Sam's Club
Reviews and Complaints

After being stalked by 3 teenagers who kept lifting their shirts and simulating masturbation at Kaitlyn.. I will NEVER go into the FWB Sam's Club again! My daughter was hysterical that 3 teenage boys kept following us around the store and every time she would look in their direction they'd start hand gestures as if masturbating and lift their shirts... She was no more than 2 ft. from me the whole time and every time I turned, they'd duck behind the endcaps or scurry off... thankfully they didn't realize Her father was with us and when he saw what was happening he went to the CSM and asked her to call the police... she actually REFUSED after demanding to know why and asking how old my daughter was... Needless to say he called 911 on his own and requested a store manager

I had a Plus membership with Sams Club however did not realize any additional savings with this membership. When I renewed I went to the customer service counter and renewed stating that I wanted just the regular membership not the Plus membership. About 4 months after my renewal I went to check out and was told that my membership expired. One month before I had gone to the customer service counter and explained this situation that it was the Plus part that was expiring not my regular membership and was told by the girl that my membership was fine but they would keep asking about the Plus and to just say no I don't want it. Well now they say that cannot purchase anything without renewing. I will never shop at Sams Club again. It is a real rip off. I am reading other complaints on this web site about the Plus membership. I will only be renewing my COSTCO membership

I am getting very sick and tired of sams club treating customers like cattle. A long line and wait for a cooked chicken... 30 minutes. A long wait in the cashiers line, 30 minutes. One hour wasted... Plus the usual crowded aisles and warehouse atmosphere. We really need costco to open up in the fort bend county area. Sams club needs some competition. The new heb opening up near the sams club will help. I'm paying for a 'club membership plus' at sams club but I may as well be at a walmart on check cashing day... It's crowded, service is poor and the attitude towards customers indifferent.

I purchased a 1 slice pizza combo.The pizza that was under the light was old and no sauce on it.I asked if I could wait for a fresh piece.The lady said sure it would be 6 mins. so I waited, she came back to me after waiting about 15mins at this time.She then asked me wat I was waiting again after she cooked two orders of pretzels, one pepperoni pizza.She then put the pizza I waited for in but she assumed I orderd a whole pizza but I told her twice it was one slice.So since she cut the pizza in small pieces she put another one in so now I have waited over 30 mins for one slice of pizza.I dont think that was good customer service.

I purchased an HP computer system with 22' screen from Sam's in March 2008 for $1350. I also bought the one year extended warranty. Just about exactly 1 year after purchase the computer ceased connecting to the internet. I called and was told the service person would make an appointment 48 hours after they faxed the order over to them. The repair person did call and said it would be a week for the part to be ordered. A week later, I was told that the person had gone to a funeral for a week. When he finally came two weeks later, it slipped out that he was actually on vacation. He replaced the motherboard, which didn't fix the problem and he said he thought it was the cable company. The cable people came out, no charge within 2 days, checked everything and set up my husband's laptop for him. My next move was to Microsoft, wherein I developed a 'close, personal relationship' with some guy in India over about 10 hours on the phone. After this, I had my entire computer wiped out and was not even able to reinstall the operating system. I again called the service company and they decided that I should ship the computer to Florida where the people there would either fix it or send me a check. I shipped off the computer and a couple of weeks later it was returned, after they replaced the hard drive and reconfigured the motherboard. At this point, the monitor failed and the tower, after initially connecting to the internet, again stopped this function. When I called AGAIN, I asked to speak with a supervisor. I was put on hold several times for extended periods and was told that someone would call me back. A day later they did, and after I angrily said that I was through fiddling around, and I wanted my money back, I was told to my amazement that it was out of their hands and the company in Florida had the final call and that if they decided to repair it 10 times, they would and would not refund my money. I said that I was going to call the Attorney General and the manager said that he would have a repair person come out to my home and fix both the tower and the monitor. He said that it would take two days for the work order to reach the local company (back to the original company that replaced the motherboard). After 3 days I called back, got the runaround and was finally told that they were ordering parts and would call me to schedule an in- home appointment. I am still waiting for the appointment to be made. During this time--I made the first call 2/28, my husband has been out of work, trying to register weekly for unemployment and I have not had the use of my computer. We are now moving into the 3rd month of this nonsense. I am absolutely at my wits end. This is absolutely unacceptable. Had I known that the so-called 'service agreement' meant that I was going to go through this amount of baloney I would never have bought it. At this point, I will never buy another computer from Sam's club, nor will I ever buy another PC. I am absolutely out of patience and furious!

