Samsung
Reviews and Complaints

I bought Samsung galaxy grand prime duos (Two Years FMP Warranty) last year and there is problem in Memory slot since start. now there is problem in display and battery. I calmed for warranty, after two months they did not repair any thing and asking 50 SR for service charge.

Job card No. 6310

Please correspondence contact him for repair my device ASAP.

My Transaction Number for SAMSUNG is [protected]

Thanks

Zeeshan

Jeddah KSA

Samsung released the Galaxy Note 7 twice. Both times they promised they were "fixed" or "working". Obviously they were wrong.

My complaint is with Samsung of Australia. I was attempting to contact them for 2 weeks. I called every other day. The first call was straight forward. I was put on a call list to hear back from their head office to discuss the matter. 2 days pass and I got nothing. So I call again. The same thing happens. For a week and a bit, this same scenario played out. When I finally did get in contact with them, they were rude and completely misunderstanding. I explained (over and over) that the updates they did messed up the phone from actually being a phone. I also explained that I used this phone (primarily the active digitizer) for work and by taking the phone away they were taking my job away. I also explained and showed that their "updated" and lack of support cost me $700 from clients. I made a very reasonable request which was a guarentee for the Note 7 successor device. Instead they walk circles around me, telling me "don't be such an i###t" and "you're lucky we're doing anything at all". I told them (without the censorship) "You're kidding me, right? You stole $700 from me and I will never see that again. What I'm asking for is completely reasonable. You owe me." Shortly after that, they said sorry sir and hung up forcing me to call them back only for the "other" office to put me on a list again. Later that day I got an email instead of a call from them about their original remedy. I told them "F**k you. None of you know how to do your job. I'll take the black s7 edge and gift card. Thanks for nothing and wasting my time". Then, get this, they send a follow up email saying "Please confirm the colour you would like, in stock we currently have silver, gold and black". Like wtf? I literally just told you. So I said (and by this point I'm way past my boiling point) "seriously? do you people not know how to do your jobs? if you actually cared about your customers and took care of them, you would have known that I requested the black model in my prior calls. and make it quick. I've waited long enough on your time and am rather pist."

So the point of this is, try not to buy anything from Samsung of Australia. If you do, try to not use their support as they are bad at support and their jobs.

Sir, one day one msg coming in my mail...u have win 5ooooo gbp in british samsung uk awards...claim now, after i have complain in complaint boards .in but they are says this the true..after next day rbi has been message for me we have diposited your funds yesterday...he is the deposited in my account in 500000 gbp but this amount has don, t shown in my account or atm only show for her website and next day they are call me you have pay the 25000..and they are send the msg...under below
Reserve bank of india.

Central office,

No6, sansad marg, janpath

New delhi. h.o 110001-india.

Payment file: rbi-del/id1033/16.

Attn: mr nityananda mallick

We wish to inform you that during the process of transferring of your samsung lottery amount into your provided local bank account given below:

Account name: mr nityananda mallick

Account number: [protected]

Bank name: state bank of india

Bank ifsc code:

Bank breach:

The following problem came up: your account is not a domiciliary account which means it’s not a foreign account it cannot accept cash in gbp, now an immediate process has to be assigned for conversion; the administration board has requested (rs.25, 000) for conversion of currency from great british pound (gbp) to india national rupees (inr) local currency. thereafter, your money will be expressly transferred into your nominated bank account.

Date.13/12/2016
Deposited her web site..www.rbi.in

Regards,
Sir that is the right or flaud if the right please help me now and my fund transfer by my account in local bank

I am requesting a refund on 2 tv's i purchased. i didnt own them but only a month for the second one in which a friend brushed up against it which rendered the tv without a viable viewable screen. the tv still has sound but no picture. the first one i purchased i owned only but a few months, bout 3 in which the same happened. icalled and spoke to a rep today n gave her pertinate info reguarding serial and model number. my name is gina adams 1916 parkview ave bristol pa 19007. [protected]@gmail.com. after a long lenghty conversation, ive come to find there's nothing that samsung is willing to do. i'm horrified that after being a very long time customer with samsung that's there's nothing that can be done, im over 3, 000.00 in debt with credit card and dont have a workable tv. ive always bought n trusted samsung, now i dont feel confident. im a widow on disability with a special needs child, i am maxed on credit n now lowered to useing a 19 inch crappy tv. please help model un55ju6700fxza

