Menu
For Business Write a review File a complaint
Safelite AutoGlass

Safelite AutoGlass review: Poor service/communication

G
Author of the review
12:12 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After the initial appointment, I was told that the chip in my windshield could not be repaired, I would need a replacement. The technician stated that Safelite would be contacting me to set up a new appointment. I did not hear from them, so I reached out and was able to reschedule. The day of my appointment came and because of the frigid weather here in Muskegon, MI they called and asked me to reschedule due to the temperatures, I totally understood. I reschedule on the phone with a gentleman, and he was happy that I understood. I gave them an open time on that day. We scheduled anywhere from 8 am- 5 pm. They did not show up nor did they call. I have called and called trying to speak to someone and I get automated answering. When I finally get to the correct spot to talk to someone, the automated service said they are not able to take my call. I chatted with someone online from Safelite and they did give me the local number to the Muskegon shop, and again it goes to the automated service. Now my windshield is cracked, and I have had no communication with them whatsoever.

Confidential Information Hidden: This section contains confidential information visible to verified Safelite AutoGlass representatives only. If you are affiliated with Safelite AutoGlass, please claim your business to access these details.

0 comments
Add a comment

More Safelite AutoGlass reviews & complaints

Safelite AutoGlass - They're giving me the runaround 35
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Safelite AutoGlass - Insurance Scam 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Safelite AutoGlass - False advertising
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Safelite AutoGlass - Cheap glass 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Safelite AutoGlass - BAD PRODUCT AND SLOW FOLLOW UP 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Safelite AutoGlass Contacts

  2. Safelite AutoGlass phone numbers
    +1 (888) 892-2342
    +1 (888) 892-2342
    Click up if you have successfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone number 0 0 users reported that they have successfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone number Click down if you have unsuccessfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone number 0 0 users reported that they have UNsuccessfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone number
    Schedule An Appointment Or Get A Quote
    +1 (877) 865-5629
    +1 (877) 865-5629
    Click up if you have successfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone number 0 0 users reported that they have successfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone number Click down if you have unsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone number 0 0 users reported that they have UNsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone number
    Update An Appointment
    +1 (877) 865-5610
    +1 (877) 865-5610
    Click up if you have successfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone number 0 0 users reported that they have successfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone number Click down if you have unsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone number 0 0 users reported that they have UNsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone number
    Warranty Inquiries
    More phone numbers
  3. Safelite AutoGlass emails
  4. Safelite AutoGlass address
    7400 Safelite Way, Columbus, Ohio, 43235, United States
  5. Safelite AutoGlass social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
Safelite AutoGlass Category
Safelite AutoGlass is ranked 316 among 493 companies in the Auto Parts and Repair Stores category

Most discussed Safelite AutoGlass complaints

They're giving me the runaround
4
(opinions to this review)