We wrote a check to Sam's club in memphis, which was returned due to our own miscalculation. TRS sent us a letter requesting payment, which we sent to the amount of $299.66. About the same time, Sam's club ran the check again, this time correctly debiting my account for the original 268.66. In order to get TRS to refund my money, which now has paid Sams's club twice, I have been calling and jumping thru hoops, and have yet to recieve a refund. I won't shop Sam's club again, and leave walmart to the chinese.

I purchased an HP computer system with 22' screen from Sam's in March 2008 for $1350. I also bought the one year extended warranty. Just about exactly 1 year after purchase the computer ceased connecting to the internet. I called and was told the service person would make an appointment 48 hours after they faxed the order over to them. The repair person did call and said it would be a week for the part to be ordered. A week later, I was told that the person had gone to a funeral for a week. When he finally came two weeks later, it slipped out that he was actually on vacation. He replaced the motherboard, which didn't fix the problem and he said he thought it was the cable company. The cable people came out, no charge within 2 days, checked everything and set up my husband's laptop for him. My next move was to Microsoft, wherein I developed a 'close, personal relationship' with some guy in India over about 10 hours on the phone. After this, I had my entire computer wiped out and was not even able to reinstall the operating system. I again called the service company and they decided that I should ship the computer to Florida where the people there would either fix it or send me a check. I shipped off the computer and a couple of weeks later it was returned, after they replaced the hard drive and reconfigured the motherboard. At this point, the monitor failed and the tower, after initially connecting to the internet, again stopped this function. When I called AGAIN, I asked to speak with a supervisor. I was put on hold several times for extended periods and was told that someone would call me back. A day later they did, and after I angrily said that I was through fiddling around, and I wanted my money back, I was told to my amazement that it was out of their hands and the company in Florida had the final call and that if they decided to repair it 10 times, they would and would not refund my money. I said that I was going to call the Attorney General and the manager said that he would have a repair person come out to my home and fix both the tower and the monitor. He said that it would take two days for the work order to reach the local company (back to the original company that replaced the motherboard). After 3 days I called back, got the runaround and was finally told that they were ordering parts and would call me to schedule an in- home appointment. I am still waiting for the appointment to be made. During this time--I made the first call 2/28, my husband has been out of work, trying to register weekly for unemployment and I have not had the use of my computer. We are now moving into the 3rd month of this nonsense. I am absolutely at my wits end. This is absolutely unacceptable. Had I known that the so-called 'service agreement' meant that I was going to go through this amount of baloney I would never have bought it. At this point, I will never buy another computer from Sam's club, nor will I ever buy another PC. I am absolutely out of patience and furious!

I am a business owner and shop at Sams Club frequently about 3/4 days a week. I dread going there, but I purchase tobacco products for my store and other things. I had a episode with a employee named Rudy. He works in the cigarette area of the store. I have noticed his customer service skills weren't very good and thought to myself he should be working somewhere else in the store not with the customers. Anyways he topped it yesterday when I pulled up to his register and handed him my sams card. No one was in line and the other register was busy with a customer. He said his register wasn't working. I said ok and pulled my heavy full cart over and got in line at the other register. I proceeded to be checked out by a very good employee. He has been there maybe about 3 months, very polite. As he was ringing up my things, Rudy says my register works, I just said that. I told him I don't have time for the games. Memorial Day weekend is very hectic for store owners and I had been shopping all day trying to get supplies for my store. I left with my$ 1, 187.20 receipt thinking I got to find another company to do business with. I asked to talk to a manager but no one knew where to find one. I told another girl who was a superviser and complained to her. I don't know if she did anything about it.

I bought a jar of Rotisserie Chicken Salad. It was a product made by Sams Club.
After eating a little bit of it, I thought it tasted a bit different from what it should taste like.
When I turned the jar upside down, I was shocked to find out that the product was not made from real chicken but something labeled as imitation chicken and in parentheses the explanation was a soy based product. What does that mean?

How can a company like Sams Club sell something labeled as Rotisserie Chicken salad when it is something that is not even close to chicken, misleading consumers. The item was placed very close to where they cook whole chicken on their rotisserie grill. I am sure just like me many customers probably assumed just by merely looking at the label, that it the chicken was grilled in their rotisserie.

What concerns me, is that there are many people who have all kinds of illnesses and food allergies. I have emailed Sams Club and I am waiting to hear back from them. I want them to change the label of this product and make sure that customers know they are buying imitation chicken, whatever the hell that is.

