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CB Department Stores Saks Fifth Avenue I am complaining about not receiving my refund
Saks Fifth Avenue

Saks Fifth Avenue review: I am complaining about not receiving my refund

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4:11 pm EDT
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On February 24th, 2024, I purchased Balenciaga handbag (order #[protected]) with a shoulder strap from Saks Fifth Avenue online store. I paid $1,403.40. I was very excited when I received the bag. Unfortunately, the item arrived incomplete, the shoulder strap was missing, and I decided to return it. The bag was returned and was received on March 1st, 2024. I was told that refund process takes between 10 to 14 business days. Right now, is April 1st, 2024, and I still did not receive my refund. I called customer service numerous times and all I was told that my case will be escalated to another level for investigation without any results or updates. This is very frustrating. I could have purchased this item from many deferent retailers, but I went with Saks Fifth Avenue. The reason I did this, because I thought that I will be dealing with reputable and prestigious company.

I do a lot of shopping on-line and I never had such a horrible experience until I made purchase in your store. It really shook my confidence, and I probably will never shop at Saks Fifth Avenue again.

Valeriya Propisna

[protected]@gmail.com

[protected]

Desired outcome: I would like to receive my refund.

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  1. Saks Fifth Avenue Contacts

  2. Saks Fifth Avenue phone numbers
    +1 (877) 551-7257
    +1 (877) 551-7257
    Click up if you have successfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number 0 0 users reported that they have successfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number Click down if you have unsuccessfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number 0 0 users reported that they have UNsuccessfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number
  3. Saks Fifth Avenue emails
  4. Saks Fifth Avenue address
    225 Liberty Street, 31st Floor, New York, New York, 10281-0097, United States
  5. Saks Fifth Avenue social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Saks Fifth Avenue Category
Saks Fifth Avenue is ranked 12 among 67 companies in the Department Stores category