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CB Department Stores Saks Fifth Avenue Saks refused to accept the return of a gown, saying that the security tape had been removed.
Saks Fifth Avenue

Saks Fifth Avenue review: Saks refused to accept the return of a gown, saying that the security tape had been removed.

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3:26 pm EDT
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On May 4, 2024, I ordered a gown from Saks. After briefly trying it on, I began the return process. I received the return label, sent the dress back, and three weeks later, the dress was returned with a short note saying that I had removed the security tape, and therefore they wouldn't accept it. I was not notified of their decision through email. I was extrememly cautious with the tape and did not remove it.

Despite multiple calls and emails to their customer service reps - who really are unable to make any decisions, nor willing to let me speak to a supervisor, I was told that the decision had been made and the the case was closed. I tried again last week...and was told the case had been closed.

I mailed copies of the correspondance between Saks and myself, pictures of the dress with the tape on the dress, and I sent back the security tape - which was returned as well. The tape would not remained fastened. The 2 pictures of the tag below is from when they returned it to me. One side shows just a hole.

It is my word against theirs. It is too bad that there aren't cameras at the return facility. I successfully returned other dresses to Saks recently, but this time has been a nightmare.

Claimed loss: $639.86

Desired outcome: I would like to return the dress (we are not close to a Saks store) and receive a refund. I have spent many hours trying to find someone who can actually help me.

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  1. Saks Fifth Avenue Contacts

  2. Saks Fifth Avenue phone numbers
    +1 (877) 551-7257
    +1 (877) 551-7257
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  3. Saks Fifth Avenue emails
  4. Saks Fifth Avenue address
    225 Liberty Street, 31st Floor, New York, New York, 10281-0097, United States
  5. Saks Fifth Avenue social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Saks Fifth Avenue Category
Saks Fifth Avenue is ranked 12 among 67 companies in the Department Stores category