I was working with my business partner who had the Sam's Club membership and I ordered a pop-up canopy for our outdoor expos. I input my credit card information and the billing address was declined. I called the national call center and they told me it was because their online ordering system only uses the first five digits of the zip code, and NOT the zip + 4. They actually instructed me to call my credit card company and remove the zip + 4 from my billing address! I told them that the Zip + 4 insured that any statements and new cards would be delivered to me and not elsewhere in town. There are mailboxes across town with the same numbers but have a different zip + 4 address. I told them that such misdelivered mail could lead to identity theft and credit card theft, and that they were instructing their shoppers to make their bank and credit accounts less secure. I asked to speak to a supervisor and never got a call back. When I called their call center again, they claimed they could not open the account to view or add any notes even though I had an open incident. When I asked to speak to the person I worked with before, they claimed that person was not in their call center and they had no way of getting a message to him. In this day of global networking, a company that cannot communicate from one office to another and refuses to use zip + 4 in their ordering system is way behind the times. I will never get a club membership and will not be ordering from their online system..

I went to Sam's club this morning to fill up my car with gas at Sams Club in Glen Burnie, MD, the place was crowded and there were other spaces available, but they were on the opposite lane, that meant that I have to go on the wrong way. When I was halfway to filling up my car, the attendant came to me and said that I was on the wrong way, I told him that there were no other spaces available, and I needed to go to work, the guy just stopped the pump, and ordered me to turn around. I asked me to let me finish filling up my car because I needed to go to work. He stood up there and ordered me to move my car. As upset as I was I decided to leave and not to confront him, especially since I am a woman. I contacted the customer service line, and they gave me a ticket number and that the manager would call me back. No one called me back, so I contacted the store manager who was as rude as the pump guy, he said that the employee was doing what he was supposed to do. I explained to him that he could have been more polite, and he practically kicked me out of the place. Also, I told him in a comparative way that even police officers give warnings. The so called manager took the statement literally and said that the pump guy is not allowed to give warnings; he then added "what do you want me to do, I will not fire him, do you want a $20 dollars gift card? that's what you want huh?" I even told the manager (Larry) that I just wanted my money back for the membership I paid in February, so I could take my business elsewhere, he kept going on and on using sarcastic words to provoke me and obviously I did not get to his level. I contacted the customer line again and told them that I need to cancel my membership and that I need the money back. They gave me other number and I still waiting for they call. I explained the representative that the manager refused to apologize, he admitted that "his employee" would deny any mistreatment, and that there was nothing he could do. I told her that I did not want to get into the “I said he said” with them, and just wanted to cancel my membership and my money back. This is shocking and a nightmare horrible service.

I purchased a 3 year extended warrenty. My laptop started freezing up and ended up not starting. I contacted Sams Club and sent the laptop in for repair. I was told by their repair people at Micromedix that they would not service it, unless I paid $180 to repair a superficial crack in the hinge (not part of my written contract.) They sent it back without repairing it. I tried to send it back and am told they are denying it and I must have it repaired by a "reputable" repair company and then can send it in for warrenty work.

I have spent numerous hours to no avail.

I will never buy a computer at SAMS CLUB again.
Dan Willson
Tyler, TX

I purchased a laptop computer from Sams in August of 2009 after comparing warranty policies of Staples, Sams and Costco. I did have a value membership at Sams so this added one additional year to the warranty that I purchased and was told by the associates at 2 stores that if anything happened to the computer within the 4 years...1 year manufactures warranty, 2 years purchased for $59.95, and one additional year for being a valued member that they would either replace the computer or write me a check. Fast forward to February 11, 2011 and I have a large project where I need to burn disc and there are several problems with the HP Laptop one of with the burner is not working, the mouse button is loose and the curser will sometimes, not always jump all over the page. Long story short I take the computer to my local Sams Store and was informed that is not the way the policy works. I have to call up a number and make arrangements.

I explained that I was told something different when I bought the computer and she said that was a different store and she did not know about what that store said. I explained to the lady at what was titled Customer Service (NOT) that I had ask at this store the question about the warranty knowing what Staples and Costco's have for Warranties and was told the computer would be replaced. I realize that the policy changed sometime but this computer was purchased before that date.

She did not care and told one of the other ladies to Call up for me. I explained I was not that *** and could place the call but this was not what I was told that the computer would be replaced.

I returned home and called the number, yes I could send the computer in and "IF" nothing major was wrong the computer would be gone for 7 to 10 days. I use this computer every day and it has 3 things wrong with it and one of the reasons I have not delt with this problem earlier is I cannot be without the computer for 7 to 10 days.

I AM WRITTING THIS AS A WARNING TO ANYONE ELSE NOT TO PURCHASE THE POLICIES FROM SAMS CLUB EXTENDED WARRANTIES. As you read through complaints you will realize if you send your computer in to be repaired you might see if in 10 days but it probably will not be fixed. And who can be without their work computer for 10 days?

