Sam's Club
Reviews and Complaints

I was terminated with 4.5 points that were inaccurate. The manager Sara knew I had just lost my car and home and gave me a helpline number. She did not know anything about helping an associate and told me they would help me and to communicate my call offs or needs. I was consistantly on time and coming to work after that when the Manager Shiylana came back from vacation. Everyone is scared of Shiylana due to she threatens the crew and also says shes watching us all the time on the camera. Shiylana also would tell me to write up or threaten people that would leave early within their grace period. Shiylana would tell me to tell them they have 7 mins when they would have 9 mins. Both managers knew my situation and led me on to believe I at least had my job. Now I'm homeless and without a car. I am able to work and want to be rehired at a Walmart of my choosing which is Southgate. I have a management degree and are capable of great things. I started at Sam's and was alone a lot with no help on the front end also managers would sit in the office while I was being torn all over the place. I stuck it out with their short staff to be treated unfairly. I applied at Walmart in Southgate please accept my application.

Thank you,

Monica Gutierrez

I was contact by a representative claiming he was from Spectrum give me lower

monthly payment so I agreed what it was a cell phone, When the bank texted me about a charge for $300 more to Sam Club I refused. They now have tried as Sam Club on two different credit cards. All cards have been declined; I have a phone number of the person who trying to scam me. ( probably not good anymore) This is giving Sam a bad name.

I had Cell service through AT&T that I paid prepaid $50.00 a month. While shopping at Sam's Club I was approached by the sales rep from the AT&T kiosk. I told him I was not interested that I already had service with AT&T. He asked me what phone I had. I had an iPhone 11. He informed me that I could upgrade to the iPhone 14. I told him once again that I was not interested in taking on a new contract. He then explained to me that if I start a plan with my Sam's club Membership With him, he could get me all kind of promotional discounts. once again, I told him I was not interested in acquiring a lengthy contract. at this time, it was explained to me that if I trade in my phone and paid the remainder of the trade in balance, I could get the new phone with no contract for just a few more dollars than I was currently paying. He told me you will have the newest iPhone for Just a couple of bucks more a month and can turn it off if needed anytime. So, at this time I finally agreed a new phone sounded kind of good for a trade in and a cash payment and the rest of the balance of the new phone after trade in value of my old one. I paid the rep at the kiosk $340.00 dollars to pay off the phone to avoid a contract and started service on January 31st. My bill was supposed to be $54. I was charged $185.00 Today and called the number on my autopay receipt to find out why. she explained the bill to me. She started Explaining to me that the payment would go down for the rest of my 36-month contract I told the AT&T rep that this wasn't the agreement. I pay the balance of the phone after my trade in and have no long-term contract. at this point she told me she didn't know what they offered me because they don't work for AT&T, but I signed a contract. They don't have anything to do with them as they are not employed by AT&T. AT&T are the ones who billed me. Really? I was lied to. These crooks work for a company called Smart Circle. How do you let these people steal and hustle from your members out of your store. Sam's club and AT&T should hold some responsibility for this. Sam's sells them and AT&T bills us.

I try to give back to my community as I know Sam's club does as well. I have been raising funds for the NYSP K9 Division for 9 years. I have reached out to Sam's for 4 of these years. I do ask for a television to be donated and every year that i have asked, the tv has been larger each year. this year, new management has come in. I turned my forms in a month in advance, had to check at least 5 times prior to event. Week before, i asked again and was given a 32" television, I know the saying don't look a gift horse in the mouth but when last year i was given a 60" tv, this at a value of 88.00 was like a slap in the face. The new district manager should have kept it and just told me no this year. I look at the dollar amount just myself spend in your store and I can assure you that I alone, have more than paid for all of the televisions that Sam's club has donated.

I realize you are asked by numerous organizations for donations. I appreciate when you can make donations. This just honestly left me bewildered especially for the organization that i raise funds for. I have spoken to groups of the NYSP and many were shocked to say the least. I just wanted your organization to know how the new district manager is "supporting" a specail organization as the men, women, and K9's that put uniforms on daily to protect complete strangers, yet do it daily. Quite frankly as i stated prior, this was a slap in the face. Look at just my membership, i can assure you that i alone, have spent way more than the tax write off that has been donated by Sam's in the past to my organization. I will ask again, and can assure you if offered an 88.00 television, i will leave it at the counter as obviously Sam's club would need the money more than my organization would.

