Sam's Club
Reviews and Complaints

On December 28, 2022, at 9:07 my husband discovered that FedEx of Oxford, AL had left a package at our front door. So once he picked it up, he saw that it was wet, the liquid from the dishwashing liquid was on the front porch and there was a trail from the front door to the kitchen counter. As you can see from the attached photo that half the bottle is gone; whereas, a majority of it saturate the box, and there is a lot on the kitchen counter. This is the second delivery we've received from SAMS CLUB; whereas the container (Oxy Clean Box) that was torn, ripped, and battered to wear once opened Oxy clean was everywhere and we had to take what remained in the box and what was on the counter and place it in another container.

I have no idea what's going on with the people you choose to deliver your items but if this continues we will send the photos that we have to the Better Business Bureau to resolve this ongoing problem. We're not paying money to get products that we can't use, or we're not receiving what we paid for. This is not good business practice!

I purchased the above brisket flat on December 21, 2022 at the Woodstock, Ga, store No. 8158. The brisket was listed at a weight of 7.7 pounds. The brisket was to have been our family Christmas meal on Christmas Eve. The day before I unwrapped the meat to see what might need to be trimmed. Normally, the Member's Mark brisket is trimmed excellently and needs very little trimming before smoking / cooking. This brisket was laden with fat; there were layers that were 7/8 inch thick. I normally trim to 1/4 inch on the fat cap side but the more I trimmed the more there was. I ended up trimming over three pounds from the piece. I arose early Christmas Eve to remove the flat from a brine and to begin the cook; then I did some other meal preparations before taking a shower. When I emerged from the shower three hours into the cook, the brisket was already above the target temp of 203 F. The brisket had shrunk tremendously and was overdone. I will take responsibility for not monitoring the temperature more closely but this was the worst brisket that I had ever bought in my life. I have been buying Member Mark briskets for over 20 years and never have I had anything so fatty. The end result was barely at three pounds. I cannot explain why this was such a poor cut, I don't know if your supplier pulled one over Sam's or the quality control has gone south but at this point I could never recommend a Member Mark brisket again. Our Christmas dinner was ruined and it just frustrates me to no end that one of the dependable aspects of serving beef to my family is now a huge question mark.

I had to replace the entire fueling system and spark plugs on my 2005 porsche cayenne after filling up with $86.97 worth of 91 grade gasoline at the el monte sam's club gas station on 4901 N Santa Anita Blvd El Monte, CA 91731,

on Saturday night december 17, 2022 at approximately between 8:00 and 8:30 pm.

Immediately after filling up, my vehicle began to stall and sputter. After towing it to the repair shop, the mechanic drained and found liquid that was watered down gasoline. He stored a sample in his shop, showed it to me , and confirmed that this was the cause of the fuel system issues.

Because of this faulty non gasoline substance from sam's club gas station #6614 : the entire fueling system , plus the spark plugs had to be replaced. The total cost of repairs was $1,815. I have attached a copy of this receipt.

I shop at the Utica, MI, Sam's Club. 2 friends and I wanted to get a hot dog and drink after shopping on Saturday, 17 December. There were about 3 people in front of me and only one worker behind the counter. He was helping 1 customer and it was taking him over 20 minutes. People left the line and were complaining about the line not even moving. I saw three employees talking at the end of the line and I went over to them to ask if anyone would be able to help him. One employee was named Ethan and two other women. The shorter, blond woman didn't seem happy because I interrupted their conversation. She said, "We have nothing to do with that department!" She began to show me how busy everyone was pointing to the busy checkout lines. I informed her that these checkout lines go very fast, and I just went through them. I looked at her and said,"Thank you for not helping." She replied sarcastically, "You're welcome." She continued talking to her coworkers and I just waited in line with my friends. Eventually someone came out to help the one worker. He said that the person he works with went on lunch break. I was just hoping someone would be able to either wait for the pizza to come out so others could order and get their food. I was taken back by how the shorter blond hair; woman was rude with me. I have served on Active duty with the US Army for 3 years and served 30 Active-duty years with the Air Force. I was a superintendent both peacetime and overseas for over 100 employees. The people who worked under me are probably more customer oriented and concerned to help others then I received at the Utica Sam's Club. Is there any possible way that workers who aren't so busy in other departments would be able to also help in the Food Court when needed? The woman made it seem that they weren't even allowed to help them there since it is separate from the store itself. Any comments are appreciated. When I go to Costco, they seem much more friendly and supportive. I hear from others that the employees are treated much better than at Sam's Club so they are more courteous.

In 09/2022, money from our bank account was electronically and fraudulently taken by Samsclub.com. Yesterday, I just discovered this complaint form.

It was for thousands of dollars and continued for a few weeks. We immediately notified our credit union and money continued to be taken and put back into our account. Were skeptical about our bank account not fully and finally restored.

We thought it was over, then 12/16/2022 we noticed 2 deposits for $109.76 showed up in our same bank account. Wow, we were shocked and immediately notified our credit union, Wescom Credit Union. We are awaiting their response and plan of action.

I am writing this complaint in hopes that this travesty gets reviewed by Sam's Club.

Please cease and desist from fraudulently taking money from our bank account.

Also please provide the following:

1) why and how this happened.

2) an itemized account of each dollar amount stolen and reimbursed.

3) a notice of apology.

4) a written guarantee that this fraud will stop and if not then legal action will

be taken.

5) monetary compensation for all of our time, effort, stress, loss, and

infringement.

