Samsung
Reviews and Complaints

Good Day

I upgraded in Dec 2020.
Sent proof of TV account paid up to date. (attached below again)
Yet you still deny me getting the FREE TV with the phone upgrade I had. Ref: 425xjpehn)

I have phoned on numerous occasions asking for someone to phone me back to see what problem is, but no one, not even a supervisor like I asked for, calls me back.

I spoke to Saiph again this morning Tue19 Jan, but yet, still no joy.
I send emails on 21 Dec to verify, yet nothing.
I spoke to Zunaid today Friday 22, no joy, also go escalate like everyone else.
Teamlead again not avail. They never are.

I now giving one more chance to resolve this before I take it up with the ombudsman as I have never ever received such bad service ever and I was a full believer in Samsung, but now, not again.

As I''ve told the customer care before, the email used was [protected]@gmail.com
I don''t often use it, that''s why I use this one.

Pls, respond and honor your deal.

Ursula Wright

This washing machine was bought new in Nov 2019. With only 2 adults living here, we do not have a large number of loads/week. Today I started a medium sized load and the machine filled up and started without a problem. Now the machine is only humming, with water sitting in the tub. The machine will not spin and appears to be unable to pull water or run a cycle. I called Samsung today and they were not able to help. I do not feel that I should have to pay for repairs on a machine that is only 14 months old.

I have been trying to get samsung to come out and fix my fridge for the last 7 days. Please call the call centre yourself and see how bad the quality of the lines, how you get cut off, nobody gets back to you, don't collect the correct information
I now am in a position where I have to call a non samsung service provider to come fix my fridge. The service comes nowhere close to the brand. I have had such good service from the product and now that I need someone to help samsung cannot help me I have to call a general service provider.
I will think twice again before I buy another samsung product if this is the service I am going to get from samsung

I spent months saving up for my treat, and bought a twenty thousand rand, Samsung galaxy S6 tablet with attaching keyboard and S pen. I do not travel with a laptop as I was led to believe this tablet did all of that. I arrived at my hotel and set up my tablet to start working and charging it which means placing it in the upright position. Suddenly the back gave way, the magnetic strip coupled with the hinge joint that is supposed to hold up the tablet in the upright position came away and caused the tablet to fall off the table, smash to the floor causing a large crack in the screen and two small holes in the corner!. After I arrived back in the country went back to canal walk where I purchased it and was told they will not replace the screen as its seen as NEGLIGENCE! I was also told it will cost a further seven thousand rand to replace the screen! I have written to the director of the Western cape, Samsung, who has not responded either. I would like to know from Samsung how was I NEGLIGENT! I was using the product exactly as its supposed to be used!

As the one year warranty was up this piece of crap went south. I have since paid the cost of another dishwasher in repairs alone. I have now spent the cost of another dishwasher to replace it. I also bought your washer & dryer & have had problems with your dryer. Because the problem is intermittent I am unable to get it even looked at. Get out of the home appliance business because your products are useless. I have relayed this to the store I bought your products from & to the store I have bought replacement products from & to everyone I know.

We submitted a request for service, and your repair company claims they are ordering a part. THEY HAVEN'T EVEN LOOKED AT THE WASHER YET! In ordering the "Part" they keep changing our appointment, saying the part hasn't come in. WHAT PART?

NISIUSA is seemingly stringing us along for no good reason. We need to have someone here to thghten up the buzzing/vibrating rear panel. That's all we need!

Samsung ticket number: [protected]
Guy George
163 Stevenson Dr; Fate Texas 75087
[protected]

I want Samsung to contact me!

My fiance recently purchase a Note20 5g via Tmobile. Why is you fingerscreen reader not working with tempered glass . Why don't you supply a tempered screen that will work . Its very annoying to know that i can get a ALL functioning phone. Today i tried to plug in to aux type c adapter and it says it doesn't support it. Really again this is so dissapointing again. Fix the issues us the consumer is paying a lot of money for an ALL functioning phone

I paid $500 For This and it only lasted 16 months then the back lights went out and the screen got black. I took it to a repair shop and they said it's a dangerous to they catch fire and have had many complaints and it cost too much to repair