Your last district manager was amazing. Your new one at Horseheads NY, not so much. If you would like to discuss further, please email me at [protected]@icloud.com.

Thanking you in advance.

Renee

Reference to Incident: [protected], it's been almost more than 3 weeks we are following up with your company but till date no satisfactory response from your end.

we would like you to consider our position right now, as we have already paid your company in full against our order i.e. US$: 25k approximately but haven't received goods till today. On one side we are all blank about the exact position of our payment/goods, on the other hand our customers are getting annoyed due to non delivery of product.

This whole scenario not only costs us financially but at the same time hearting our reputation in the market. you are requested to look into the matter without any further delay and resolve ASAP. Either provide us with the replacement or settle our amount so we can buy new products and supply to our customers

regards,

On Friday, March 10, 2023, at roughly 16:47. I was in Sam's making a purchase and decided that I would stop by the Deli for a hot dog. After standing in line for well over 15 minutes a customer and his family that were ahead of us stated, "just to give you guys a heads up. They don't have any pizza, hot dogs or pretzels." Those of us in line were very frustrated. The Deli knew that they were out of most of what the customers standing in line wanted. The customers should have been informed that they were out of these items instead of letting customers stand there for nothing. During the time I wasted standing in line. I could have been home. Another customer standing behind me wanted to order a whole pizza for her family's dinner that night. She asked the young lady at the Deli if she could order a pizza. The young lady working in the Deli rudely responded. Her attitude was horrible. If anything, the customers should have been lashing out. But not one customer was rude. Everyone just walked away. I know that there were well over 10 customers waiting in line. We were told that all of the pizzas that were being made was for an outgoing order. This situation should have been handled much differently from this. If you run out of food or you are running behind and can't prepare enough to service, the customers. Inform the customers instead of just letting them stand there. I used terminal#: [protected] @ 16:47. [protected].

On Saturday, March 11, 2023, I purchased a Samsung 85 UHD TV, Item #[protected] at the Sam's Club location on Liberty Highway in Anderson, SC.

When we (my son and me) got home, we read the "quick setup guide" and proceeded.to set up the TV. We noticed a wrinkle on the screen and attributed this to the cellophane used to cover the screen. Another odd item was a VISIO remote control and not a SAMSUNG remote control. We assembled the TV and we started to peel away the cellophane from the TV. We pulled away the right side when the filter screen came off and started to crack. Then the filter screen came completely off and fell to the floor shattering.

I called customer service and they said to pack the TV in the box and return it for a refund. During the packing process I cut my wrist on a piece of glass protruding along the right side. I started to bleed all the rug and wood floor. I instructed my son to get a towel to put it on the wound to stop the bleeding. I had to put a second towel on my wrist to temporary stop the bleeding.

I dialed 911 and the rescue team arrived within 10 minutes. The EMT looked at the wound and cleanup the blood as best as possible, inspected the wound for glass and other foreign objects. She then proceeded to wrap the wound tightly and I was driven to the hospital. At the hospital I was examined again. The wrist required 5 stiches.

When we returned home, my wife called Customer Service and relayed the above action to the agent. We asked that someone come and pick up the TV and return it to the store. The agent indicated that is not their policy and cannot pick up the TV. (poor customer service given the circumstances.)

Now I have a worthless item, stitches, hospital bill, ambulance bill and probably other charges.

It is my opinion that the TV was a return and damaged previously.

I have been a Sam's member for decades. After this incident, I will not renew my membership. I realize my single membership means nothing to Sam's or to the Walton's...

I went through a month, last Dec through this January, of Sams Club cancelling my orders as soon as I placed them. It was finally resolved after many calls, emails and chats. I was beyond frustrated. I am a plus member also. It started again yesterday. I am an hour away from Sams Club and depend a lot on being able to order online. I was told again today, that they would have to send the issue to the "back office". I do not understand why this keeps happening. I have been a loyal Sams Club member for more years than I can count. This is so frustrating. Stephanie

The pandemic is over! The buying and supply chain has run out of excuses.

