Sam's Club
Reviews and Complaints

I had my 4 tires rotated on 1/24/23 at Sam's Club automotive, located at 849 Stoneridge in Jefferson City, MO. by Jerimiah #864; and picked it up after purchasing $188.73 worth of groceries. At home I noticed the front left tire valve cap missing. I checked it because when I originally purchased the tires from Sam's I was also missing one tire valve cap (then I was still in the parking lot and went inside to get it). I was in the area of Sam's 6 days later (today) so I stopped in to pick up the missing cap (and would of settled for any that fit). After an extensive wait, Kevin was informed, checked my paperwork, but couldn't locate the missing cap. He contacted Jerimiah and they mentioned there were no notes on my paperwork (whatever that's suppose to mean). They both looked again, and after returning said they "don't have any" in the automotive shop. Kevin was very "dismissive" and said I could go buy one and send him the bill. I suggested they mail me one when they get one. Although I was cordial, I left because they were doing nothing else to resolve the issue. 1. I already made a trip to Sam's for a problem they were responsible for. 2. They want "me" to make another trip to another store to buy a replacement (doubt anyone sells them one at a time), plus I would then have to make a 3rd trip to them or pay for postage and my time which would all cost me way more than the value of "one" cap. 3. Considering that I was missing one cap each of my two visits to Sam's automotive for tire service; there should be a box full of missing caps in their department. 4. Since this is apparently a regular problem, Sam's should spend $10 to purchase dozens (cost maybe 10 cents to 30 cents apiece), so they have some around to replace those they continue to lose! Still no resolution.

Hello, my debit card was charged on 12/14/2022 for some sort of fireplace item for $39.99 and I don't have a membership with Sam's Club. The bank would not refund the amount for some reason.(Chase) Hopefully Sam's Club will except the error and do what is necessary, considering I have spent 24,000 in the past 10 years with Walmart and have been considering a Sam's Club account.

Info.(Email sent verifying additional info.+)

Transaction Date: 11-04-2022

Sam's Club #8272

Colorado Springs CO

$30.99

I recently made an online purchase for a piece of jewelry online on January 11, 2023. After receiving the ring I had purchased as a gift for my niece I was informed by her mom that she too had also purchased the identical ring for her as my niece had requested. At this point I had made the decision when the ring arrived I would return it and purchase her another item. To my dismay and shock I was shocked when I was informed by your store manager that without the confirmation email that was sent out by Sams Club that a refund could not and would not be issued. Needless to say I had all of the original packing materials that the ring came with including the paperwork and box along with my purchase history pulled up on the app on my phone confirming the purchase. I then proceeded to contact customer service on the phone while still in the store where that person directed me to show here my purchase history on my phone in the app to which I responded "I did, and she says that's not satisfactory" to which the agent on the phone confirmed that the only thing I needed was the packing slip or purchase history receipt on my phone to which your manager still refused to budge. She also insinuated tags had been removed to which there were never any attached when shipped. As a long very loyal and long time member of Sam's Club who spend a substantial amount of money in the store weekly and visits the store at least 2 times a week I was highly offended that your manger would treat me like a thief. This incident was extremely embarrassing and humiliating to say the least. I finally decided to leave this store and drive 20 minutes away to the Matthews location that is not convenient to my home BUT in less than 5 mins with no questions asked, just the packing slip that was in the box my return was issued. While I have memberships to Sams, Costco's and Bj's, Sam's has always been my first choice especially because of convenience But if I have to drive 20 minutes to be treated with respect I may as well give my dollars to Costco. It's even more disturbing that this incident occurred by a manager. Even I know as a customer that she didn't know what she was talking about because I have purchased many things online and this is the first time I have ever encountered any of this ridiculous and humiliating behavior. May I suggest some additional training for Monique at your Sam's Club in Pineville, Nc.

