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1-Jul/31 -I found the page Sammy dress in a Web browser, I saw they had beautiful clothes, a with a friend we decided to place an order.
2-Jul/31 -To make the payment, had to register with paypal, which did not have, immediately proceeded to the registration, and pay.
3-Aug/1I wrote that I needed to confirm whether it is possible to receive my order before the day 9.
4-Aug/5 to this day had not been answered, and what I was told that my order would come out on Monday 8.
5-Aug/8 I was informed, who immediately packed with would be sending me the tracking number. Which they did, until repeatedly wrote themasking.
6-I wrote a million times, and never gave me an exact answer. First send the goods in parts, but unless you ask and insist theydo not say anything.
7-The first part of the order arrived on August 14, 15 days after the initial order (as they say on their website is not true).The first arrived incomplete. For the second half came on 19, 20 days after the initial order, and also incomplete. Never sent me the tracking number of the second shipment. And whem ask for the rest they toll me they where not available, so if you don’t ask, they will just not tell.
8-About the quality of the merchandise, I can only say that it is bad, the fabrics are not what it says on the website, the colors are different. Are not responsible for anything.
9-When asked for a refund of my money, tell me I have to return the clothes first, but it would have to pay my money and I’ve spent too much, no one will send a refund form at all.
10-Supposedly there are people that serve specific requests from customers, but these people are only writing at the end solve nothing, absolutely nothing. do not know what it is to give an honest, honorable, that values the customer and their concerns.
11-My intention with this is one that anyone try to buy something from this company, first to know what is at stake, what they haveonthe page that is not going to arrive. And in the end if they want your money back, they will have to spend the cost of return. as if it were not enough the fact that he paid nearly a month ago, and receive dosage the items, especially of poor quality.
12-This document provides all the claims it makes, and photos of the merchandise that is exposed on the page, and what I received.Please read the comments I posted, are in red, according to my experience in this order, I want to clarify things, and tell the truth. To let everyone know what kind of company is.
13-Perhaps this was beyond a waste of money for my money, this is why I will do everything it does not happen to anyone else.In life you need honest and serious companies. And God will judge who’s in the future.If anyone has any questions, please email me. Thank you very much for your attention and I hope that this information is helpful.
The complaint has been investigated and resolved to the customer's satisfaction.
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I ordered a Black dress a month ago and i still havent received my dress i called the number n it told me to email a email address so i did ans it didnt go through what do i do i want that was my first time ordering something off line never again from Sammy Dress. I want My dress or my money back!
Dear People even I am one of the victim of sammydress fraud company, I am yet to receive my items from them, Can any one suggest how do I lodge complaint against them to get back my money. Thanks in advance
I spent about $60. I ordered 4 items. 2 dress shirts, 1 Polo and 1
Blazer. All of them came Rolled up in one 8 1/2 x maybe 12 bag! Needless
to say, the Blazer was wrinkled. The shirts are sized like they were
for a large child, (I ordered Large) the quality wasn't the best and
there was no receipt/packing slip in the package. Basically nothing fit
but the blazer.. and barely. I wrote them for an exchange or refund and
they did reply right away but ..Get this, They told me " why not give to
friend as gift, we'll give you $5 as refund" Um, What?! So I wrote back
a few times stating that was unacceptable and not professional and they
said shipping was too expensive so I'd have to pay for return shipping
and they also would have to charge me a 15% restocking fee. I told them I
put the shirts folded back on the original bag with tags and didn't
even wear 2 of them ( just saw the size). After the shipping cost, 15%
restocking fee and not to mention gas to the post office, my refund
would probably be very small. I may have to wind up either selling on
eBay or disputing with my credit card company which is what I recommend
others doing because It will be the one of the only thing that may get
them to change short of a class action lawsuit! Avoid for now
Have u ship out my order
We're my dam clothes at.I order
On 8-15-04.it is now 8-27-04. You
Took my money but no clothes and
I paid for it to get here in 5days. The
Number is wrong No anwers At all.
I will never order again.and all my
Friends will know not to order.
SammyDress is the WORST company and should not be in business unless you wish to be ripped off.
I have been going round and round with them since MAY 2014 (it is now September 2014) due to clothing that was shipped to me that was:
1. supposed to be expedited (I paid for expedited shipping, and items arrived OVER a month later)
2. clothing was defective and they try to get you to ship the clothes BACK TO CHINA.
Think about that. They charged my credit card and didn't ship items until over a month later when it was TOO LATE for me to dispute the charges. Fancy that.