Back in September I ordered a filter housing for our refrigerator after talking to a customer service employee on the Samsung help line. The part took a few weeks to come in and when it arrived I called Able appliance to install the part. After the tech installed the part the refrigerator still did not dispense water. The tech then thought it might be the water dispenser lever on the door so I ordered that and had him install it. It still didn't dispense water. He said he couldn't fix it and told me to check back with Samsung to see if there wasn't a recall. After finding out there wasn't any kind of recall on the part I decided to get a 2nd opinion. I had to go out of town for 6 weeks to help open a restaurant in Garden City Kansas but when I returned in November I contacted Best Buy who we purchased the refrigerator from and asked if they had a tech that could look at it. Best Buys tech looked at it and said that it was the filter housing and said that we should call Able Appliance back out and have them take the defective part out return it to Samsung (J&J International)for a working part and install it. I called Able and talked to the owner who agreed to come and look at it. After removing the part and inspecting it he found that when the filter was inserted in to the housing it did not press against the tiny buttons that injected the water into the chamber. We tried 2 different Samsung filters. He too concluded that it was a defective part. What I would like is a replacement part for the one I paid for that was defective. I would much appreciate any help you can be in this matter.
I have contacted Samsung and they documented my complaint and said that a rep. with J&J International (Charles @ [protected] ext.209) would contact me which he did and left me a message. I have returned his call three times and left a message but still haven't heard from him. Also Sonia from Samsung sent an email with a ticket # [protected] to track the request but I have called both Samsung and J&J International and neither one of them said they had no such number on file.
Thank you

I have been waiting since 17 December 2020 for some person to attend to my faulty TV and nothing has happened as yet. They book a service and then cancel on the last minute. I have to get this sorted with no [censored] from the call centre and service centre. GET IT SORTED

[protected] or [protected]

I am reaching out from last few months about billing issue and you guys not helping me. I owe you guys $3471.50 and you guys owed me $385. I am asking send me the updated payment so I can pay you guys ASAP but from last few month after opening several ticket talking to 20+ people no one helping me. I am sick of this bs. Now, I am receiving this email that if I didn't pay you guys do this "When we attempted to charge $3471.50 on your original payment method on November 6, 2020 the charge was unsuccessful. Please update your payment method using the link below within the next seven days. If we cannot successfully process the charge on December 27, 2020, Samsung will have no choice but to refer your debt for collection."
Since, Nov 6 pull my number call log and see I am trying to pay but you guys are not sending me updated payment. I am asking who may concern if you guys can send me updated balance I am more than happy to pay right away

Un ethical behavior of service personal to install washing machine.
Purchased through AMAZON. 6.0 kg inverter 5 star, delivered on 23 sept2020.
Order 408-2830503-0341160. Requested installation a week ago. The service personal wanted me to send my location through whatsapp. I told him I have a ordinary phone, not a smart phone. He identified my location in Hyderabad, since this location is known to every body in Hyderabad. It is temple bus stop KPHB colony, Kukatpalli, Hyderabad. I asked him to call me once he is there and my house is the fourth building, I will receive him at the temple bus stop. He said to me to keep a helper ready for him. I hired a helper. He promised to come at 4 pm in the evening. Then he called and told me he is not coming since I failed to send my location through Whatsapp.
However there is no stipulation that installation will not be done to those who dont share their location to the service personal, on whatsapp.
Amazon is silent on this?
The installation can be done by my grandson with essay. But there will be no warranty.
Now who is the scapegoat' SAMSUNG, AMAZON OR ME.
The supervisor who called me from Samsung installation has the number 7997293318 in Hyderabad, India. The service person number 7097455947 Friday, December 4 th.
When will the installation be done. Can I expect that Samsung can get the thing done, or say we sold our job is over? Pl inform me on what you do on this. Sridhar [protected].

Hello, my name is... and I'm writing this email because I have an issue with my phone which was sent to Samsung service center.

I bought a Samsung A20 in April-May 2020. After September, my phone stopped working properly (not connecting to Android Auto in my car, through cable). Before, the phone worked perfectly with my downloaded app-Android Auto. After September, my phone carrier updated the phone O.S. from Android 9 to Android 10, and I presume that was the moment when my phone stopped working with Android Auto. I've noticed this issue when I drove out of state and I needed Android Auto (in late October).

After this, l got in touch with T-Mobile (I bought the phone from them), I explained my issue and they put me in contact with a technician from Samsung, I did all the tests which the Samsung technician asked me to do (using phone Bluetooth connected to my car) and the conclusion was to send my phone to the service center.

I''ve went to You Break Y fix, they''ve tryed to fix the issue(blowing some air in USB connector) and nothing happened.

