R
R
Robbie D
Chicopee, US
Jun 07, 2015 1:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I truly believe safelink is a front for identity theft. I had to file a complaint with the Massachusetts Atorney General along with my local AGA office.
I have sent my proper documentation several times thru both email and fax. Every time getting an email confirmation that items were recieved. No one has ever seen my documents their, ever? I ask to speak to someone with answers and get refused time and time again. I
All I get is theirs a "guy" in the "back office" who receives all documents. Neve a name, employee title or phone. Shady people, very shady people. These people on the phone do not care about customer service at all. After over a total of 4..35 hours and counting on the phone since 5-26-15, now it is 6-7-15 and I still have nothing. The only thing these people are good at is apologizing an saying sorry! If I never heard those two words again I would be o.k. with it. After all, it's lies that come from their mouths. Every word is scripted on how to not care about people. I have been hung up on four times, given phone numbers to no where. All lies. Safelink is the absolute most disgusting company I've ever dealt with in my 45 years of live! MOST DISGUSTING EVER.
All of this and no one anywhere is helping? I know I am not the only one going thru or has gone thru this.

T
T
trampus1
Columbus, US
Oct 01, 2010 5:24 pm EDT

Conning you out of what? Giving you a free phone and free minutes? Ungrateful [censor] people.

F
F
FitzieG
Boston, US
Jun 22, 2010 11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This Company has a bad reputation, I lost my phone and have applied for a replacement. I was told that I would only get ten (10) minutes of the over 500 minutes transferred to the new phone. After many hours and days on the phone, I was told the policy is a government rule that " if the phone is stolen the minutes are stolen". I plan to pursue this issue further and complain to every agency I can find, these people are rip-off and con artist.

R
R
Richard Cushman
Lynn, US
May 26, 2010 5:29 am EDT

I applied for the free phone in August2009 I waited the phone never arrived I called and got the taped options several times finally I went through all the options and discovered a live person in the option of tech support I gave the confirmation number and was told the phone was on the way this was September2009 In October I called again and was told the same thing I then asked to speak to a supervisor and was told that somebody already had a phone in this apartment this supervisor was quite rude told me to fax him all kinds of proof of residency .I asked for an address and was told that there was no address I did not feel comfortable faxing this person any personal info and also wanted to file a complaint I called back in November this person slipped and gave the name of the person who claimed he lived in my apartment and that he applied for the phone I then began my own investigation and discovered the person actually does not live in the building at all his elderly mother does this person also took packages sent to my son who is mentally impaired By the way he is the one the phone is for and he is the head of the household This apartment is leased to him as of November 2008 this person applied for the phone in January2009 In January2010 I got a letter from Safelink which I assumed was for my son only to discover it was a recertification for this person I then read in the local newspaper for being arrested Now here is the thing I live in Apt6, his mother lives in Apt8, I then approached the realty office and was informed that he should not be living in his mothers apartment because she is the only person who should be living there she is on a subsidy, now Inoticed he is on the mailbox of Apt10 I can not understand how this fraud can steal from a disabled person and how Safelink can tell me I need to do all this extra info and never asked this lowlife to prove his residency, here we go into June2010 and this still is not resolved By the next complaint I make is going to the Massachusetts Attorney General Richard Cushman Lynn MA

D
D
D.J.R.
Wales, US
Jan 12, 2010 3:46 pm EST

Interesting. I was just about to apply but decided to do some research first and found this. I have to admit, i feel uneasy about it. I'll do more research.

ComplaintsBoard
J
1:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have tried to help this elderly woman with getting her Safelink cellphone replaced. I have been on the phone from 11:55 am to 2:17 PM only to get nowhere. They promised Mary ann a new phone last week and it should have been here this week. Well it is Nov. 19, 2009 and she still has no phone. I called Safelink at 11:55 am and I was then transferred to...

Read full review of SafeLink Wireless and 12 comments
ComplaintsBoard
R
5:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My mother has been waiting for a free phone from Safelink Wireless for nearly two months. She has never received it. I have an application number and when I call to follow up on the phone a recording comes on with choices not including a real customer service representative. Thank you, Rosie Suarez

Read full review of SafeLink Wireless and 59 comments

SafeLink Wireless Reviews 0

Looks like SafeLink Wireless has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent SafeLink Wireless, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About SafeLink Wireless

Screenshot SafeLink Wireless
SafeLink Wireless provides government-supported mobile phone services to eligible low-income individuals under the Lifeline program. They offer plans with talk, text, and data, as well as free phones to qualifying customers. Their services aim to ensure connectivity for those in need.
How to file a complaint about SafeLink Wireless?

Here is a comprehensive guide on how to file a complaint or review about SafeLink Wireless on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with SafeLink Wireless in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with SafeLink Wireless. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments regarding your issue.

Follow these steps carefully to effectively file a complaint or review about SafeLink Wireless on ComplaintsBoard.com.

Overview of SafeLink Wireless complaint handling

SafeLink Wireless reviews first appeared on Complaints Board on Sep 11, 2009. The latest review Telephone was posted on Aug 3, 2024. The latest complaint TracFone*Airtime 7/14/23 and 7/15/23. was resolved on Jul 15, 2023. SafeLink Wireless has an average consumer rating of 2 stars from 369 reviews. SafeLink Wireless has resolved 57 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.8
59 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. SafeLink Wireless Contacts

  2. SafeLink Wireless phone numbers
    +1 (800) 723-3546
    +1 (800) 723-3546
    Click up if you have successfully reached SafeLink Wireless by calling +1 (800) 723-3546 phone number 1 1 users reported that they have successfully reached SafeLink Wireless by calling +1 (800) 723-3546 phone number Click down if you have unsuccessfully reached SafeLink Wireless by calling +1 (800) 723-3546 phone number 1 1 users reported that they have UNsuccessfully reached SafeLink Wireless by calling +1 (800) 723-3546 phone number
    Enrollment & Plan Changes
    +1 (800) 378-1684
    +1 (800) 378-1684
    Click up if you have successfully reached SafeLink Wireless by calling +1 (800) 378-1684 phone number 1 1 users reported that they have successfully reached SafeLink Wireless by calling +1 (800) 378-1684 phone number Click down if you have unsuccessfully reached SafeLink Wireless by calling +1 (800) 378-1684 phone number 1 1 users reported that they have UNsuccessfully reached SafeLink Wireless by calling +1 (800) 378-1684 phone number
    Technical Support Only
    +1 (877) 384-2575
    +1 (877) 384-2575
    Click up if you have successfully reached SafeLink Wireless by calling +1 (877) 384-2575 phone number 0 0 users reported that they have successfully reached SafeLink Wireless by calling +1 (877) 384-2575 phone number Click down if you have unsuccessfully reached SafeLink Wireless by calling +1 (877) 384-2575 phone number 0 0 users reported that they have UNsuccessfully reached SafeLink Wireless by calling +1 (877) 384-2575 phone number
    More phone numbers
  3. SafeLink Wireless emails
  4. SafeLink Wireless address
    PO Box 220009, Milwaukie, Oregon, 97269-0009, United States
  5. SafeLink Wireless social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.