I have had to contact the BBB on these folks but it was for their Rancho Cucamonga address. Worst customer service possible. You cannot get through to their phone line. If you submit a "support ticket" they will make you go round and round asking dumb questions and try to frustrate you to the point you will give up... they even try to tell you to buy MORE items so they can send you correct sizes, or replace defective items if you send them 50% more money for the defective item...
WHAT COMPANY DOES ALL OF THIS? TOTAL RIPOFF!
If you have a YELP account I would YELP on them too. I only purchased from them because I didn't find anything on them there! Yelp is more difficult to create fake accounts… : Here's the link:
http://www.yelp.com/biz/sammydress-rancho-cucamonga
Ihave not received my item too
I ordered from dresslink and ReceIved It in 15 days really fast
Placed an order. Went back to check on it. Said that items were out of stock. Contacted them they said in 2 weeks they can send items because it would be re stocked. I said no i want a full refund. They said ok. They supposedly issued one and said it can take up to 7-14 days. Then told me it can take up to 30 days depending on my banks policy. Well i contacted my bank and they said if a refund is issued it only takes 3-5 business days. They have 3 more days untill 5 day are up and im disputing it. Will never do business with them again. Usually when something is out of stock it lets you know before hand so you WONT purchase it. It doesn't even give you a choice because they don't have the item to give you... not sammy dress they will take your money. Then tell you the items arent in stock. Then the customer service phonenumber has to be a total fake because its always a busy signal. I rang once for me and then it rang so long it turned into a busy signal. Who knows who ive been communicating with via email. Someone named barbara. But lets be real aint no damn barbaras in china/ hong kong or where ever the hell they are located... its a shame the people are getting ripped off. And having their hard earned money stolen. Lesson learned i will stick to paying regular price for clothing because this is ridiculous!
I still haven't got my dress
I have not receive my order as yet order no m1410191401336948
I am fed up waiting on my orders m1410191401336948 an m1411212019005010 pay for 3days delivery and I am still waiting I am fed up tee me when would I get my order
Company is a SCAM! DON'T BUY...Placed an order, two months past, I was charged immediately, but never received my order. Tried to call, phone DISCONNECTED! DO NOT ORDER FROM THEM----THEY WILL SCAM YOU- TAKE YOUR MONEY AND NEVER REPLY. I AM HAVING TO GO THROUGH PAYPAL TO TRY AND GET A REFUND; IF THEY WON'T REFUND--I KNOW MY BANK WILL GET THEM! PLEASE BEWARE
i order some shirt and shoes and when i sign in to there account they said did unpaid order unpaid shipping but i paid becaues i want and they said sammy dress online took your money
have not receive order from sammy dress. com, whats gong on with this and so many complainment about them why are they taking our money and not sending us any thing is this legal
Placed my order for one item (total, with shipping: $20.35) on 11/17/14. I waited nearly two months but the order never appeared. I then requested a full refund from SammyDress and was told they would refund the purchase price for the missing item ($12.04) but not the shipping fee ($8.31). Seriously? They're making their customers pay for shipping on missing orders? Way to run a business - at this rate they don't have to send anything to customers, they can just charge a shipping fee and make a profit. After writing reviews explaining this situation at Yelp, [redacted], and ResellerRating.com, I was contacted personally by SammyDress. Apparently it is the ResellerRatings.com review (in which I gave the company one out of five possible stars) that concerned them. They were very eager to have me change my review after promising me a full refund. Here is the actual message the assigned customer service rep wrote to me: "I know you worry you can not receive the money finally.But we have promised you.Now the refunding is processing.Could you change your review for us first?It is really important for us.We need your help, all right?" No, I will not change my review based on a promise from a company that's already told me they are not going to issue me a full refund. In response I told them I am patient. Which I am. Show me the money. I will wait the 3-7 days they have said it will take for the full refund to be issued to my account. It is now day 2, so the earliest day I could possibly receive that refund is tomorrow. I hope they follow through with their refund promise. I would like to think all of the very bad publicity this company has generated is of SOME concern to them, to the point they may actually be interested in trying to correct the problems they've caused and possibly begin to repair their bad reputation. We'll see. I will say that once I wrote the review at ResellerRating.com, SammyDress finally became responsive to my problem. I would recommend others do the same and write a review at that site, since it's otherwise very difficult to get ahold of this company to request redress for missing and partially delivered orders.
I to ordered and still not have received it.I made a complaint and no answer yet even sent a e mail and it won't go through it will be 1 month on the 3rd of Feb. Does anyone know the phone number I can call and re give them shell?