I contacted you on the 2nd december about my s7 that i took into mtn liberty mall on the 10th november 2016. This phone was taken out on contract on the 2nd november 2016 on the 9th of november the phone overheated. (It was so hot i could not handle the phone). I put it back into its packaging and returned it to mtn. I don't know if the heat of the phone cracked the back screen but it certainly wasn't damaged when it was put into the box. At mtn they filled out a report only stating that the casing was damaged they never mentioned the overheating. I am still waiting for this phone to be repaired. It is over a month later. Phone calls and enquiries to mtn are met with "we are waiting for spares." i am becoming very frustrated as this has not been handled properly and i feel i should have been given a new phone. I am paying r800.00 a month for a phone that i don't have. Not to mention all the phone calls. I do not even receive a courtesy call to explain what is happening. I have supported samsung for years all my appliances in my home are samsung. I have had numerous samsung phones and this time i have nothing but problems. Please between you and mtn sort out this problem. Besides that the phone was still in its warranty period.

I would like to express my disappointment from your unsatisfactory level of service experienced at one of your stores. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint hoping for a fast and adequate resolution.
I bought a Tablet at one of your stores in Clearwater Mall on Friday, 25th Nov 2016. A week into that, which was 5th Nov 2016, I went back to the store where I had purchased the product with the intention of returning it for a full refund since I discovered that my husband had also bought the same product from a different store.
Upon arrival at the store I was greeted by a lady manager who said to me “are you also going to swear at me like the other customers” which I did not find amusing as a customer, the expectation was a proper greeting and then we would get into the reasons why I was at customer care.
She paid no attention to my story and was in a hurry about everything and did not care about my reasoning for wanting to return the product. As a consumer I felt I was mistreated or rather she showed lack of customer service towards me and did not seem to care about it or the repercussions thereof. We went back and forth with the argument about returning the product and she even alluded that I am more than welcome to report her to head office if that’s what I want to do. She kept on referring to that it’s over the 10 days policy which I found shocking as no one had cared enough to inform about upon purchase and she also said she has no time to read the Consumer protection act as it is too long for her.
I am writing to you with the expectation that this be taken further because of what followed then. After the mistreatment and out of frustration I got from the manager at your store. It so happened that, and I admit, I dropped the tablet right in front of her while trying to show her that nothing had happened to it and it is still intact. She then used that as an excuse to not what to take it claiming that I had broken it. We tested the product and it was still in working condition.
She then insisted that she will not take it and asked me to leave since it was dented. This brought such dis taste in my mouth regarding the brand and I am even thinking of changing all my appliances that had loved and bought over the years.
Please note that I am ready to go public with this and I don’t think such a reputable brand like you would want to go through that kind of tarnish.
I am displeased and disappointed to a point that I doubt any Samsung product will ever be appealing to me let alone a store in any mall. Please note that I will be returning the product this Saturday and will leave it there for you to attend to this as matter of urgency.
Enclosed is my contact for correspondences..
Mrs P Dumakude
[protected]

Is it just me or does Samsung Canada's Customer Service treat customers like garbage. You would think that A company that has had the mother of all problems with their batteries in their cell phones blowing up that they would try their best to keep the customers of their other items happy! I bought my first Smart Watch last December for $178.00, after 11 months I needed to change the straps, in changing them the spring loaded pin cracked the cheap plastic backing corner pieces. I thought nothing of this until the watch started catching on clothes. I called Samsung Canada and in short suggested that I sent the watch to their service shop, clear across the country, in Mississauga. The watch was still under warranty and they could fix it their, according to Samsung. These jokers at ATNE, the so called authorized warranty shop for Samsung email me telling me that the watch was dropped and damaged from a drop (physical damage) not true I babied this watch but I was curious to see what they would charge for the black plastic backing of the watch. $245.00, yup a full $67.00 more that I paid for a NEW watch at Visions. Now if I decline to pay their "Ransom" they want to charge me $25.00 plus shipping back to me. so my cost for nothing being dine to my watch was going to be about $100. ***? I tried to call Customer Service again, Got some people overseas who then said they were referring to me to escalated customer service. After a 56 minute discussion that got me nowhere, he promised to call the service centre and call me back, did no happen and I can not get someone to help me from Samsung. I am now faced with paying $100 for having nothing done to my watch, pay the exorbitant repair cost or forfeit my watch. What is going on here, I thought we lived in a Country with laws against this and what the hell is going on with Samsung? I have been a loyal customer for years being their TV's, Cell Phones and even their appliances. HELP, anyone?