Sandra Manning

11210 Waightstill Way

Charlotte, Nc 28277

[protected]

Sam's Club Plus#[protected]

I called the bakery at the Sam's club on 11101 Fuqua in Houston Texas 77089 on 01/21/2023 at 9:30 am
A lady named hope answered the phone I asked to order a birthday cake and she became upset saying and I quote "we don't do birthday cakes because you people order them and never pick them up. Then I said OK so Sam's club no longer lets you order cakes, and she goes on to say and I quote 'oh my god just tell me what you want" at this point I'm in disbelief and I asked her what her name was, and she yells hope H.O. P.E. At this point someone else takes the phone and tries to apologize for her behavior. Needless to say, I didn't order a cake the level of her unprofessionalism made me feel like she would do something to the cake. Her behavior was completely unacceptable.

Sam's Club in Oak Creek WISC. which i visited on 01/19 at 12:23pm.

Being a member of sams for the past 25plus years, i find this disgusting and an embarrassment to Sams. Employees laying on the furniture that's for sale? Not only do i now have to check out myself while paid employees watch me, perhaps these employees would be able to assist customers that pay to belong to this club, instead of lofting on the job?

You may argue that they were on a break., perhaps they should be in a break room and not laying all over the furniture while customers are shopping.

I have been a long time member of Sam's Club. Approx. 2 years I purchased a new set of tires and purchased the warranty with them. My problem is that when I need to get a flat fixed and I have to call to try and get an appointment. My club was completely booked so I had to go to the store on 96 St. in Fishers Indiana. I got a 5:00 p.m. appt and was there on time. I was not even helped by the person working in Tires until 5:30. I understand that he was the only one working so I can understand that. But when I asked to have my tires rotated while he was fixing my flat tire he said no I would have to make another appointment. I was upset because it is part of the service for buying the tires at Sam's but I said ok just fix the flat. Once my car was fixed I left and went home. It wasn't until the next day that I looked in the back of my car only to find that he hadn't even put the spare tire back under the car where it belonged. I will never buy my tires at Sam's club again. The making appt. to get a car in is ridiculous.

I walk into Sam's Club the greeter yesterday off ripe was like can I see your card? caught me off guard one because why would I come into a membership store without a card to shop and two don't make me feel like I'm not welcomed. I said I was going to customer service desk to get a printout paper for my membership. I didn't have my card on me but as I was waiting for her to look me up with my driver license 8-10 people walked by not once did, she ask any of them for their membership card just me I am a black woman I didn't appreciate the profile as if I shouldn't have it rubbed me the wrong way.

I am a plus member at Sams. I own a catering company I am in your stores several times a week and spend thousands of dollars each month. I am not happy with your scan and go sales. I don't use my phone and feel it is not necessary to use my to get the sale prices. The yellow labels on the items for sale is so small it isn't noticeable and then you get the chesk out to see you did not get the sale price at all. A sale is a sale please don't add scan and go on your items. I talked with the service desk and it seems I am not the only one who is unhappy about this policy. I was in the store on Friday Jan 13 when I discovered this bad policy.

Date of Incident. 1/11/2023

Time: approximately 12:30 PM

Went to Sam’s club in Citrus Heights CA and there was a gas spill in the stall next to me where they were cleaning up. After I got gas, they was a strong odor of gas in my vehicle. The fumes almost caused me to faint as I was getting light headed. Obviously, it must have spilled over where I was standing as I must have been stepping in it because my shoes reeked of gasoline along with inside my vehicle.

I went in to file a complaint and I feel that the manager just blew me off by giving me a $50 Quik Quack gift card because I told her that I had to go and get my car cleaned up from the fumes. To me, that was insulting. I already have a subscription to Quik Quack. She was arrogant and kept asking if I needed to file an incident report. I said no, because I didn’t have to go to doctor. Seemed like she wasn’t taking my report seriously. But now, I have decided to go ahead and do an incident report.

Circumstances could have been detrimental had I fainted and caused an accident. All she said was she was going out to yell at them.

For years I have boasted about how good Sam's Club Pizza was.. crust so much better then Costco's. Not anymore.. did you change your recipe for pizza crust? For pizza? The crust is now dry, tasteless and like cardboard. No pizza sauce and very little cheese was on this pizza.. what happened? This was my go to for pizza for years... and now this.. I returned to inspect the pizza made for individual slices and it was the same, so it was not just a bad batch.. I am devastated realizing that I can no longer order my favorite Sam's pizza because it has now become practically inedible!