I''ve called Samsung service center, I explained to the service assistant my issue with the phone (my phone is working fine except the connection through the cable to Android Auto app from my car). I received a service ticket number, [protected]

I sent my phone and after a few days, I received an email telling me I have to pay 160$ for phone repairs because it is out of warranty due to some water inside the phone. This phone DID NOT see a drop of water and besides that, the technician's conclusion was that the Bluetooth connectivity is bad. As I said, my phone worked fine with Bluetooth, I was able to listen to music through Bluetooth, I was able to connect my speaker through Bluetooth and I talked with a Samsung technician via Bluetooth.

How is this possible? I sent a product with a specific issue and received an answer that is unbelievable (bluetooth issue)

Anyway, the Samsung representative, when I called back for clarification, she acted like a human-robot. She was not listening to my explanation. She was not doing a small move to show me she is interested to solve my problem in a way or another. Shame!

To confirm my request to Samsung service, please ask for the recorded conversation when I received my service ticket number, and you will see, I asked for Android Auto connectivity through cable and I received a Bluetooth issue conclusion.
For your response please use my email (attached to ticket)

Refrigerator purchased 09/18/2016 has rust on back panel due to condensation. Area is growing. Also problems with ice maker since beginning. Efforts to get resolution locally ineffective. Spent an hour on the phone with Samsung product report with no satisfaction. Totally dissatisfied with customer support. There is no way to easily register complaint. No help locally or otherwise. This product is only 4 years old. My last refrigerator was over 30 years olds and still running when I built a new house and replaced all appliances with Samsung appliances.

I placed an order for a cell phone on November 30, 2020. Received an email that my order would be canceled. I called the e-service on December 3, 2020, spoke with Gerald, he assured me my order was intact and would not be canceled. Later the same day, received 2 emails that my order was canceled. When I tried to reorder the same phone, the price was 300 more, no free cases, etc. I am really disappointed. I have been a Samsung customer for many years!

I bought a samsung microwave on Apr 19 and about 6 months later the door handle broke. Samsung came out and replaced it free of charge. Well, now it is broke again in the same place and I am told it is out of warranty and I need to pay for it myself. It is a defective design and a second repair, I should not have to pay to replace it. I even offered to replace it myself if they send me a handle and it was no.

I purchased a samsung tv last year in february.. At carnival store, bought extended warranty of 3years together my warranty is 5yrs..
Last month my tv started to have a line inside l call the store and they said they dont repair items on the store they will call an samsung technician. Waited for 4 days for get feedback. Went there personally. The manager called the agent and guy promised to come. The following day the technician called and said l must send him the pic of tv via whatsapp. I did and he said it's the cracked screen samsung doesn't cover that even if you have warranty.. L was like i'm still under 2 yr sore warranty plus my 3yr extended warranty he simply said l will get a quote for you you have to fix the tv on your own, called the store spoke to chantel hoping she will help me, she said they have nothing they can do when l asked about my extended warranty she said l dont know. Just like that i'm so disappointed as l trusted hirsch's that is very unprofessional for a brand store. What happens for my 3yr warranty as l want it back
It's been 2wks no quote or anything for the Store

Purchased a new Samsung Frame TV. The tv was delivered damaged and Samsung refuses to take responsibility for getting it fix. I've called customer service several times and no one can help I've emailed the complaint department and have gotten no response.

we were so excited two years ago when we did a complete renovation on our kitchen. we purchased all new appliances, all Samsung. Here is where we are today.

The large double door with two bottom pull out drawers was a huge mistake. The ice maker had to be turned off since it simply freezes over once a month. Standing there with a hair dryer to thaw it out so it would work became a nightmare. Samsung says there is nothing wrong with it. Try reading all of the complaints and you will see we bought a lemon.

The dishwasher had its own issues. About once a month again it stops working and goes into a locked mode. It seems that there is a sensor that has been placed in the bottom that goes off wrongly even though there is nothing wrong. It senses a leak even though there is none. We have to leave the door open and let it air for a few days and it will start working again.

The stove has not worked correctly since day one. We have not been able to have a cake cook properly, or a turkey, or anything else that is time sensitive. It seems that the temperature is not as what is set. This was not a cheap stove. It is the double door, with only half needing to be used at a time.

As you can see, we could not be more dissapointed in purchasing Samsung. Never ever again. Their complaints are enormous, and their responses are nothing short of complete not caring.

Ticket# 4155360680
First of all they need better customer service. I dropped my tablet which is a month old, cracked the screen. When I called they told me it was still under warranty so I went through the troubled of sending it. A few days later they sent a text saying it's not under warranty, so I told them to send it back seeing they wouldn't honor their word. Still waiting for it to be returned and each time I call I get the run around. I've been buying samsung since the vcr days and I will never buy another product from a company with no honor and would suggest no one do so either.