17 months ago we purchased a Samsung French Door Refrigerator, model # RF263BEAEBC//AA

This refrigerator runs loud, and has for the day of delivery. The ice maker is beyond slow, we buy bags off ice routinely. Then, after only 17 months, the ice maker quit running and we had to replace it. We should not have had to pay for this repair and the product should have been built better.

We have 3 Samsung TV's, and a Samsung washer and dryer. They have been good products, but the refrigerator has been a huge disappointment. We tell everyone we know to never buy one, and now Samsung is a brand we will avoid for all products.

My ph caught fire and I threw that away. If I did anything wrong? Samsung kept my phone for 2 months and returned as it is. Really? Is it samsung?
It caught fire so Shall I use this same phone again? If it caught fire again you take guarantee of my life that nothing will happen to me?
Your call center people tell me that I denied replacement. Samsung center says their backend team denied the replacement. Where should I go.
Shall I go to consumer court? or tweet this to Samsung Corporate office or post this on Facebook? Or go to publish this in newspaper?
I need to know ASAP. Job card number is [protected]
My name is neeraj
Ph#[protected]

Date of incident: 10/11/2016
Account No: C0112879
IMEI/Serial No: [protected]
Phone Type: Samsung SM-G930 S7 Contract
M Number: M-[protected]

On the 2nd November 2016, I upgraded my MTN contract to the Samsung S7. On the 9th November 2016, 7 days later, my phone overheated and stopped working altogether as well as cracked the casing of the phone. this phone is brand new and only seven days old. I took my new phone to MTN at the Midlands Mall Pietermaritzburg branch, where I told them about this, they then booked it in for repairs. I have now been waiting over a month for my phone to be sorted out. Every day, for the last 4 weeks I have been phoning the call centre to find out what the progress is on my phone. I keep getting told that they are waiting for spares, I ask what the technical fault is and they will not tell me. They keep telling me to follow up the next day. Not only am I paying a large amount for this phone that I am not able to use, this is also costing me money in airtime. The service that I am receiving is an absolute joke. I want a new phone as this phone was still under the 7 day out of box warranty, which says that should anything happen to the phone in that period a new phone will be given in exchange. the fact that it has gone in for repairs, is ridiculous. I want this phone replaced with a new one. I don't care for the service that I have 'not' received.
Please get back to me with an answer asap.

Thursday 24/11/2016:
So, I had my galaxy s7 edge screen glass broken (Which honestly, I do not know how) and I took it to samsung service center which is located in the mall of the emirates.
An employee whose name is wael met me with a totally unacceptable attitude and for no obvious reason he was acting offensively and respond rudely.
I told him that I am subjected to the adh program and right away he went away and let the girl there handle my case. She had almost no idea about adh and she kept asking him about the steps all the way of the process and he was barely answering.
I asked them first to provide me with a complementary device (Per the adh terms) and right away before she answered he said: “we do not have any complementary device in the meantime”. So far so good with me although I badly needed a device and I asked the girl to proceed.
Lately she told me that it will need from 5-7 working days and they are going to call me once the device is ready, so I told her that I am expecting them to deliver the device to my doorsteps (Also per adh terms). Again, he immediately replied: “we do not provide delivery service and you go and complain against us!”.
I was so astonished by his reply and I asked him if he has the right to tell me what to do, so he felt dangerous and he said: “I am just suggesting sir”. Though he was not suggesting in the beginning. Long story short I took my phone and left the showroom, called the toll-free number and complained against him, then went to mirdiff city center showroom.
Again, the guy there told me they do not have complimentary device and they cannot deliver it to my home! I am really wondering how come samsung is advertising for their adh service which has 4 terms and they do not follow 3 of them!
Sunday 27/11/2016:
I contacted the live chat service from samsung.com website to check the status of repair, they could not resist but to surprise me one more time and told me the spare part is currently unavailable and it will be fixed after 24 hours once the spare part is received.
I cannot imagine how come a giant company like samsung not having a spare part for their only remaining 2016 flagship! Specially after the note 7 disaster. What if my device was 2 years old, would I ever be able to fix it?