I understand this isn't a perfect world and things happen. However, it's very frustrating to shop and find the item out of stock for over 3 weeks. This isn't the year 2000! It's 2023 and every data program and hardware is at its peak to run and manage your supply chain. I understand seasonal,1x buys, etc. I shop at Sam's 2 to 3x a week. and enjoy the visit. I run into out of stocks and that happens and normally that item is back in stock 3-5 days in all departments but GROCERY!

Let me give you 2 recent examples. Hampton Farms Unsalted Roasted Peanuts 5# bag. two times over the last 3 months this item was out of stock for 10 to 21 days.

14 days ago I went in to purchase Members Mark Pet Training Pads 120 count and they were out of stock. I found a manager and asked about that item. His response was we are getting some in and they sell out the same day. I tried purchasing those items online. However, both the peanuts and the pad were out of stock throughout the entire system.

Hampton Farms is a huge company located in the southeast. There is no shortages of PEANUTS or shipping trucks. WHY were they out of stock for over 3 weeks?

Members Mark Pet Training Pads being out of stock creates a problem for the pet owner who relies on them to provide a place for his pet to do his duty in the inclement winter weather. Is this another item thats going to be out of stock for over 3-4 weeks?

I had to travel for over 30 minutes to a BJ'S and purchase the peanuts (was a dollar cheaper). I will now have to travel AGAIN to get the dog pads at BJ'S.

When an item is out of stock throughout the entire system it generally results in higher retail or a smaller pack/size when the item is back in stock at the store.

David A

I spent over $500 on a pool that I ordered online on order #[protected]. I am not a current member but was given, apparently, a one day membership long enough to place my order and have them take my money. I ordered a Bestway pool and it comes in 2 very large boxes labeled 1/2 and 2/2. I received 1/2 and 1/2. Obviously a problem, the order was messed up and half the order was missing so I contacted Customer Service to get the correct product. Instead of getting box 2/2 and having them replace one of the wrong boxes they sent, I was told because my membership expired the minute I placed my order, I would have to return the entire order, wait for my refund, and then re-order the whole thing and hope that I got the right product. After speaking to a couple of different Customer Service reps, I spoke to a Supervisor 3/5/23, because this seemed inappropriate and was met with total resistance and the assurance that he would take care of everything to process the return and place an order to have the wrong product picked up. He did nothing whatsoever to resolve anything. I myself processed the return and got my shipping labels. If you are willing to take the money of a customer, without a membership, you are obligated to give them the same due diligence as any other person making an online purchase. It's completely unethical and bias to do business any other way.

I was told that my refund cannot be processed until they pick up the wrong product that was sent, and then 5-7 business days later I would get my refund. Three days later, no one has called to notify about pick/up. After several calls to your absolutely USELESS customer service department, and given various non-existent "incidence" numbers, and the promise that they were escalating and processing for pick up, I finally spoke to an American supervisor who seemed to have finally had the notion to assist me in getting this accomplished. As of yet, it hasn't happened. Laundra was her name and I hope she can come through with her word.

I am not sure why companies like Sam's Club insist on using company service reps that are out of the country but this is apparently a huge issue for you guys. These people do NOT want to help your customers resolve issues and clearly have ZERO accountability to do so. No one cares what they are doing on the phone with YOUR customers. They literally made up non-existent reference numbers that no one else could locate upon return calls to the department and did nothing at all in the way of doing the job they are paid to do. So you are paying them not only to do nothing for their wages, but chasing customers away for return business. I didn't spend $20 with your company, I spent over $500. Totally unacceptable and I will not only not do business ever again with you but I will find every outlet to voice my review of my experience that I can possibly find to spare anyone else the grief of doing business with you and the people you are allowing to represent you. Furthermore, if I do not get a response from this complaint, I will be taking it to the Public Service Commission and anyone else who is interested in making AMERICAN companies as good as they used to be and forcing companies like yourself to make their employees accountable. Very unhappy Tammy Krupa

Sam's Club Hudson, New Hampshire

There seems considerable lack of training or considerable incompetence in the Auto department with regards to tire balancing.

