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Safelite AutoGlass

Safelite AutoGlass review: Windshield replacement

T
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4:31 pm EST
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A week ago a tech came to my place of work and replaced my windshield. He also said he had to replace my rearview mirror. He told me "it's a Nissan mirror" even though I have a Toyota. He literally told me that if I wanted a better mirror, I could go to Car Toys. As I was at work and busy, I said ok and he left. When I went to leave work, I recognized that my auto dimming mirror that also had passenger seat airbag sensor, emergency call button, and On Star button was not at all equivalently replaced. I had a $10 piece of crap mirror. Today I went to the local SafeLite location to complain. The front desk person told me that the pre-work photos showed a cheap crappy flip mirror and that "we don't replace your mirror" and that the original was put back on. I told her the story and she insisted that the tech returned the original mirror back. I'm furious that not only was an expensive mirror stolen from me (probably to be sold for profit), but that I was treated in this way. It was assumed that I was the liar. Do I have to file a police report? What the heck? I'll be taking this places and demanding accountability. And I'll never use this company again. I'll also be informing my auto insurance company about all of this and posting this story everywhere I can.

Claimed loss: Autodimming rearview mirror with passenger seat airbag sensor, Onstar button, emergency button.

Desired outcome: Something equivalent to the original rearview mirror.

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  1. Safelite AutoGlass Contacts

  2. Safelite AutoGlass phone numbers
    +1 (888) 892-2342
    +1 (888) 892-2342
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  3. Safelite AutoGlass emails
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    7400 Safelite Way, Columbus, Ohio, 43235, United States
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    Nov 05, 2024
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