Only received half of my order, and paid for the full order! Where is the complete order? Contact me asap. Sharon slaughter 8100 12th ave south. Apt 109 Bloomington, mn.. Hope to hear from you soon. I'm not a happy buyer as of now.[protected]
I ordered for $54, 99 for 3 items, and i never recived nothing, tuey told me, that will give me my money back, it was in November 2014, im still waiting, and the customer service phone, always still busy, so they stolen my money, i think so!
I also did not receive my merchandise, I have been unable to contact Sammydress co.through phone calls(always busy) or by e-mail, no response. Got paypal involved, they said lender had documentation that pkg. was delivered so the denied the claim. Post office says it's up to the Seller to make sure I received and was satisfied with my purchase(good for business) But after reading all of these I can see that is not going to happen! A lesson well learned, will not deal with them again, and spread the word to other people to not deal with them also. I am glad it was not a large amt. of money, just 20.00 I had a feeling it was to good to be true when I ordered it! You all know what your Mother used to say!
I ordered two blouses from Sammy Dress six months ago. We have emailed back and forth all this time I told them I was going to put on Facebook how they are stealing from me and I do it every month. The cost of the two blouses was approx. $37. Last month they told me that one of the blouses was out of stock. They offered to put the money back in my account and never did. I will continue putting how they are stealing from me until I get as many people on FaceBook to stop buying from them. I tracked the US Postal Service and they had no tracking # for me. I contacted the Post office where they are located and they had no tracking number either, so that tells me it was never sent. Who is going to take these people to court. Who is there to help us? Why are they being allowed to rip people off? Who can we contact in a higher authority to satisfy all these complaints? NO TRACKING # IN THEIR OWN COUNTRY! WOW! THAT SAYS ALOT.
My wife purchased 154.00 worth of clothing that do not fit, the web page looks great but the clothing is not. when she tried to get her money back and send the items back no reply just as all the rest. i urge everyone to band together and file a lawsuit this will get the proper attention. This company is making money off of each person not having any direction to go in lets shut this web page down. We will all sign a petition and send it to the BBB first and move forward from their I need everyone to email me their web page address so we can start.
rhonda_barber80@yahoo.com
Because I have received many writings from people asking for my help, in addition to my bad experience with Sammydress is the reason I am sharing the following information.
IF YOU BEEN SCAMMED BY SAMMYDRESS, write to request a return ticket for your full refund including shipping.
If you payed with a check from your bank, let your bank know your problem with Sammydress. They can investigate, my bank told me they would investigate. So hopefully your bank can.
When your write to them, let them know you will report them to the Attorney General's office, The Florida of Consumer affairs, you will blast them all over the internet to let everyone know they are scamming people and you will contact your lawyer (even if you don't have one).
Note: Don't allow Sammydress to refund you via Paypal. Reason, if you pay by check/credit card, have them refund you the way you paid them. If you paid by credit card, call your credit card company and complain of Sammydress scam. Paypal can charge a fee and it can take a few days to get refunds from sammydress to your financial institution.
I had a bad experience myself, BUT I demanded my entire refund and I got all my monies back. The following is what I did to get my monies back. I would not take no for an answer and I made them return my funds the way they took it from me to begin with. Read the following information I have provided to prevent other people being scammed by Sammydress. Don't give up, get robbed. Take a stand to put Sammydress out of business.
The following information is helpful. Call the agency based on the state your from.
Florida Department of Agriculture and Consumer Services at 1-800-HELP-FLA [protected]), [protected] if you are calling from outside of Florida, or 1-800-FL-AYUDA [protected]) en Español.
Office of the Attorney General
PL-01 The Capitol
Tallahassee, Florida [protected]
Telephone: [protected]
Toll Free within Florida: [protected]
Consumer Action wants to help you resolve your consumer complaints. For free, non-legal advice, email our Complaint Hotline. Or, call [protected] and leave us a voice mail message with a brief description of your complaint and the state you live in. Our multilingual hotline counselors will return your email or call as soon as possible on weekdays. We speak Chinese, English, and Spanish.
(http://www.consumer-action.org/helpdesk/). check out the information provided on this site. Also check out complaints on http://www.complaintslist.com/websites/clothing/sammy-dress/
SammyDress - Phone: [protected]
Good luck!
