Safelite AutoGlass
Reviews and Complaints

On 9/16/23 at 7:20AM I had a scheduled appointment for a windshield replacement and recalibration on my 2022 Hyundai Tucson Through my insurance agency. After the service was completed I picked up my vehicle after getting home I’ve noticed that my headliner was visible from the exterior and my sensor housing near the rear view mirror was damaged. Photos have been added

Very disappointed with the services on 8/19/2023. Windshield has smears on the bottom right (new tech that came out today 9/9/2023 confirmed) and there is a label that the first tech said would disappear after a couple of days that reads: Pinkleton - Ulta Kool (cigarette label on an Audi windshield? How offensive as an African American, senior citizen. I have been taken advantage of and I'm requesting a discount, return of funds (paid a $500 deductible) and a new windshield, ASAP, or I'll be reaching out to the BBB. Also, when the first tech struggled to detach my rearview mirror and put it back on, he put it on incorrectly and the second tech that came out today (Jason) fixed it. I've also reached out to Geico and customer service reps, today, that tried transferring me, but no one picked up. I am a tax paying citizen and I expect better from this company. I am looking forward to a swift response in getting this matter resolved.

Ms. Johnson

Only availability for a replacement is on a Saturday.

I have a problem with the following:

A job being scheduled and the shop (Manaager) not knowing the parts required for doing the job or when will be available.

Knowing that a part is not available and not contacting the client for possible rescheduling. Client arrives and is turned back.

Unable to reach the manager or personel at the sheduling location.

Manager should be on top of these issues.

Victor Taitt, 20 Russell Street, Norwalk, Ct [protected])

Aug 8th had safelite come to house to replace windshield

he replaced windshiel but broke or could not reinstall my reveiw mirror, the man that installed the window told me they would come back in a few days and fix it, now it is almost a month and i have been told everything from it takes two weeks to get a windshield to the windshield that they recieved was damaged, i am tired of the stories.

Your company had no problem taking my money but it seems you have a hard time completing the job, i paid you for.

My wife / attorney will be back from new york not this monday next monday, i want this resolved.

Work order # [protected], [protected]

On 8/18/23 took my car to Alton il Safelite

I was told there might be some small scratches visible

After paying, went out to my 2023 Ascent, there was a big gray glob in the middle of the chip the other small chips were not fixed at all, there is also a smear several inches long from the attempted repair

I have no choice now but to have a replacement windshield

The $247 I paid should be return toward the cost of the windshield

I also would like replaced at my home in stead of my coming back to Alton

Call me asap to discuss

[protected]

Please assist. On 12 July 2023, my vehicle (2018 Volvo) was serviced by a safe lite technician named Arthur (#[protected]) to fix my broken windshield. When he finished the repairs, Mr. Arthur drove our car to test the repairs. While out driving our car, he ran a red light stop at the speed of 15 mph resulting in me and my wife receiving a traffic violation (Citation # PSCP23019176) of 50.00 dollars. I called and emailed customer care to have this matter investigated and resolved. To date, no one has contacted me to fix my complaint. I am disappointed and upset at this point, and I would like this matter settled. Please get in touch with me for more information (I tried uploading a PDF of the citation; format not supported) and to help resolve this complaint. Thank you. Service work order# [protected]

I went in yesterday for a windshield replacement. I'm going down the road after the repair. And all of my sensors go off on my information board. I go to Toyota dealer to find out. Taylor tells me as the windshield needs to be recalibrated. I returned today for a warranty repair. Your employees were rude, rude, rude and the service was terrible. They proceed to tell me that there's nothing wrong with the vehicle. After spending 45 minutes waiting. They tell me that they can't do anything to my truck. Your employees were rude and the service was terrible. I will never ever recommend safe light. I'm calling my Insurance Company, and I'm going to Toyota to have this replaced. USA a should take you off of their recommendation sheet. I will certainly give you a 0 rating.

Had a small crack in corner of passenger side windshield. Repair tech came out to fix it and we were told that it could be fixed no problem. We were never informed of the possibility of the windshield cracking during the repair. Well, now windshield has a large crack running up through passenger side windshield. The safelite in Hickory NC was the ones doing the repair and now they are telling me that they are not responsible for the crack and I will be responsible for $500 deductible for the new windshield. It would have only took them saying that during the repair that there is a possibility of a windshield cracking but they did not explain that to me. Which if I would have known that i could have had them hold off on repair. This is not having properly trained employees to make sure that customer is inform on things that could occur. I DO NOT feel that it is my reasonability to pay for the windshield

Beware: Safelite never disclosed that when they replaced my windshield that they would destroy the dashcam mount, rendering the camera useless. (The dashcam was a Vantrue Element 1 Lite which utilizes an electrostatic pad and adhesive mount.) Safelite refused to repair or replace the dashcam, and they refused to offer any financial compensation. Very unsatisfactory.