Good luck Buyer bewares if you decide to buy a computer from SAMS

Samsclub.com advertises lower in-club prices -- for various clubs -- for a particular TV (Item# [protected]" Vizio VIA XVT Tru-LED LCD 1080p 240Hz SPS HDTV) but whenever the item is asked for at the stores the item is either "canceled" or "sold-out", all the while the advertisements with the lower prices keep on remaining on the website, untouched and not corrected. I am disappointed to figure out that even a big corporate like Sams Club uses this cheap trick (apparently to lure people into its stores so they may finally end up buying other more expensive items). It is just wrong to advertise something without the true intention/ability to sell it!

Here are the 3 specific clubs in concern: club# 6615 and # 6610 (around zip code 92708 of California), and club # 8245 (around zip code 77375 of Texas). The item number of the TV in concern is: # 537041. The in-club prices -- as advertised at Samsclub webpage, respectively to each of the clubs listed above -- are $1213.21, $1091.81, and $982.61 (while the online price is $1647). I have informed the supervisors/managers at these three clubs and requested them to follow up as to correct the issue but I seriously doubt they will actually do anything about it! Hopefully, more people will learn about this false advertisement issue and react to somehow correct it.

My credit report shows that I owe $5401 to
GEMB/SAMS CLUB DC
and that I am making $55 payments faithfully as agreed.

But I am not paying them and do not know how this is on my credit report.
And the 12 digit account number is not recognized by
GEMB/SAMS CLUB

I've worked at a SAM'S Club for over 6 years as a supervisor. In the past two years our regional management has changed and they are expecting some stupid things from its employees now that just piss off everyone. Like for instance they have what they call a 45 day out prompt. What this is, is that your membership will start prompting for renewal 45 days in advance. You won't loose any time, or so they say, if you renew then but the cashiers are suppose to automatically put the charge on your purchase and say something stupid like, "Mr. So-n-so your membership is up for renewal on (this date). For your convince I have added your renewal to your purchase today is that ok?" They can take off the charge no problem but the fact remains that the company thinks that it is ok to just do this without asking first. Members get mad at the cashiers but really they are only following what they are suppose to do to keep their job. Another thing that the company is doing that is pissing a lot of people off is offering their Plus Membership. Every Cashier has to inform every member about upgrading if they can. Cashiers have no say so in the matter, if they don't they risk loosing their job. All they have to do is inform they don't have to meet a quota or anything like that but whenever the "big wigs" look at the membership reports that's the first thing that they talk about. You did not meet your goal of this number. Maybe if they offered more than the stupid stuff they do people would be more inclined to upgrade. Your regular membership cost $40.00 to upgrade it is a prorated amount of $60.00 more for a total of $100.00 membership. What do they offer? well now you can come in and shop with the business members at 7am when we open, like they wouldn't let you shop if you weren't a business or plus member, you can save 2% on your sam's discover card, depending on how mush you actually spend on the card you might not even qualify to get a rewards check, you get an extra year warranty on any extended warranty you purchase, and you can save a minimum of $100.00 in eValues. eValues is a joke. You get a bunch of stuff loaded to your membership card that you will probably never buy and you get told that this will help you save money. For a bulk store the discounts are only on one item. $1.00 off red grapes for example. Someone that comes in many times every month and buys like 10 cases of the grapes will save $1.00. Not to mention that you might not even get that discount again for several months. Also management is no better they are constantly saying thinks like stay with the cashiers to make sure they are doing what they are suppose to be doing. Like I want to baby sit all day. Then I get in trouble when my paper work is not completed and my only response is "well do you want me to watch the cashiers or do the paper work? Because I can only do one not both." The whole place makes me sick.

I brought my car for balancing my tires on 11/11/10
they told me that one tire was out of round...i could not see the difference with the other tires. Confident, i took the car out...and i hear d a strange noise and some strong vibrations.
When i brought the car, there were no vibration and no noise.

I brought it back to Sam's club to get it examined and the problem corrected. They told me my tire was out of round and they proposed to put a new one. I told them that this tire was not making noise nor vibrating before.
They said they removed all the weights on it and could not balance it. It appeared very strange to me. I complained more and gave me a refund for the balancing of this tire. I asked them to put the weights back. they said they could not. I told them to balance it the best they can and i would sign a disclaimer. They refused.
I was busy so i left.
I have now a car that is dangerously vibrating and with a strange. I will go to a mechanic to check what they did wrong (maybe just removing all the balancing weights previously installed.)
They made my car unsafe to drive...THIS IS A SHAME...
I will never go to Sam's club again. it is better to find an independent mechanics to do the balancing..they are incompetent and dishonest. I am thinking to sue them!