I purchased my first Samsung Galaxy Note 7 through T-Mobile on 8/04/2016. Very shortly thereafter, the phone was recalled. I then received another Galaxy Note 7, which also was recalled. Shortly after assuming that all problems with the phone had been corrected with the second phone, I purchased the companion Gear VR to use exclusively with the Galaxy Note 7. When the second Note 7 was recalled, I contacted Samsung regarding how to receive a refund for the Gear VR. I was told that there was no system in place at the time for submitting a request for a refund and I should call back at a later date. Well, I have called several times since then, trying to get a refund. I recently spoke with a representative, after several transfers, who took my order information, spoke with a supervisor, then told me that she would email me a return label, shortly after our conversation. As of today, 11/23/2016, I had not received the return label. So, I called Samsung again. Again, after several transfers, I was told that I could not receive a refund because it has been over 30 days since I purchased the product, totally ignoring that the product is now useless, since the Galaxy Note 7 has been recalled. Finally, I asked to speak to a supervisor, who repeated the same thing. No refund will be provided! I purchased the product on 9/24/2016 and it has never been used because of the Note 7 recall, yet Samsung sees no reason why it should be responsible for issuing me a refund. There are other dates where I also called Samsung and was given the complete runaround as I was transferred on 5 occasions during one phone call and was also told that a supervisor would call me within 2 hrs. That phone call never came.

I am gravely disappointed in my purchase in March 2013 of the then Samsung flagship Plasma TV PN51E8000. I paid over $2000 CAD at Leon's in Whitby Ontario and took the Leon's 2 yr extended warranty as well, being told that this TV was the cream of the crop of TVs. In May 2013 I had to have the Plasma Panel replaced under warranty. Now in Nov 2016, just 6 months after my warranty is over, the panel has once again failed! A plasma TV is supposed to give the consumer [protected] hours of life, and your best model of 2012/3 has given me just 3.5 years of life! This is deplorable. I have wasted over $2000 on a TV that died in just over 3 years! Why should I buy a Samsung again if the quality is not there? I want this complaint raised to the highest level within Leon's and Samsung, since each of them have washed their hands of this saying "the TV is out of warranty". Samsung and Leon's owe me an explanation and some compensation here, especially if I am to ever purchase another Samsung TV in the future.

A very disappointed and disgruntled customer.

my complain is that i was purcase a samrtphone from the market but some problem occured thatsway i will send it to service centre last 2 months when i ask him wheather my smartphpone repaird they answerd me sir plz with for some day . when i turn back ans ask him about the phone than they give iscuses to me but one day they fight with me ...they were not cables to give me correct suggestion always give iscuses ..

To,
Samsung india ltd 14 nov 16
Waiver of charges for repair of samsung handset model no a800f
Imei no [protected]. job no [protected]
1. above mentioned mobile handset belongs to me and was purchased from an autorised samsung dealer. as per records the handset is still under warranty. presently from 09 nov 16, the handset is under repair by samsung service centre shillong, meghalaya.

2. it is unfortunate that the handset from the day of purchase has been troubling me and facing technical issues. I had been regularly calling customer care for same. a record can be found out by following numbers [protected], [protected]. the technical team also advised me to download technical help support so that I can be guided on line. irrespective little solution I got, I continued to use my handset since I thought let me see as there is enough product support and warranty by the company.

3. aforesaid in the month of july this year the display i. e. hd screen of handset was not functional. I took the handset to samsung service centre shillong for repairs. after repairs they observed that I have not tampered the handset and it is not any issue of mis handling or negligence by me. I assure you that I keep my handset with utmost care and guidelines issued by your company. subsequently the set was repaired free of cost since it was under warranty.in fact this needs analysis by the company that why such a high end handset should become non operative within a span of 8 months of usage.

4. nonetheless in nov 16, my handset sim slot no 2 was not working and I took it again to samsung service centre shillong. it is astonishing that service centre tells me that I have to pay approx rs 10, 000 / - as repair charges since mother board requires change. if so is the case, I would like to know that are the handset a8 so fragile that by replacing sim in the sim slot the mother board get damaged. if so is the issue then quality of these handsets need analysis and review by samsung, due to manufacturing defects.