Thank you,

Roberto and Connie Espinosa

1506 S. 3rd Street, Unit C

Alhambra, CA 91803

Cell [protected]

I am going to start by saying every single time that I come to the hoover location the staff is always rude and carless. I ncome here often for items and I also work for a company that gets all of our snack ordders for our dealership from here which os a lot of money a month. Last night I went after work to get 2 whole pizzas from the deli. The lady who was there was very rude and stated that they ran out of pizzas but they were making whoke pizzas at that same time. I beleive she just did not want to make my whole pizzas. I alwys have a problem getting whole pizzas from there. So, I decied to go to costco because I have a business membership there also under my husbands name. I am going to cancel my sams membership asap and continue to primarily use costco because the service is way better and I never have problems there. This location really needs better staff. I want to just cancel my sams membership. I really love the pizza but its not worth the horrible service. If they dont like their job they need to quit.

On 12/10/22 at approximately 7pm, I was at the Sam's Club #8157 in West Palm Beach. As a guest at this location, I was treated very rudely by the above associate. I'm following up on a complaint that I made with front end Supervisor Sergio. I made the complaint due to the lack of professionalism and disrespect that I was shown by the above-mentioned Associate. My name is Latonja Washington, I can be reached via email: [protected]@gmail.com or call [protected]. I'm looking forward to hearing from someone from your consumer complaints unit.

We pay off our credit card balance in full every month using Autopay. Our full November payment was automatically deducted from our credit union on November 28th. Our Sam's account closing date is December 5.

Tonight, I used my Sam's card at our local Sam's club and the card was declined. I called the customer service number on the back of my Sam's card and was told that my payment taken on November 28 is under review, and we won't be able to use the card until December 12. My credit card statement shows that the balance has been paid in full. No one can tell me the reason my payment is under review even though I have requested to speak with several managers. They have taken our money and we cannot use the card. This is wrong! We faithfully pay our bill each month in full and are never late. I have no confidence in this system. We have had many issues with this card and have decided not to use it. We have a Costco Citi card and have never had any issues. Unfortunately, this is a very poor reflection on the Sam's Club organization and an embarrassment to a very good customer.

This will change our purchasing habits moving forward.

Thank you.

Lary Shoemaker

12/08/22

Please be aware of a scam that impersonates Sams Club in a survey that promises free gifts plus shipping. I was suspicious but it looked like a legitimate Sams Club brand program and unfortunately I typed my Sams Club credit card.

I backed out before completing the purchase but later noticed there were charges to my account.

I call the fraud number at the bank and they were familiar with the survey scam and told me I needed to get the third party marketing company to cancel the monthly subscription.

Unbelievable hassle. My complaint is why hasn’t Sams Club alerted its customers about this recent scam using Sams Club good name. I trust brands and I hope someone is working to shut this impersonation scam down.

Regards,

Grant Reeves

[protected]

Now its very clear your cashiers ring up everything the customer only touch the groceries only when they are shopping now at checkout YOUR CASHIERS ONLY NOT THE CUSTOMERS, YOUR CASHIERS ONLY TOUCH the groceries so why the extra checkout at the door how can anybody take anything when your cashies touch everything they only target black people and it needs to stop.

Last month I purchased two ($100) gift cards to use at Panera and two ($50) gift cards to use at Panda Express. I never received them by email and could not access them. I chatted with Veronica at home office/online and she stated it was above her call to make, but she would have someone contact me. No contact. I emailed the company and left a message. No contact. I went to the local store in Auburn, AL and showed them all my info and they said, "you did this online and it is not our problem. I paid Sam's approx. $300.00 and I would like to get the gift cards and since they have a problem with email I would like four regular gift cards; two to Panera for $100 each and two to Panda Express for $50 each.

Stop treating membership as it's own single account.

WTF is the deal with this situation this doesn't even make any sense.

Each member on an account is only able to see their own purchases, while only one member on the entire account can use a credit card that is supposed to be for every member on the account to use, bet yet still all members on an account can use the Sam's cash every member on an account generated?

This entire app needs a serious overhaul and requires a detailed instruction book to it's use because it's impossible to use or know what's going on?

How are you today The reason for my writing you today is because i would like to complain about your employee at th fuel center.I'm really upset how he was handling things at the fuel center. he let the other car in front of me get their gas but as i pulled up he puts the corn in front of it and make an cut off gesture with his hands.so therefore i went to the circle k and got gas so i could make it back to Augusta. I hope to be hearing from you soon on this matter I love shopping at thisSam's location my name is Verna Jones and I'm a sam's club member

I did not received my credit card, meanwhile I have updated my contact address due to relocation.

I have a concern when I have not received my credit card how come am having debt on the card.

I want my card to be sent to my new address: 11450 w mccaslin rose ln, surprise, az 85378.

My formal address was 2465 e heidi loop, flagstaff az 86004

Cashier rung up items and then just left them there on counter. Did not put them back in basket. No it was not a self check out register. As you can see in the picture he left items on counter and rung up next customer. That is just a few of my items that I left on the counter to capture a picture. It was 11/19/2022 17:21 tc# 202064842258044432005

I purchased product online 11/04/2022 was delivered on 11/09/2022. When it arrived I opened and inspected and looked at manual. The product was not the same as description of product online. In description online it said the opener had the Aladdin Connect feature allowing for wifi connection to your home. That was the feature I was looking for. I would not have purchased online and waited 5 days without the use of my garage door opener when I could have bought the same thing for less money locally. Called customer service and conveyed my disappointment about the wrong description of product and the response was basically sorry we'll change the description. I am very disappointed in the events of this purchase,I have been a Sams Cub member for a long time. I expect better of Sams than this.

On November 01 I place order to sams club in the amount of $57.90. On November 03 &04 did received email that my order was delivered in two shipments but I never received any of them. On November 04 I chat with costumer rep who told me that they will check and get back to me with 24 to 36 hours. Never get any respond so on November 10 I call, was told they will get back to me next day, never hear from them again, never received respond over emails or text.