I belong to Sam's Club, Fullerton, CA. Please please please return to the former pizza crust and pizza recipe..

Thank you,

Patricia Kanenbley

January 8, 2023 @ 14:[protected]

Sam's Club on Parallel in Kansas City, KS

TC# [protected]

We purchased 3# Red Seedless Candy Hearts Grapes today. Grapes are packed in carton so tightly 24 grapes were mashed & moldy with white webs. We live too far away to turn around and take them back to the store.

$7.98 plus tax

I ordered seven items online and elected a 7-8 a.m. pick up at the Elmsford, NY store. When I arrived and parked in the pick-up area at 7:35 a.m.. I found the app was not working. I tried seven times to let personnel know I was at the store for my order. Instead, I went to the employees' entrance and banged on the inner doors for five minutes. Ultimately, an associate on a cart opened the door for me and asked me to wait for the person in charge of delivering online orders.

I signaled an associate who ignored me and began wiping down a check-out counter. I waved to another who threw me out of the store. Finally, at 8:02 an employee gave me my order while insisting that I use his wagon instead of the one I had with a box for the merchandise.

I was annoyed at the unpleasantness and poor customer treatment of a regular premium member.

I purchased vacation package at Disney's Coronado Springs Resort, Water View (ND) - Room + Theme Park Ticket. I called on 2 different occasions and spoke to 2 different people on 12/26 at 2:51 PM and 3:34 PM and they confirmed that each member of my traveling party would receive a park ticket for each day that we were staying at the hotel. So that would be two 8 day adult tickets and one 8 day child ticket. My children are 6 and 2 and the 2 year old doesn’t need a ticket. The only thing that I received was two 2 day adult park tickets. I even spoke to a rep on 1/4 who confirmed that I should have received two 8 day adult tickets and one 8 day child ticket. Sam's Club refuses to make this right. I have opened up several support tickets with no success.

Bought a wedding band online that looked much bigger online than what I received. I took it back to the Sam's Club in Morrow, GA to return. First, I had to wait 15 minutes for someone to arrive and help me. I let the sales person know I ordered a ring online that I would like to return. I gave her the ring with the receipt from online, she then asked me for my credit card. I gave her my Sam's credit card and she walked away with it, asking someone I guess for help. I didn't like this because she could have call someone over instead of walking off with my credit card. When she returned, she and another worker put the information in the system and said they couldn't return the item because it had two different item numbers. Then I asked, well how am I suppose to return this item? I was then given a number to call Sam'sClub.com. I called Sam's Club and was told they will have to contact the vendor to let them know that they have a return before I can get my refund. The agent comes back and says she cannot get the vendor on the phone and will have to refer this to the back office. I was told they back office will contact me in 72 hours. Not sure what's going on here, but this is ridiculous I will not purchase any more jewelry from Sam's. I am terribly disappointed about getting the run around about a return I should have been able to return in the store. If the item could not be returned in-store that should be stated on the web site. Now I feel like I'm stuff with a $300.00 dollar ring I do not want. No one should buy online jewelry from Sam's, go instore where you will have the in-store receipt and they can take there merchandise back.

Monday Jan 2, my nephew Matt Delletro bought 3 beef steaks and 1 lamb steak at Sam's Club. He cooked the lamb carefully, making sure it was fully cooked and reached the right temp. That night he got deathly sick, throwing up, diahhrea etc. He remains sick today (4th) and has been unable to work. As you know, food poisoning is awful to experience and it has been costly for Matt since he's not paid for days off.

I went to order today curbside pick up and I didn’t notice that my EBT card was no longer being saved on the app and I just learned that there are no longer excepting EBT as an online or a scan as you go. Very very bad move very bad move! The EBT online option was very convenient for me and my family. I sometimes have no way of getting to the store.. And also the scan as you go, I would come in and be able to get the items that I need and come right out with the EBT option for payment and for those options to be gone has really really made me think about it getting rid of the Sam’s Club card all together.