On July 3, 2023 my husband was supposed to have his windshield replaced or repaired on a new truck. The windshield was cracked from a flying rock on the interstate. However, it was not replaced it was supposedly repaired with a proxy and some kind of instrument. Due to the fact that we have insurance on 4 vehicles with the same company and Safelite is supposed to be their company of choice, the crack looks no different and is in eyeview of the passenger. As I mentioned earlier, it is a new vehicle and this is not acceptable. I will also make a call to your company tomorrow to discuss this in detail. We pay high price to have insurance and this is the 3rd windshield over the years that you have had to fix and it is always a patch never a replacement of the windshield. I know this is cheaper for you than a new windshield, but there is something to be said for pleasing the customer. I will also be calling our insurance company as well to let them know of the situation and our disappointment in your service.

I would like to share my negative experience and advise against choosing Safelite Auto Glass for glass repairs. Jamaica, Queens, NY

on July 11, 2023. Upon having my rear window replaced, I noticed that the new glass was not aligned properly. When I approached the manager to request a correction, they refused to address the issue and even exhibited unprofessional behavior towards me. This lack of willingness to rectify the problem and their disrespectful treatment were highly disappointing.

I believe it's important to bring attention to these matters so that others can make informed decisions when choosing an auto glass repair service.

Good morning,

I worked on the 4th of July yesterday and upon returning to my car after work I shut my door when my rear view mirror completely detached and fell. The windshield where the rear view was has an indentation of missing glass. This was a very anxious drive home as I am just worried the integrity of the glass isn’t at its safest form. I left a voicemail for my local office or so I thought and attempted to call them again this morning. I was unsuccessful in getting a hold of a real person after three calls. I scheduled a warranty call online but the first available appointment isn’t until January 11th. I don’t have a rear view mirror so I’m forced to drive across two interstates with no rear view mirror, and unable to confirm with someone my options for glass. I do not wish to have my glass replaced with some thing that isn’t going to be strong or give me the same issue in the same matter of time. I don’t feel confident that my windshield will not causing issues again, causing severe harm to myself. Please if someone could contact me about this issue I greatly appreciate it.

Yesterday 7/1 I took my car for an appointment for a window regulator replacement and when I got my car back I noticed that the lock actuator got damaged it wasn’t working anymore the door wouldn’t locked So I complained with the technician and he told me that someone will call me on Tuesday to bring the car for repair because they need to order the part and I told him that I wasn’t going to pay for the lock actuator because he damaged it while replacing the window regulator.I want to make a report of the incident because I want to make sure that the door actuator is going to be replaced . Thank you

I scheduled to have a technician from their Palm Harbor, FL location come out and replace my 2015 Nissan Armada windshield on 03/13/23. During the process, the technician damages the interior fabric of my vehicle and the exterior plastic base. I was told that the manager was aware of the damage and he would contact me regarding getting my vehicle repaired. After two weeks I called the location and was told by the manager, Chris that the parts was being ordered and they will call to schedule the repair. That was well over 3 months ago. It doesn't take this long to get replacement parts ordered. Every time I call customer service, I'm placed on hold for an extended period of time and no one takes my calls. The customer service representatives all say the same thing, "Chris will return my call". I haven't spoke to him since that first call, which I made. This is unexceptable and unprofessional. I paid to have my windshield repaired and now I can't get them to repair the damages made by their technician.

They came to my house to fix a small crack but they said it would show soI opted to get a new windshield. They said they could not do it at my house and to bring it to the getto on Harmon Ave at 10:30, Appt is at 11:00. They come back and tell me they ordered a glass for a CX-3 and mine is a CX-30. So now I have to drive a half hour to get back to Harmon Ave. The guy was right in my garage when he wrote down CX-3 instead of CX-30. Stupid shoddy work.