On 2/14 I had the tires rotated and balanced. That weekend there was noticeable vibration on the front right tire. Days later, I returned the vehicle to Sam's club and they found the front right tire missing a weight. They said it is common the sometimes weights fall off in cold weather because they are glued on. They rebalanced all four tires again. On 2/27 I brought my car to my mechanic for routing maintenance and they found all four tires were out of balance. It cost me $60.00 to rebalance all four tires.

After this experience I doubt that I will but tires at Sam's club again.

I just got a notification from cashapp that a charge for $110 was declined due to insufficient funds from Sam's Club in Bentonville, AR tried to charge my card. I don't know how Sam's got my cashapp card number when I've never used my cashapp to pay at Sam's Club at least not recently. If I have used my cashapp card it was sometime a long time ago.

2/27/23 I arrived at 5:25pm for order [protected] scheduled for pick up between 5:00 and 6:00. I went to the door were the carts emerge at 6:00pm to ask if their app was broken and told my order wasn't picked yet and would take another half hour to an hour, I told the employee to cancel it. This is the second time this year this has happened. I called the store and no one picked up so I walked in while still ringing customer service - very poorly staffed. I was vocal about needing a corporate # to register my complaint and given an 888# . Twice I called but the phone personnel were "unable to hear me" and they hung up. Everyone else in shouting distance heard me.

I then received a text at 6:27pm that my "canceled" order was ready for pick up.

Unbelievable lack of concern for any semblance of customer service. Feckless from the top down.

Received the order via FedEx this morning. Smelled strong vinegar odor before opening the case. Vinegar box busted and inside bottle leaking. Also leaked onto the Truvia box. Vinegar box was placed in the center of the box, not on the end and was packed with food items.

I have tried several times this morning to speak with someone in the United States as I find it extremely difficult to understand the "ladies" from the Philippines! Each said that they could not transfer me to the United States.

I'm sure that you and they are aware that if you have a presence in the U.S.A., you must also provide a United States person to take calls when requested. I even went so far as to call the corporate office, what did they do? Sent me right back through your system which continuously connects to the Philippines!

Someone, please get back with me so that I can get these items replaced!

Today I wanted to apply for a sams Master card, at the Sams Club, McDonough, Ga to where I am a member. I provided all the information necessary for to the lady behind the counter needed for approval. That included my sams club card, my home address, my drivers license, my cell phone number along with my social security number. When the lady submitted the information to the company that provides the credit card, I was told that it it was submitted but they would get back to me in a few days. I then realised that I put a credit freeze on my credit reporting companies. So I went home, lifted the freeze for two days so they could access my credit info, and with that went back to sams to reapply. When the info was entered again, the lady inputing the info was told to contact the company that issues the credit card. When she did, she put me on the phone. I asked what was going on and they said they needed more information. With that being said, they wanted me to take a video of myself and send it to the, then they wanted me to take a picture of myself and send it to them, then they wanted me to take a picture of both the front and back of my drivers license and send it to them. They then wanted my social security number, along with my home address and cell phone number. I then very calmy asked why all this was necessary. They told me it was to verify that I was the one applying for the credit card. I asked if this was a standard procedure and they said no, just in certain cases. I then asked what was the reason for me doing this after previously providing this information to the clerk behind the counter. They would not give me an answer and stated that they would mail me a response and that ended the conversation. My credit score is over 700 and I am in awe that I was treated like a commin criminal. My credit reporting agency notified me that the credit card issuing company did request a credit check and it was given to them. I am not very happy with what took place today and need someone to get back with me to give me good reason why this took place. In addition I did call the company to find out why I was denied, but the person on the other end said that they could not give out that information, other then my request for the card was denied. I really don’t need this card, but I was getting it more as a convience when I travel rather then use my debit card. Plus they offer rewards. I know with certainty that tomorrow if I apply for a credit card elsewhere I would not be denied. Something is radically wrong, when Sams Club provides the same information to the card provider, yet the card provider takes it upon them selves to interrogate a Sams customer asking for the same information, if this is the way this credit card provider treats Sams Club members then I don’t need to have a Sams Club Credit Card. I can go elsewhere and get one without the interrogaration.