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CB Department Stores Saks Fifth Avenue I purchased two dresses that were all wrong orders.
Saks Fifth Avenue

Saks Fifth Avenue review: I purchased two dresses that were all wrong orders.

C
Author of the review
12:33 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I am writing to express my dissatisfaction with my recent purchase experience at Saks fifth avenue. In July 2024, I ordered a dress for a wedding, but I received the wrong item. I promptly contacted customer service and spoke with a manager who instructed me to return the dress and assured me that I would receive a refund within 7 business days. I followed the instructions and returned the dress, but after 7 business days, no refund was issued.

When I contacted customer service again, I was informed that the refund might take up to 14 business days, and I was advised to repurchase the dress if I still wanted it. I decided to repurchase the dress because I liked it. However, when the second dress arrived, it was in the wrong size again. I called customer service and was given a return label to send it back.

They received my return on August 2, 2024, but as of today, September 4, 2024, I have not received a refund for either purchase. I am disappointed with the repeated errors and the lack of timely refunds, and I would appreciate a prompt resolution to this matter. If there's a lawyer out there that can help me in this situation, please i need to sue Saks.

Claimed loss: Both dresses were worth $809.00 dollars.

Desired outcome: I just don't want the refund but i also want interest for my money.

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  1. Saks Fifth Avenue Contacts

  2. Saks Fifth Avenue phone numbers
    +1 (877) 551-7257
    +1 (877) 551-7257
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  3. Saks Fifth Avenue emails
  4. Saks Fifth Avenue address
    225 Liberty Street, 31st Floor, New York, New York, 10281-0097, United States
  5. Saks Fifth Avenue social media
  6. Maria
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    Nov 21, 2024
Saks Fifth Avenue Category
Saks Fifth Avenue is ranked 12 among 67 companies in the Department Stores category