5. in view of above may I request management to intervene and instruct the service centre to repair my a8 model without any charges, as it is still under warranty and the reason for sim slot not working is not attributed to my negligence?
6. thanking you in anticipation.

Yours sincerely,
(pawan nagpal)
[protected]

First I admit that the phone was damaged because of me. I accidentally dropped my S6 Edge+ under the water for 5 seconds.Because of the design, I couldn't take the battery or anything out to dry. So I know there's no way I could revive my phone. So I sent down to Samsung with an expectation they would take a look and fix it for me. But no, they just sent the phone back without even communicating with me. The only word was "BER" beyond economic repair.
What upset me here are 2 things. First, they didn't offer an alternative solution (like explaining how much it will cost to fix, refurbished phone, etc.). They just sent the phone back.
Second, I'm a platinum level customer. Yes, which means I'm even above silver and gold status. I bought tons of their products, only 1 item I had sent for service Almost every year since the Galaxy s3, I bought at least 1 device from them. So after this experience, it makes me think why do I spend all of my money to buy this corporation's products, only to receive nothing back from them, not even an attempt to show that they care.

We are completely disappointed in our Samsung fridge and to top it off...their terrible customer service. We have been calling in to Home Depot and Samsung regarding issues with our fridge about a month after we bought it brand new from Home Depot. Now, almost a year later, we continue to have problems with it and the freezer handle broke which is one of the complaints we expressed from the beginning with the handle coming loose. It finally broke off and Samsung refuses to help us fix this issue but will actually charge us a significant amount of money to replace it. I find this unacceptable that this is not replaced under warranty and that this is called a cosmetic issue. I will be sure to go online today and post comments about this fridge on as many sites as I can to alert potential buyers as to what they might face purchasing a Samsung product. Before purchasing this fridge, I was under the impression that Samsung was a higher quality item but I can see that it is not.

Sir,
I, rjinder singh purchased an samsung led smart tv model no. Ua 40k5570, from samsung smart plaza, owned by harjit singh &co.Tarn-taran, punjab on 8th september 2016.At the time of explaining(Prior purchasing) about the features of this particular led tv of above mentioned model no.They mentioned about the pre loaded 150 (One hundred nd fifty)games, but after the purchase of the above product post installation, found no pre loaded games as they (Harjit singh & co)explained/claimed about the games feature.This was brought to the notice of installing team, who also called their office, but could not rectify/explain as what exsactly or where the problem lies, so promised to trouble shoot at the very next day.They never came back the next day. On inquiring with harjit singh & co, on my next visit they promised to call the service engineer and the person from the co. Who would come and demonstrate nd rectify the problem.Also they(Harjit singh & co.)told me that being this product an led smart tv when connected to an active network(Wifi), automatically updates the games and new games are loaded, but even after connecting to wifi network from first day on wards till date every efforts to have shown this feature on the screen is gone waste.The seller(Harjit singh & co.)is giving falls information about the product and selling this product on inappropriate information.These kind of wrong informations are going have advers effect on the co's image and certainly the word of mouth going to effect the reputation of such world fame co.Please look in to the matter to resolve this problem nd restrain such sellers from giving wrong infos for merely earning small amount of money.

I purchased the above model on 29/4/2015 for Rs 46600/-.This was with warranty of 1 year.
On 20th October 2016 TV stopped working .I called the technician from authorised centre. He visited on24/10/2016 and inspected the TV.He told me that the display has become defective and the same can not be repaired The cost of replacement is Rs 27000/-
If I have to spend Rs27000 for aTV which costed me 46600/- within a period of 1year 4 months it speaks for quality of product. Display is the heart of TV and should not fail in short period of 1year 4 months.It appears product is manufactured to meet just warranty terms
I feel the company should replace the display free of cost to me

I'm very disappointed with Samsung! Bought Samsung mobile phone and mine was defective, unfortunately I did not notice that earlier.
First of all I contacted the store and they said that it was manufacturers mistake and said that I need to contact Samsung directly. So I found their contact information and contacted Samsung representative. After I explained what happened they said that they have nothing to do with that and said that I need to speak with the store manager. They refused to help me even though I was a their loyal customer for many years now!