Belinda
I lost money twice on this site. I do not recommend for anyone. The merchandise did not reach me.
hi, Sammy dresses customer service department, my name is Yolanda Cruz and my sister Victalia Kattis purchase these items on her credit card, we have place order in pass without a complaint, we are unable to return 2 items for exchange and the other was for white coat that never came, the vantage shoe for a size larger 8.5 and pair boots in a larger size 7. Want I need from your establishment, is postal and packages to be return for exchange. here is my address 1934 Brandon Ave. SW apt. A, Roanoke, Va. 24015 my phone is [protected]). if customer Services would like contact I Yolanda Cruz, for the items in question, feel free to contact me, on my cell [protected]) or the number indicated above. One of the reason why, it has taken so long for the items in question. We have been for the white long coat in question, months has pass and the white coat never arrive!
distribution for Sammy Dresses customer services department, I, Yolanda Cruz have been waiting for a items from your establishment, White long Coat to be deliver to my resident, that never arrive. My sister and I have purchases items from your warehouse distribution online service. What I need is a postal packages large enough for boots and Vintages shoe which I love and cannot wear, to be return, so I can wear! Now the boots need to be in size 7 and shoe a size 8.5. and the coat that never arrive. Here is my address 1934 Brandon Ave. SW. Apt. A. Roanoke Va.24015, home ph. [protected] or cell [protected] or [protected]. they no reason why your establishment shouldn't be to reach me.
August 31, I ordered a top and still no top. They took the money immediately out of my bank account
Honestly I'm sick of this website ! i live in the us and i spent around $50 which was my school money and it been about 2 months ! its crazy and is till haven't gotten my clothes
I placed an order for a shirt in Sept. 2015, check cleared 9/15/2015. I have not received my item yet - today is October 15, 2015. I have called and received busy signal. Very difficult to get hold of anyone to speak with about this problem. Please help me. Janice Cronin 10207 Quail Run Drive St. Louis, MO 63128 USA [protected] jrc9843@charter.net
I also have had a bad experience. Ne er received my jacket I paid for, can't get a hold of anyone and never replied to any of my emails. It's been over a month, I'm very disappointed and will not be ordering from them ever again.
I order one item on September 22, 2015... today November 20, 2015... I haven't received my order and nobody will help me... really disappointed... hopefully they will send my order...
I ordered 2 coats a little over 2 months ago and paid for expedited shipping and still hav nothing. Was supposed to b a b-day present for my daughter. I'm a hard working single mother and it's wrong to rip people off like that! The phone number for them is always busy and they giv me fake tracking number through an e-mail. U just want to kno if anyone may kno how to get in touch with them
I ordered some dresses online on the 16th of november, and I'm yet to receive my package. It's taking forever to get to me.
Hi
I made an order since 23 November and I'm yet to receive it I really don't know why so I'm writing to inquire why, here's my order number MB1511231136564280 please let me know what's happening... here's my email tusexy2lost@yahoo.it.
this company actually emailed me :"Sorry, maybe you donate item or give to friend, we are far away and cost would be much." SERIOUSLY!
I got a defective item delivered to me back in October and was told I could choose something else or receive a store credit, I chose to reorder. At first we were communicating well, but last response I got back was that I would be notified and to be patient. Then everything stopped. No more answers to my inbox questions and I think that is very unprofessional and rude.Where is my dress?
The worst service I have ever seen.. no response at all form the sammy dress.. as I have placed and order and done the payment last two weeks a go.. if they don't know how deal with the customer just close your company and start begging! if you cant handel the request kindly return back my money! no receives the calllssssssssssssssss... ticket cases are closed unwantedly without any action.. can I have the management to get invoice here instead of ignoring us
wosssst service order M1512240521211389 payment done and still sending mails to confirm the payment method .. no use of sending mails .. 2 week past and order still not dispatched ... what a great company ! never had the worssssssssst service ever !
Having trouble getting order in thank you.
My name is evangeline. I put in my orders since December 3, 9, 19 up to this time I have not received any of my orders yet. I thought I was the only person that this is happening to. It us exposed them
I ordered 4 items from them on 12/23/15. Was sent an email on 12/24/15 that 3 of my items shipped and was provided a tracking number. The tracking number didn't work. Received an email on 12/28/15 that my 2nd package shipped but because it shipped separate from my first package they had to ship it in a way that provided no tracking information because my shipping fee wasn't sufficient to ship a second package that allows tracking. Well, that wasn't my fault, I paid my shipping fee, paid for the tracking number and they took it upon themselves to ship 2 packages. I have an ongoing complaint ticket with them now. They are telling me that the second package could now take up to 45 BUSINESS days to receive. By that time, it will be March and I wont need the boots that I ordered. I received the first package about 16 BUSINESS DAYS after it was shipped and the hoodie I ordered is too small even though I ordered a large and I am a medium and the article they advertised as a woman's COAT is actually made of hoodie material and is also too small. During the course of my complaining via ticket almost every day, they have offered me 8% off my next order - like I'm really gonna order from them again - they offered me 100 Points and then offered me $5.00 USD as a refund on an order of $81.00. This place is a joke and I am very upset. I will never order from this place again and I will make sure that none of my friends orders from this site EVER.