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CB Apparel SammyDress.com didn't receive my order!!!
SammyDress.com

SammyDress.com review: didn't receive my order!!! 93

A
Author of the review
9:52 pm EST
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1-Jul/31 -I found the page Sammy dress in a Web browser, I saw they had beautiful clothes, a with a friend we decided to place an order.

2-Jul/31 -To make the payment, had to register with paypal, which did not have, immediately proceeded to the registration, and pay.

3-Aug/1I wrote that I needed to confirm whether it is possible to receive my order before the day 9.

4-Aug/5 to this day had not been answered, and what I was told that my order would come out on Monday 8.

5-Aug/8 I was informed, who immediately packed with would be sending me the tracking number. Which they did, until repeatedly wrote themasking.

6-I wrote a million times, and never gave me an exact answer. First send the goods in parts, but unless you ask and insist theydo not say anything.

7-The first part of the order arrived on August 14, 15 days after the initial order (as they say on their website is not true).The first arrived incomplete. For the second half came on 19, 20 days after the initial order, and also incomplete. Never sent me the tracking number of the second shipment. And whem ask for the rest they toll me they where not available, so if you don’t ask, they will just not tell.

8-About the quality of the merchandise, I can only say that it is bad, the fabrics are not what it says on the website, the colors are different. Are not responsible for anything.

9-When asked for a refund of my money, tell me I have to return the clothes first, but it would have to pay my money and I’ve spent too much, no one will send a refund form at all.

10-Supposedly there are people that serve specific requests from customers, but these people are only writing at the end solve nothing, absolutely nothing. do not know what it is to give an honest, honorable, that values the customer and their concerns.

11-My intention with this is one that anyone try to buy something from this company, first to know what is at stake, what they haveonthe page that is not going to arrive. And in the end if they want your money back, they will have to spend the cost of return. as if it were not enough the fact that he paid nearly a month ago, and receive dosage the items, especially of poor quality.

12-This document provides all the claims it makes, and photos of the merchandise that is exposed on the page, and what I received.Please read the comments I posted, are in red, according to my experience in this order, I want to clarify things, and tell the truth. To let everyone know what kind of company is.

13-Perhaps this was beyond a waste of money for my money, this is why I will do everything it does not happen to anyone else.In life you need honest and serious companies. And God will judge who’s in the future.If anyone has any questions, please email me. Thank you very much for your attention and I hope that this information is helpful.

May 11, 2016 1:51 am EDT
SammyDress.com customer support contacts
Phone numbers
Address

526 Nanshan Road, Futian, Shenzhen, 518000, CN

File a complaint Write a review
Dear Alicia,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
You can return the items back to us for the refund or the resend if t
Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm
Would you please offer us your order number so that we can check your order and send you the best solution?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

93 comments
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vondalier carter
US
Jan 23, 2016 8:57 pm EST

i have not recieve my wigs. A total of 4 wigs. paid for on debit card.
All I want is my wigs. It has been over 2 ands a half weeks I have not recieve
nothing not a call no invioce to notify the shipment will be delayed. All i want is my wigs.

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Lena Webster
US
Feb 04, 2016 2:30 pm EST

Ughh it is horrible service! Can't contact no one! Ticket number is wrong so you can't email the customer service! Tracking number is wrong, I can't tract it! Said you can after 3 days available tracking. Its over 2 weeks & I can't track! Saying wrong track number! No one picks up the phone! I left numerous messages! I only ordered a dam wig! Why so much problems? I'll never buy from them again or recommend this place to anyone!

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Reviewer16466
Feb 08, 2016 10:14 am EST

I order 3 dresses I paid extra money for the shipping and I never receive my order.

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what happen
US
Mar 22, 2016 1:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sammy does not honor its insurance on packages do not bother checking the little box you will end up paying more money to ship items back to try and get a refund after paying all the extra fees to get package insured and going back and forth with my post office and Sammy dress I have only been reimbursed 100 points for my next order...

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Cheryl Read
US
Apr 02, 2016 11:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I want to return or exchange 2 wigs I ordered, and I can find no place to send them a message, , but they have sent me 4 e-mails, but none I can reply to, please help

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Cheryl Read
US
Apr 08, 2016 4:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I received 4 wigs, 2 at a time, they are all not right, one too tight, one too red, one too frosted, and other too dark. I want to order other ones I like that I see, But I want to return these ones, I bought one about a month ago, and love it, got so many compliments on it, that's why I ordered more, where can I return these to?

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Marie Chery
US
Apr 29, 2016 11:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My login name is : lynn@bogosse.com - I would like to ask Why the shipping fee is so high?

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Marie Chery
US
Apr 29, 2016 11:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why the shipping fee is so expensive?

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Stdfephan
US
May 17, 2016 2:09 am EDT

I ordered middle February. It's almost mud May. Istill have nothing? This not okay.

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Candis Cortez
US
Sep 06, 2018 12:39 pm EDT

I placed my order on the 23 of AUGUST it is the 6 of SEPTEMBER... WHERE IS MY ORDER ?

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Mrs Carol Dingwall Goshine
US
Oct 21, 2018 10:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I don't know what went wrong my order number is m170 +[protected] my address 2 Curran Court Yonkers New York zip code 10710 New York my home number [protected]

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Diane Mcf
US
Nov 12, 2018 5:23 pm EST

I cannot communicate with them concerning my ites and the website still saying processing. My money was taken from my account. I am considering stopping the payment.

A
A
2000
CA
Nov 14, 2018 8:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

hello!
i love this SAMMY DRESS but, today i like to get 2 pair of shoes, i saw 19$shipping, a lot for 26 $ shoes, its ok, but when the payment came 85 $
the shipping, why?where is the 19 $ like i saw before?
aliexpress have free shipping, why you over charge us?
thank you IRENE from CANADA

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  1. SammyDress.com Contacts

  2. SammyDress.com phone numbers
    +1 (877) 962-6688
    +1 (877) 962-6688
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  3. SammyDress.com emails
  4. SammyDress.com address
    526 Nanshan Road, Futian, Shenzhen, 518000, China
  5. SammyDress.com social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
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