Betty Miller

My car was burned with damage to the interior of the car, headliner and driver seat mostly. The windshield was cracked due to the heat and the driver side window was broken as a result of putting the fire out. I took my car to Safelite to replace the windows and I made my appointment online. The morning of the service the tech contacted me and informed me that they couldn’t do the service unless I brought my car into a store location although I scheduled it to be done offsite. I arrived at the store that afternoon to drop my car off. The tech looked over the car and accepted my keys. About ten minutes later the shop calls me to say that I needed to pay for the service prior to them beginning work on my car. Mind u I had contacted Safelite prior to service and was told I could use a check to pay for service because my debit card was damaged and I hadn’t gotten my replacement. Safelite closed for the day without starting work on my car and I was informed they opened at 7 am the next day. I called the next day to provide payment details and was told they would not be able to provide service for me stating the damage was too bad to replace the windows. When I arrived to pick up my car I found my vehicle wouldn’t start even though I was able to drive it there which was about a ten mile drive the previous day. I had to get the car towed back to where I’m staying. And I was trying to figure out what was wrong with car since it was getting spark but wouldn’t start. Didn’t hear the fuel pump engaging so I went out and bought a fuel pump and dropped the fuel tank and that didn’t solve the problem. At this point it gets brought to my attention that the key I have is a logo one key but my key was a replacement transformer key. I attempted to call the store and got an automated service tried emailing the store and I even went as far as texting and calling the service tech that was supposed to work on the car and got no response for two days.

I took my truck to have its windshield replaced as soon as I got there I informed them I will be taking the old windshield with me because I had my own dumpster and I did not need to be charged a $35 recycling fee. I had no problem with them at this point near the end of the job I received a text from my credit card company saying they were charged $239 that actually included the $35 recycling fee. I went to the front desk and I told them I’m taking my windshield did you put it in the back of my truck? They said they did I said, then you charge me for recycling fee they said they would fix it after not hearing from them no confirmation I contacted the head office they said they would look into it. They saw some type of a refund but they couldn’t access it. I woke up this morning to fine they charge me an additional $50 I contacted the front office I was told that because they change my order I would not get the $80 discount I told her, I did not change the order. I just took the windshield. There was no reason to charge me a recycling fee. They will be looking into it she said and try to straighten it out but if I did not jump on top of this, I not only would’ve gotten the $35 recycling fee charge an additional $50 with tax total of $90 overcharged from this company I have already contacted my credit card company and I will be disputing this with her. They fix this or not. I would recommend you go to someone else if you are reading this it has been nothing but a complete nightmare I wish I would’ve paid cash then they would’ve been nothing. They could do about this again they recommend find another company. The reviews are horrible and I understand why I wish I would’ve read the reviews before I went to them. I would’ve gone to someone else it’s been a nightmare.

A Safelite driver (License Plate: 1HA0EJ) followed me into a parking lot in Tempe, Arizona. When I parked my vehicle, he parked in back of me. He then got out of the Safelite vehicle, stood in front of my car and blocked me in. When I got out of my car, he yelled at me: "That's how you drive?" He then accused me of cutting him off, stated he got a picture of my license plate and threatened me that his boss would be contacting me. The driver then left the parking lot.

I felt very uncomfortable about being followed, blocked in so I couldn't leave, and physically confronted. I will be reporting this incident to the Tempe Police, as a case of road rage, stalking, harassment and false imprisonment.

My wife had Safelite install her new windshield after they cracked the previous one that they tried to fix..anyway while installing the windshield they broke the wiper arm inside the car. After they setup an appointment they said she did not have one but she had an email saying different.

Don't allow them to replace your windshield especially the location in Murfeesboro TN..

On the week of May 8th I scheduled a appointment with Safelite in Walker La for my 2022 Nissan Frontier. I showed up for my appointment Sat May 20th. I was asked do I want generic or factory molding, I said factory. Was not in stock and they said they would order and reschedule for May 27th. Get their this morning and they did not have it in stock. No advance phone call throughout this process to be proactive or the thought to at least call me to tell me that part was not available. When appointment was originally made the question of generic or factory should have been presented. The fault here falls on the manager Rico Barrera for not being proactive. To make matters even worse when they told me this morning upon arrival of my appointment that part was not in I asked to speak to manager, they said he was off. One of the Techs was nice enough to call the manager on his cell. The tech handed me his phone and I basically said all of the above, when I said it was poor management he hung up on me. Manager never said one thing to me on phone and dont let the manger fool you by saying I was out of line, no cursing but merely the above words. I do not know the culture of Safelites management style but in my opinion you do not hang up and ignore customers. The manager needs training if you plan to utilize his uncouth management skills. I am still in disbeleif that a nationwide company has this type of customer service and supports the poor management, remember Mr Barrera represents your company in a bad way. Please feel free to call me [protected].